It was such a treat staying here for the day-access privileges after a long day of biking. We had biked from our hotel in 'downtown' Tulum, to the Tulum Ruins, and then to this hotel....which is quite a distance (not to mention back to the hotel). So the luxury respite was welcomed. We had seen a hotel along the Paradise beach that wanted $1000MXN/person just to use their beach day-beds....it was not luxurious and the money did not include food purchases. With Casa Malca, you're paying $1000MXN/person, and it go towards menu items. When you enter Casa Malca (from the road access), Reception staff is there and ready to explain the cost and what's included. They were so polite, courteous, and very transparent. And the beach staff were extremely pleasant and kind with us. The beach beds were luxurious, the staff friendly, and the surroundings luxurious. Day access included beach towels (no extra cost), washroom access (and it was swanky in there too), swimming pool access, Wi-fi access, and freedom to explore the sculpture art on the grounds (which was fun and entertaining). It is a bit tricky to find when travelling along the roadway. We passed it, and had to ask locals about the location, twice. I don't think it was labelled from the roadway access...if it was, then it was subtle. The Pablo Escobar connection makes this place interesting as well, although there is no posted information there that I could see. From what I have heard, there is a large underground complex beneath this and the adjacent hotel built for Pablo. It is not open to the public, but it sounds like it could be sometime in the distant future. I would not hesitate to visit this place again should we come back to Tulum.

We stayed for 2 nights in Casa Malca hotel and we selected this hotel among other good available hotels options in Tulum because of its luxury, contemporary ambience and exclusive artistic style which we loved the most. Unfortunately, I regret my stay upon arrival as the hotel is too much packed with non-residential people who have the access to the beach club and overload the service and occupy all spots that we want to enjoy with photo shooting sessions. We were so much distracted and could not have any special privilege for being a residence. Moreover, we requested the hotel to arrange for take-away breakfast pack for the first day because of our early morning tour, and such request was too poor in term of communication and preparing which show us the service difference between other hotels in the same level. The staff in the reception were very professional and we acknowledge their help to change the room to our preference category as mentioned in our original booking. However, the staff at the restaurant were not up to the expected level. In nutshell, the hotel setup is beautiful but the distractions are not affordable and there are many other hotel choices to make in Tulum.

This place will forever hold a place in my heart because this is where my now fiance proposed to me. Everything in Tulum is so beautiful and Casa Malca takes it to another level. From the different restaurants to the beautiful beaches and not to mention the art decor! WOW! We had a scheduled a photo shoot in Tulum and every place was going to charge us ridiculous prices to bring photographers. Also the communication when trying to book from the states was terrible but Casa Malca was so easy and provide excellent service. We wished we did our entire shoot just at Casa Malca instead of just the proposal because the place has so many IG famous places to take it at. Bianca help set up everything for my fiance and was so amazing to us. Our waiter Melvin went above and beyond took us on a tour after dinner around the place and took pictures for us. They even offered us the opportunity to come back for beach club the next day and another host gave us another tour and also offered to take our photos for us at each location. They take service to another level and I am so grateful to the staff and everyone their for making a forever memory of a magical night I will never forget.