1 North Kaniku Drive, Puako, Island of Hawaii, HI 96743-9731
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Full view
View all photos (4,540)4,540
Pool & Beach (873)
Room & Suite (872)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 01/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairmont Orchid
Updated 01/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 7 in Puako
Location
4.6
Cleanliness
4.6
Service
4.5
Value
4.0
GreenLeaders Silver level
Inspired by culture, well-being and genuine aloha, Fairmont Orchid is a luxury Hawaii Island resort and spa beautifully located on the majestic Kohala Coast. Resort amenities feature our award-winning Spa Without Walls, a 10,000 square foot oceanfront pool, Hui Holokai Beach Club offering ocean and cultural activities, six restaurants, year-round children's program, golf, fitness center and tennis pavilion.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Wifi
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Poolside bar
Golf course
Tennis court
Entertainment staff
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
On-demand movies
Room service
Safe
Iron
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Great View
Languages Spoken
English, Japanese
Location
Full view
52Somewhat walkable
Grade: 52 out of 100
17Restaurantswithin 0.75 miles
9Attractionswithin 0.75 miles
Contact
1 North Kaniku Drive, Puako, Island of Hawaii, HI 96743-9731
Getting there
Rental CarsSee all Puako rental cars
Nearby restaurants
CanoeHouse
1,027 reviews11 minAmerican
Brown's Beach House
1,235 reviews2 minSeafood
Tommy Bahama Restaurant & Bar
1,160 reviews14 minAmerican
Hale Kai
344 reviews2 minAmerican
See all nearby restaurantsNearby attractions
Kona Kozy's Comedy & Magic Show
1,084 reviews14 minTheatre & Performances
The Shops At Mauna Lani
241 reviews15 minShopping Malls
Te 'E'a O Te Turama Hula Halau
111 reviews15 minTheatre & Performances
Puako Petroglyph Archaeological Preserve
152 reviews6 minHistoric Sites
See all nearby attractions5527Reviews186Q+A100Room tips
Reviews
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The property more than delivered-- lovely grounds, super friendly staff, including housekeeping. Room was great. We're local and just asked for garden view which was a REAL garden view and even ocean partial. Customer service can be spotty on island, so this exceeded my expectations. We had dinner at Binchatan and was OK. Hostesses we're gracious and server was pretty good. We had the seafood special and it was pretty steep for not a whole lot, and a bit bland- but again we're local and very used to the seafood here and are aware the hotel caters to.non locals. We were just a bit underwhelmed. Cool presentation though. The oceanfront restaurant Hale Kai was our choice for the second night. We had high hopes for a relaxing meal on our last night -- we were celebrating anniversary -- and after waiting a while at the great fire pit seating (it was first come first served and we were fine waiting pur turn), we were called and given a choice between a small table backed up to a large family and a quiet section. We chose the latter. We sat... For 15 minutes, no service at all. I mean, like no place settings, just menus the hostess gave us. It was clear no one was waiting our table. We went to the hostess station and the front end manager offered to get the waiter... But couldn't find them. Then the manager offered to get HER manager, but we declined because we didn't want escalation -- we wanted a simple dinner. We went back to the room, fairly despondent because it was our last hotel experience. We ordered room service. Pizza was good, especially Margherita. Also, it was our anniversary and we'd been told there'd be champagne delivered but it didn't show up so I just asked for it with room service. I think what happened was, we were offered a better room than the first one assigned and the delivery didn't get transferred. We appreciated the friendliness of most of the hotel staff. Front desk was first rate and we enjoyed the check in text messages from time to time. Housekeeping was EXCELLENT. One more food and drink related experience was the night we ate at Binchaton, we went to the bar for a drink.first. The bar itself was kinda monopolized by a couple of heavily made up, bathing suit clad young women who'd arranged their bags on the empty stools. Maybe saving space-- but they really appeared to be locals at happy hour more than guests. It made the bar seem a little TOO casual and a mite depressing. We didn't end our trip.pn a good note with the restaurant experience with no service (honestly,that shouldn't happen in ANY restaurant, let alone one where guests were paying top dollar for their experiences). It's bad and perhaps unfair that disappointing experiences overshadow all the good elements. We've left a bit dejected, though.…
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from Fairmont Orchid, Other at Fairmont Orchid
Responded 4 days ago
Mahalo for taking the time to share your feedback. We are happy to have welcomed you as our guest and hearing that you enjoyed the grounds; however, regret to see your dining experience with us was not exceptional. We would like to extend our sincerest apologies. Would love to have the opportunity to speak to you further regarding your stay if you would consider it. You can email me at barbara.nakamura@fairmont.com With warm aloha, Barbie Nakamura Director of Quality
