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Metropole Hotel Phuket

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Metropole Hotel Phuket
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154 Reviews from our TripAdvisor Community

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Showing 106: English reviews
Bitola, Republic of Macedonia
Reviewed October 13, 2016 via mobile

Look impressive, while booking I was impressed from the photos, but once I entered I was disappointed, this hotel is maybe oldest in Phuket city center, outdated, dirty, smelly, need renovation and maintaining

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Helpful?
Thank aleksbt
Bangkok
Reviewed September 4, 2016

Old and dirty, full of Chinese tour groups Bathroom was filthy, everywhere dirt, paint falling off the wall, door losing the wooden panels... carpet disgusting We changed rooms and were shown to a "good" room which was equally bad. So we left and went to On On hotel which was cozy and we were so happy we did move

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Helpful?
1Thank CBKK
Rewatta, General Manager at Metropole Hotel Phuket, responded to this review

Dear Valued Guest, Thank you very much for your recent stay and your kind value feedback regarding our hotel. It's through valuable comments like you very own that we can continue to improve our hotel to match the demands of our discerning and loyal clientele. We're looking forward to be able to welcome you back again for your next trip......

Brooklyn, New York
Reviewed June 23, 2016

This was the first hotel I stayed in Phuket 16 years ago, and I keep coming back every year. part of the reason, is that the staff are attentive and dependable. the other part is that its ultra convenient, you can walk to every part of Phuket town from Metropole. the rooms are simple, but decent size. the breakfast buffet...

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Helpful?
Thank Brett L
Rewatta, General Manager at Metropole Hotel Phuket, responded to this review

Dear Guest, Thank you very much for taking time to provide your feedback regarding our hotel. we are gald to hear that you had a comfortable stay with us and appreciate our brekafast and staff services. Of course, we will pass your compliments to our staff according to your kind comment. We are look forward to welcoming yuo to our...

Reviewed June 1, 2016 via mobile

This is a unique hotel as I haven't seen dirtier one. Aeroflot has put us here for a day because of flight delay, we wouldn't sleep here even if the delay would last longer, we would go elsewhere and pay for it ourselves. Hotel stinks really badly and is totally empty, it is a ghost tower of Phuket. How come...

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Helpful?
1Thank Jakub G
Rewatta, General Manager at Metropole Hotel Phuket, responded to this review

Dear Valued Guest, Thank you very much for your recent stay and your kind value feedback regarding our hotel. It's through valuable comments like you very own that we can continue to improve our hotel to match the demands of our discerning and loyal clientele. We're looking forward to be able to welcome you back again for your next trip...

Brisbane, Australia
Reviewed April 8, 2016 via mobile

PLEASE! Don't stay here, move on to another hotel. We recently checked in to this hotel (never actually stayed here) before our flight back home. Check in was great with no issues, heading to our room we noticed the outdated decor, poorly kept hallways then shown to the room (10th floor)Holy crap! We looked around to notice a filthy bathroom...

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Helpful?
Thank Stusags
Rewatta, General Manager at Metropole Hotel Phuket, responded to this review

Dear Valued Guest, Thank you very much for taking time to provide your feedback regarding our hotel. Your kind evaluation and comment are helpful for us to recognize our area of service that we need to improve to better serve all our guests. On behalf of the hotel's team, we would like to say apologize for your inconvenience caused and...

Reviewed April 3, 2016 via mobile

Stayed one night hotel is in desperate need of renovation it looks sad and tired.The breakfast was not much catering to more Asian than European ,even the dinning room is in need of a face lift.It's location is good close to every thing sights etc.....shame that it has been neglected.staff are friendly.look elsewhere

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Helpful?
Thank RodneyGilchrist
Rewatta, General Manager at Metropole Hotel Phuket, responded to this review

Dear Valued Guest, Thank you very much for taking time to provide your feedback regarding our hotel. we do apologize for your kind inconvenicence caused, we properly plan to renovate our hotel soon. We are look forward to being at your service again in the not too distant future, thank you in advance. Yours faithfully, Rewatta Temna General Manager

Zurich, Switzerland
Reviewed March 26, 2016

March 2016 . Very nice Staff , very friendly , i felt to be welcome . The Lobby is fantastic . The Rooms are spacious but they should be renovated , especially the Bathroom . The Bathroom looks very old and worn . The Breakfast , a Buffet with many Things , to much to list . It is just...

