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Hotel Club Amigo Caracol

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Ave. Turistica Tararaco Playa Santa Lucía, Playa Santa Lucia 74250 Cuba
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Traveler (2036)
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Panoramas (37)
Pool & Beach (503)

About

#3 of 5 hotels in Playa Santa Lucia
Location
Cleanliness
Service
Value
Caracol Hotel, with 150 mini suites is right in front of a of white sand beach and Cuba's largest Coral reef located in Santa Lucía. This all inclusive hotel is unique because of its Caribbean environment provided by a varied entertainment program for adults and children, personalised attentions from an experienced and friendly staff that will make you feel like home.
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Property amenities
Free parking
Paid internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycles available
Babysitting
Internet
Pool / beach towels
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kids' meals
Swimup bar
Poolside bar
Boating
Diving
Horseback riding
Snorkeling
Tennis court
Water sport equipment rentals
Windsurfing
Aerobics
Billiards
Entertainment staff
Evening entertainment
Fishing
Table tennis
Walking tours
Board games / puzzles
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Airport transportation
Shuttle bus service
Car hire
Taxi service
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
24-hour security
Baggage storage
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Infirmary
24-hour front desk
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Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Safe
Refrigerator
Cable / satellite TV
Bath / shower
Seating area
Sofa
Telephone
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Family
Languages Spoken
English, French, Italian
1065Reviews117Q+A100Room tips
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Jordynn M wrote a review Feb 2020
Peterborough, Canada1 contribution
This now marks my second trip to Caracol. My friends and I like to come for the Festival however this time she and I tried Caracol as I liked it so much the last time I visited Caracol. She said after the first day that she would never go back to out old resort as she loved everything about this one. Grounds are immaculate, staff are all so friendly, the entertainment staff works so hard and it shows clearly through the shows and the activities they put on. I am already in the process of planning my trip back in June with a group of friends. We normally fly out of Toronto but unfortunately there is no flights out of Toronto as of yet. While we wouldn’t do the bus ride from Holguín for our old preferred resort, we will definitely be making the trip to come back to Caracol. Nothing negative to say about this past trip. I always feel very safe on and off the resort and can’t wait to be back again ❤️
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Date of stay: February 2020Trip type: Traveled with friends
1 Helpful vote
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Response from HotelCaracol, Manager at Hotel Club Amigo Caracol
Responded Mar 7, 2020
Dear Jordynn, It is a pleasure for us to read this review, your words are a great reward for all our staff and managers and for sure help us to get more travelers visiting Caracol. Entertainers are delighted to know you love their shows. So we hope to see you in june !!!! Club Amigo Caracol team
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Julsey wrote a review Feb 2020
Tillsonburg, Canada5 contributions2 helpful votes
+1
Having a blast at the carnival the entertainment staff is going above and beyond as usual. The hotel staff fabulous as ever a special shout out to Nivia, Jennifer and Maryanella for making our stay awesome as usual.
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Date of stay: February 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from HotelCaracol, Manager at Hotel Club Amigo Caracol
Responded Mar 7, 2020
Hi JulesKloss, Love to hear you are having a great time !!! Thanks for your review, as allways it is our best reward. Thanks on the name of Jenn, Nivia, Marianela and all teh staff. See you next year or maybe sooner!!!
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bjd905 wrote a review Feb 2020
Richmond Hill, Canada7 contributions27 helpful votes
This was my second time at this hotel and 16th time in the area, having stayed at all 4 hotels. This time we were allowed to visit and eat at all 4 hotels on the new "4X4 program". The buffet restaurant at the Caracol is the poorest run of all 4 hotels. They seem to have the most supervisory and service staff members yet the service is by far the worst. On numerous occasions there were no plates, spoons, coffee cups, soup bowls and food trays were frequently left empty as supervisory staff walked around, doing nothing. There is a sign at the door that states "no food to be removed". I watched several instances where local Cubans filled bags with food and on one occasion I watched as a member of the supervisory team took a Cuban woman's empty bag into the kitchen and brought it out full. Then she sat down and proceeded to put 2 full plates of food, WITH THE PLATES, into her bag and the staff member held the door for her as she left. There are too many Cubans allowed to vacation in the resorts. Due to cultural differences, these people have no respect for the environment, other guests or anything else. If I wanted to vacation with pigs, I would visit a farm. I brought all of the above to the attention of management and they agreed with me. There is a lack of various drinks including no pina coladas. They need to get some of the "slushy" machines as seen in other resorts. I hope that Nivea and her team can make the necessary changes to allow Caracol to be the #1 resort in the area.
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Date of stay: January 2020
Location
Cleanliness
Service
Room Tip: Blocks # 3 and #5 are quieter.
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2 Helpful votes
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Numerono H wrote a review Feb 2020
Montreal, Canada8 contributions12 helpful votes
