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Fairmont Orchid, Hawaii

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#2 of 4 Hotels in Puako
Certificate of Excellence
GreenLeadersSilver level
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Fairmont Orchid, Hawaii
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3,387 Reviews from our TripAdvisor Community

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Showing 3,068: English reviews
Ocean Springs, Mississippi
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is an excellent property in the Kona area of the Big Island in Hawaii. The facility and grounds are beautiful and the service staff is great. The pools had just been renovated, so they were in fabulous condition. The beach on the property is on a protected cove, so it has calm water and is therefore kid-friendly. I was... More 

Helpful?
Thank Ray M
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
HOTEL’S FAVORITE REVIEW
4 of 5 stars Reviewed July 22, 2016 via mobile

The people who work here are what make this resort fantastic. From the team up front at valet and bell services right to housekeeping, f&b teams and landscapers, the folks working at The Fairmont Orchid are warm, welcoming and professional. It's exciting to hear that the pool is getting a desperately needed refresh next month. That is slated to be... More 

Helpful?
6 Thank eventplanner656
About Hotel's Favorite Review
The Hotel’s Favorite Review is a recent traveler review pinned as a favorite by this property’s owner or manager.
Portland, Oregon
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

The Orchid was everything we had read. Clean, manicured, relaxing, and beautiful. We swam with turtles in the on property lagoon and the one regular pool never felt crowded. Good running path and ocean view. Renting water equipment was easy and affordable. Staff was attentive.

Helpful?
Thank sandybumm
Palo Alto, California
Level Contributor
11 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Lots of waterfront swimming, sporting, dining, and drinking options. We spent very little time in our room in favor of all the outdoor activities available at and near the Fairmont Orchid Hotel. Just enough roads around the Fairmont Orchid to get in a solid 2.5 mile loop x 2 loops for a 5 mile run each morning.

Helpful?
Thank Lindsey H
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha Lindsey, Thank you so much for your kind review! We are delighted to hear you enjoyed your stay with us and hope to be able to welcome you back very soon. Aloha! More 

Orlando
Level Contributor
272 reviews
146 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed with my wife and had a wonderful time. Service was good and common areas and grounds are nice. Loved the lobby bar. Word of caution: I booked a "partial ocean view" room. To see the ocean I had to go out in the porch and seriously crane my neck to see any ocean. My view was pleasant, but to... More 

Helpful?
Thank Floridagator
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, Mahalo for taking the time to post your review, we are happy to hear you enjoyed dining in Luana Lounge and appreciate your candid feedback regarding our room categories. We hope to have an opportunity to welcome you back in the future. Mahalo! More 

Austin, Texas
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We are staying at the Fairmont Orchid in Hawaii. This is an absolutely beautiful resort with every amenity you can think to want from spa to jewelry store. The grounds are lush and perfectly maintained, the staff is pleasant and accommodating and the food from room service to the restaurants is delicious. We have enjoyed the pool with the stunning... More 

Helpful?
Thank CatherineL270
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha Catherine, Thank you so very much for taking the time to post your review, and we are so delighted to hear you enjoyed your time with us during your conference. We will be sure to pass along your kind comments to our staff and hope to be able to welcome you back again very soon. Mahalo! More 

Austin, Texas
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

We stayed on the concierge floor in an upgraded room and it was very comfortable. The lanai had an excellent view of the ocean and the hotel grounds are beautiful.The sunsets are spectacular. Good snorkeling but further south on the island is better. The amenities are what you would expect from a very good Fairmont. This is a large hotel... More 

Helpful?
Thank dewey91
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, While we are pleased to hear you enjoyed your stay on our Fairmont Gold Floor, we are disappointed to read your comments regarding the lack of local character. We hope to have an opportunity to welcome you back for a more positive experience in the future. Mahalo for your candid feedback. Aloha. More 

Covington, Ohio
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

We came here for a trip earned through my business and I was so impressed!! The views are incredible!! The resort has so many open air rooms and seating so you can enjoy the big island in all its beauty!! The room was fantastic and was great for my husband and I and our 3 kids!! The staff were very... More 

Helpful?
1 Thank MandM620
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, Congratulations on earning a trip to Hawaii! We are so delighted to hear you enjoyed your stay and hope to be able to welcome you back again very soon. Mahalo! More 

Honolulu, Hawaii
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

We had wanted to get over to Hawaii island to see the volcano for some time now, but the accommodations on the west side are somewhat limited. We finally made the choice to stay on the east side and make the drive and we're so glad we did. The Fairmont Orchid has a reputation as one of the best resorts... More 

Helpful?
Thank Lwilhelm
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, We are so happy to hear you enjoyed your stay with us! Hurry back soon! More 

Westlake Village, California
1 review
5 of 5 stars Reviewed 1 week ago NEW

Beautiful setting. Surrounding area with it's ancient Hawaiian fishponds, petroglyphs, and gorgeous coastline and tide pools make for a fun playground. Tastefully and beautifully appointed hotel. Reservationist Misty was especially helpful in finding us a room when the hotel was otherwise sold out. She went above and beyond.

Helpful?
Thank Kessler5
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, Thank you for taking the time to post your review, we are so happy to hear you enjoyed your stay and will ensure Misty sees your kind comments. We hope to have an opportunity to welcome you back again very soon. Mahalo! More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children's program. ... more   less 

Additional Information about Fairmont Orchid, Hawaii

Address: 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743-9731
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Price Range: $293 - $539 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Orchid, Hawaii 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
The Fairmont Orchid, Hawaii Hotel Waimea
Fairmont Hotel Kamuela
Fairmont Orchid Hawaii
Fairmont Kamuela
Kamuela Fairmont
Hotel Style:
#2 Romantic Hotel in Puako
#2 Spa Hotel in Puako
#2 Luxury Hotel in Puako
#2 On the Beach Hotel in Puako
#2 Green Hotel in Puako
#2 Family Hotel in Puako
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