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The Westin Hapuna Beach Resort

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62-100 Kauna'oa Drive, Puako, Island of Hawaii, HI 96743-9749
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2515)
Room & Suite (585)
Pool & Beach (465)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Hapuna Beach Resort
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 6 hotels in Puako
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Our newly renovated resort along the Kohala Coast at Hapuna Beach on the Big Island of Hawaii has officially deputed as The Westin Hapuna Beach Resort.
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Room & Suite (585)585
Full view
Property amenities
Electric vehicle charging station
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Golf course
Children Activities (Kid / Family Friendly)
Paid public parking on-site
Parking
Wifi
Pool / beach towels
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Kids pool
Taxi service
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Couples massage
Foot massage
Full body massage
Head massage
Massage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
ATM on site
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Refrigerator
Flatscreen TV
On-demand movies
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
Japanese
Hotel links
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4,237Reviews158Q+A100Room tips
Traveler rating
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Popular mentions
Quest517841 wrote a review Jul 2020
1 contribution3 helpful votes
I stayed here 10 days early 2019 before the pandemic. There's a $30 hotel fee, resort fee, parking fee, or whatever. The term may change but it's unnecessary and leaves a bad taste in your mouth. What is inexcusable is that the hotel booking, front desk kept on check in and check out will try to tack on an additional $20 bucks per day for parking, or hotel fee, or some other BS excuse. I had to argue to get out of the additional $20 but they will initially lie to you claim that parking isn't included and you have to pay an addition $20 per day on top of the $30 per day. I had to go back to Expedia and point out that the initial $30 fee included parking. I had to go through this 3 times during my stay: when confirming reservation over the phone, checking in with front desk, and checking out. They actually charged my card for the extra $20 on checkout and I had to go back and go through it again with them for them to process a refund with my credit card. I paid $4-500 a night.
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Date of stay: January 2020
Rooms
Location
Service
3 Helpful votes
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Response from Mauna Kea Resort, Other at The Westin Hapuna Beach Resort
Responded Aug 10, 2020
Aloha and mahalo for your honest feedback. We'd like to sincerely apologize for the shortcomings and miscommunication that occurred during your stay. We will be sharing with our team to address these issues moving forward. Mahalo.
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boymomdfw wrote a review Mar 2020
Dallas, TX1,208 contributions233 helpful votes
This hotel is definitely more updated and newer than the Mauna Kea next door. We enjoyed the pool and the beach so much! We also enjoyed the pool restaurant, Naupaka Beach Grill, which was reasonably priced and tasty. Everyone was friendly and helpful.
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Date of stay: March 2020
Cleanliness
Service
Sleep Quality
2 Helpful votes
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Response from Mauna Kea R, Guest Relations Manager at The Westin Hapuna Beach Resort
Responded Mar 23, 2020
Aloha, we're delighted to see you enjoyed your time dining at Naupaka Beach Grill. Mahalo for recognizing the staff and the wonderful service they provided to ensure that you enjoyed every aspect of your stay! We hope to welcome you back in the future. Mahalo!
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douglasnj wrote a review Mar 2020
Cheshire, Connecticut29 contributions8 helpful votes
+1
We spent 6 days at the Westin Hapuna Beach and was very pleased that we chose to stay at this resort. We had read that construction was an issue and we were worried. But in the end we didn’t hear it very often and we were staying in the south wing very close to it. The staff at the resort were all great. Assistant Manager Jenna had emailed us ahead of our visit and told us about the construction and asked if we had any special request. I just mentioned that we would be celebrating our anniversary and asked where we should dine. She had great recommendations and even had champagne and chocolates delivered to our room after we arrived. This resort has everything you need for a great relaxing vacation. The pool and beach are fantastic and have great views from all locations. The restaurant Meridia is top notch. We absolutely loved dining here and our server Elizabeth was fantastic. A great vacation and wonderful experience. Thank you to the entire staff.
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Date of stay: March 2020
Rooms
Cleanliness
Service
Room Tip: Choose a high floor with ocean views. Sunsets are worth the extra expense.
