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Crystal Wild Resort Panwa Phuket

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39/65 AoYon-KhaoKhad Road, Wichit, Phuket Town, Phuket 83000 Thailand
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Traveler (88)
Room & Suite (22)
Pool & Beach (17)

About

#5 of 29 hotels in Wichit
Location
3.7
Cleanliness
4.9
Service
4.5
Value
4.7
Crystal Wild Resort Panwa Phuket is offers 39 residences including luxurious pool villa, all featuring a contemporary soothing design with modern. The accommodations have been designed to provide the utmost comfort and relaxation. The suites offer panoramic views of the sea, gardens and pool with wireless Internet access throughout of the resort the spacious balconies and, perfectly designed to capture the enchanting of Chalong Bay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Meeting rooms
Concierge
Parking
Wifi
Restaurant
Breakfast available
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Minibar
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Great View
94Reviews4Q+A16Room tips
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Damien M wrote a review Feb 2020
Galway, Ireland3 contributions
My wife and I recently stayed here on our honeymoon. The pool is great, the location and rooms are beautiful. Breakfast was ok but there are some serious issues holding this place back. Firstly, the rooms are prone to ant and other bug infestations. If you leave food out in the open for more than ten minutes in your room, expect to see it covered in ants. There are no traps or measures in place to prevent the insects getting into your room (ant traps would be an idea), it just seems to be something you need to put up with. But the biggest problem by far were the staff. The young man and young woman on reception were lovely and very helpful, but an older woman on reception was extremely curt and not friendly at all. The worst was the woman who runs the restaurant however. My first encounter with her was when no one was on reception and I was looking for directions. She told me twice to go to reception, while there was no one there, even though she could quite clearly see no one was there. In the end she rang someone and I was able to get my directions. The second incident with the restaurant manager was much worse, we decided to get a meal in the restaurant, my wife approached the woman and asked if we could see a menu. The woman looked my wife up and down like she was a piece of dirt. At that point we made our exit, she called after us but it was too little too late. We went to another restaurant and had a great time. Overall I would not recommend this hotel as there are nicer, more convenient places in the area with much friendlier staff.
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Review collected in partnership with Cancelon.com
Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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NaelR wrote a review Jul 2019
Patong, Thailand4 contributions3 helpful votes
Good resort, but the service not excellent when i compare for 5 star resort , we need more good service but the place nice and very quiet, the not good things far away for the city to the price for taxi and the transport
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Date of stay: July 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Juliet W wrote a review Jan 2019
London, United Kingdom44 contributions54 helpful votes
We paid a good price for this hotel, actual rooms were ok, and the location was lovely (it is remote, so transport is a must). I agree with others; this place has huge potential but seriously lacks any Management and staff training. Reception are a waste of time, unhelpful and some very unfriendly! Breakfast is not that good, stacks of food pre-cooked for a handful of guests and the choice very slim! Coffee was ok some days and terrible most! Room Air-con not working, rubbish fridge with no freezer, no Free Mini-Bar as promised and hit with a cash deposit the request before you are handed the room key even though you have paid in advance and they have your card details?? We had woodlice / maggots on our balcony bench, free bottled water was horrible, insect droppings on sofa and dead fly under bathroom glass remained for a week, a tiny bottle of shower gel everyday and the lids tightened that you couldn’t remove them! We didn’t complain as we asked ourselves, where are they going to move us too? Better the devil you know hey? The restaurant was dark, under advertised and so uninviting! All the brochure photos are the most heavily Photoshop I have ever seen, and the biggest disappointment was the swimming pool, this is filthy, dirty and potentially unhealthy, shocking! Just no service at all and no help or interaction by any staff apart from one or two at breakfast when they could be bothered, the staff are like zombies plodding around doing as least as possible! On the plus side, for the price, clean sheets and towels everyday and something edible at breakfast. If you are okay with budget and are not expecting too much, go for it, if like us you have been to some great hotels over the years, avoid this place like the plague, sorry, it’s a crying shame that such a place could be run and decline in this manner. Not the worst but far from the best! Ps: This is my most damming review over tens of years, but, if there is anything here that anyone can disprove, I apologise!
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Date of stay: January 2019
Value
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Gayan Fernando wrote a review Jul 2018
Colombo, Sri Lanka5 contributions1 helpful vote
A beautiful hotel. We stayed in 3 rooms for 3nights and the stay was good. Good service but lack of room services. Room service and the house keeping is not functional at night around 11 pm onwards. The receptionists try to give a good service but most of the time they can’t understand English. The hotel is bit far from the city, so you will have to pay the taxi a hefty amount of money. Good for the people who come for their honeymoon but if u looking for some extra activities this hotel is far from those activities. I booked through Trip advisor and Agoda and it’s worth the money spent. Thank You.