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All of the staff have been friendly, helpful and accommodating. The property is beautiful and the snorkeling right off the beach was incredible. We saw sea turtles and tons of fish. Brown's beach house was amazing, and we enjoyed going to Brown's deli in the morning for coffee and breakfast We arranged family photos with Romulo Avendano of Pacific Dream photography. He is very talented and took great photos of our large group. Would definitely recommend him
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Date of stay: June 2022
Rooms
Location
Service
Helpful
Response from Fairmont Orchid, Other at Fairmont Orchid
Responded 4 days ago
Happy to hear you enjoyed your stay with us and were able to see the abundant ocean life we have surrounding us! Mahalo for recognizing Romulo, I will be sure that he hears your review. I hope your travels bring you back to us soon! With warm aloha, Barbie Nakamura Director of Quality
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The pictures do not do this place justice. It is absolutely a Hawaiian dream. Pool is very close to the ocean so fabulous views. Fire pits on the lawn along the ocean were perfect for our group. Snorkeling right in the lagoon was some of the best we had on our whole trip. You won't believe the fish you can see just a few steps from your hotel room. We stayed in 3 hotels on our trip to Hawaii and this was my favorite.
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Date of stay: June 2022
Location
Cleanliness
Service
1 Helpful vote
Helpful
Response from Fairmont Orchid, Other at Fairmont Orchid
Responded 5 days ago
It's wonderful to know you had an amazing stay with us! Mahalo for taking the time to share your experience, it's truly appreciated. We hope your travels bring you back to us soon! With warm aloha, Barbie Nakamura Director of Quality
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+1
The Fairmont Orchid is located on some of the most beautiful land in Hawaii. One can tell that the property has been there a long time; the plantings are lush and mature and the bird life is wonderful. The buildings and rooms are quite lovely, if a tiny bit in need of freshening. Therre are newer, fancier properties not far from the Orchid, but this property feels very authentic Hawaii. If you're looking for a lovely experience, this may be the place for you. Expensive, good food options, beautiful lagoon... We very much enjoyed our stay.
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Date of stay: September 2021
Helpful
Response from Fairmont Orchid, Other at Fairmont Orchid
Responded 5 days ago
I'm happy to hear you had a lovely experience with us. Mahalo for taking the time to leave a review and recognizing the beauty of the property. The bird and plant life are both very beautiful! With warm aloha, Barbie Nakamura Director of Quality
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Four day business seminar and meeting last week was excellent in every way. Beautiful grounds, excellent food and professional and very helpful staff. Hawaii hospitality at Fairmont Orchid top of the line.
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
Mahalo for the fabulous rating! I was happy to see that your business seminar was excellent in every way! Thank-you for taking the time to share with everyone your experience! Beautiful ground, excellent food and helpful staff! Hope your travels bring you back to us again! With warm aloha, Barbie Nakamura Director of Quality
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We had a fabulous stay over the weekend of June 4th. Not only was the weather fabulous, but all of the staff we encountered went above and beyond and were extremely friendly (I’d like to specifically mention front desk personnel James) Our room and facilities were clean. We have stayed many times through the years, and this was our favorite. Thank you Fairmont Orchid! We’ll be back soon!
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
How outstanding to know you had a fabulous time with us! I am excited to share your review with our team. Mahalo for taking the time to recognize James! I know he will be so encouraged to know how he impacted your stay! Mahalo for continuing to choose us and look forward to having you back! With warm aloha, Barbie Nakamura Director of Quality
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Our family of four (children ages 15 and 10) spent four nights at the Fairmont Orchid and loved every minute of it. Our room was amazing, the food at the restaurants was terrific, the beach is great for snorkeling, and the pool was heated to the perfect temperature. The service throughout the resort was great - from luggage service to check-in to pool service to housekeeping to dining service; you really do get what you pay for. A special thank you to Kane in Reservations, who handled our questions and concerns with the type of professionalism that one hopes to receive. Also, a thank you to Keala in the Concierge office, who did a great job planning a couple of our excursions.
