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Fairmont Orchid, Hawaii

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#2 of 4 Hotels in Puako
Certificate of Excellence
GreenLeadersSilver level
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Fairmont Orchid, Hawaii
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3,806 Reviews from our TripAdvisor Community

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Showing 3,461: English reviews
Sydney, Australia
Reviewed January 13, 2015

We stayed here just after Christmas and into the New Year. On arrival we were wowed by the view from reception over the pool and down to the ocean- truly magical. Our room was great-ground floor garden view and only about 100m from the beach which was wonderful. It was nice being able to walk outside directly from the room...

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5Thank carowilk
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha carowilk, thank you for taking the time to share your recent experience at The Fairmont Orchid. We are pleased to read about the highlights of your stay, and appreciate your feedback about where we failed to meet your expectations as this will only help us to make improvements. Thank you so much for choosing to stay with us, we...

kelowna
Reviewed January 13, 2015

We are a family of 5 and we stayed at the Fairmont for one week. We actually extend our stay because we loved it so much. The pool is nice and warm and very spacious. The only maybe inconvenient is there is ONLY one hot tub for the whole resort so it is always very crowded. They need to had...

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2Thank ChantalKelowna
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha ChantalKelowna, we are thrilled that your family had a wonderful stay. Thank you so much for choosing to stay with us, and for your lovely review. Please come back and visit again soon!

Reviewed January 13, 2015

Really nice resort! Great restaurants and beach cabanas (do the ones in the cliffs for more privacy). The service is excellent and the overall resort and rooms are awesome. Our bathroom could have been a little cleaner. The rooms service selections are very good. Overall the island driving and restaurants were boring compared to maui you will want to pretty...

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1Thank Lesley922
Oyster Bay, New York
Reviewed January 12, 2015

This was our second year to Hawaii for Christmas. Last year we went to Maui. This year we split our trip to the Big Island and Maui. We stayed at the Fairmont on both islands, loved them both. The Fairmont Orchid was incredible. Beautiful hotel feel. Great service and gorgeous grounds. The beach area was our favorite. It has a...

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4Thank FrequentTraveler325
Melbourne, Australia
Reviewed January 9, 2015

We stayed at this lovely hotel for 9 days in December. Hotel was perfect, we had a partial ocean view room. The room was well fitted out and had a lovely bathroom. Breakfast at the hotel catered for all tastes. The hotel is situated on a lovely swimming beach that was put to good use, however we never spotted any...

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2Thank jasper20098
Waikoloa, Hawaii, USA
Reviewed January 9, 2015

Live music then canned music to end the night, huge buffet, outdoor fire pits for smores, entertainment all night long a can't miss New Year Eve attraction. Food quality was superb. A beautiful hotel property and staff was terrific. to have an outdoor beach party with 200 others.

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2Thank TROUT706
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha! We are so glad you enjoyed your New Year's Eve celebration at The Fairmont Orchid. It was a grand party on the beach! We look forward to welcoming you back again soon.

New York
Reviewed January 9, 2015

Let's talk about the pros first, It had a beautiful landscape, with stunning vistas. The hotel was clean and the staff was very friendly. Aloha and Sushi, the two resident kittens were the most adorable things and very friendly. It was always nice to see them on the beach. The cove itself was a lovely protected enclosure which allowed for...

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5Thank AngelaPop
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha Angela, thank you so much for taking the time to post your review. We are grateful for your wonderful feedback about the many amenities and services you enjoyed, and appreciative for your comments about where we did not quite meet your expectations. Please accept our apology for the shortcomings you experienced during your stay. Your feedback is very important...

Los Angeles, California
Reviewed January 9, 2015

Outstanding hotel and location! The property is impeccable and food and amenities are fabulous! This hotel is my favorite location in all of Hawaii. It's quiet and beautifully run! The Fairmont Gold floor is an amazing luxury.

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1Thank Nancy C
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha Nancy, thank you so much for your wonderful comments. We look forward to the pleasure of welcoming you back again very soon!

Cincinnati, Ohio
Reviewed January 9, 2015

On an absolute scale, this hotel does deserve five stars, and if it were a Hyatt or Marriott, I would give it 5. But a few chains I hold to a higher standard (Fairmont, Peninsula, St. Regis, Ritz, Four Seasons). This hotel is beautiful in a wonderful setting. The grounds are lovely, although there are not nearly enough beachfront and...

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3Thank CincyWahoo
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, thank you for sharing your experience at The Fairmont Orchid. Your candid feedback is much appreciated and will help us to make improvements and provide an even better experience for future guests. Thank you for choosing to stay with us; we look forward to welcoming you back.

Courtenay, Canada
Reviewed January 9, 2015

Staff can make or break an experience at any property or restaurant and this staff at the Orchid didn't disappoint us at any time. Bellman, concierge, waitstaff and housekeepers all were truly excellent, keeping us in the moment and blissfully happy to stay at this property and be in Hawaii. First class experience on the Gold Floor with a family...

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1Thank Gmow_12
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, thank you so much for your feedback and for recognizing our amazing staff! Please come back and visit us again soon!

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children's program. ... more   less 

Additional Information about Fairmont Orchid, Hawaii

Address: 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743-9731
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Price Range: $316 - $592 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Orchid, Hawaii 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
The Fairmont Orchid, Hawaii Hotel Waimea
Fairmont Hotel Kamuela
Fairmont Orchid Hawaii
Fairmont Kamuela
Kamuela Fairmont
Hotel Style:
#2 Romantic Hotel in Puako
#2 Green Hotel in Puako
#2 Family Hotel in Puako
#2 On the Beach Hotel in Puako
#2 Spa Hotel in Puako
#2 Luxury Hotel in Puako
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Questions & Answers

Here's what travelers have asked, with answers from Fairmont Orchid, Hawaii staff and other travelers.
69 questions
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Rolla, Missouri
over a year ago

See all questions (69)

Questions? Get answers from Fairmont Orchid, Hawaii staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try to get rooms near the beach”
594basilm, 3 days ago | Read review
“Higher floors are quieter”
TLCvacations, 5 days ago | Read review
“Choose the southeast wing for easy access to the beach and pool for families and opposite side for romantic views of the gardens and ocean”
Q4854ATstephenw, 5 days ago | Read review
“Ask for a room near the elevator bank so that you don't have to walk so far to get to lobby.”
gothamcitymom, 6 days ago | Read review
“Partial ocean view rooms are fine - no reason to pay extra for full ocean view.”
twovass, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question