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Casa Malca

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Traveler (1024)
Pool & Beach (167)
Room & Suite (143)
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About

#9 of 13 hotels in Tulum Beach
Location
4.6
Cleanliness
4.7
Service
4.5
Value
4.3
Travelers' Choice
Immerse into a world of art while being pampered by our dedicated staff as you enjoy the glorious sun, bathing in beautiful crystal clear waters & walking on amazing white sand beaches. Relax on our roof top deck where you can enjoy a sunset like no where else in Tulum and later in the night give into the star filled sky.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Yoga classes
Free breakfast
Beach
Bicycle rental
Kids stay free
Paid private parking nearby
Secured parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Plunge pool
Bar / lounge
Restaurant
Breakfast available
Complimentary welcome drink
Kids' meals
Bicycles available
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Meeting rooms
Spa
Couples massage
Full body massage
Head massage
Massage
Steam room
24-hour security
Baggage storage
Concierge
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Housekeeping
Coffee / tea maker
Sofa bed
Bath / shower
Room service
Safe
Sofa
Telephone
Bottled water
Private bathrooms
Minibar
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Modern
Luxury
Languages Spoken
English, Spanish

Location

Carretera boca Paila km 9.5, Tulum Beach, Tulum 77780 Mexico
Name/address in local language
Casa Malca
4.0
4.0 of 5 bubbles736 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Casa Malca is celebrated by guests for its spotless rooms, manicured grounds, and impeccable beach, offering a serene beachfront retreat, albeit with additional travel costs for exploring Tulum. While some travelers consider the prices steep, the luxurious amenities, including beach beds and pools, often compensate. The hotel's unique blend of art and rustic charm creates a distinctive atmosphere, though occasional noise can disrupt the tranquility. Service is generally top-notch, with staff lauded for their dedication, and the spacious, artfully adorned rooms add to the allure, despite rare cleanliness critiques.
Location
Remote
Atmosphere
Eclectic
Rooms
Comfortable
Value
Expensive
Cleanliness
Pristine
Service
Attentive
Amenities
Lavish
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736Reviews53Q+A55Room tips
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AnaVogel_1234 wrote a review Yesterday
1 contribution
The first beach front room didn’t have a view as it was blocked by a tree but after we’ve got an upgrade, everything was just amazing. A separate thanks to the concierge department of Casa Malca. They were amazing.They did so many reservation for us, then moved them, changed them several times at our request. Everybody was imidiatelly available at Casa Malca, any request was fulfilled very quickly.
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Review collected in partnership with this hotel
Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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dschna729751 wrote a review Feb 2024
1 contribution
Exceeded expectations. Adults get a high class beach experience close to nature. Kids have it as comfortable as in a resort. Felt like we got the best of both worlds. Although the hotel is great, I recommend to leave it for dinner or lunch from time to time. Everything is close by.
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Review collected in partnership with this hotel
Date of stay: February 2024
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Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from vanessa medina, Marketing at Casa Malca
Responded 2 weeks ago
Dear Dschna, Thank you for sharing your perfect experience with us! We are thrilled to learn that we exceeded your expectations and provided a high-class beach experience close to nature for adults, while ensuring kids enjoy the comfort of a resort-like stay. It's wonderful to hear that you felt like you got the best of both worlds during your time with us. Looking forward to welcoming you back for another perfect stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JackFleischman wrote a review Feb 2024
Asuncion, Paraguay52 contributions
It’s the most wonderful location, ambiance, beach and friendly service. It’s costly but worth every penny. My third time there and quality is maintained, it’s a relaxing place a mile away from the party area. I can’t wait to go back and disconnect from the world.
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from vanessa medina, Marketing at Casa Malca
Responded 2 weeks ago
Dear Jack, Thank you for choosing Casa Malca for the third time, and we're thrilled to hear that you are considering a fourth visit. Your loyalty is truly appreciated, and we're delighted that you find our location, ambiance, beach, and friendly service to be wonderful. Maintaining quality and providing a relaxing atmosphere are among our top priorities, and we're pleased to know that we've met your expectations. It warms our hearts to be a place where you can disconnect from the world and enjoy a peaceful retreat. We look forward to welcoming you back for your fourth visit and continuing to provide you with exceptional experiences. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brett L wrote a review Feb 2024
1 contribution
The accommodations at Casa Malca are incredible. You can spend the entire day walking through the hotel looking at the incredible artwork. Karla helped coordinate a 4-night birthday trip for 10 couples and was helpful every step of the way. Thank you!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from vanessa medina, Marketing at Casa Malca
Responded 2 weeks ago
Thank you for your fantastic review! We're thrilled to hear that you found the accommodations at Casa Malca incredible and enjoyed exploring the remarkable artwork throughout the hotel. It was our pleasure to assist in coordinating your 4-night birthday trip for 10 couples. Karla is indeed an invaluable member of our team, and we're delighted to know she was helpful every step of the way. We appreciate your kind words and are grateful for the opportunity to contribute to your memorable celebration. We look forward to welcoming you and your guests back to Casa Malca for more unforgettable experiences! Warm regards, The Casa Malca Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kristina L wrote a review Feb 2024
