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Mauna Kea Beach Hotel, Autograph Collection

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62-100 Mauna Kea Beach Drive, Puako, Island of Hawaii, HI 96743-9706
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1525)
Room & Suite (392)
Pool & Beach (281)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mauna Kea Beach Hotel, Autograph Collection
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 6 hotels in Puako
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Mauna Kea Beach Hotel, Autograph Collection is located on Hawaii Island's Kohala Coast at at Kauna’oa Bay. Legendary, timeless hospitality. Exceptional value. No mandatory resort fees at our Mauna Kea Beach hotel.
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Room & Suite (392)392
Full view
Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Valet parking
Paid public parking on-site
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Golf course
Tennis court
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
Dry cleaning
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Room service
Safe
Laptop safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Hotel links
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1,702Reviews63Q+A100Room tips
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Popular mentions
Patrick D wrote a review Apr 10
Aliso Viejo, California8 contributions8 helpful votes
We just returned from a five-day trip to Mauna Kea along with four days next door at Hapuna. This was about our tenth trip to Mauna Kea during the last several years as it's been our favorite place on earth. My wife loves the tennis facilities and my daughter and I love to play on the beach. The overall location and beach are probably one of the top three in Hawaii. The rooms and resort are starting to show their age and neglect. Hallways were dirty, we weren't afforded daily maid service despite the high room prices. Management is using Covid as an excuse to save money on maid services and maintaining the property. Some of the framed quilt artwork had cockroaches stuck in them our entire stay. The Hau Tree and Manta for breakfast both took about an hour a day for the food to come out. The servers were short-staffed and overworked. Guests were going down at 4:30 in the morning to save beach chairs so there weren't any for those of us who tried to play by the rules and show class. Anyway, this resort used to be known for its aloha spirit or service which has fallen by the wayside and is no more.
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Date of stay: April 2021
Rooms
Cleanliness
Service
1 Helpful vote
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Response from Mauna Kea Resort, Agency / Consultant at Mauna Kea Beach Hotel, Autograph Collection
Responded yesterday
Ensuring our guests enjoy their stay is our number one priority and we apologize that we fell short. We are truly saddened to hear about your recent experience as that is not the level of service that we strive to provide to our valued guests. We appreciate you sharing your comments regarding the condition of the resort which will be shared with the hotel management team. We will continue to work closely with the engineering and housekeeping team to ensure the proper upkeep in the guestrooms and throughout the property. We hope you visit us again so we may have the opportunity to restore your confidence in the resort!
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girlblair wrote a review Apr 5
Round Hill, Virginia85 contributions19 helpful votes
+1
My grandparents vacationed here in the 70’s and 80’s and we’ve been lucky to return a couple of times. We had a great stay last week with our three teens. Last time we were upgraded to their biggest suite, but they were pretty full last week so we got a smaller upgrade - but an upgrade is better than nothing! Beachfront with two queens and a rollaway - it worked out fine. Service was awesome - our bellman Jeffrey was great. Marguerite really accommodated us at checkin. Tips: if you want a good beach chair, go between 5-6am - they go quick. If you want one of the 4 Peloton bikes at the gym (they’ve moved some equipment to an open air area) go early! Buy boogie boards at Costco and leave them with another family - cheaper than renting. Book restaurant reservations in advance. It was refreshing to go to a hotel where you weren’t CONSTANTLY reminded of the pandemic with signs, locked bathroom stalls, closed water fountains, and spaced out seating. The Mauna Kea did it right - common sense. Yes, people wear masks indoors in enclosed spaces where necessary, but the beauty of MK is everything is open air (walkways, lobby, stairs, etc). We stayed at another property before this and had to wear masks at the pool.
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Date of stay: April 2021Trip type: Traveled with family
2 Helpful votes
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Response from Mauna Kea Resort, Agency / Consultant at Mauna Kea Beach Hotel, Autograph Collection
Responded 5 days ago
Mahalo for choosing to stay with us at the Mauna Kea Beach Hotel, Autograph Collection! We are thrilled to hear that you were able to enjoy the same experience that you have come to know and love. We are delighted you enjoyed the other portions of your stay including the accommodations and the service provided by our staff. We look forward to welcoming you back for many years to come to create more Mauna Kea Moments!
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jhawkfan31 wrote a review Apr 2
usa22 contributions7 helpful votes
We spent 9 nights and could not have had a better time. It was our first time staying at the Mauna Kea and for the most part everything was excellent. Our room was nice and while they have removed some items because of covid we did have coffee, hair dryer etc. Just no pen or paper. Housekeeping came every 3 days and if you needed ice you had to call housekeeping and they would bring to your room. The beach is fantastic, probably the best we have been to in 7 trips to the different islands. Service was good and the resort became very busy with spring break. Staff was wonderful and would even remember you name; of course that may be a sign of ordering too many drinks! It was a perfect place to enjoy a beautiful sunset each night. We had several really good meals at Manta and Copper Bar. Copper bars pizza and sushi were great and easy to get to go. They played live music at both restaurants which was nice as we have not heard much live music in the last year. Manta also had a good breakfast. The beach restaurant was not our favorite but that may have just been personal preference. You can also use the Westin which is an easy walk or they have a shuttle. We enjoyed the Westin's pool bar/restaurant a couple of times for lunch and had a fantastic dinner at Meridia. If you play golf or tennis this is a perfect place. While outside of the resort there is not much very close you are a reasonable drive away from a lot of amenities. We would definitely stay here again on our next trip to the big Island!
