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Fairmont Orchid, Hawaii

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#2 of 4 Hotels in Puako
Certificate of Excellence
GreenLeadersSilver level
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Fairmont Orchid, Hawaii
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3,542 Reviews from our TripAdvisor Community

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Showing 3,212: English reviews
Boston
Level Contributor
3 reviews
Reviewed yesterday NEW

We stayed here for the first half of our honeymoon and couldn't be more pleased with our experience here. The staff were wonderful- everyone was incredibly friendly and helpful. The grounds are absolutely gorgeous- pictures really do not do it justice at all. It's a large property but not huge- so everything feels really intimate. Snorkeling on the beach/lagoon was... More 

Helpful?
Thank BostonChickie
Calgary, Canada
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
HOTEL’S FAVORITE REVIEW
Reviewed 2 weeks ago

Our stay at the Orchid started with contacting the Concierge before we headed to Hawaii to arrange a dining experience. They went over and above and secured our beach front table at Browns, probably the best concierge experience I’ve had. The location of this five star hotel is approximately half an hour from the Kona airport. To get there you... More 

Helpful?
3 Thank bandmdunkley
About Hotel's Favorite Review
Level Contributor
12 reviews
3 hotel reviews
Reviewed yesterday NEW

Very good experience, staff very friendly, rooms are nice and clean. Could us a little updating but still very nice. Browns restaurant excellent. Location is ideal with beach access and plenty of water toys.

Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Tina T
Calgary
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 days ago NEW

What can be said about the Fairmont Orchid that hasn't already been said? Its a beautiful piece of property on the ocean, the pictures are very accurate. The grounds are meticulously maintained. As are the pools, rooms, and guest areas. Everything is super clean. Did not see a single bug while we were here. Housekeeping was virtually invisible. We stayed... More 

Helpful?
Thank sabvalleygirl
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 days ago NEW via mobile

The Fairmont is a beautiful hotel, with lots of hard working employees to make sure the stay of pleasant for all guests. Everyone we have come in contact with has been extremely pleasant and helpful. The grounds are beautiful and the ocean is right off the property. Snorkeling is included in the resort fee so my husband and I have... More 

Helpful?
1 Thank Rubytuesday21
Milwaukee, Wisconsin
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW via mobile

My wife and I have had the opportunity (and need, living in the cold upper Midwest) to travel extensively in warm weather vacation destinations like Florida, the Caribbean, and for the last few years, Hawaii. For background, she would rather stay home and travel less often if it means staying in nicer properties, vs. more frequent travel that includes mediocre... More 

Helpful?
1 Thank MichaelCer
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 days ago NEW

As this was my second time on the Big Island of Hawaii, I wanted a no-frills hotel that had lower rates. Fortunately, the wedding I was attending was at the Fairmont Orchid, and I chose the Fairmont over other options, and I am glad I did. Immediately after landing, my partner and I explored the other side of the island... More 

Helpful?
Thank Mark Anthony O
Houston, Texas
Level Contributor
5 reviews
Reviewed 3 days ago NEW via mobile

It was my daughter's first visit to the Big Island, my husband and I decided to go to Fairmont since we were so impressed by it when it was still a Ritz Carlton about 20 years ago. I think for an old resort, it has been well maintained except for our uninvited guest in the room (a roach for 3... More 

Helpful?
Thank Curi0us12
San Francisco, California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 days ago NEW

We just came back yesterday from a 7-day stay at the Fairmont Orchid and we loved every single day we were there. Our partial ocean view room was very comfortable, super clean, and spacious for two people. We could only see the water if we came out to our lanai but we didn't mind that at all since our view... More 

Helpful?
2 Thank bebebel
Del Mar, California
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 days ago NEW

The Fairmont is a lovely resort with everything you need. The staff is very responsive and a phone call will bring an employee immediately to resolve any issue. The room was large and very comfortable and the amenities were nice. The beach area is great and the pool is wonderful. We enjoyed our time.

Helpful?
Thank Barbara M
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Fairmont Orchid, Hawaii is a Kohala Coast Hawaii oceanfront luxury hotel and resort with white sand lagoon, Hawaiian Spa Without Walls, golf, tennis, five restaurants, extensive meeting and event facilities, and a year-round children's program. ... more   less 

Additional Information about Fairmont Orchid, Hawaii

Address: 1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743
Location: United States > Hawaii > Island of Hawaii > Kohala Coast > Puako
Price Range: $280 - $589 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Orchid, Hawaii 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
The Fairmont Orchid, Hawaii Hotel Waimea
Fairmont Hotel Kamuela
Fairmont Orchid Hawaii
Fairmont Kamuela
Kamuela Fairmont
Hotel Style:
#2 Romantic Hotel in Puako
#2 Spa Hotel in Puako
#2 On the Beach Hotel in Puako
#2 Family Hotel in Puako
#2 Luxury Hotel in Puako
#2 Green Hotel in Puako
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Questions & Answers

Here's what travelers have asked, with answers from Fairmont Orchid, Hawaii staff and other travelers.
63 questions
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Rolla, Missouri
over a year ago

See all questions (63)

Questions? Get answers from Fairmont Orchid, Hawaii staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Unless you plan to sit outside on your balcony to view the ocean-save money by booking a garden room. You'd still have a lovely experience”
 of 5 bubbles sabvalleygirl, 2 days ago | Read review
“Partial ocean view has views of the ocean AND the beautiful grounds”
  • Queen and twin beds
  • Bird on my balcony
  • Partial ocean view
 of 5 bubbles markanthonyo2014, 3 days ago | Read review
“Garden views aren't so bad, they have man-made waterfalls and koi ponds that look pretty and sounds relaxing.”
  • 180 degree view, still not so bad! Very quiet and you can see stars clearly at night.
  • Very partial ocean view room.
 of 5 bubbles bebebel, 4 days ago | Read review
“Ask for the north tower - it seems to be quieter.”
 of 5 bubbles kcharlotte, 6 days ago | Read review
“Go for the Concierge floor.”
 of 5 bubbles 77027, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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