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Bravo Caracol Hotel

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Bravo Caracol Hotel
Bravo Caracol Hotel
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758 Reviews from our TripAdvisor Community

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Showing 495: English reviews
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

The bus left 4 guests at the airport while they were waiting in line for money exchange. Not good at all...the resort staffs are cold and lazy..food choices are minimum. And Santa Lucia are very quiet. Mucho police ...very boring boring week..and the Italian guests are cheap..no tips at all lol.

Helpful?
2 Thank Hang H
Lisbeth M, Director Comercial at Bravo Caracol Hotel, responded to this review

Dear Mr Hang, First of all we want to thank you for your opinion and tell you that we are sorry that, this time, your experinece in Bravo Caracol was not as good as the previous ones. Hotel Management will take action to improve food variety, though we would have appreciated more details about your preferences since we work according... More 

Canada
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 3 weeks ago

We are just back from 2 weeks at Caracol and I am so conflicted about leaving my feedback on tripadvisor. The staff are great, in fact I would say they are the best I have ever encountered in 9 trips to Cuba. Not a rude or snarly person in the bunch. The manager and customer service reps were always around... More 

Helpful?
3 Thank dreamingCanada
Lisbeth M, Director Comercial at Bravo Caracol Hotel, responded to this review

Dear Dreamingcanada, Thank you for sharing your opinion on our hotel and specially thanks for the kind words towards our staff and service in general, although management is working on improving the variety of fruits and vegetables. We are really sorry that your experience was not a perfect one due to the beach works, however this was necessary since after... More 

Hamilton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 26, 2016

before going to Cuba I heard bad things about food and amenities, you need to experience it for yourself. I had a great time the people are very friendly and engaging they want to get involved all the time if your interested with games and sports. The food wasn't a 5 start selection but a good variety for all. the... More 

Helpful?
1 Thank mooseman19
Lisbeth M, Director Comercial at Bravo Caracol Hotel, responded to this review

Dear mooseman19, It´s so nice to know you had a great vacation in Caracol. It´s our pleasure to hear that you will bw returning and you will find a anice surprise with all the improvements. There is a new 65´TV in the lobby and one iin the beach bar. Pool was refurbished and so was the stage. We are sure... More 

Owen Sound, Canada
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 13, 2016

My stay at the Cubanacan Club Amigo Caracol Bravo Villagi for a week and a half in early September was an overall excellent experience. As with any resort there were a few issues. Some of the more senior and mature staff at Reception need remedial training in Customer Service and a pointed reminder as to why they are working at... More 

Helpful?
5 Thank Gbearhan
Lisbeth M, Director Comercial at Bravo Caracol Hotel, responded to this review

Answered by General Manager Gbearhan, Thank you for sharing you opinion on our hotel and your praise to all our workers. For sure we appreciate your suggestions and will take into account in order to improve all our services. We wiil keep on working to make your next vacation an unforgettable experience We hope you visit again soon, best regards... More 

Davie, Florida
Level Contributor
70 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 4, 2016 via mobile

Spent three days in this hotel with my family while visiting Cuba. It's not bad. During the time of the visit was low season so it was pretty slow and not too many tourists. The rooms are pretty confortable, fairly newly renovated. Stayed in a room very close to the beach and beach view. I was happy to open the... More 

Helpful?
2 Thank lxd0yo4
Lisbeth M, Director of Sales at Bravo Caracol Hotel, responded to this review

Dear lxd0yo4, Thank you for sharing your view on Caracol hotel. We appreciate your nice words towards our staff. We will take into account all recomendations made and guarantee actions will be taken to improve all services as suggested . We invite you to visit again soon and find Bravo Caracol an even better resort. Hope to see you soon... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 24, 2016

Just returned from an incredible week at Caracol. I just want to say that the entertainment staff is what makes the vacation. To anyone planning to visit here, please take the time to get to know them. You will not be disappointed. They are very friendly and genuine. It was my second time there, and everyone remembers you and extremely... More 

Helpful?
3 Thank Rick M
Lisbeth M, Director Comercial at Bravo Caracol Hotel, responded to this review

Hola Rick M Thank you for your review and for sure the entertainment staff thanks you for you nice words. We work to make every guest vacation unique. Hope to see you soon. More 

londesborough, ontario
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed September 20, 2016

Ive been to Brisas in sant lucia and Gran club santa lucia and we were scheduled to go to Bravo club last year but got bumped. we got there this year in early sept. ok so the great stuff first. the cuban staff. odollee was amazing, many others whos names escape me right now but generally the cuban staff treat... More 

Helpful?
2 Thank rickythebear
Mississauga, Ontario
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 7, 2016

Very nice room with ocean view,renovated bathroom. Average food,not many to choose from but tasty,lot of fresh fruits(mango,papaya,pineapple,guava,bananas) which I love. Very friendly service,nice show every night.

