Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Experience a dreamy oceanfront setting at Mauna Kea Beach Hotel, Autograph Collection. Our hotel is located on Hawaii Island's Kohala Coast Kauna'oa Bay and offers on-site biking, kayaking, surfing, snorkeling, and more. Enjoy luxury resort amenities like an on-site championship golf course, a tennis club, five restaurants and bars, a spa, and a sparkling outdoor pool. Let us welcome you with Aloha to our iconic beach hotel at the Mauna Kea Resort.
Guestroom and suite renovations in the Main Tower, along with updates to select public areas, are underway throughout 2024. Some hotel sections will be closed for the duration of the work, but Kauna'oa Beach and its surroundings will remain open. Some noisy work will occur daily between 8 a.m. and 4 p.m., contained behind safety barriers.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Nestled on a pristine beach, the Mauna Kea Beach Hotel, Autograph Collection, is applauded for its cleanliness and the breadth of amenities it offers, such as complimentary beach equipment and a variety of activities. While some travelers have highlighted the spaciousness of the rooms and the stunning views, others mention that parts of the hotel appear dated, although efforts to modernize are in progress.
Guests enjoy the comfortable atmosphere, quality bedding, and in-room features, despite occasional service hiccups. However, concerns over the hotel's value for money are noted, particularly in light of the current renovations.
Atmosphere
Inviting
Rooms
Dated
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed
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We stayed here during the renovation. We were skeptical before our vacation, but it was unfounded and actually really nice that there were so few people staying at the hotel. We have usually stayed in the Deluxe Oceanfront Rooms, but the Main Tower was being renovated during our stay. We ended up staying in a Beachfront Room which, while these rooms are going to be remodeled soon, was still nice. We were in a top floor room, and we loved the view and the privacy. Being able to sit on the balcony, watch the sunset and listen to the ocean was heavenly. Having all of the beach equipment available for rental, without having to pay additional fees, was another wonderful perk. We also loved the breakfast buffet. We didn't miss it a single day. If you get the breakfast buffet, the made to order omelets, home-made banana bread and POG juice are amazing. We are Titanium Elite for life so the breakfast buffet was free of charge for us. In addition, there are laundry facilities on the ground floor of the beachfront building which is also free and available for use. They even provide the Tide detergent and the Bounce dryer sheets.
The only CONS that we can offer are the following. 1. The coffee in the restaurant is awful. They are apparently stuck with it until the renovation is done. We instead opted for espresso drinks which was way better. And 2. There is no adult pool area so if you go to the pool, expect kids having fun and making noise. While we love children, when we go away on vacation, just the two of us, we like a more "zen" experience and less children. However, I believe that once the renovation is done, there may be an adult only pool area which would be amazing, but I am not 100% certain of this.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, Owner at Mauna Kea Beach Hotel, Autograph Collection
Responded Sep 15, 2024
Aloha sks629, Mahalo for the generous review of Mauna Kea Beach Hotel, Autograph Collection, and for being a loyal guest. We enjoy hearing from our regular visitors, and we are pleased we exceeded your expectations once again. It's wonderful to learn that our complimentary breakfast contributed to one of your best hotel experiences. We strive to provide a memorable breakfast experience for all our guests. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We are grateful for your patience, and we hope you will revisit for the flawless visit you deserve. Mahalo, Diana Su Director of Public Relations and Marketing
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Despite a number of complaints, I gave this resort 5 stars due to the stunning location. The beach is fantastic. I could hear the surf from my bed at night and we had a perfect time each day on the beach. The waves are fun without being dangerous and the sand is smooth and soft. We even snorkeled with Manta Rays at night from the hotel which was amazing. My complaint is that service overall had a very distant, impersonal feel. The exception to this was housekeeping and check in/check out. Otherwise, it did not seem like anyone cared. There were no beach attendants, restaurant staff did not really care (except for the beach hut) and I never received a call back from the Keiki club when I left a message regarding possibly sending my child there. I received no help from the concierge either on this. When I walked by the cultural room, the lady there did not want to get up from her seat to talk to me and told me to check on my phone by using the QR code- this was annoying. We could not get into Manta or Copper for dinner as they were either fully booked or closed. I would have had to