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Mauna Kea Beach Hotel, Autograph Collection

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62-100 Mauna Kea Beach Drive, Puako, Island of Hawaii, HI 96743-9706
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1539)
Room & Suite (395)
Pool & Beach (282)
What is Travelers’ Choice?
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 04/21/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mauna Kea Beach Hotel, Autograph Collection
Updated 04/21/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 7 hotels in Puako
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Mauna Kea Beach Hotel, Autograph Collection is located on Hawaii Island's Kohala Coast at at Kauna’oa Bay. Legendary, timeless hospitality. Exceptional value. No mandatory resort fees at our Mauna Kea Beach hotel.
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Room & Suite (395)395
Full view
Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Paid public parking on-site
Parking
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Wine / champagne
Poolside bar
Golf course
Tennis court
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Massage
Salon
Waxing services
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Dry cleaning
Laundry service
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Room features
Bathrobes
Desk
Housekeeping
Private balcony
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Telephone
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Hotel links
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1709Reviews64Q+A100Room tips
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Popular mentions
Jack F wrote a review Yesterday
Fort Lauderdale, Florida123 contributions36 helpful votes
Amazing location with beautiful beach. Service was refreshingly good and what is expected at this level of hotel. Older hotel with some level of renovation, but the mix of older and newer works for this hotel and location. It is what I envisioned when I thought of a high end resort in Hawaii.
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Date of stay: May 2021
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Response from Mauna Kea Resort, Agency / Consultant at Mauna Kea Beach Hotel, Autograph Collection
Responded today
Mahalo for sharing your positive review! We are thrilled you enjoyed your visit and hope to welcome you back one day soon. Aloha!
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Celine K wrote a review May 8
7 contributions
+1
Just do not stay in this property spend your money elsewhere there’s alot of resort out there. First, once I arrived the valet/bell guy gave me An attitude because my baggage was heavy to carry and no one was there to greet us. I stayed two weeks and this property staff doesn’t greet customers no aloha no hello whatsoever. Unbelievable that with this price and rank people so unpleasant no hospitality. This property GM need to get Reprimanded not doing his job. Second, room was full of mold and dust. AC filter was just nothing but dust and mold with some rust on it my respiratory system got compromised and later week found out it was because of the AC filter. Towels has blood stains on and door was broken bathroom has molds.. Third, housekeeping maids was nice and pleasant however every time I order something like towels and ice the male housekeeping people doesn’t even answer when I say thank you Don’t get me wrong some staff were nice but almost 98% of staff was unpleasant to deal with and there’s no hello no aloha unless you greet them first. Restaurant: manta was ridiculous price is high which is whatever but the service and food was not match to the price especially service is like just regular restaurant no high end they do not know how to serve as fancy restaurant.. Just go to Tommy bahama at least their bread is eatable and fantastic.. I paid $20k and this place was joke.. Breakfast: no buffet ridiculous options and quality
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Date of stay: May 2021Trip type: Traveled with family
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Response from Mauna Kea Resort, Agency / Consultant at Mauna Kea Beach Hotel, Autograph Collection
Responded 1 week ago
Aloha, While it was our pleasure to welcome you to the resort, we are sorry to hear about your recent experience with us. Rest assured we have since shared your valued feedback with the hotel management team. We assure you that serving each and every one of our guests with nothing but the highest service standards is what we strive for and I apologize if we fell short during your stay. It is through valued feedback such as yours that we can address all issues to exceed the expectations of our guests. Thank you for your time.
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bachelor8 wrote a review May 3
17374 contributions362 helpful votes
We have a room view facing Volcano and bay. Fantastic. We even don't need snorkeling to see wild turtles in the beach. The whole building was made of black volcano rocks. Full Breakfast was provided to Marriott platinum and above members. Full breakfast has very high standard. However notice now Marriott elites has only free continental breakfast. Golf course and coast along the resort was so fantastic. Some staffs were a little bit indifferent.
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Date of stay: April 2021
Value
Location
Service
1 Helpful vote
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Response from Mauna Kea Resort, Agency / Consultant at Mauna Kea Beach Hotel, Autograph Collection
Responded 1 week ago
First, we'd like to sincerely thank you for taking the time to review your stay, it is the best way for us to provide our team with feedback on the areas we have succeeded in and the areas we can improve. We're delighted to hear that overall you enjoyed your visit!