Helpful?
1 Thank orlimarko
Lisbeth M, Director of Sales at Bravo Caracol Hotel, responded to this review

Hello dear Orlimarko, We are all grateful that you had shared your impressions with us and all the guests that choose, or are to choose, Bravo Caracol for their stay. It is thanks to posts like these that we know exactly which our strong and weak features are and in which direction we should work harder to aim at higher... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 31, 2016

We booked at Bravo Caracol last minute and we were not disappointed. (It is a 90 minute shuttle ride from Camaguey airport, FYI). The front desk staff welcomed us with a snack and helped us with our bags to our rooms (we have 4 kids, so that was a welcome gift). By the next morning, they offered us a suite... More 

Helpful?
6 Thank DaddyKofi
Lisbeth M, Director of Sales at Bravo Caracol Hotel, responded to this review

Dear DaddyKofi, It makes us happy to read such a nice review, this is what all our staff, managers and all in the hotel work for. We will keep working to improve the snack bar offer. WiFi available now at the cabaret, pool area, beach bar and gym.. hope to increase access in rooms. Our entertainers send a big hug... More 

2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 29, 2016 via mobile

I'll break this review down because people have to know before they go..ill start with Cubana airline ..absolutely horrible from the service to the warm drinking boxes to the mystery meat sandwiches seats are tight and much smaller seats than sunwing if that's even possible but it's is. The ROOMS.. are beautiful updated and everything worked. The BEACH is beautiful... More 

Helpful?
3 Thank Sipy14
Lisbeth M, Manager at Bravo Caracol Hotel, responded to this review

Dear Sipy14, We are sorry that your experience at our hotel was not a pleasant one. We appreciate your nice words about our cuban staff, the beach, rooms... It is thanks to posts like these that we know exactly which our strong and weak features are and in which direction we should work harder to aim at higher quality standards... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Near Bravo Caracol Hotel

Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Breakfast
  • Beachfront
  • Bar/Lounge
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
Services
  • Free Breakfast
  • Airport Transportation
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Free Parking
Official Description (provided by the hotel)
Caracol Hotel, with 150 mini suites is right in front of a of white sand beach and Cuba's largest Coral reef located in Santa Lucía. This all inclusive hotel is unique because of its Caribbean environment provided by a varied entertainment program for adults and children, personalised attentions from an experienced and friendly staff that will make you feel like home. ... more   less 

Additional Information about Bravo Caracol Hotel

Address: Ave. Turistica Santa Lucia, Playa Santa Lucia 74250, Cuba (Formerly Club Amigo Caracol)
Location: Caribbean > Cuba > Camaguey Province > Playa Santa Lucia
Price Range: $99 - $169 (Based on Average Rates for a Standard Room)
Number of rooms: 150
Reservation Options:
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Also Known As:
Club Amigo Caracol Hotel Playa Santa Lucia
Hotel Amigo Caracol
Country Inn Camaguey
Bravo Caracol Hotel Playa Santa Lucia, Cuba - Camaguey Province
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Questions & Answers

Here's what travelers have asked, with answers from Bravo Caracol Hotel staff and other travelers.
44 questions
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Barrie, Ontario, Canada
over a year ago

See all questions (44)

Questions? Get answers from Bravo Caracol Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“for more romantic rooms I would advise getting the beach view”
 of 5 bubbles mooseman19, Oct 26, 2016 | Read review
“Second floor rooms are a little quieter”
 of 5 bubbles Gbearhan, Oct 13, 2016 | Read review
“rooms in the 200's are very close to the pool,lobby and ocean”
 of 5 bubbles K8315WQrickm, Sep 24, 2016 | Read review
“100's are near the disco, 500s are going to be quiet.”
 of 5 bubbles juanitadub0is, Aug 28, 2016 | Read review
“most room's facing east offer a ocean view”
 of 5 bubbles francisbed, Aug 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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