make a reservation over a week in advance and put down a hold of $50 pp. Since I was on vacation, i was not sure if we would want to eat at 6pm on a wednesday , 3 weeks prior so I did not make a reservation and we could not get in anywhere at the last minute. We wound up eating at the beach hut and it was better than the reviews suggested. Service was good too. I liked the free laundry facility = that was super helpful. My biggest complaint was the beach lounge chair situation. Usually, you go to the beach when you are ready, the attendant helps you find a spot and that is it. Here it is self serve and people get up at the crack of dawn to claim a seat. There is a large space reserved for club members which often had availability but hotel guests could not sit there. It was frustrating to set my alarm to claim a seat that I was not going to be using for hours. On my first day, we did not reserve and got there at 10= there were no towels and no lounge chairs. By our last day, my husband was going down at 6am and all of the front rows were claimed which was frustrating as we had young kids and would have liked to be able to see them play. A lot of people have the same rights to a lounge chair as hotel guests- westin, condo/villa renters who pay a daily fee, etc. I would like to see preference given to hotel guests. I was not asked once for my room number. I don't like the policy of having people claim a chair for the day that they are not using. I did not want to participate myself but the hotel's policy makes this the only option if you want a chair. Mauna Kea needs to revist this = if they did , the hotel would have been perfect.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mauna Kea Resort, Agency / Consultant at Mauna Kea Beach Hotel, Autograph Collection
Responded Apr 10, 2023
Aloha and thank you so much for taking the time to share your feedback. We are incredibly disappointed to hear about your experience and interaction with our staff. Embodying the spirit of aloha and providing heartfelt hospitality are two pillars we strive to provide our guests, and we are very grateful that you have brought this to our attention so we can work with our teams to ensure this doesn't happen in the future. We will also share your concerns with our beach chairs with our hotel manager to find a better solution. Thank you again for choosing to stay with us and we hope to welcome you back in the future to provide you with the outstanding service and stay you deserve.
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My family and I loved staying at this resort for 5 nights in mid January on a long multi-hotel trip to Hawaii. Stunning beauty in the landscape, super helpful staff and concierge. A peaceful, rich and rejuvenating space. Booking: I booked very early in ‘24, and called the “legacy reservations desk” at the hotel to confirm connecting rooms for this special family trip. They did accommodate my request at the time, because I called and booked with them directly (one room with Marriott points online, and then paid directly for the other in regular resort view rooms). Diana at the desk was especially helpful with ensuring this part of the trip worked out for us. Stay: Before we arrived, I wondered most about the renovation disruptions, since there aren’t so many reviews about current conditions. When we checked in, we were upgraded to the beach wing, connecting king-double queen rooms. The rooms were the largest resort rooms I’ve ever stayed in, and had quaint balconies, not huge, but we had family dinner for 5 there. These were older, well worn rooms, and you can see it - but that being said, it was far from the main hotel and the direct construction being done on the rooms up there. The floors are tile, so it wasn’t like there was carpet coming up or anything, but nicks in the walls, shower heads were old, and sliding doors weren’t totally smooth and clean but totally functional. Obviously things I’d expect a renovation to fix, and understand them not attending to right now. There was construction occurring behind this wing, but we could not hear or notice it except when we exited and walked the hallway. Once you’re on the beach, pool deck, or at the restaurants, you don’t hear or feel anything. I’m sure this is different for the legacy people who have been visiting this property for many years, but this being our first time, I was able to look past the rough edges of the renovation, and look toward the beach side and not feel it staying in the beach wing. The front desk and concierge made my daughter feel so special, with a plate of cupcakes sent to our room for her birthday, and breakfast at Manta. The concierge Melanie and the team were so helpful communicating about the manta ray swim which was cancelled due to rough water, and then helping suggest and book a whale watching private catamaran with Kohala Blue. There were fun special things to do every day on the resort property besides for the day tours we took on our own - my teens and smaller kid enjoyed feeding the koi and pickleball clinics, seeing the sunrise service. The beachfront was not renting equipment due to rough surf, but jumping in the ocean, and watching the surfers was great. You could also just go shop for your own stuff to bring.
