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1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743-9731
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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$809
Free cancellation until 11/06/21
$809
Free cancellation until 11/06/21
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Full view
View all photos (4,216)4,216
Room & Suite (789)
Pool & Beach (723)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 01/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairmont Orchid
Updated 01/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 7 hotels in Puako
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Inspired by culture, well-being and genuine aloha, Fairmont Orchid is a luxury Hawaii Island resort and spa beautifully located on the majestic Kohala Coast. Resort amenities feature our award-winning Spa Without Walls, a 10,000 square foot oceanfront pool, Hui Holokai Beach Club offering ocean and cultural activities, six restaurants, year-round children's program, golf, fitness center and tennis pavilion.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Wifi
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Poolside bar
Golf course
Tennis court
Entertainment staff
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Concierge
Convenience store
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
On-demand movies
Room service
Safe
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Great View
Languages Spoken
English, Japanese
Location
Full view
52Somewhat walkable
Grade: 52 out of 100
20Restaurantswithin 0.75 miles
10Attractionswithin 0.75 miles
Contact
1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743-9731
Getting there
Rental CarsSee all Puako rental cars
Nearby restaurants
Under the Bodhi Tree
577 reviews14 minAmerican
Brown's Beach House
1,190 reviews2 minSeafood
CanoeHouse
996 reviews11 minAmerican
Tommy Bahama Restaurant & Bar
1,138 reviews14 minAmerican
See all nearby restaurantsNearby attractions
Kona Kozy's Comedy & Magic Show
1,060 reviews14 minTheatre & Performances
The Shops At Mauna Lani
240 reviews15 minShopping Malls
Te 'E'a O Te Turama Hula Halau
111 reviews15 minTheatre & Performances
Puako Petroglyph Archaeological Preserve
149 reviews6 minHistoric Sites
See all nearby attractions5350Reviews178Q+A100Room tips
Reviews
Traveler rating
- 3,416
- 1,267
- 410
- 173
- 85
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Popular mentions
We spent a wonderful week at the Fairmount Orchid. They did a great job making guests feel safe, with all staff masked at all times and guests masking indoors, too. The pool is huge, and there were plenty of seats with tree shade or umbrellas. We enjoyed excellent snorkeling (free 1 hour gear rental at hotel - very clean) and saw a giant turtle and lots of colorful fish. The landscaping with lots of flowers and waterfalls made it very easy to relax and enjoy. The staff was also excellent and very warm and attentive, from the pool to the restaurants to the front desk. A special thanks to the front desk staff for quickly straightening out a significant rate discrepancy between what I’d booked and what appeared on my bill at check out. All around a great experience, and we look forward to returning.…
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Date of stay: September 2021Trip type: Traveled as a couple
Room Tip: Self parking was convenient. Easy to get in and out. recommend late afternoon at pool - no...
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Helpful
+1
We can’t say enough about the Fairmont Orchid. The service was wonderful. They were attentive to our needs and made sure we were happy. The views were everything you imagine they would be. The beach was very nice. The covers was great for snorkeling. Over all one of the best Trips we’ve ever taken.
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Date of stay: September 2021Trip type: Traveled with family
Helpful
Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded yesterday
Kelly, Mahalo for choosing us as a bucket list!! I am so happy to know the staff was attentive and service was wonderful! It is so wonderful to hear this is one of the best trips you've ever taken! I do hope your travels can bring you back to us again someday! Thank-you for sharing your experience for others to see! With warm aloha, Barbie Nakamura Director of Quality
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The Fairmount Orchid is perfect. If you want the true Hawaii experience you need to stay in a true resort, not a vacation rental. The three big resorts north of Kona are The Four Seasons (too pretentious), The Hilton Waikoloa (too Disneyland), and The Fairmont (just right). You get all the luxury you want, great pool, arguably the best beach north of Kona, great restaurants, polite highly trained and discreet staff, it’s everything you’d want. I cannot recommend this place highly enough.
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Date of stay: September 2021Trip type: Traveled as a couple
Helpful
Response from Fairmont Orchid, Other at Fairmont Orchid
Responded 5 days ago
Aloha Michael, We are honored to be your Hawaii Island favorite! It brings us much joy to see all you loved about you stay, and we very much appreciate you taking the time to share your review with us and future guests. Should your travels bring you back to the island, we hope to welcome you again! With warm aloha, Barbie Nakamura Director of Quality
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I would highly recommend the Pacific Dream Photography while staying at Fairmont Orchid. So happy we got to capture the beautiful family photos at this stunning resort! They did a great job in taking pictures from my kids specially with sunset on the beach.
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Date of stay: September 2021
Value
Cleanliness
Service
Helpful
Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
Mahalo for the 5 star review! I am so happy to see you had an amazing experience and would also recommend Pacific Dream Photography! It is a fabulous way to remember the wonderful Hawaii memories! I hope you can return sometime very soon! With warm aloha, Barbie Nakamura Director of Quality
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The property is amazing! From the wonderful rooms, with great views to the on-property restaurants and the beach. Every desire was met and exceeded. I enjoyed the daily credit for food much more than vouchers—every staff member I can into contact with went above and beyond, making us feel welcome and appreciated. We spent a total of 6 days and 5 nights and look forward to a return trip.
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Date of stay: August 2021
Value
Service
Sleep Quality
Helpful
Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 2 weeks ago
Mahalo for such a great rating and review!! I am so happy to see you found the property amazing! What was the best to see what that our staff went above and beyond for you! They strive daily to exceed every guests expectations! It is wonderful to know you had such a fantastic stay! Great to know you will return! We enjoy welcoming back our guests! With warm aloha, Barbie Nakamura Director of Quality
Read more
PRICE RANGE
$351 - $751 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the fairmont orchid, hawaii hotel waimea, fairmont hotel kamuela, fairmont orchid hawaii, fairmont kamuela, kamuela fairmont
LOCATION
United StatesHawaiiIsland of HawaiiKohala CoastPuako
NUMBER OF ROOMS
540
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Claim Your Listing Frequently Asked Questions about Fairmont Orchid
Which popular attractions are close to Fairmont Orchid?
Nearby attractions include Kona Kozy's Comedy & Magic Show (0.7 miles), The Shops At Mauna Lani (0.7 miles), and Te 'E'a O Te Turama Hula Halau (0.7 miles).
What are some of the property amenities at Fairmont Orchid?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Orchid?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairmont Orchid?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Fairmont Orchid?
Conveniently located restaurants include Under the Bodhi Tree, Brown's Beach House, and CanoeHouse.
Are there opportunities to exercise at Fairmont Orchid?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Fairmont Orchid have an airport shuttle?
Yes, Fairmont Orchid offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairmont Orchid?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont Orchid offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fairmont Orchid?
The staff speaks multiple languages, including English and Japanese.