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Helpful?
Thank Elmar R
Rewatta, General Manager at Metropole Hotel Phuket, responded to this review

Dear Valued Guest, Warmest greetings from Metropole Hotel Phuket! thank you very much for your recent stay and your kind value feedback regarding our hotel. It's through valuable comments like you very own that we can continue to improve our hotel to match the demands of our discerning and loyal clientele. We are glad that you had a confortable and...

Reviewed March 21, 2016 via mobile

We arrived at 2300. Standing outside the hotel, waiting for the porter but unfortunately no one came. I went up to call for one. The receptionist asked for my passport n for my mother who was still standing outside with the luggage. I told the receptionist to send someone to take luggage. The night shift staff was useless. They don't...

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Helpful?
Thank Neha P
Rewatta, General Manager at Metropole Hotel Phuket, responded to this review

Dear Valued Guest, A warm greetings from the Metropole Hotel Phuket! Thank you very much for your kind feedback regarding our hotel. It's through valuable comments like your very own that we can continue to improve our hotel to match the demands of our discernign and loyal clientele. Moreover, I would like to apologize on behalf of the hotel's team,...

Bangkok, Thailand
Reviewed February 25, 2016

The location is convenience to get around Phuket Old Town. Close to the famous phuket noodle place and 10 minutes walk to the walking street. The locals know this hotel really well as it was sitting among the top hotels back in time. Now it's an old overpriced hotel, with mold everywhere, especially the bath tub.

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Helpful?
Thank Bukku
Rewatta, General Manager at Metropole Hotel Phuket, responded to this review

Dear Valued Guest, Warmest greetings from Metropole Hotel Phuket! Thank you very much for taking time to provide your feedback regarding our hotel. Your kind evaluation and comment are helpful for us to recognize our areas of service that we need to improve to better serve all our guests. We are looking forward to be able to welcome you back...

Auckland, New Zealand
Reviewed February 18, 2016

Had a 3 night stay with my wife and Thai-in-laws. Hotel is old and well due for renovation. Rooms were clean but damp and musty, air con and deodorizer sorts this out after a spell. Breakfast was adequate with enough western options to scrape by, wife and family were a lot more enthused by the oriental choices. Service was good...

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Helpful?
Thank Paul C
Rewatta, General Manager at Metropole Hotel Phuket, responded to this review

Dear Valued Guest, Thank you very much for taking time to provide your feedback regarding our hotel. Your kind evalluation and comments are helpful for us to recognize our areas of service and certainly the mentioned points will be improved in one of forthcoming renovation. In the meantime, we would like to take this opportunity to thank you for your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Food & drink at the hotel
Metropole Cafe
Metropole Cafe
Cuisines: European, Thai
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Metropole Phuket is a deluxe hotel where you will find yourself in sophisticated surroundings. Experience a timeless combination of island-style warmth and uncompromising hospitality that represents the goal of The MEtropole Hotel, Phuket. Most cordial welcome you all. ... more   less 

Additional Information about Metropole Hotel Phuket

Address: 1 Soi Surin, Montri Road, Talat Yai, Phuket Town, Phuket 83000, Thailand
Location: Thailand > Phuket > Phuket Town > Talat Yai
Price Range: $18 - $52 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Metropole Hotel Phuket 3.5*
Number of rooms: 248
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Also Known As:
Metropole Hotel Phuket Town
Metropole Phuket Town
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Questions & Answers

Here's what travelers have asked, with answers from Metropole Hotel Phuket staff and other travelers.
2 questions
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Questions? Get answers from Metropole Hotel Phuket staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“deluxe room is the best value”
 of 5 bubbles brettl844, Jun 23, 2016 | Read review
“really not worth if it's over 1,200 THB per night.”
 of 5 bubbles Bukku, Feb 25, 2016 | Read review
“Negotiate to upgrade to a suite for the same cost - they have plenty - its NOT a busy hotel”
 of 5 bubbles 911dg, Jan 14, 2016 | Read review
“Maybe stay on the ground floor”
 of 5 bubbles Noahn60, Dec 2, 2015 | Read review
“Would not recommend”
 of 5 bubbles 930carol, Oct 25, 2015 | Read review
5 of 5
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