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Date of stay: January 2025Trip type: Traveled with family
Room Tip:Bring beach and pool equipment. Would be good to be closer to main hotel building after renovations.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, Owner at Mauna Kea Beach Hotel, Autograph Collection
Responded Jan 28, 2025
Aloha jgalanti, We are happy that, in spite of our ongoing remodel, your visit was overall pleasant. We always want our guests to have a memorable stay, and we are glad you loved our attentive, friendly hospitality and all the fun activities we provide at our resort. It is great that our associates made your stay more comfortable with their thoughtful gestures. Making our guests feel at home is what we love to do, and we will enjoy passing along your kind compliments to Diana, Melanie, and the entire team. We have also taken note of your comments regarding the overall look and feel of the room you were assigned and will share them appropriately as we are committed to enhancing our accommodations and guest satisfaction. We appreciate you sharing your detailed review, and we are grateful for your understanding. Mahalo for choosing Mauna Kea Beach Hotel, Autograph Collection for your family trip to Hawaii, and we look forward to welcoming you all again the next time your travels bring you this way. Mahalo, Diana Su Director of Public Relations and Marketing
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This aging property is situated in a beautiful spot with gorgeous sea views. It is however very expensive for what you get in return. The reason I can't give it a higher rating is due to the value, some pretty atrocious service and the lack of ability to connect to hotel wifi on my laptop - that last one was pretty huge as I had a number of personal admin items I was planning to get to while sitting on the beach and as the only person who does my role in a global company, I still need to be checking in at work while on vacation.
On the positive side there were some nice welcome amenities from both the hotel and my Marriott Ambassador for the birthday stay. Though I was not afforded a suite upgrade for Ambassador status, the King room I did have was very spacious and had excellent views.
The spa is very poorly run from an operational standpoint. Though the hotel try to distance themselves from it, by stating that they're independently owned, putting in place some SLAs or other expectations given the spa is onsite would not be a bad idea. The treatments at least, are decent.
The $27 upgrade cost to buffet breakfast for Bonvoy elite members was extortionate I thought. Bonvoyed for sure.
The concierge representative set me up with an airport transfer a full 45 minutes earlier than we had discussed. The service at the beachside restaurant was awful with the server refusing to find out what room would be assigned to me as I was waiting after trying to check in so I could charge my food to the room.
I don't intend to return and can't in good conscience recommend the hotel to others. Based on the disingenuous and uninterested comments left on the reviews of others, I know management won't care about this and are not interested in improving and my review is solely for other travelers. Breakfast staff, with the exception of an older lady, were largely inattentive after seating you.
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mauna Kea Resort, Agency / Consultant at Mauna Kea Beach Hotel, Autograph Collection
Responded Jan 31, 2024
Thank you for taking the time to share your thoughts regarding the issues you experienced during your stay. I appreciate you bringing this to our attention as areas for improvement. We hope you visit us again so we may have the opportunity to restore your confidence in the resort!
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We just returned from a week at the Mauna Kea Beach Hotel, and we hated to leave. The location is wonderful. The hotel is situated to provide excellent views of the ocean, the whales, and the marvelous sunsets. We took the "stay 4 days and get the 5th night free" option, which defrayed somewhat the price of the room, and were upgraded to an oceanfront King room in the main tower for the same rate as the lesser room we had booked. The room was huge, with a very spacious lanai. The bathroom was equally large, with its own lanai. The bed was comfortable, linens in good condition. All the electrics worked. But two things REALLY were excellent - the beach and the beach restaurant, and the STAFF. Everyone we came into contact with was friendly, polite, and efficient. They seemed to genuinely care that we had the best possible experience during our stay. We didn't play the golf course, but we walked it and it was in great condition and looked quite challenging. Neither did we use the Spa, so can't comment on that. The entertainment in the Copper Bar was good every night we were there. The only weakness in the entire stay was the food. Meals at the Beach restaurant were good. But the two meals we ate at the Copper Bar were of mixed quality. Dinner at Manta was overpriced and not particularly appetizing. The breakfast a la carte menu was usually good and the buffet was very overpriced. I hear the hotel is due for a remodel and perhaps the kitchen situation will be addressed then. Despite that, I'm still giving this hotel 5 stars because, for us, the attributes mentioned above far outweigh the glitches. This is not the place to come if you want constant activity, noise and motion. It is quiet and tranquil. This location is a small slice of heaven and very relaxing. As I said, we hated to leave.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Beach chairs are "snagged" early. But there is plentiful seating available behind those chairs,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mauna Kea R, Marketing Content Specialist at Mauna Kea Beach Hotel, Autograph Collection
Responded Feb 15, 2024
We are delighted to hear you enjoyed the beautiful views and had such wonderful interactions with our team. It is always our pleasure serving our guests with friendly and helpful service. We are sorry to see your comments regarding your dining experiences at Copper Bar and Manta. We appreciate you bringing this to our attention as an area for improvement and hope to provide you with better dining experiences in the future. Mahalo!
