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Fairmont Orchid, Hawaii

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#2 of 4 Hotels in Puako
Certificate of Excellence
GreenLeadersSilver level
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Fairmont Orchid, Hawaii
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3,752 Reviews from our TripAdvisor Community

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Showing 3,409: English reviews
Los Angeles, California
Reviewed January 22, 2015

We booked a family photo session through the Fairmount - Pacific Dream Photography. The photos are AMAZING. We were in Hawaii for our son's birthday and wanted photographs to capture the special moment in our life. The photographer was so easy to work with and captured gorgeous photos that will last a lifetime. Andrea was especially helpful!!! She was so...

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Helpful?
1Thank Miles20612
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha! We are very pleased to hear of your outstanding experience with Pacific Dream Photography. They are a wonderful recent addition to the offerings at The Fairmont Orchid, and we thank you for letting us know of your positive experience. We hope we will have an opportunity to welcome you back as a guest of The Fairmont Orchid during your...

Merced, California
Reviewed January 22, 2015

I went and stayed (again) for a conference. This is a great hotel: beautiful location; excellent food; courteous, professional, helpful and friendly staff... all of them; excellent ammenities from their programs to the exercise room to the rental of kayaks and snorkles. It is a bit away from the main towns, but there are plenty of small shops to satisfy...

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Thank Scotty M
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha Scotty, thank you kindly for your wonderful review and for staying with us again. We are delighted to hear about your positive experience and hope to welcome you back again soon!

San Francisco, CA
Reviewed January 22, 2015

Spent a week there with the family between Christmas and New Years. The hotel grounds are beautiful. The rooms are large, clean, comfortable and nicely appointed. The marble bathrooms are also very nice with great amenities. The beach is on the smaller side but is great for snorkeling. Customer service was very good.

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1Thank Aluor
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha Aluor, thank you so much for your lovely review. We look forward to welcoming you back soon!

pismo beach
Reviewed January 22, 2015

If you can afford it stay at the fairmont orchid on the big island. We had a ground floor room that we requested so we did not have to ride in elevators. Great location room 2138 on north tower. Tile floor was nice. Room was great. Grounds were exceptional. Swam with turtles out in the front bay

Review collected in partnership with Fairmont Hotels & Resorts
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3Thank stevefest
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, thank you for staying with us. We are pleased to know you had nice time and we look forward to welcoming you back!

Lewisville
Reviewed January 21, 2015

Great hotel and stay, everything was wonderful with the exception of broken elevators and late checkout charges. Food was excellent. Location was outstanding. The Concierge staff was wonderful! You can't go wrong with the Orchid!

Review collected in partnership with Fairmont Hotels & Resorts
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Thank harlandw2015
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, thank you for sharing your recent experience at The Fairmont Orchid. We are very pleased to know that you enjoyed your stay. Mahalo for staying with us and please come back again soon.

Reviewed January 21, 2015 via mobile

I've stayed here twice, both times for business related conferences. The amenities are fabulous, the food at the restaurants are great. The hotel us isolated from Kona, but it's a great place to relax in the quiet, soak up the sun and enjoy the sea turtles and humpback whales.

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2Thank SaskTravlr
New York
Reviewed January 20, 2015

We stayed at the Fairmont over the winter holidays with a large group. We ate breakfast and most lunches on site and used Brown's for several family meals. The poolside service was friendly and the food excellent. The breakfast buffet was also wonderful but you had to request (then wait for) non-fat yogurt. They had Chobani in the back but...

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1Thank Welovetheroad
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha Welovetheroad, thank you for sharing your recent experience at The Fairmont Orchid. We are pleased that overall you enjoyed your stay. Your feedback is important to us, and your comments will be shared with the entire team, and used to improve. Thank you for choosing to stay with us; we look forward to welcoming you back again soon.

Hilo
Reviewed January 20, 2015

Excellent service at the hotel. Entire staff are friendly and professional!. Great food at the restuarants. I enjoyed the breakfast buffet at Norios, Luana Lounge is a nice place to watch the sunset. For a quick snack visit the Brown's Deli! I like the desserts! Nice beach. Pleasant walk along the beach - This is the place to get away...

Review collected in partnership with Fairmont Hotels & Resorts
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Thank Lydia S
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha Lydia, thank you for being our guest and taking the time to post your review. We are so pleased that you enjoyed your relaxing experience and we hope to welcome you back soon!

Hilo, Hawaii
Reviewed January 20, 2015

The first thing you'll notice is that the grounds are immaculate. The staff is friendly, and will go out of their way to help you. Check in was quick and easy, and check out was even quicker. Our room was large, and had a partial view of the ocean. What was really nice is that our room was located directly...

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3Thank James V
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha James, thank you for your very kind compliments about your recent stay. We appreciate your wonderful feedback, and look forward to your next visit soon.

Glendale, California, United States
Reviewed January 20, 2015

We have stayed at this hotel 3 times, and have never been disappointed with the service, food, or accomodations. We love the Gold floor, and the attention to detail given is wonderful. Highly recommend this place.

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3Thank John G
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children's program. ... more   less 

Additional Information about Fairmont Orchid, Hawaii

Address: 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743-9731
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Price Range: $327 - $574 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Orchid, Hawaii 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
The Fairmont Orchid, Hawaii Hotel Waimea
Fairmont Hotel Kamuela
Fairmont Orchid Hawaii
Fairmont Kamuela
Kamuela Fairmont
Hotel Style:
#2 Luxury Hotel in Puako
#2 Green Hotel in Puako
#2 Spa Hotel in Puako
#2 Romantic Hotel in Puako
#2 Family Hotel in Puako
#2 On the Beach Hotel in Puako
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Questions & Answers

Here's what travelers have asked, with answers from Fairmont Orchid, Hawaii staff and other travelers.
67 questions
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Rolla, Missouri
over a year ago

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Questions? Get answers from Fairmont Orchid, Hawaii staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher floor preferable.”
 of 5 bubbles pacificunion, 2 days ago | Read review
“All rooms have a partial ocean view and a few are ocean front.”
 of 5 bubbles MommyB1008, 3 days ago | Read review
“Ask for a room with a view of the gardens and/or ocean view.”
 of 5 bubbles SherriL853, 4 days ago | Read review
“North Tower is great.”
 of 5 bubbles Grammakk62, 1 week ago | Read review
“Rooms at the end of the corridors have stairwells that gives you outside access quickly. Room card needed to enter back in that way.”
 of 5 bubbles OregonExplorers4, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question