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    Fairmont Orchid, Hawaii

    1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743-9731
    +1 855-438-2794
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    1/4/2018 1/5/2018
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    $539
    $499
    SAVE $40
    $539
    $499
    Traveler (2983)
    Room & Suite (666)
    Pool & Beach (564)
    Overview
    • Excellent65%
    • Very good24%
    • Average7%
    • Poor3%
    • Terrible1%
    Travelers talk about
    “gold floor” (208 reviews)
    “north tower” (134 reviews)
    “luana lounge” (112 reviews)
    Free Internet
    Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Free Shuttle or Taxi Services
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Golf course
    Dry Cleaning
    Tennis Court
    Kids Club
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Fairmont Orchid, Hawaii
    Special Price: 20% off room rate
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    Rooms
    Jan 4Jan 5
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (4,262)
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    1,621 - 1,625 of 3,863 reviews

    Reviewed June 17, 2015

    We are enjoying a wonderful week at the Orchid. They have a phenomenal pool area, a good snorkeling beach in a sheltered cove that is great for kids, beautiful grounds with waterfalls, tropical gardens and abundant ocean views. Lots of resort restaurants with good food...More

    2  Thank Christine T
    Response from TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, HawaiiResponded June 18, 2015

    Aloha! Mahalo for your kind review, we are delighted to hear you are enjoying your stay and taking advantage of the Fun & Sun Activity pass. We have shared your comments with our staff and our concierge team and hope you enjoy the rest of...More

    Reviewed June 17, 2015

    This was the best trip I have ever had. The rooms and service were incredible as well as the staff. The scenery and the Hawaiian people were charming. I highly recommend this place if you want to relax and be pampered.

    Review collected in partnership with Fairmont Hotels & Resorts
    1  Thank kerrylhawkins
    Response from TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, HawaiiResponded June 18, 2015

    Aloha and Mahalo for your review. We are delighted to hear you enjoyed your stay with us and hope to have an opportunity to welcome you back in the future.

    Reviewed June 17, 2015 via mobile

    If you're looking to stay at a property that is recently renovated or provides that overall Hawaiian feel, do not stay here! This resort looks absolutely nothing like the photos on their website. It's old, run down and is in desperate need of a renovation....More

    4  Thank laura s
    Response from TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, HawaiiResponded June 18, 2015

    Aloha Laura, Mahalo for your review. We are disappointed to hear you did not enjoy your stay and your arrival experience. We have shared your feedback with the appropriate departments and will use it to improve upon our service in the future.

    Reviewed June 15, 2015

    Staff met us at the from entrance with beautiful kukui leis. They checked us in quickly and we immediately fell in love with the atmosphere. The furnishings and the waterfalls and fountains invite you to sit and relax. Breezes blow through open atriums. There are...More

    Review collected in partnership with Fairmont Hotels & Resorts
    2  Thank 619dallasg
    Response from TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, HawaiiResponded June 18, 2015

    Aloha, Mahalo for your review! We are delighted to hear you enjoyed your arrival experience and your time with us. We hope you will visit us again very soon! Mahalo.

    Reviewed June 15, 2015 via mobile

    Thank you Fairmont Orchid for a wonderful stay! This is a beautiful and relaxing resort with updated guest rooms and pristine public spaces. Lush gardens and water features in a very private resort. Arrival experience was spot on with welcoming door staff, a speedy and...More

    2  Thank KaraH1
    Response from TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, HawaiiResponded June 18, 2015

    Aloha, Mahalo for your very detailed and very kind review! We have shared your comments with our staff and are happy to hear you enjoyed your interactions with Tess, Kallan and Gerald. We do hope to have an opportunity to welcome you back very soon!

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    About
    Awards & Recognition
    GreenLeadersSilver level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Pool
    • Free Internet
    • Spa
    • Hotel Amenities
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    • Things to do
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    Details
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    • Hotel class
    • Hotel Style
    • #2 Romantic Hotel in Puako
    • #2 Luxury Hotel in Puako
    • #2 Spa Hotel in Puako
    • #2 Green Hotel in Puako
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    • #2 On the Beach Hotel in Puako
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 540
    • Reservation Options
    • TripAdvisor is proud to partner with Hotwire, Expedia, Booking.com, Travelocity, Hotels.com, Fairmont Hotels, Orbitz, getaroom.com, HotelQuickly, Cancelon, HotelsClick and Evoline ltd so you can book your Fairmont Orchid, Hawaii reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Hawaii >
    • Island of Hawaii >
    • Kohala Coast >
    • Puako
    • Also Known As
    • The Fairmont Orchid, Hawaii Hotel Waimea ,
    • Fairmont Hotel Kamuela ,
    • Fairmont Orchid Hawaii ,
    • Fairmont Kamuela ,
    • Kamuela Fairmont
    Add Photo Photos
    Traveler (2983)
    Room & Suite (666)
    Pool & Beach (564)
    Dining (212)
    Hotel & Grounds (1827)
    Bathroom (51)
    Business Center & Event Rooms (3)
    Family and Play Areas (1)
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    Ask a question
    Questions & Answers
    BobbyD6363
    December 1, 2017|
    AnswerShow all 2 answers
    Response from C T | Reviewed this property |
    Ours was 2322, which was the 3rd floor. We booked a partial ocean view and we got just that. And I believe there's an ocean view room and there's also a deluxe ocean view, which is higher up. Enjoy!
    1
    Vote
    BobbyD6363
    October 12, 2017|
    AnswerShow all 6 answers
    Response from Kim C | Reviewed this property |
    You physically have to look round the dividing wall to see your neighbours. We only saw our neighbours at sunset when we were both leaning against the balcony railings. We had an ocean front suite so only had neighbours one... More
    1
    Vote
    fishygal
    September 18, 2017|
    AnswerShow all 5 answers
    Response from A_NIELSEN_987 | Reviewed this property |
    There are chairs with canopy by beach and pool based on our August visit. However esp by beach there are few...unless you go to far side of property which has trees and so lots of natural shade but beach is not so inviting... More
    1
    Vote
    Room Tips
    "Request a higher floor for the best view in a "partial ocean view" room"
    Read review
    "1st floor rooms offer easy access"
    Read review
    "Join the Fairmont President's Club for free to receive free room upgrades, wifi and other perks."
    Read review
    "Our north tower room faced the pool but with very good ocean views. The higher the room #, the closer you are..."
    Read review
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