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The hotel is a rather compound located next to a beautiful, white, sandy beach. I read that it was originally built by Rockefeller as the best hotel on the island in the 70s. It has a large number of art work from his collection on display throughout the hotel, which adds to its charm. Overall I quite liked the hotel, the views from the lobby and breakfast area never gets old. The location is quite isolated though, other than another hotel I didn’t see anything in the immediate surrounding, just volcanic rocks.
The 3 restaurants on site offered enough variety for a 3-4 night stay but longer than that I think the options would get a little stale. Although we never tried, there is a shuttle that can take guests to the adjacent sister hotel for additional dining options.
The hotel was built on the 70s and it looked every bit as such. I think the restaurants have been remodeled but the rooms and halls certainly show their age and feel less luxurious than other hotels at this price range. It reminded me of a college dorm except the rooms were larger and had more amenities. The beach in front of the hotel was not great for snorkeling, I didn’t see anything in the water but surfing and boogey boarding appeared to be an option at the right time of the day.
The service was not as good as, say, a Four Seasons hotel but the staff was friendly. Overall I found the hotel charming and had a lot of personality but has not kept up with time.
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mauna Kea Resort, Agency / Consultant at Mauna Kea Beach Hotel, Autograph Collection
Responded Feb 1, 2023
Thank you for your time and appreciate you bringing this to our attention as an area for improvement. We hope you visit us again so we may have the opportunity to restore your confidence in the resort!
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A warm welcome at an iconic Rockefeller architecture gem. The picture window in reception sets the tone for a relaxing break . No single use plastic and a gift of an insulated water bottle was another indicator of the integrity of the hotel and the staff. The rooms are spacious and well tended by engaged staff who greeted every time they saw us . The breakfast outside the Manta restaurant set us up for the day with ample cold water fresh juice and the best selection of fish omlette and fruits. Wine tasting and hospitality and activities were all top quality. Book ahead for spa and restaurants. The beach bar was magic and lovely ... the Hau Tree. Thankyou for a great break and we will return.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mauna Kea Resort, Agency / Consultant at Mauna Kea Beach Hotel, Autograph Collection
Responded Aug 14, 2023
Mahalo for joining us to experience the magic of Mauna Kea! We look forward to welcoming you back for many years to come!
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I have been obsessed over the Mauna Kea since it opened in 1966. This Iconic hotel was part of Rock Resorts which were developed by Laurance Rockefeller beginning in 1955.
Our first visit to the Mauna Kea was for my husbands birthday 8 years ago. We were actually staying down the road and drove down to The Copper Bar for dinner. It was just as I imagined , breathtaking, amazing architecture, a true statement to one man’s vision for a luxury hotel on The Big Island. Dinner was lovely, memorable, and we vowed we would return and spend our next vacation there.
In the next few years we traveled four times to spend a week at this masterpiece of architecture. We always booked the same room in the beachfront wing on the 3rd floor. I would love to sit on the big balcony, listen to the sound of the ocean, and read. It was peaceful and the time always went by too fast. Each morning and night we would eat the delicious breakfast buffet in Manta, and dinner in one of the dining establishments.
This review has been a few months coming since our two nights in October. We had points, so used them as we had booked a condo for this week. Unfortunately the rates at the Mauna Kea have become absurdly high, around $1,000 a night for a golf course room with no breakfast included, just a bed that we had an issue with the value anymore. Our room was okay. The bed was terrible and my side had a major leaning to the right. I didn’t contact them because I just wasn’t in the mood to make a big deal out of this for two nights. The very expensive coffee maker leaked all over the furniture that next morning..when I contacted the front desk to let them know “we will replace it”. You see that furniture is original and leaking hot coffee will damage vintage wood. The next morning ..you guessed it..it had NOT BEEN REPLACED. Maybe these seem like little things, but to me this hotel is more than a resort, it is history.
Everything I experienced, little if any vodka in my cosmo, restaurant supply sticky buns instead of homemade, $30 to park your car, being a guest and having to make reservations for dinner..first night was told we could get in The Copper Bar until 8pm…and on and on tells me we a dealing with corporate America , not history. This hotel is a Marriott and everything they can do to cut costs is apparent.
