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4.5
#2 of 2 hotels in Kundu
Location
4.6
Rooms
4.2
Value
4.2
Cleanliness
4.4
Service
4.2
Sleep Quality
4.4
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Venezia Palace Deluxe, İtalya'nın meşhur Venedik şehrini ve kültürünü Antalya'ya taşıyor. Akdeniz'in iki kadim kentinin kültürlerini Venezia Palace Deluxe'te harmanlayarak, misafirlerimize kusursuz tatil deneyiminin yanı sıra etnik bir his uyandırmak, tarih ve modern çağ arasında bir yolculuğa çıkarmayı amaçlıyoruz.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Classic
Languages Spoken
English, Russian, German, Turkish and 1 more
Location
Yaşar Sabutay Blv Venezia Palace Sit No:94, Kundu 07110 Türkiye
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The Venezia Palace Deluxe Hotel offers a family-friendly atmosphere with an aqua park and pools that are often praised by guests, yet the rooms are a source of disappointment for many, being criticized as cramped and outdated. While the cleanliness of the hotel is generally commended, there have been occasional lapses in housekeeping.
The amenities, including a mini disco and slides, add to the welcoming vibe, but the limited food options and instances of slow service have left some travelers questioning the hotel's value for money.
Atmosphere
Welcoming
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
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Very glad to be in this beautiful, historic and original hotel, which is already probably of cultural value to all. It's nice to live a little among Venice's most recognizable buildings. Very good copies are very well inscribed in the hotel grounds. The evening picture is particularly impressive. Everything in the hotel is kind, with vintage chic. Renovation of the hotel is carried out gradually, equipment and communications are replaced. But it's done skilfully. Quality restored old furniture, natural wood doors. No Ikea. In general, the area is large, green, well maintained, well planned and comfortable. A huge swimming pool with a large "drenched" bar, an adult and a children's water park are all nearby. The central path leads to a large, clean, sandy beach with its own bar, snack restaurant and dining restaurant. Lots of toilets, showers and foot washes. There's a pier and beach cabins. There's no sea trouble in the water. The water was clean and smelled good. There are no flies or mosquitoes on the beach, by the way. The tides are small, but in the afternoon we almost always had waves, sometimes very decent, but not a storm. You can walk along the beach behind other hotels. Of the serious shortcomings, I would point out the poor organization of the main restaurant at dinner (you can escape in la cartes). The food itself is good, especially the meat dishes. Seafood and soups are not good. Fruit and vegetables are fine. But it's all very subjective. The location of the hotel on one side is good - 20-30 minutes from the airport. On the other hand, there's no way out of the hotel, just onto the crazy road. Only a taxi or bus number 07, which goes to Antalya (bus station), stops to the left across the road. The stop sign has been ripped off by competing taxi drivers and lies on the fence. You need to buy a travel ticket in advance, one trip 25 TL.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Очень хороший корпус №3 Санта-Мария с номерами на бассейн. Всё рядом, шума особо не слышно. Вид с...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed at the hotel from 8-18.06.24. with family (2 adults and 2 children). Guys, thank you so much!!! It’s very nice when reality exceeds all expectations!!! Upon arrival, we were checked into a regular standard room, asked for an extra bed, and without any problems or additional charges, they immediately brought us a super comfortable folding bed. There is plenty of food - fruits, sweets, meat (chicken/beef/lamb) in different interpretations, fish, vegetables. In terms of alcohol, there is everything from local to elite. Cleanliness everywhere - the rooms are cleaned every day, the pools are clean, the paving slabs are washed all day long!!! I would like to specifically mention the guys from Guestrelation - they speak excellent Russian, very responsive, competent and positive guys!!! In the cafe on the beach, I would like to mention the waiter named Sinan - a good-natured, smart and charismatic man, so lunch took place only in that restaurant on the beach . In general, who wants to really get a great vacation for their money invested, then come here!!! I definitely recommend this hotel, especially for families with children!!!
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Date of stay: June 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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We chose Venezia Palace for a short rest to start the summer. We were welcomed very well by Ms. Aynur at the reception. She welcomed us with a smiling face. She was very interested. Even though the check-in time was not yet arrived, we were given our room early. The general areas of the hotel have been renovated and it is very nice. You definitely get what you pay for. The rooms are old style but very clean. Hygienic food is very delicious, you can always find something to eat, the staff is friendly and very professional, someone always asks if you have a request, everyone is smiling and amazing, I will definitely come again and recommend it, thank you venezia
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Date of stay: April 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have been in this hotel for 12 days and have to say it has some bad and some good things about it. In this state that it is, I wouldn't return back or recommend to everyone.