Tallinn, Estonia15 contributions
Very spacious and cool looking rooms. Unbelievably nice sheets in super comfy bed. Nice wide beach and good pool. Loved the yoga every morning. Room price included also bikes, which was nice. Every morning at breakfast tip asking was strange for us - first time seeing it.
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Review collected in partnership with this hotel
Date of stay: January 2024
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Rooms
Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from vanessa medina, Marketing at Casa Malca
Responded 3 weeks ago
Dear Kristina, Thank you for taking the time to share your experience at Casa Malca. We're delighted to hear that you enjoyed the comfortable sheets, tasty breakfast, and the yoga classes each morning. It's great to know that the beautiful artwork and spacious room added to your overall enjoyment, and we're pleased you took advantage of the complimentary bikes. We appreciate your feedback about the tipping at the breakfast table, and we'll certainly take it into consideration as we continuously strive to enhance our guest experience. Your comments are valuable to us, and we hope to welcome you back for another wonderful stay in the future. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rodgermorelli wrote a review Jan 2024
1 contribution
Amazing service and amazing atmosphere!! Thank you "clemente" for being such a good server! Treated us like family ! Very good spa! The food also amazing! Such a spectacular view! We'll be back soon! Xoxo
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from vanessa medina, Marketing at Casa Malca
Responded 4 weeks ago
Dear Rodger, Thank you so much for your wonderful review! We're thrilled to hear that everything was amazing during your stay at Casa Malca. It's delightful to know that you experienced great service and enjoyed the fantastic atmosphere. A special shout-out to Clemente for providing exceptional service and treating you like family. We'll be sure to pass along your kind words to him. We're glad you had a relaxing time at our spa, enjoyed the delicious food, and took in the spectacular views. Your feedback motivates us to continue delivering memorable experiences. We look forward to welcoming you back soon for another delightful stay. Until then, take care!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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farahmahomed wrote a review Jan 2024
Leicester, United Kingdom297 contributions
This is my favourite property to stay in the world but unfortunately there was a rather serious issue that came up in terms of receiving my refund has really marred the experience for me. As soon as we arrived we received welcome drinks which was nice but I'm not keen on watermelon, still a nice gesture. Then we got checked in to a beautiful suite we had been upgraded to for my birthday. Andy was excited to show us a beautiful master suite and it was amazing. However on arrival Andy noted the outside light wasn't working so I said maintenance could come look at it. We arrived at Tulum late in the evening, the light fixing took ages so that wasn't a great start. The lights and shower and everything should be checked before guests arrive so it's smooth for them after long day of travel. The hotel were brilliant with upgrading us as returning customers, swift efficient and so helpful and wonderful. Andy and Emmanuel made sure we got what we wanted they were brilliant. They really wanted to make sure we had what we wanted and were well looked after. The beach is so beautiful with amazing white soft sand. But the water is rough so do be careful. Leo Malca is known for his extensive art collection and Casa Malca does not disappoint the hotel has a beautiful collection of various pieces of amazing art and then with the beautiful back drop of the ocean and beach it's truly a unique and incredible experience to stay here. The art is a little eerie but I love it it's done so tastefully. The hotel offer complimentary yoga which was wonderful even though the teacher wasn't fluent in English she was warm and wonderful. We had a beautiful session of stretching and connecting as mother and daughter. The venue for yoga was stunning with views of the ocean and a room filled with Basquiat art. Really Casa Malca is phenomenal. Casa malca is also so romantic (and gothic) so it's no surprise there was a beautiful wedding and dinner planned there. It really is something to see and the staff work tirelessly in the heat to get the perfect setting for guests. We were too tired to head out one evening so we decided to order room service plus we wanted to make the most of our incredible hotel. The food (prawn casidillas) was not great and very expensive. The daily tipping at breakfast is shocking but at least this time I was prepared for it as I've stayed before. Breakfast is included when you stay at Casa Malca and so tipping should be optional for guests. However I was happy to tip Moises who was absolutely lovely. And the guava pastries at breakfast were to die for. The breakfast is divine at Casa Malca they have an amazing selection of fruit, pastries, waffles, pancakes and the cooked mexican breakfast is my favourite. Before the stay I cancelled my initial reservation and was supposed to get a refund in 14 days. It's been almost three months and the hotel held almost 1k (£811) of my money. I've had to email and chase to find out what's going on. It's now the beginning of the new year and I've finally received payment. I'm a returning customer and I should have received better service but there was no urgency or real genuine apology or understanding for what I had experienced. Maybe I would have liked to spend that cash while in Tulum the hotel didn't know. And the hotel not returning the money really made me worry thinking will I ever get my payment back. Also as always at check out there was a charge for the mini bar. This same thing happened last time. I don't ever use the mini bar because the selection is poor and generally it's silly prices. And again on check out just like last time there was a charge for m&ms which we didn't eat. We had to sign and say so, it's quite ridiculous. Overall a wonderful stay I love the hotel and staff who are brilliant. If it hadn't been for the hotel holding my money (which felt like ransom) my review would have been a happier one. Great customer service from; Andy (Andrea) who was brilliant even before we came to stay. She was amazing, thorough, helpful, kind, friendly. Really on the ball and so wonderful to be around. We had been liaising before the stay and she was super and knowledgeable about everything I asked of her. Moises at breakfast is so friendly, lovely, warm, and helpful. Great guy and great customer service. We wanted to tip him! Alex was also lovely to deal with. Emmanuel at reception and conceiege, he was lovely and friendly and so helpful. Really calm and always wanting to help to ensure we had everything we needed. Daniel (restaurant) who was lovely.