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Fairmont Orchid, Hawaii

#2 of 4 Hotels in Puako
Certificate of Excellence
GreenLeadersSilver level
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Fairmont Orchid, Hawaii
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3,283 Reviews from our TripAdvisor Community

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Showing 2,983: English reviews
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed today NEW

I really enjoyed my stay at the Fairmont Orchid. It was a true paradise! We rented a beach cabana which we highly recommend and got the sun in the fun passes for unlimited snorkeling, paddleboarding, kayaking. We really enjoyed snorkeling with the sea turtles. I also did early morning paddleboard yoga and the instructor Cassie was wonderful. All the staff... More 

Helpful?
Thank Natan54
Oakland, New Jersey
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
HOTEL’S FAVORITE REVIEW
5 of 5 stars Reviewed June 19, 2016

Not once during our stay at the Fairmont Orchid did we come across a staff member that was not friendly and helpful. The hotel is beautiful and the online pictures just don't do it justice. Service is impeccable More 

Helpful?
3 Thank cyndiboyd
About Hotel's Favorite Review
The Hotel’s Favorite Review is a recent traveler review pinned as a favorite by this property’s owner or manager.
Wallingford, Connecticut
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

My family and I spent 5 days in paradise on the Big Island of Hawaii and stayed at the Fairmont Orchid. Our two sons (7 and 10) loved every minute of our time here. We had a beautiful garden view room. The room was fabulous with tons of space, two double beds, double closets, a huge bathroom with separate tub,... More 

Helpful?
1 Thank bmuttitt
Overland Park, Kansas
Level Contributor
92 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

Room faced west and you could not use the balcony in the afternoon or evening - very hot and bright. Dining rooms were ok but some overpriced. Beach was useful but the pool water was too hot. Couldn't snorkel to well because of cloudiness in the water. I understsnd this is normal.

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Petzold
Folkestone, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

We came here for our honeymoon in January and it was amazing. we had a partial sea view room and to be honest i think the full sea view wasn't necessary. The bay that Fairmont looks after is a turtle sanctuary so expect to see the, relaxing on the sand and pottering about in the water. I would recommend you... More 

Helpful?
Thank Dan H
Brighton
1 review
5 of 5 stars Reviewed 2 days ago NEW

Stayed for 10 wonderful days, hated to leave. Staff very friendly! My gluten free request was known at all restaurants we ate at, Orchid Court made special pancakes for me and brought me GF muffins each time we ate there. Brown's Beach House had GF bread (so rare for a restaurant to do that!) And staff understood my needs so... More 

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank E2784ECtinac
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, We are so happy to hear you enjoyed your stay with us, and are happy to hear you were pleased with our service in food and beverage. We hope to have an opportunity to welcome you back again very soon! Mahalo! More 

Rochester, Minnesota
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at the Fairmont Orchid, Hawaii while he attended at business conference at the resort. We were there almost one week. This was a beautiful place and we thoroughly enjoyed our stay. The grounds were beautiful. There is a private beach, nice pool, walking trails, and very tasty restaurants. All of the staff were incredibly nice... More 

Helpful?
Thank Melissa H
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, Mahalo for taking the time to post your review, we are delighted to hear you enjoyed your stay. Aloha! More 

Temecula, California
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here for 4 nights and definitely could have stayed longer! The resort was very nice and well maintained. My daughter (1 and half) and her older brothers (8 and 11) loved the pool and beach lagoon area. We got the activity pass for one so we could check out one thing at a time ( plenty). The kids... More 

Helpful?
Thank Julie A
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha Julie, We are delighted to hear you and your family enjoyed your stay with us, Mahalo! More 

USA
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

If you are looking for low risk, high payoff vacation experience on the big island, look no farther than The Orchid. We are Fairmont President Club members and have stayed at many Fairmont properties. This is the best. Whether family trip or romantic getaway, you can easily privatize your experience with all the special venues, nooks, gardens, restaurants, beach, and... More 

Helpful?
1 Thank berkeleyalum518
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, Thank you very much for your kind feedback, we are so delighted to hear you enjoyed your stay with us and look forward to welcoming you back very soon. Mahalo! More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Too many people, too many resteraunts, beach, and pool reserved for large groups, business people more important than long time visitors that have been here three times. Too loud for weddings, as well as large group gatherings on lawn for get together. They only say we are sorry that this is happening and all we will do is give you... More 

Helpful?
1 Thank Mmartinjr
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, Please accept our sincere apologies for your experience. We understand you have been in touch with our Director of Front Office and hope you are able to enjoy the remainder of your stay with us. We appreciate your feedback and will certainly use it to improve upon our services in the future. Mahalo. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children's program. ... more   less 

Additional Information about Fairmont Orchid, Hawaii

Address: 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743-9731
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Price Range: $244 - $591 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Orchid, Hawaii 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
The Fairmont Orchid, Hawaii Hotel Waimea
Fairmont Hotel Kamuela
Fairmont Orchid Hawaii
Fairmont Kamuela
Kamuela Fairmont
Hotel Style:
#2 Spa Hotel in Puako
#2 On the Beach Hotel in Puako
#2 Green Hotel in Puako
#2 Romantic Hotel in Puako
#2 Family Hotel in Puako
#2 Luxury Hotel in Puako
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