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Fairmont Orchid, Hawaii

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#2 of 4 Hotels in Puako
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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Fairmont Orchid, Hawaii
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3,810 Reviews from our TripAdvisor Community

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Reviewed 2 days ago NEW

Spent a week at the Orchid with my wife and family. Can't say enough about the friendliness of the staff and overall quality of the room and facility. I have stayed at the Mauna Kea as well and the Orchid is on par with the MK. Loved the fact that they clean your room TWICE a day. Lagoon is GREAT...

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Helpful?
Thank Tom B
Montreal
HOTEL’S FAVORITE REVIEW
Reviewed March 4, 2017 via mobile

Stayed at many Fairmonts and I simply admire their ability to deliver a consistent experience. From rooms to facilities to food and service, it is always a premium experience. The Orchid is no exception. Truly enjoyed the setting with nicely manicured grounds, the large and clean one-bedroom suite (perhaps just find a way to clean stains around faucets in bathrooms...

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3Thank steilkurve
About Hotel's Favorite Review
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, Thank you for taking the time to post your review! We are happy to hear you enjoyed your stay and appreciate your feedback regarding the cleanliness of your accommodations. We look forward to welcoming you back, hopefully soon!

Ramlinsburg, Switzerland
Reviewed 2 days ago NEWvia mobile

We stayed at the fantastic resort for 3 nights. We did not know what to expect but were extremely surprised! Luxurious everywhere you look and fantastic service, which although has its price! The whole hotel is very nicely designed and makes one feel at home. The rooms are very spacious and luxuriously decorated. Service is fantastic and all requests are...

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Thank RemoMike
Scituate, Massachusetts
Reviewed 3 days ago NEWvia mobile

We visited in April for a work rewards trip for our very first trip to the Big Island. The hotel grounds are lush and well manicured, the staff was very attentive upon our arrival and greeted us with the customary lei. Our suite had a great ocean view and was very well appointed. The food at the resort was very...

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Thank pirategeorge1
usa
Reviewed 3 days ago NEW

This hotel is just as luxurious as everyone is noting on the reviews. I don't want to be repetitive. It is a gorgeous property. You feel luxurious from the time the Valet opens your car door to the moment you step away from the property. Highly maintained grounds. Everything is polished to perfection. Our family of 5 stayed in a...

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1Thank hebkram
Scotland
Reviewed 5 days ago NEWvia mobile

We travelled with children aged 7 and 4. This was an ideal hotel for us. Beautiful grounds, great pool, sea lagoon for the children to safely swim. We snorkelled off the beach and saw many turtles and other fish. The walks either side to the Mauna Lani and beyond or the Petraglyph Park are well worth doing. Staff were great....

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Thank Tokyotraveller77
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, Thank you for taking the time to post your review! Mahalo!

Reviewed 5 days ago NEWvia mobile

It was a nice resort built on land of lavas. The landscaping was lush and pleasant. There was a small lagoon where kids can spent days just to do snorkeling and water playing. I received email for flight information and arrival time. But when we arrived at the hotel. First, there seemed that nobody cared to greet us or simply...

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Thank Xiafei C
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, Thank you for taking the time to share your feedback regarding your stay. Please accept our apologies for the miscommunication as it relates to the check-in and check-out time. Should you wish to discuss your stay further, please do not hesitate to contact us directly. Mahalo!

Reviewed 5 days ago NEWvia mobile

Never been to Hawaii before, here at the Fairmont Orchid we spent 5 days, staff are very pleasant and always greet you when passing, I do not know prices because the trip was an incentive, I do know prices for drinks are expensive and not very strong, also things close pretty early, they have a shuttle service we will be...

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Thank john3612
Reviewed 5 days ago NEW

Attended a conference here and it was a great experience overall. The service and events were well organised and hotel management is very good. Some of the rooms are far and there is plenty of walking to get from one side of the hotel to the other. That said, the venue is beautiful and lots of gardens to explore. I...

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Thank Basil M
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha Basil, Thank you for taking the time to post your review, we appreciate it! Mahalo.

Hermosa Beach, California
Reviewed 1 week ago

We booked our flight & hotel through American Airlines' Vacations program. Our flight was delayed several hours & we arrived with our teen daughter at the Fairmont Orchid around 11 p.m. (2 a.m. Los Angeles time from where we were traveling). We had paid for a partial ocean view room with 2 queen beds but were given a garden view...

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1Thank TLCvacations
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, Your review is quite disturbing and we would like to address your concerns further. Please contact us directly at orchid at fairmont dot com as soon as you are able. Thank you.

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children's program. ... more   less 

Additional Information about Fairmont Orchid, Hawaii

Address: 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743-9731
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Price Range: $315 - $593 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Orchid, Hawaii 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
The Fairmont Orchid, Hawaii Hotel Waimea
Fairmont Hotel Kamuela
Fairmont Orchid Hawaii
Fairmont Kamuela
Kamuela Fairmont
Hotel Style:
#2 Green Hotel in Puako
#2 Romantic Hotel in Puako
#2 On the Beach Hotel in Puako
#2 Luxury Hotel in Puako
#2 Spa Hotel in Puako
#2 Family Hotel in Puako
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Questions & Answers

Here's what travelers have asked, with answers from Fairmont Orchid, Hawaii staff and other travelers.
71 questions
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Rolla, Missouri
over a year ago

See all questions (71)

Questions? Get answers from Fairmont Orchid, Hawaii staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try to get rooms near the beach”
594basilm, 5 days ago | Read review
“Higher floors are quieter”
TLCvacations, 1 week ago | Read review
“Choose the southeast wing for easy access to the beach and pool for families and opposite side for romantic views of the gardens and ocean”
Q4854ATstephenw, 1 week ago | Read review
“Ask for a room near the elevator bank so that you don't have to walk so far to get to lobby.”
gothamcitymom, 1 week ago | Read review
“Partial ocean view rooms are fine - no reason to pay extra for full ocean view.”
twovass, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question