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Date of stay: July 2018Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mohamed h wrote a review Jul 2018
Dubai, United Arab Emirates1 contribution1 helpful vote
The Resturant menu is huge but Nothing is available and none can be ordered I had to place online order from pizza hut Hotel is nice lovely nature nice rooms. Main problem no one speak English properly.
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Date of stay: July 2018Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Natasha R wrote a review Jan 2018
Manchester, United Kingdom45 contributions9 helpful votes
This hotel was just what we needed after travelling round Thailand for a month. It was so peaceful and the pool was amazing. So fresh and warm to swim in. It is very remote and you do need to get taxis everywhere or hire s car or bike. Taxi were expensive too however they are willing to take you wherever you want to go and we took the guys number so booked direct with him rather than through hotel as they add on an extra 200 baht. Food was good however my partner did spend a day in bed with a bad stomach. Not sure if it was from hotel or elsewhere however it came on during the night after eating at hotel. This put him off eating there which made meals difficult as there isn’t anything else nearby. Overall this hotel was very good value for money and if you want peace and relaxation then I’d recommend it.
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Date of stay: January 2018Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sujinthra S, Public Relations Manager at Crystal Wild Resort Panwa Phuket
Responded Jan 25, 2018
Dear Valued Guests, Thank you for your comments. Thank you for trusting us to take care of your holiday. We hope you have a nice day and get a good impression. We deeply value your relationship with Crystal Wild Resort Panwa Phuket and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you need a taxi The resort provides driver contact services. The price is cheaper than the general price. Please inform the staff at front and sorry for what happened. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at info@crystalwildresort.com or 076 315 293-4 Best Regards. Sujinthra Saengchan
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GordonJordan wrote a review Aug 2017
Melbourne, Australia12 contributions15 helpful votes
This isn't the best hotel we've stayed at but for what we've paid it's definitely provided a lot of value. Staff is friendly, room is clean, what more can you ask for this type of budget. If you have a scooter or a car, getting around will not be an issue.
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Date of stay: August 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sujinthra S, Public Relations Manager at Crystal Wild Resort Panwa Phuket
Responded Nov 7, 2017
Dear Valued Guests, Thank you for your comments. Thank you for trusting us to take care of your holiday. We hope you have a nice day and get a good impression. We deeply value your relationship with Crystal Wild Resort Panwa Phuket and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at info@crystalwildresort.com or 076 315 293-4 Best Regards. Sujinthra Seangchan
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HappyElodie wrote a review Jan 2017
Brisbane, Australia27 contributions30 helpful votes
We chose the hotel because we wanted to be away from the crazy Phuket crowd. Where we sure were ! So much that it was difficult to go anywhere without spending a fortune. Taxi called to the hotel are all fixed prices (and looks like it is the same all over the place anyway). There is a taxi station ~400m up the road which can give you a bit of leeway for negotiating a bit on prices etc, you get a taxi driver and stick with him for future rides if you can, that would help. But it is still a pain. There is zero access to beach and when we got there (we went to chill at one of the only hotel by the water one day) you can't actually swim in (cutting little things in the water), the staff told us after we asked questions. Walking places is possible (minimum of 2km to get anywhere) but the sides of the road are narrow and it is a no go when it's dark, no questions. The hotel in itself is quite nice, rooms are lovely, big, sunny and modern. Pool was a hit with the kids. Starting to show a bit of wear & tear but I can go with that. Loved the fake grass by the pool, so much better than hard ground. The plants are lovely and very well maintained. TV with fox channels was handy for rainy days. Really quiet at night and during the day which is super relaxing. The cleaning crew does a good job and we never had problems there. Where the hotel is a major let down was in the services, unfortunately (apart form the location issue). It looks great, it is grand but the service delivery was just not there : - Very poor English from staff. As in really lacking. - The "travel agent service" is "pick a brochure and we book it for you" (no advice, negotiation, search). Couldn't recommend anything more than what's with the flyers. - the restaurant is a world in itself. The food is nice enough (if over priced). It took 5 nights to have a meal with no issue. The staff is not trained properly and they really don't seem to care / enjoy being there. We were feeling guilty for all the issues but then we realised the issues were theirs. Waiting 2h for a meal is not ok, getting chilli when you way no chilli is not ok, having 3 glass for water when there are 5 people at the table is not ok. - DVD players in the rooms, when we ask if they have dvd they don't. The lady didn't even know there were dvd players in the room and had to check. - The library has 2 pc (which was good to search for things ourselves) and books. All the books are Mangas in Thai. It sure looks good in pictures but not very handy for tourists... - we kept seeing people being led to their rooms carrying their own luggage. No trolleys or hands on help there. We got lucky there, we arrived at 22.30 with 2 sleepy kids and bags, we were welcomed by one of the only helpful staff member who went to fetch someone to help us out. He proved himself furthermore in the following days too. It just adds up to annoyance.