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DennyMcNally wrote a review May 1
Eugene, Oregon96 contributions72 helpful votes
This is one of the best beaches in the world and we have stayed at the Maura Kea hotel many times over the years. This trip, as well as a week in March, has forced us to find other accommodations on the Big Island. It is sad. The hotel was crowded the first week we were there. Housekeeping was only every other day (every third day in March!) We were told this was due to COVID. I can see reducing staff if there are fewer guests but you should always have proper staff to provide daily housekeeping. The hotel looks to be dirty and in disrepair. Dirty elevators (when working) and a toilet at the beach that was out of service for the entire two weeks we were there are examples of the problems but there were many more. The chair situation at the beach has been pointed out in other reviews but suffice to say if you didn't get up early and put a towel down you didn’t get a chair on the beach. Since the Beach is their biggest asset you would think they would try to make the experience perfect. In addition to the fight for chairs, we found there were cleanliness issues as well. Straws, cups, and old lemon garnish pieces were often seen in the sand. The chairs were left out overnight and were stained with bird droppings and spilled food. The hotel staff was friendly and accommodating for the most part. The manager seemed "put out" when we asked to speak to her. I overheard her speaking to another guest about an issue and her tone was not what it should have been for good customer relations. Even when you cannot satisfy a customer request you can show empathy and find some way to help the customer come away with a positive feeling about your efforts or solution. Many of the hotels in the area were half the price ( we paid $1,100+ per night) and were much cleaner and although the Maura Kea beach is second to none in the world, if you have to fight for a chair it takes the fun away! Hopefully, Marriott will upgrade this property soon. The beach is a jewel.
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Date of stay: April 2021
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2 Helpful votes
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Response from Mauna Kea Resort, Agency / Consultant at Mauna Kea Beach Hotel, Autograph Collection
Responded 2 weeks ago
Aloha and mahalo for visiting us to enjoy the beautiful property. We do apologize for the inconvenience but have brought this to the attention of our hotel management team. Rest assured we will take all actions necessary to ensure all procedures are in place to best accommodate both our hotel guests and visitors alike. Thank you for your time and appreciate you bringing this to our attention as an area for improvement. We hope you visit us again so we may have the opportunity to restore your confidence in the resort!
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rschiller wrote a review Apr 2021
Garden Grove, California237 contributions81 helpful votes
The Mauna Kea Beach Hotel manages to have a cool retro feel with a lot of old Asian art yet feels modern. Not sure how they did that but it was a most enjoyable stay. Our room overlooked the ocean and was very comfortable. The staff from the front desk, to parking to the mini-store employees were all super helpful and friendly. The only downside was the layout of the hotel. Our room was far from the front and was a long walk to get to the front and about a 10-minute walk to the parking lot but at least our room was quiet. Otherwise, it was a great place and I recommend it highly.
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Date of stay: March 2021
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Room Tip: Ocean front is always best!
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1 Helpful vote
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Response from Mauna Kea Resort, Agency / Consultant at Mauna Kea Beach Hotel, Autograph Collection
Responded 2 weeks ago
We are delighted you enjoyed your stay including the accommodations and the service provided by our staff. We hope your travels bring you back to the island again soon. Aloha!
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Previous
PRICE RANGE
$530 - $1,023 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mauna kea beach kamuela, hotel mauna kea beach, mauna kea beach hotel
LOCATION
United StatesHawaiiIsland of HawaiiKohala CoastPuako
NUMBER OF ROOMS
252
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Frequently Asked Questions about Mauna Kea Beach Hotel, Autograph Collection
Which popular attractions are close to Mauna Kea Beach Hotel, Autograph Collection?
Nearby attractions include Kona Kozy's Comedy & Magic Show (5.0 miles), Hapuna Beach State Recreation Area (0.9 miles), and Mauna Kea Beach (0.1 miles).
What are some of the property amenities at Mauna Kea Beach Hotel, Autograph Collection?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Mauna Kea Beach Hotel, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Mauna Kea Beach Hotel, Autograph Collection?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Mauna Kea Beach Hotel, Autograph Collection?
Conveniently located restaurants include Original Big Island Shave Ice Co, Da Fish House, and Under the Bodhi Tree.
Are there opportunities to exercise at Mauna Kea Beach Hotel, Autograph Collection?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Mauna Kea Beach Hotel, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Mauna Kea Beach Hotel, Autograph Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Mauna Kea Beach Hotel, Autograph Collection?
Many travelers enjoy visiting Puukohola National Historic Park (2.3 miles), Pu'ukohola Heiau (1.5 miles), and Puako Petroglyph Archaeological Preserve (4.2 miles).
Does Mauna Kea Beach Hotel, Autograph Collection have any great views?
Yes, guests often enjoy the ocean view available here.
Is Mauna Kea Beach Hotel, Autograph Collection accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.