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Date of stay: June 2022
Helpful
Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
It is wonderful to know you loved every minute of your time with us! Mahalo for recognizing Kane as well as Keala! I will be sure to share your review with them as well as their leaders! I know they will be thrilled to know how they impacted your stay! With warm aloha, Barbie Nakamura Director of Quality
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My husband and I stayed here for the Ironman 70.3 Race and the location was amazing for that. The bay out front of the hotel was my favorite part. You can check out free snorkel gear from the beach shack for an hour and we saw three sea turtles and a ton of beautiful fish basically right when we got in the water. We ate dinner at Brown's Beach House, which again is such a great location/views. The food was just ok to be honest. Unfortunately we were unable to eat at Binchotan due to staffing issues (Covid). We made use of the free guest shuttle though and had dinner at Canoe House at the hotel next door. I highly recommend it. Gorgeous location and amazing food (pricey though). We also made use of the Fairmont Spa. I had a deep tissue massage in a hut outside next to a water fall feature and it was a really cool experience. Lastly, I'll say that we've stayed at a few other Fairmonts and the Orchid could use some updating by comparison. It has nice features and amenities but the rooms are dated. I still recommend it though.…
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Helpful
Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
Jessica, I hope you had an amazing race! It is such a fantastic event! Mahalo for taking the time to share your experience! Our snorkeling is so incredible it's hard not to see so many wonderful ocean creatures! It is something that is so special every time you get in the water! I will share your feedback with our team. I know they will find it valuable! I hope you continue your journey with IRONMAN and return next year! We look forward to welcoming you back! With warm aloha, Barbie Nakamura Director of Quality
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Extremely accommodating staff on the Gold Level. From David (valet) to Elizabeth (concierge manager) to Samantha (concierge), could not ask for better service. Always available and very helpful. They truly made the trip most enjoyable. The resort itself was much more than we expected. I cannot think of anything that was lacking. Great job.
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 2 weeks ago
Mahalo for taking the time to recognize so many of our Fairmont Gold team. They will be so encouraged to see your review! We appreciate you sharing your experience for others to see! Hoping your travels bring you back to Hawaii and you choose us again! With warm aloha, Barbie Nakamura Director of Quality
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All the staff was so friendly and helpful! Truly appreciated it. I had an issue with my watch and front desk staff went above and beyond to help me out! Every time I had a question someone was there to assist.
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Date of stay: June 2022
Value
Cleanliness
Service
Helpful
Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 2 weeks ago
All of our Fairmont Ohana truly enjoy each of our guests! I was so happy to see that you found everyone friendly and helpful! I will be sure to share your review with everyone but specifically our front office team. Mahalo for taking the time to recognize them! With warm aloha, Barbie Nakamura Director of Quality
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PRICE RANGE
$707 - $1,223 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the fairmont orchid, hawaii hotel waimea, fairmont hotel kamuela, fairmont orchid hawaii, fairmont kamuela, kamuela fairmont
LOCATION
United StatesHawaiiIsland of HawaiiKohala CoastPuako
NUMBER OF ROOMS
540
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Claim Your Listing Frequently Asked Questions about Fairmont Orchid
Which popular attractions are close to Fairmont Orchid?
Nearby attractions include Kona Kozy's Comedy & Magic Show (0.7 miles), The Shops At Mauna Lani (0.7 miles), and Te 'E'a O Te Turama Hula Halau (0.7 miles).
What are some of the property amenities at Fairmont Orchid?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Orchid?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairmont Orchid?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Fairmont Orchid?
Conveniently located restaurants include CanoeHouse, Brown's Beach House, and Tommy Bahama Restaurant & Bar.
Are there opportunities to exercise at Fairmont Orchid?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Fairmont Orchid have an airport shuttle?
Yes, Fairmont Orchid offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Fairmont Orchid have airport transportation?
Yes, Fairmont Orchid offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairmont Orchid?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont Orchid offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.