So at this point all I can say is “what a shame” and I will remember our other visits. This last one I am afraid was our last.
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Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mauna Kea Resort, Agency / Consultant at Mauna Kea Beach Hotel, Autograph Collection
Responded Jan 29, 2024
Mahalo for your review. We would like to sincerely apologize for the inconveniences you faced during your stay. It is through valued feedback such as yours that we can address all issues to exceed the expectations of our guests. We hope you visit us again so we may have the opportunity to restore your confidence in the resort!
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First of all, when they list their “dining”, it is form the Mauna Kea Hotel AND their sister hotel, Hapuna Beach Resort. So, when you look into booking a reservation, make sure you double check the location. I’m glad I caught my mistake, and very disappointed in this hotel marketing team for discretely trying to get people to go to Hapuna Resort in order to get them more business. Mauna Kea is a much nicer beach and resort.
If you have little kids, hold them close, because the service workers in carts are not observant of little ones. I had to pull my kids back multiple times so they wouldn’t get hit, while waking along paths. Even my husband was appalled and was surprised management allowed this to happen. The people driving the vehicles appeared like they could have cared less about any of the kids walking around. Also surprising, giving the huge legal and financial consequences they would have if a child were to be hit and possibly killed. As a mother of small children, this makes me want to ever come back here.
I love this resort. I’ve been coming here all my life. But I think it’s gone down hill for a while now. The beach is amazing. The updated rooms are not designed to my taste, which is a big reason why we don’t stay here as often anymore (cold, not very Hawaiian, catered to the golf people). Restaurants and cocktails are good. Luau has great performances and poor food, which seems to be the norm nowadays (sad but true).
Hopefully 20 years from now when it needs to have a renovation, it will be done with better taste and management.
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mauna Kea Resort, Agency / Consultant at Mauna Kea Beach Hotel, Autograph Collection
Responded Aug 10, 2023
Mahalo for taking the time to share your thoughts regarding the issues you experienced during your stay. I appreciate you bringing it to our attention. I will share your message with our leadership team.
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We stayed as a family of 3 for the week of the 4th of July. Things have vastly improved since our stay last year. All elevators were functioning, more staff were on site, and the whole place really came back to life.
You’ll have a hard time finding a nicer beach anywhere in Hawaii. Waves are usually minimal, and the water is clear, warm, and calm. Beach chairs and umbrellas are included for no fee, as are SUPs, kayaks, and snorkel gear. There’s also no “resort fee”. However parking is $30 per night. There’s a laundromat on site which offers free washing and drying and even includes free detergent. So it’s an expensive place, but you don’t get nickel and dimed here.
Granted, it was a holiday week, but I was somewhat surprised by how aggressive chair-saving was at the beach. The entire front row was typically reserved by 7 am, and there was a day when no chairs were available by 9am. Something to be aware of.
The hotel has a timeless elegance, and is a true architectural work of art. Amazing views can be had from about anywhere on the property. Photos don’t do justice.
The room was luxurious and comfortable, and best of all perhaps was the large balcony with a view to the ocean, complete with plush reclining chairs.
We ate at Manta, Copper Bar, Hau Tree, and. No. 3. Food overall is pretty good, but is not going to compete favorably with the many excellent eateries around the island. Still, for convenience we are most meals here and we were happy with the food and service.
Overall what has to be understood is that the hotel is, true to its name, oriented around the beach and the beautiful outdoor surroundings. It compliments its setting perfectly in an unobtrusive way. You don’t come here to be ensconced In modernity, or to be waited on, hand and foot. It’s instead a classy, laidback, peaceful vibe here, and we absolutely loved it. Where else can you go swim a short distance from your hotel’s beach to snorkel with a manta ray before retiring to your quarters?
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mauna Kea Resort, Agency / Consultant at Mauna Kea Beach Hotel, Autograph Collection
Responded Jul 14, 2022
Mahalo for joining us to experience the magic of Mauna Kea! We look forward to welcoming you back for many years to come!
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There are more places to choose from in the Puako area.
PRICE RANGE
$850 - $1,183 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mauna kea beach kamuela, hotel mauna kea beach, mauna kea beach hotel
LOCATION
United StatesHawaiiIsland of HawaiiKohala CoastPuako
NUMBER OF ROOMS
252
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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