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Serena Khaplu Palace

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Chaqchan Road, Khaplu 16800 Pakistan
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (277)
Room & Suite (70)
Dining (29)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Serena Khaplu Palace
Updated 06/17/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 3 B&Bs / Inns in Khaplu
Location
Cleanliness
Service
Value
In a region rich in cultural heritage, Serena Khaplu Palace is certainly the finest surviving example of a Royal Residence in Baltistan. It is located on the legendry route to the world’s greatest junction of three mighty glaciers at Concordia. In terms of architectural heritage and cultural expression, it has arguably more treasures than Shigar Fort, possibly as a result of its closeness to both Leh in Ladakh and Srinagar in Kashmir.Serena Khaplu Palace is a unique heritage Boutique Hotel which offers guests the opportunity to experience the restored original architecture of a 19th century Raja Palace, while enjoying the modern amenities and services of a luxury Hotel.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Restaurant
Board games / puzzles
Children's television networks
Airport transportation
Business Center with Internet Access
Meeting rooms
Secured parking
Wifi
Breakfast buffet
Breakfast in the room
Snack bar
Car hire
Fax / photocopying
BBQ facilities
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shops
24-hour front desk
Laundry service
Ironing service
Shoeshine
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Room features
Housekeeping
Room service
VIP room facilities
Bottled water
Iron
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL STYLE
Great View
Languages Spoken
English, Urdu