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Date of stay: March 2021
Value
Cleanliness
Service
3 Helpful votes
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Response from Mauna Kea Resort, Agency / Consultant at Mauna Kea Beach Hotel, Autograph Collection
Responded 1 week ago
Thanks for your review! We're glad you enjoyed the restaurants, the views, and the amenities here. We can't wait to welcome you back!
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oregonduckmd wrote a review Mar 2021
Eagan, Minnesota16 contributions13 helpful votes
My wife and I have been coming to the Mauna Kea Beach Hotel for the past 19 years since our honeymoon. Now we come with our children and it is always a magical experience, or has been until this year. With the recent re-opening after the pandemic, it was wonderful to return. I’m sure staff felt the same way. It was bustling and the restaurants packed but it seemed terribly understaffed. Servers looked exhausted. That being said, The food, setting, music and hula were all what we love about this place and enjoy every night. Down on the beach we had our biggest disappointment. People were hoarding chairs as early as 7:45 AM I was told by the staff. They told us if we needed a chair or two that was what we needed to do ourselves. They seem indifferent to the fact that people leave towels and personal items for nearly five or six hours as we witnessed without ever coming and claiming the chairs, leaving other guest to sit in the sand. Terrible selfishness and the beach attendants were very indifferent to it. This was a departure from past years’ experience where the staff assisted you in finding chairs and if they appeared abandoned, would clear them off for you and help you spread fresh towels. That is the spirit of aloha that we have enjoyed year after year but missed this time around. We might avoid the resort for spring break and try another place next year.
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Date of stay: March 2021Trip type: Traveled with family
3 Helpful votes
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Response from Mauna Kea Resort, Agency / Consultant at Mauna Kea Beach Hotel, Autograph Collection
Responded 1 week ago
We are truly saddened to hear about your recent experience as that is not the level of service that we strive to provide to our valued guests. While we appreciate you joining us to enjoy the beautiful Kauna'oa Bay, we would like to sincerely apologize for any inconveniences. Your feedback is integral to our ability to improve and we will share your experience with the team so we can address the service and dining issues you mentioned. Mahalo.
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Tom G wrote a review Mar 2021
San Diego, California192 contributions43 helpful votes
In response to the CDC guidelines, they removed traditional guest room items. Room barren. "Should you wish to have any delivered to your room, please call housekeeping." Extensive list: coffee, tea, tea kettle and cups, creamers, sugar, hair dryer, stationary, laundry bag and a form. Iron and ironing board. Check out the photo of the amenities not included because of CDC. But other resorts were fine and stocked with the full array of amenities. At check in had to open the Hawaii travel app, show QR code that we had been tested and uploaded our results. Got wrist band. Took two hours to get luggage delivered to the room. Tired property. Needs refurbishing. Beachfront rooms stained tile on the shower floor. Tub and shower. Came back from dinner at 8 PM and no housekeeping. Room not cleaned. Called. They said they could send somebody now. The housekeeping cart was two doors from our room when we left for dinner. They will come in the morning at 10, they said when we called again. The beach front wing is great for families with kids. Easy access to an expansive lawn area, then the beach. Excellent service. Breakfast and dinner at Manta, with views of the beach and bay. At night, walk down the stars to see manta rays circle near a light. You can also swim with the mantas at night from boats.
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Date of stay: March 2021
Rooms
Service
Sleep Quality
Room Tip: With kids, the beach front wing; for adults, the tower; ask for beach view if possible, although...
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3 Helpful votes
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Response from Mauna Kea Resort, Agency / Consultant at Mauna Kea Beach Hotel, Autograph Collection
Responded 2 weeks ago
We'd like to sincerely apologize for the shortcomings that occurred during your stay. We are so thankful you entrusted us with your stay in these uncertain times and all protocols are in place for our guest's and staff's safety. Should your travels bring you back to the Island of Hawai'i, we hope to have the pleasure of having you as our guest. Mahalo!
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PRICE RANGE
$530 - $1,023 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mauna kea beach kamuela, hotel mauna kea beach, mauna kea beach hotel
LOCATION
United StatesHawaiiIsland of HawaiiKohala CoastPuako
NUMBER OF ROOMS
252
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Frequently Asked Questions about Mauna Kea Beach Hotel, Autograph Collection
Which popular attractions are close to Mauna Kea Beach Hotel, Autograph Collection?
Nearby attractions include Kona Kozy's Comedy & Magic Show (5.0 miles), Hapuna Beach State Recreation Area (0.9 miles), and Mauna Kea Beach (0.1 miles).
What are some of the property amenities at Mauna Kea Beach Hotel, Autograph Collection?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at Mauna Kea Beach Hotel, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Mauna Kea Beach Hotel, Autograph Collection?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Mauna Kea Beach Hotel, Autograph Collection?
Conveniently located restaurants include Original Big Island Shave Ice Co, Da Fish House, and Under the Bodhi Tree.
Are there opportunities to exercise at Mauna Kea Beach Hotel, Autograph Collection?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Mauna Kea Beach Hotel, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Mauna Kea Beach Hotel, Autograph Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Mauna Kea Beach Hotel, Autograph Collection?
Many travelers enjoy visiting Puukohola National Historic Park (2.3 miles), Pu'ukohola Heiau (1.5 miles), and Puako Petroglyph Archaeological Preserve (4.2 miles).
Does Mauna Kea Beach Hotel, Autograph Collection have any great views?
Yes, guests often enjoy the ocean view available here.
Is Mauna Kea Beach Hotel, Autograph Collection accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.