The hotel property is well maintained. The rooms are the best. Beds are new, closets work, security card works, and all of them are suites with a minifridge in the entrance room. This hotel was Bravo Caracol for a few years (managed and renovated by Italians). Now they have pulled out because they don't see any way to profit from running the place as it is remote and most of the clientele are repeat customers. All the outside (outside of the resort) entertainment has been closed. It is so quiet that you can walk in the middle of the road (that runs in front of the hotel) and not get runover. However, this is a sign that there is nothing to do outside the hotel. The taxis and horse buggies are fleecing the customers as there is no other mode of transportation. The quality of food at the hotel has gone down. The Italians brought in some flavour but it has now reverted to typical cuban taste (bland). Don't get me wrong, there is plenty of food but they can run out when local cubans visit on the weekends. They seem to waste food by filling their plates and then just take a bite. If they don't like it, they get another plateful. You will also see them packing food in containers to take outside the resort. The beach is nice with saragosa floating near the shore, which is regularly cleaned.However I don't see a lot of sea life (fishes, crabs, turtles, seagulls) near the beach. OK to visit once for a super quiet holiday but definitely not to party.
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Date of stay: March 2019
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Location
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Room Tip: Ask for rooms near the ocean and on the ground floor is you don't want to walk one flight of...
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2 Helpful votes
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Beachbaby33 wrote a review Jan 2020
Toronto144 contributions58 helpful votes
We visited Club Amigo Caracol in November and had a great time. The rooms are very basic, but the bathrooms seem newly renovated. We paid for a second floor, ocean view. We were right near a walkway, so basically kept our drapes pulled most of the time. Windows did not open and are so old, they may have simply popped out had we pushed on them. The sliding doors to the balcony did not open easily, and my husband who always spends a bit of time on the balcony on these trips waiting for me to get ready, rarely went out. Our first night there I swear we slept in the last guests' sheets...why do I think this? They did not look like they had been changed and because the next day, after housekeeping had been in our room, the sheets were crisp and CLEAN as they should be. The bedspread had mystery stains on it that were permanent. We were not upset by any of this, as we did not pay a lot for this all inclusive holiday and were not expecting a luxury experience. The beach was nice, but not as nice as Cayo Santa Maria. They have a bit of the seaweed issue that is plaguing part of Mexico, but they do a fantastic job of cleaning it off the beach....there is a lot in the water itself though, so I never really swam in the ocean, which is unusual for me. The loungers and palapas were plentiful and the beach expansive for walking. Unfortunately, there is soooo much plastic washing ashore. Very sad to see. The pool is really lovely, although we rarely used it. The towel lady very nice and accommodating. It was pretty quiet while we were there, but the entertainment staff tried their best to get things going. We had one beach volleyball game with them and some other players, which was fun. The food at this resort is okay, as with most Cuban resorts. We found all of the employees extremely friendly and amazing. The cooks and chefs who make the meals go far beyond the call of duty to try and make your meals the best they can. We had a couple of birthdays while there and they made amazing, delicious cakes for each of them! The waiters are amazing. Lazario is one who stands out, as he really did his best to make sure every meal was the best it could be. Super nice guy we all enjoyed meeting. I'm not sure if there was a snack bar that was open late at night, but thankfully, they had a little convenience store on site, so we could buy our own Pringles to snack on when we were hungry. The beach grill was great for lunch or afternoon snack. LOVED the garlic soaked vinegar they served for your french fries. By the end of the week we were all spraying it on EVERYTHING lol. An important note: You receive ONE 1 litre of bottled water upon arrival and that's it. The rest of the time you have to purchase it from the lobby bar or refill that plastic bottle from the drinking water receptacle at the bar (which I witnessed a bartender dump the remaining ice from his ice bucket INTO the drinking water at one point....we started buying it after that). I'm not sure if it is an eco thing to cut back on plastic and water waste, but charging for bottle water should not be allowed. The dancers and entertainment crew are a group of young people who are fantastic dancers and super friendly. They really make you feel like you are an important guest. The shows at night were okay. Seriously, I understand that they are trying to add variety, but we (as an audience) would be happy just watching them dance Salsa. They choreograph themselves and I think write their own skits, so it's understandable. Very amazing, hard working young people though. They seem to work 16 hours a day. I would return to this resort if the price was right. We had a wonderful time and I have to say, the food was better at this resort than some other Cuban resorts. The staff are really phenomenal and make you want to return.
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Date of stay: November 2019
Value
Location
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Room Tip: Second floor, ocean view.
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2 Helpful votes
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PRICE RANGE
$76 - $102 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
club amigo caracol hotel playa santa lucia, hotel amigo caracol, country inn camaguey
FORMERLY KNOWN AS
Club Amigo Caracol
LOCATION
CaribbeanCubaCamaguey ProvincePlaya Santa Lucia
NUMBER OF ROOMS
150
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Frequently Asked Questions about Hotel Club Amigo Caracol
Which popular attractions are close to Hotel Club Amigo Caracol?
Nearby attractions include Coco Beach (2.3 miles).
What are some of the property amenities at Hotel Club Amigo Caracol?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Hotel Club Amigo Caracol?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Club Amigo Caracol?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hotel Club Amigo Caracol?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Club Amigo Caracol?
Conveniently located restaurants include Luna Mar, Dinoco, and El Rapido.
Are there opportunities to exercise at Hotel Club Amigo Caracol?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Hotel Club Amigo Caracol have an airport shuttle?
Yes, Hotel Club Amigo Caracol offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel Club Amigo Caracol have airport transportation?
Yes, Hotel Club Amigo Caracol offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Hotel Club Amigo Caracol?
The staff speaks multiple languages, including English, French, and Italian.
Does Hotel Club Amigo Caracol have any great views?
Yes, guests often enjoy the ocean view available here.