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Date of stay: January 2017
Location
Cleanliness
Service
Trip type: Traveled with family
Room Tip: room ground floor are easier to access pool.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Sujinthra S, Public Relations Manager at Crystal Wild Resort Panwa Phuket
Responded Nov 8, 2017
Dear Valued Guests, Thank you for your trust in our resort. And thanks for your feedback. On behalf of Crystal Wild Resort Panwa Phuket, as we received a notice from your side, please accept our most sincere apologies for the inconvenience you may have experienced. At Crystal Wild Resort Panwa Phuket, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your expectations. Upon full review of the situation, we tightened the cause to recent internal system update. As a verification to our strive for perfection, we have taken steps to ensure that this will never happen again by creating companywide training sessions. We deeply value your relationship with Crystal Wild Resort Panwa Phuket and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at info@crystalwildresort.com or 076 315 293-4 Best Regards Sujinthra Saengchan
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Bubbush1 wrote a review Jan 2017
3 contributions1 helpful vote
Rooms were clean, tidy and very spacious. Staff were friendly, well-mannered, helpful and could speak good English. The recreational facilities consisted of a pool and gym and open from 7am to 7pm daily. Options for food included an on-site restaurant (Kong Kang) and room service until late night. Buffet breakfast was served from 6-10am daily (included in deal) and consisted of continental and local dishes. Quality was very good and the variety was okay. A free-of-charge mini-bar was available in the rooms and refilled daily. Taxi fares to and from the hotel were very expensive due to the Resort's outskirts location. Private cab bookings with taxi drivers were significantly cheaper (200 thb less) than booking cabs through the Resort. Negotiations are a must when booking taxis. Start by reducing the fare by 30-40% and then compromise your way up.
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Date of stay: December 2016Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Sujinthra S, Public Relations Manager at Crystal Wild Resort Panwa Phuket
Responded Nov 8, 2017
Dear Valued Guests, Thank you for your trust in our resort. And thanks for your feedback. We are very grateful. And we would like to use your feedback to develop our resort to maximize the benefits of the customers. We deeply value your relationship with Crystal Wild Resort Panwa Phuket and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at info@crystalwildresort.com or 076 315 293-4 Best Regards Sujinthra Saengchan
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Elmer D wrote a review Nov 2016
3 contributions
Very nice location, in the middle of nature uphill from old town of Phuket, but not too remote. Rooms and other facilities are modern, clean and well-maintained. Beautiful views as seen on the pictures. Friendly staff. I sure recommend this resort!
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Date of stay: November 2016Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from mongkontep k, Manager at Crystal Wild Resort Panwa Phuket
Responded Dec 12, 2016
Dear fElmer D Warm greetings from Crystal Wild Resort family, We appreciate very much for your nice comments about our service which you experienced during your stay, Your kind words about our attentive staff will share with them. You bring a smile to us. Have a nice day Mongkontep K.
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LOCATION
ThailandPhuketPhuket TownWichit
NUMBER OF ROOMS
20
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Frequently Asked Questions about Crystal Wild Resort Panwa Phuket
Which popular attractions are close to Crystal Wild Resort Panwa Phuket?
Nearby attractions include Big Buddha Phuket (4.7 miles), Russell Sunset Bar (2.5 miles), and Wit Master Rawai Tailor (5.0 miles).
What are some of the property amenities at Crystal Wild Resort Panwa Phuket?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Crystal Wild Resort Panwa Phuket?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crystal Wild Resort Panwa Phuket?
Yes, free parking is available to guests.
What are some restaurants close to Crystal Wild Resort Panwa Phuket?
Conveniently located restaurants include Hana Cafe + Ramen Rawai, Day & Night of Phuket, and Thong Dee - The Town Bistro.
Are there opportunities to exercise at Crystal Wild Resort Panwa Phuket?
Yes, guests have access to a pool and a fitness center during their stay.
Does Crystal Wild Resort Panwa Phuket have airport transportation?
Yes, Crystal Wild Resort Panwa Phuket offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crystal Wild Resort Panwa Phuket?
Yes, dry cleaning and laundry service are offered to guests.