Bad things: 1. The hotel is old, and this can be seen in every aspect of it. Old sunbeds, broken tiles everywhere, dirty walls, squeaky old beds... 2. Sound isolation in rooms is terrible. You can hear every sound from rooms next door and hallway. 3. Food in main restaurant is not on pair with other 5 star hotels in this area, every day same food for every meal. I would dare to say that food choice is worse than in hotels with much lower price. 4. Same thing with drinks. Bad, water down juice. The brand they're using "Netto" has bad fruit juice especially the orange one. Sodas are made from soda machine and with Pepsi branding. 5. When the hotel is crowded, it seems they are understaffed. It needs more waiters. 6. Night shows are bad. For three nights in a week there is live music and the choice of songs and quality of bands is horrible.
Good things: 1. Polite and not intrusive animation team. I have to mention joga girl Lubov and guys on top of the water slides, always cheerful and ready to help. 2. Great pool, there is no crowds and you can always find place to swim freely. There is good pool bar, but when crowded, it's a bit harder to get a drink. 3. Disco at the hotel is in open and the resident DJ has great music taste. Only bad thing it works for 2 hours till midnight. 4. I have to mention Mr Yusuf, the main bartender. He would always greet us and try to be helpful with drinks although I don't drink alcohol. 5. Cleaning lady was on point. This is the first time we didn't need to ask someone for our room to be cleaned.
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Date of stay: August 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Guest Relations, Müşteri Hizmetleri / Ön Büro at Venezia Palace Deluxe Hotel
Responded Sep 2, 2021
Dear 29damira, First of all we would like to thank you for choosing Venezia Palace for your holiday. We appreciate it a lot that you took the time to share your personal criticism. The opinions and comments of all our guests are vital for us. You can be sure that we have shared your feedback with the relevant department managers, in order to overlook our services and to see if and where we can improve ourselves. For the future, please do not hesitate to contact the Guest Relations in case of any questions or problems during your stay, in order to solve any problem as quick and convenient as possible, we regret to read about it only hereby. We ‘ld to welcome you here again as our valuable guests. Best Regards, Guest Relation Manager Marika Gülgen
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No English there No one spoke English apart from one lady on reception All the entertainment was not in English none of it. Food was either Russian or Turkish Would not let you order a taxi from the hotel they wanted you to use there expensive company. Did not replace toilet rolls. Honestly if your British don’t bother. Food horrid everyone has stomach ache. Best thing is the pool
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Date of stay: August 2022Trip type: Traveled as a couple
Room Tip:Don’t use there taxi service or shops 4 euro for a small bar of chocolate
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Guest Relations, Müşteri Hizmetleri / Ön Büro at Venezia Palace Deluxe Hotel
Responded Sep 3, 2022
Dear Guest, First of all we would like to thank you for choosing Venezia Palace for your holiday. We appreciate it a lot that you took the time to share your personal criticism. Our quality manager makes sure all food are checked in quality standarts before they put all our buffet. Since we dont have any other guest with this problem, We are not accepting your claim. In regard to your experience with the Taxi, we would like to inform that it is totaly up to our guest to manage their transportation preference since we do not involved in helping you choosing, we do assist if helps are need as a courtesy. We have a staff that can speak four different languages. The opinions and comments of all our guests are vital for us. You can be sure that we have shared your feedback with the relevant department managers, in order to overlook our services and to see if and where we can improve ourselves. For the future, please do not hesitate to contact the Guest Relations in case of any questions or problems during your stay, in order to solve any problem as quick and convenient as possible, we regret to read about it only hereby. We would like to welcome you here again as our valuable guests. Best Regards, Guest Relations Team Venezia Palace Deluxe
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Worst hotel i have ever lived in. Its only for Russians as all the staff is Russian and they are not at all helpful. They totally ignore you if you ask a question and rip you off if you try to make a taxi or a tour reservation. Hotel is also very old and not maintained well. Food quality is very low and menu is also Russian. Although they prefer Russians but do not give Russian Vodka at the bar. Room sizes is too small with dirty bathrooms and the rates are very high. I even did not have a refrigerator in my room. Location is fine but no-one should go there unless you are Russian. I have seen there people from Russia only. I tried to find a turkish employee or room guest but failed to do so. Everyone should refrain from going to Venezia Palace Deluxe Resort.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relations Guest Relations, Müşteri Hizmetleri / Ön Büro at Venezia Palace Deluxe Hotel
Responded Aug 12, 2022
Dear MuhammedUsman, First of all we would like to thank you for choosing Venezia Palace for your holiday. We appreciate it a lot that you took the time to share your personal criticism. We are having guests from all around the world. Our hotel is an international hotel. Our staffs are speaking 4 lamguages. The kitchen team has a two weeks menu for main restaurants. The opinions and comments of all our guests are vital for us. You can be sure that we have shared your feedback with the relevant department managers, in order to overlook our services and to see if and where we can improve ourselves. For the future, please do not hesitate to contact the Guest Relations in case of any questions or problems during your stay, in order to solve any problem as quick and convenient as possible, we regret to read about it only hereby. We ‘ld to welcome you here again as our valuable guests. Best Regards, Guest Relations Team Venezia Palace Deluxe
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Avoid this hotel by all means. The most terrible hotel I've ever been to. Even in 3* in Egypt, the service and cleanliness were a level higher than here in a deluxe hotel (generally taken from heaven). Perhaps 30 years ago it was a deluxe level, but now it is below the baseboard level
We paid 2800 € for a holiday for three people. But at the reception they said that we had a choice - a wooden folding bed for a room of 18 sq.m. or an additional payment of €2500 for the accommodation of a third person.