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Get a room with a view of the ocean.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from vanessa medina, Marketing at Casa Malca
Responded 4 weeks ago
Dear Forah, Thank you for taking the time to share your detailed feedback about your recent stay at Casa Malca. We're delighted to hear that you found the property beautiful and enjoyed the various aspects of your visit, from the stunning art collection to the complimentary yoga sessions and the attentive service from our staff members, including Andy, Moises, Alex, Emmanuel, and Daniel. We sincerely apologize for any inconveniences you experienced during your stay, particularly the delay in addressing the maintenance issue with the outside light upon your arrival. Your feedback about the mini-bar charges and the delay in the refund process is duly noted, and we regret any frustration this may have caused. We truly value your loyalty as a returning customer, and your comments will be shared with our team for further improvement. We appreciate your understanding and patience throughout the resolution process. If there is anything more you would like to share or discuss, please feel free to reach out directly. We hope to have the opportunity to welcome you back for an even more enjoyable experience in the future. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Florence B wrote a review Jan 2024
Genève, Switzerland2 contributions
Nice hotel with many arts but what I found scandalous is the beach beds are rented to anyone, for hotel guest there are not spare beds so you may find yourself with none…forget the exclusivity of the hotels
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from vanessa medina, Marketing at Casa Malca
Responded 4 weeks ago
Dear Florence, Thank you for taking the time to share your feedback. We appreciate your positive remarks about our hotel and the art collection. Regarding your concern about beach bed availability, we apologize for any inconvenience you experienced. To maintain a serene and private atmosphere for our guests, we have a minimum consumption policy. While we understand this may differ from other beach policies, it ensures a more exclusive experience for our visitors. We value your feedback and will continue to assess how we can enhance the overall experience. If there's anything specific you'd like us to address or discuss further, please feel free to reach out. Thank you for choosing our hotel, and we hope to welcome you back for an even more enjoyable stay. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Widd Bonney wrote a review Jan 2024
2 contributions
Just loved everything about this place. The design, the location, the beach is clean and clear. The staff were amazing and attentive, the food was incredible at all the restaurants and the beach. Just loved the stay. And would totally stay there again for the next Tulum trip
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from vanessa medina, Marketing at Casa Malca
Responded Jan 2, 2024
Cher Safari, C'est un honneur que vous nous ayez permis de passer les vacances avec vous et votre famille. Créer des souvenirs inoubliables est la raison pour laquelle nous existons. Nous espérons vous voir bientôt et vous remercions pour la recommandation.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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alenamira888 wrote a review Dec 2023
1 contribution
Everything was amazing. Thank you for making my birthday special and surprise in my room🙏🔆 Beautifull beach , beautiful hotel , very delicious food .My weekend was excellent. Thank you for your care. See you soon.
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Review collected in partnership with this hotel
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from vanessa medina, Marketing at Casa Malca
Responded Dec 21, 2023
Dear Alena, Thank you so much for staying with us and share this special time at Casa Malca. We hope to welcome you again in the near future! Kind regards, Casa Malca Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Tulum Beach area.
PRICE RANGE
$589 - $902 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulumTulum Beach
NUMBER OF ROOMS
71
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CASA MALCA - Updated 2024 Prices & Hotel Reviews (Tulum Beach, Mexico)

Frequently Asked Questions about Casa Malca
Which popular attractions are close to Casa Malca?
Nearby attractions include Aluxiik Art Gallery Tulum (0.5 miles) and Mulata Tulum (0.7 miles).
What are some of the property amenities at Casa Malca?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Casa Malca?
Top room amenities include a minibar, air conditioning, and blackout curtains.
What food & drink options are available at Casa Malca?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Casa Malca?
Yes, free parking, paid private parking nearby, and secured parking are available to guests.
What are some restaurants close to Casa Malca?
Conveniently located restaurants include Casa Maria, Loco Tulum, and Ziggy's.
Are there opportunities to exercise at Casa Malca?
Yes, guests have access to a pool and yoga classes during their stay.
Does Casa Malca have airport transportation?
Yes, Casa Malca offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Casa Malca?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Casa Malca?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Casa Malca?
The staff speaks multiple languages, including English and Spanish.