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Fairmont Orchid, Hawaii

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#2 of 4 Hotels in Puako
Certificate of Excellence
GreenLeadersSilver level
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Fairmont Orchid, Hawaii
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3,343 Reviews from our TripAdvisor Community

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Showing 3,031: English reviews
Middletown, CT
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

This Hotel was beautiful and stunning. The grounds and rooms are top notch and well appointed. Nice sandy beach and cove for snorkeling and swimming. The snorkeling was actually much better at the hotel cove than it was when we went on a sail and snorkel tour. We had massages in a tent on the beach that were spectacular. Listening... More 

Helpful?
1 Thank RBROCK007
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
HOTEL’S FAVORITE REVIEW
4 of 5 stars Reviewed 4 weeks ago via mobile

The people who work here are what make this resort fantastic. From the team up front at valet and bell services right to housekeeping, f&b teams and landscapers, the folks working at The Fairmont Orchid are warm, welcoming and professional. It's exciting to hear that the pool is getting a desperately needed refresh next month. That is slated to be... More 

Helpful?
3 Thank eventplanner656
About Hotel's Favorite Review
The Hotel’s Favorite Review is a recent traveler review pinned as a favorite by this property’s owner or manager.
Frankfurt, Germany
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We lived here for 4 days in October 2014. Beautiful landscapes, just by the ocean. the location is towards the sunset part of the bay making it ideal for sittting by the sunset pool in the evening. it is a beautiful clean swimming pool next to the beach and the service staff are nice and cordial. The hotel pricing is... More 

Helpful?
1 Thank aiyesha_rahul
Miami Beach
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I've stayed at most big resorts on all the islands. The Orchid was not too big, not too small, had great service, room and loved going on walks to the right of the resort where I always saw turtles! The barefoot sand restaurant by the beach was a favorite.

Helpful?
1 Thank Charles H
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha Charles, Thank you for taking the time to post your review, we are so happy to hear you enjoyed your stay! More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

If you are planning on staying on the North Kona Coast Region then The Fairmont Orchid is the place to stay. This is a Beautiful hotel with well appointed rooms, a nice spa, along with a quiet lagoon which supplies a magnificent sunset around 7PM... Also, if you're lucky you just might find a clutch of green sea turtles lounging... More 

Helpful?
1 Thank Michael B
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha Michael, Thank you so much! We are delighted to hear you enjoyed your stay, Mahalo! More 

Fox Lake, Illinois
Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My third and hopefully not my last trip to this Fairmont. The staff always friendly and helpful. The Spa as relaxing. None rooms, clean,fresh & updated. Hale Kai still offers the BEST freshly made ginger ale!

Helpful?
2 Thank grandem76
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, We hope this isn't your last trip to Fairmont Orchid either! Mahalo for taking the time to post your review, we look forward to welcoming you back again very soon! More 

Houston, Texas
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We just returned from a week at the Fairmont. The grounds are spacious and beautiful - I especially enjoyed the waterfalls throughout the property. The room was a little small and certainly dated. The bathroom has a tiny bathtub/shower combo instead of the large bathtub standard at most high-end resorts these days. There is also a separate small shower stall... More 

Helpful?
3 Thank CH15498
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, Please accept our apologies for the miscommunication you experienced with regards to the renovation the resort is currently undergoing. We have passed along your feedback in the hopes to ensure this does not occur again. We hope to have an opportunity to welcome you back again in the future for a more pleasant stay. Mahalo! More 

Hobart, Australia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This resort is beautifully located and set out. We spent a relaxing 5 days of our honeymoon here, and although there was a conference of 800 also at the resort, we still had space and dinner tables when ever we wanted. The rooms are well set out and a great selection of drinks and meals available. This is not a... More 

Helpful?
1 Thank PhilTanya
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, We are delighted to hear you chose to spend part of your honeymoon with us and are pleased to hear you enjoyed your stay. We hope to have an opportunity to welcome you back again very soon. Mahalo! More 

Hilo, Hawaii
Level Contributor
171 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were here during the pool renovation and thus got a very good price. Great value but the regular prices are much higher. Rooms are well furnished and comfortable. The marble tiled bathroom is large and has double slinks, private WC, both a stall shower (small) and a tub/shower comb. You have individual control of the A/C and can easily... More 

Helpful?
1 Thank HLW648
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, Mahalo for taking the time to post your review, and we appreciate your patience as we are undergoing renovation. We hope to be able to welcome you back again very soon. Mahalo! More 

San Diego, California
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Fairmont Orchid is well run from the moment you do a pre-check in online to expediting your keys, to unparalleled access to an array of activities. This hotel is top notch with excellent professional staff, beautiful rooms, and delicious dining. The yoga classes are very well run. They offer three different styles of yoga classes every morning, 7 days... More 

Helpful?
2 Thank sandiegosunshinemom
TheFairmontOrchid, Guest Relations Manager at Fairmont Orchid, Hawaii, responded to this review

Aloha, We are so happy to hear you enjoyed your stay with us as well as the wide variety of yoga classes. Thank you for your kind comments about Gerald, we will ensure he sees them. Mahalo! More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children's program. ... more   less 

Additional Information about Fairmont Orchid, Hawaii

Address: 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743-9731
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Price Range: $242 - $570 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Orchid, Hawaii 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
The Fairmont Orchid, Hawaii Hotel Waimea
Fairmont Hotel Kamuela
Fairmont Orchid Hawaii
Fairmont Kamuela
Kamuela Fairmont
Hotel Style:
#2 Luxury Hotel in Puako
#2 Spa Hotel in Puako
#2 Green Hotel in Puako
#2 Family Hotel in Puako
#2 Romantic Hotel in Puako
#2 On the Beach Hotel in Puako
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