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Fairmont Orchid, Hawaii

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#2 of 4 Hotels in Puako
Certificate of Excellence
GreenLeadersSilver level
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Fairmont Orchid, Hawaii
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3,557 Reviews from our TripAdvisor Community

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Showing 3,226: English reviews
Chicago, IL
Reviewed July 28, 2014

We were there for 5 nights during a conference and enjoyed the property. The grounds were well kept and had a lot of nice waterfalls/ponds to look at. The property is remote from other ones including the shopping area. The hotel provides a shuttle to the nearby shopping center and hotels. There is one large pool and one hot tub...

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Helpful?
1Thank windycityfamily
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha windycityfamily, thank you for posting your review. We sincerely value your feedback, and your recommendations to TripAdvisor readers on how they can further enhance their experience at The Fairmont Orchid, like purchasing our Sun & Fun activity pass, and joining the Fairmont President's Club! Thank you for being our guest, we look forward to welcoming you back.

North Vancouver
Reviewed July 28, 2014

The Fairmont Orchid resort is a pretty good place for couples and families. Nice areas to walk. Beach is steps away along with the pool which is big enough to do laps. choice of restaurants is limited and must say food is expensive. The hotel,has a shuttle that runs throughout the day to take one to the little village for...

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1Thank Carilyn_1
Vancouver, Canada
Reviewed July 27, 2014

This is a beautiful resort with great rooms and excellent service. The location is 30 minutes north of Kona airport. Dining options are a fine dining restaurant,a sushi place and a casual dining restaurant. However, food and drink prices were unreasonably expensive. There is a market, a Tommy Bahama and a Ruth's Chris steakhouse just a 15 minute walk (or...

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1Thank Karmicforce
Reviewed July 27, 2014

Nice family hotel with large pool and private lagoon. The lagoon had lots of beach rental items like paddle boards, snorkeling gear, etc. The main restaurant like Brown's is expensive, but there are more economical dining options on the property too. My kids thought the pool was kind of dull-could have used a waterfall or water slide. The kids did...

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Helpful?
Thank Kentucky1968
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, thank you for your review. We appreciate your feedback, and hope we will have an opportunity to welcome you back soon!

Los Altos, California
Reviewed July 27, 2014

We just checked into a deluxe ocean view and was more disappointed than we've ever been in the last 15 hotels we have stayed in in Hawaii. We supposedly have "the best view in this category" but all we see is a mountain view, golf course, and a sliver of ocean. My kids joke that this is a "sliver ocean...

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Helpful?
8Thank Kcyloveshawaii
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha kcyloveshawaii, thank you for taking the time to post your review, and for allowing us the opportunity to address your dissatisfaction by providing you and your family with another Deluxe Ocean View room that did meet your expectations. We hope you enjoyed the rest of your stay with us and that we will have the pleasure of welcoming you...

Chiba, Japan
Reviewed July 26, 2014

We had three nights of the ocean view room for 30th marriage anniversary. Although the actual view of the room was partial ocean view, we enjoyed our stay very much, particularly for the beautiful private beach. The food quality and the ambiance of the Hale Kai Restaurant was also excellent. The beautiful sunset and the scene of sea turtles at...

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Thank hir03
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, Congratulations on your 30th anniversary and for choosing to spend this special occasion at The Fairmont Orchid, Hawaii!. We are very pleased that your stay was memorable, and hope that you will come back and stay with us again soon! Mahalo.

Tracy, California
Reviewed July 25, 2014

Nice property. Excellent pillows! We were not allowed an early check-in even though the couple we were with was allowed. Cocktails are over-priced and frankly not very good.Grounds were pretty, beach was nice but small. Food prices were good at the small coffee shop, but all other options were too high. We had to request a room change because they...

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Helpful?
1Thank Dennis H
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha Dennis H, thank you for taking the time to post your review. It is concerning that we failed to meet your expectations; please accept our apology that your experience was not completely satisfactory. Should your travels bring you back to Hawaii Island in the future, we hope you will return so that we may have an opportunity to restore...

Orange County
Reviewed July 24, 2014

We stayed there for three days and wish it were more. This Resort is beautiful. The Staff is beyond excellent. Turtles come onto the Beach every afternoon to Sun and sleep. Food was also excellent with exceptional staff there also. While there were kids, and very well mannered ones at that, this is really a resort of couples IMO. I...

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Helpful?
1Thank Stricks
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha Stricks, thank you so much for your wonderful review. Please come back and stay with us again soon!

UK
Reviewed July 23, 2014 via mobile

We just love it we don't want to leave. Set on the dryer side of the island, with a beautiful little cove for swimming and snorkelling in, turtles sunbathing nearby, manta rays showing off at night- the location is just spot on. About half an hour away from kona airport it is about a mile away from a few shops...

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Helpful?
Thank Viva81
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, thank you so much for your kind review. We are delighted that didn't want to leave, and hope you will return soon. Be sure to sign up at Fairmont.com for the Fairmont President's Club to receive information about special promotions, and we welcome you to inquire with our reservation team anytime about future availability and rates. We look forward...

Edmonton, Canada
Reviewed July 23, 2014

The Fairmont Orchid for us (family with two kids 6 and 9) was perfect. We were never out of things to do. Our room on the 3rd floor was perfect no issues. The resort itsself is beautiful and well kept. Ping Pong at the pool is fun BUT hot. The food was OK but not great, for a good night...

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Helpful?
1Thank Steve4020
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha Steve4020, thank you staying with us! We are very pleased to know that you and your family had a great vacation on Hawaii Island, and excited that you plan to return next year. We look forward to your visit!

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children's program. ... more   less 

Additional Information about Fairmont Orchid, Hawaii

Address: 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Price Range: $282 - $630 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Orchid, Hawaii 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
The Fairmont Orchid, Hawaii Hotel Waimea
Fairmont Hotel Kamuela
Fairmont Orchid Hawaii
Fairmont Kamuela
Kamuela Fairmont
Hotel Style:
#2 Spa Hotel in Puako
#2 Luxury Hotel in Puako
#2 Green Hotel in Puako
#2 Romantic Hotel in Puako
#2 Family Hotel in Puako
#2 On the Beach Hotel in Puako
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Questions & Answers

Here's what travelers have asked, with answers from Fairmont Orchid, Hawaii staff and other travelers.
63 questions
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Rolla, Missouri
over a year ago

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Questions? Get answers from Fairmont Orchid, Hawaii staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Upgrade your room from the garden view. Those don't offer much of any view except trees and walkways.”
 of 5 bubbles preciousgemcrystal, 2 days ago | Read review
“Get the ocean view, it's a better view”
 of 5 bubbles PacificcoastF650gs, 2 days ago | Read review
“Oceanview rooms are stunning”
 of 5 bubbles K8104KDchrisc, 3 days ago | Read review
“Don't go here, there's better”
 of 5 bubbles johnhS6749QC, 5 days ago | Read review
“Unless you plan to sit outside on your balcony to view the ocean-save money by booking a garden room. You'd still have a lovely experience”
 of 5 bubbles sabvalleygirl, 1 week ago | Read review
5 of 5
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