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2 Helpful votes1 Save
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Response from Mauna Kea R, Guest Relations Manager at The Westin Hapuna Beach Resort
Responded Mar 23, 2020
Aloha and mahalo for sharing your review of your recent trip with us. We're delighted to see that overall you enjoyed your stay and found the hotel and team members have met your expectations. Thank you for mentioning Jenna, Elizabeth, and our staff overall, we will be sure to share your feedback to continue to encourage them to provide excellent service. We hope to welcome you back soon. Mahalo.
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RollinRob wrote a review Mar 2020
San Diego, California36 contributions7 helpful votes
+1
I am a paraplegic and use a wheelchair. This is a review for the wheelchair accessible room at The Westin Hapuna Beach. I had a 2 queen bed room with partial ocean view. The room was large and the balcony was accessible with a lounger you could transfer to fro your chair. The bathroom had a roll in shower with pull down bench and hand held shower head. All the controls were easy to use from the bench. The toilet had grab bars and was at a good height. The only wheelchair accessible complaint would be the trip down to the pool and beach. The hotel sits on slight hill and to access the beach and pool it’s a crazy long ramp that took me about 20 mins to use myself without any help. Overall it’s ptetty wheelchair friendly.
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Date of stay: March 2020Trip type: Traveled with friends
2 Helpful votes
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Response from Mauna Kea R, Guest Relations Manager at The Westin Hapuna Beach Resort
Responded Mar 9, 2020
Aloha and mahalo for taking the time to review your stay! We are very happy to know that we could provide the perfect room and services you needed during your stay with us! Mahalo for your feedback regarding the accessibility to the pool and Hapuna Beach. We will be sharing this with the hotel management as an area for improvement to continue to improve our guest experience. Thank you for your time and for sharing your review!
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Perry C wrote a review Mar 2020
1 contribution1 helpful vote
We spent the last two days of a five week Hawaiian vacation at this beautiful hotel and it was a great way to end our trip. As a Titanium member with Marriott, I used my Suite nights and we had a lovely suite on the 9th floor with spectacular views. Although we were aware of the construction on the property, it never bothered us at all. The hotel is a bit remote, but it offers a shuttle service to the Mauna Kea hotel, so you can experience the restaurants there. The hotel provides lounges and beach umbrellas as part of the resort fee and we spent one entire day relaxing and listening to the waves. The entire staff at this hotel was so welcoming, they really embodied the Aloha Spirit. I really want to recognize Gena, at the front desk, for going the extra mile for us ...she is a gem!
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Date of stay: February 2020
1 Helpful vote
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Response from Mauna Kea R, Guest Relations Manager at The Westin Hapuna Beach Resort
Responded Mar 9, 2020
Mahalo for choosing to stay with us and it was truly our pleasure to share and serve you with the spirit of Aloha. With the mission not only to meet but exceed our guest's expectations, we are thrilled to hear you enjoyed your time here at the resort. We hope to welcome you back again soon. Mahalo!
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PRICE RANGE
$371 - $762 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
prince hotel kamuela, prince hotel hapuna beach, hapuna beach prince hotel, prince hotel island of hawaii, hapuna prince hotel, hapuna beach hotel, island of hawaii prince hotel
FORMERLY KNOWN AS
Hapuna Beach Prince Hotel
LOCATION
United StatesHawaiiIsland of HawaiiKohala CoastPuako
NUMBER OF ROOMS
249
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Frequently Asked Questions about The Westin Hapuna Beach Resort
Which popular attractions are close to The Westin Hapuna Beach Resort?
Nearby attractions include Hapuna Beach State Recreation Area (0.3 miles), Mauna Kea Beach (0.6 miles), and Kauna'oa Bay (0.6 miles).
What are some of the property amenities at The Westin Hapuna Beach Resort?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Hapuna Beach Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Hapuna Beach Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin Hapuna Beach Resort?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to The Westin Hapuna Beach Resort?
Conveniently located restaurants include Manta Restaurant, Hapuna Beach Prince Hotel Beach Bar, and Copper Bar.
Are there opportunities to exercise at The Westin Hapuna Beach Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Westin Hapuna Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Hapuna Beach Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Westin Hapuna Beach Resort?
Many travelers enjoy visiting Puukohola National Historic Park (3.0 miles), Pu'ukohola Heiau (2.0 miles), and Puako Petroglyph Archaeological Preserve (3.7 miles).
Does The Westin Hapuna Beach Resort have any great views?
Yes, guests often enjoy the ocean view available here.