Location

Full view
40Car recommended
Grade: 40 out of 100
0Restaurantswithin 5 miles
1Attractionwithin 5 miles
Contact
Chaqchan Road, Khaplu 16800 Pakistan
Getting there
Islamabad Intl Airport227 miSee all flights
Skardu Airport47 miSee all flights
See all nearby hotels
118Reviews6Q+A33Room tips
Traveler rating
  • 93
  • 23
  • 1
  • 0
  • 1
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Popular mentions
Banat T wrote a review Dec 2019
Greater Sydney, Australia9 contributions2 helpful votes
Imagine staying in a mountain fort, roaming where royals tred for centuries. The hotel has rooms in the old fort and in a luxurious new extension. The dining is excellent with both local Ballti and international fare. The staff are well versed in the history and lore and are quite willing to show you around as a part of normal routine. Excellent choice.
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Date of stay: August 2019
Value
Cleanliness
Service
Room Tip: definitely choose one in the old tower
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1 Helpful vote
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Response from Sardarkarim, Manager at Serena Khaplu Palace
Responded Jan 1, 2020
Dear guest, Thank you for taking the time to complete our survey,we are very glad to know you were pleased with hotel overall,your feedback is essential in our efforts to improve our services.your comments will be shared with the entire team. Once again thank you for staying with us, we appreciate your feedback and looking forward to welcome you again. Kind Regards, Sardar Karim
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gillg wrote a review Dec 2019
Perth, Australia1,676 contributions418 helpful votes
+1
We spent one night here in August after trekking and felt like we had gone to heaven. The property is historic and beautifully renovated. Our room opened into the garden with the most sublime view. The garden was really gorgeous and full of fruiting apricots. Our welcome was nice and we received a small platter of dried white mulberries and nuts as well as water and tea. The staff and manager were hospitable. Access to the palace was such a bonus. Sitting in the upper balcony in the late afternoon was special. Sensational lighting. The next morning we took a guided tour. The room itself was really, really clean and comfortable, especially after 2 weeks in tents and basic accommodations. Really nice linen, towels and hot water. Fantastic shower and lotions and soap and room slippers. Ate dinner in the restaurant- great local food. Very attentive and friendly waitstaff. Breakfast the next morning was truly delicious too- bread, jam, yoghurt, fruits, local food offerings also. Such a treat!
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Date of stay: August 2019
Location
Service
Sleep Quality
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Response from Sardarkarim, Manager at Serena Khaplu Palace
Responded Jan 2, 2020
Dear Guest, Thank you for taking the time to complete our survey,we are glad to know you were pleased with the hotel overall.your comments will be shared with our entire team.your feedback is essential in our efforts to improve our services. Thank you for staying with us.we appreciate your feedback and looking forward to welcome you again. Thank you for choosing Serena Khaplu Palace Kind Regards Sardar Karim
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Navigate Pakistan wrote a review Dec 2019
Karachi, Pakistan3 contributions2 helpful votes
Important: This Palace is NOT in SKARDU! It's located in Khaplu which is 3 hour drive from Skardu City. A must visit place if you love the quiet and local culture. The renovation of this amazing architecture is done with special care. You get good mix of past and present vibes all together. They have various terraces and sitting areas to enjoy the views. Staff, food and overall ambiance is good and maintained. The only problem with their management is they sometimes overbook and try to adjust you in different blocks, always make sure to confirm your main building block when finalizing booking. Khaplu Palace Review Ratings: Staff 7/10 Value for money 6/10 Facilities 8/10 Location 8/10 Comfort 8/10 Cleanliness 9/10 Recommended if you love historical and modern mixture.
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Date of stay: September 2019
2 Helpful votes
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Response from Sardarkarim, Manager at Serena Khaplu Palace
Responded Jan 2, 2020
Thank you for taking the time to complete our survey and your encouraging comments regarding Serena Khaplu Palace.your comments will be helpful for guests to visit this Heritage property and also this beautiful part of Pakistan.your feedback is essential in our efforts to improve our service.we have noted your suggestion/ comments and the we will try our best to improve over reservation system. Thanks for staying with us . we appreciate your feedback and looking forward to welcome you again. Kind Regards, Sardar Karim
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nfikree1234 wrote a review Nov 2019
3 contributions
It was a fairy tale trip. From Islamabad to Skardu around 45 mins flying time, then from there to Shangrila 2 days stay then onto Serena Shigar valley again a 2 days trip around 5 hours driving time. Then onto Serena Khaplu around 3 and half hours driving time all the time the driving by road was like going back in time in a fairy tale story.
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Date of stay: August 2019
Helpful
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Response from Sardarkarim, Manager at Serena Khaplu Palace
Responded Jan 2, 2020
Thank you for taking the time to complete our survey and your encouraging comments regarding Serena Khaplu Palace.your comments will be helpful for guests to visit this Heritage property and also this beautiful part of Pakistan.your feedback is essential in our efforts to improve our service. Thanks for staying with us . we appreciate your feedback and looking forward to welcome you again. Kind Regards, Sardar Karim
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Thomas M wrote a review Sep 2019
London, United Kingdom21 contributions12 helpful votes
My two day visit started badly with the hotel not having our reservation despite email proof of it. Luckily the hotel wasn't full but they couldn't give us the rooms we requested. The staff were friendly but seemingly completely unfocussed. I asked reception for a bottle of drinking water and was asked to go to the kitchen and ask for it. The manager was visible but he seemed fairly unfazed by the mistakes happening around him. The food was quite good (partic local dishes) however I have two caveats:- 1) the tablecloths were filthy and looked like they hadn't been changed in weeks 2) if you have to leave early don't bother to get a packed breakfast as it is absolutely inedible. Having said that Khaplu is a beautiful place and the hotel could be wonderful, it just needs better management to get its act together.
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Date of stay: September 2019Trip type: Traveled with friends
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Response from Sardarkarim, Manager at Serena Khaplu Palace
Responded Oct 6, 2019
Dear Guest, Thanks you taking the time to complete our survey, your feedback is essential in our efforts to improve our service standards,your rating rating has been shared with the appropriate departments, so that the issues may be addressed. once again thank you for your feedback. Kind Regards, Sardar Karim
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Previous
PRICE RANGE
$176 - $242 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Khaplu Palace & Residence
LOCATION
PakistanGilgit-BaltistanKhaplu
NUMBER OF ROOMS
21
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Frequently Asked Questions about Serena Khaplu Palace
Which popular attractions are close to Serena Khaplu Palace?
Nearby attractions include Chaqchan Mosque (0.4 miles).
What are some of the property amenities at Serena Khaplu Palace?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and free parking.
What food & drink options are available at Serena Khaplu Palace?
Guests can enjoy an on-site restaurant, barbeque facilities, and a snack bar during their stay.
Is parking available at Serena Khaplu Palace?
Yes, free parking, secured parking, and street parking are available to guests.
Does Serena Khaplu Palace have an airport shuttle?
Yes, Serena Khaplu Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Serena Khaplu Palace located near the city center?
Yes, it is 0.6 miles away from the center of Khaplu.
Does Serena Khaplu Palace offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Serena Khaplu Palace?
The staff speaks multiple languages, including English and Urdu.
Does Serena Khaplu Palace have any great views?
Yes, guests often enjoy the mountain view available here.