They don't clean, don't change the bed, don't change towels. My salvation is that I took everything I needed (including shampoo/soap with me)
The hotel has mold, rust, cobwebs and dirt everywhere. On the second day of rest I was poisoned by stale food.
Coffee and other drinks are made from running water. Very arrogant and unwelcoming staff - when they asked to give normal conditions even for money, they said that this was beyond their competence.
All rooms are covered in dust, the carpet is covered in sand and other debris. The walls are shabby and have obviously undergone restoration a long time ago.
An old air conditioner that was cleaned of dust 50 years ago
The windows are all dirty, at 6:30 they start moving kitchen utensils under the windows and everything is noisy, dogs bark constantly - it’s impossible to get enough sleep
It’s better to pay extra money and go to a normal hotel, where there will be normal alcohol, food, cleaning and service with entertainment
By the way, A la carte does not work here (because there are not enough people), there is also no animation
For three days they asked to fix the bed leg, which was broken and the bed was askew, so instead they made towels for the mattress
The hotel is on its last breath - but let it either work normally or not work at all. This money is just wasted
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If there is anything to compare, good quality, then I advise you not to go to this hotel! When we bought Vacation Package we were faced with the choice of a seven or 11 night drive, a long one... and we wanted a hotel with a lot of landscaping... we knew we were going to a hotel that hadn't been renovated in a long time... But we didn't expect that... The hotel isn't just tired, it's 1,000% tired like an old nag... We were in the 1st building, room with balcony chosen when buying the tour. Rooms with old, battered furniture that has been painted many times. The air conditioning is not cold, if you sleep with an open balcony, it is obstructed by noise from the street. The pillows are terrible, the mattress is three. There are few outlets in the room. The maids don't care if you're in the room, so there's no question of respecting the privacy of visitors. But at least they cleaned it up if it was normal, it wasn't so conspicuous. Mega's minibar is meagre, in other hotels besides water it included chocolate bars and snacks, and here you can't put an extra bottle of water. They're putting gel and shampoo cans in good order. Towels in the room are changed every day, but often old ones are caught very, very much like beach ones. And the women's toilet, next to the main restaurant - it's a separate topic... this is the creepiest I've seen anywhere in Turkish hotels and I hope not to see again) Alcohol of normal quality is practically non-existent... and from what there are bartenders not everyone knows how to make cocktails... There are many restaurants in the territory, but the quantity and quality of the dishes served is very average. Of course, I hope you won't be poisoned)))) but you won't find any delicious here either) A separate theme for bartenders and waiters: they look very untidy; in the lobby bar there is a curly girl bartender who does not want to approach, as she is often aggressive enough. We heard from one of the representatives of the local shops that the owner of the Inn had changed and that renovations were planned, and this year the Inn was very bad, he said. The adult animation is zero tonight... we've been without kids, but there's a huge number of families with kids and kids seem to be chasing contentedly. Of the pros, I want to mention the quality of Wi-Fi coverage
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Automatically translated
Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:Выбирайте другой отель)
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The food is the same type, you get bored quickly, Wi-Fi is paid! inconvenient location of the restaurant, 2nd floor without an elevator, you had to walk around the entire complex in a wheelchair to get to the restaurant. Unsafe at the pool, broke my knee cap and left in a cast, they apologized in the form of a bottle of wine and fruit. At the same time, a wheelchair cost 15 euros.
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip:Осторожно на Бассейне
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall the hotel is not bad. The new owners are starting renovations. We changed the sunbeds and umbrellas, built a new pier, and built a stage. But more is required. TVs need to be replaced, beds 140/140. From the beach where paid bungalows are located, remove stones and iron remaining from the pier from the water. Increase food points. Because the dining room can't accommodate everyone. They forgot to put toilet paper. I was very pleased with the pastries, the Turkish sweets in this hotel are the most delicious, unlike those where I have been. I really liked the night bar, where you can have a good meal.
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Date of stay: June 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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