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1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743-9731
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3835)
Room & Suite (787)
Pool & Beach (698)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 01/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairmont Orchid
Updated 01/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 6 hotels in Puako
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Inspired by culture, well-being and genuine aloha, Fairmont Orchid is a luxury Hawaii Island resort and spa beautifully located on the majestic Kohala Coast. Resort amenities feature our award-winning Spa Without Walls, a 10,000 square foot oceanfront pool, Hui Holokai Beach Club offering ocean and cultural activities, six restaurants, year-round children's program, golf, fitness center and tennis pavilion.
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Room & Suite (787)787
Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Wifi
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Poolside bar
Golf course
Tennis court
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Concierge
Convenience store
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
On-demand movies
Room service
Safe
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Great View
Languages Spoken
Japanese
5,217Reviews168Q+A100Room tips
Traveler rating
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Popular mentions
Joaquin R wrote a review Jan 10
Guadalajara, Mexico598 contributions209 helpful votes
+1
I stayed here for a week and since the start of the vacation we had problems... We booked via Virtuoso and we were expecting to be the services as good as most of the hotels we have stayed in! I have to say that the property is a dream come true! But the lack of good services makes you feel like you are staying in heaven and being treated as if you paid for a 3 star hotel. The receptionist didnt have or rooms ready and told us that we couldnt have an upgrade because there were no rooms available, eventhough we paid for it and the hotel was at 30% of occupancy. When we arrived to the room we had problems with the shower water and with the door handle... after begging three times, they came to fix it. At the pool, you had to pay for sun shades!!!! Its the first time I stay at a five star hotel, which I payed more than 850 usd per night, where you have to pay for sun shades!! My father has skin cancer and we didnt have any other option than to pay 60USD a day for a sun shade to keep him safe from the sun. I am extremely dissapointed with the service. One night, the fire alarm started ringing and we had to be evacuated from the property NONE OF THE STAFF KNEW WHAT WAS HAPPENING! No one told us what to do o or where to go... Last time I went to Hawaii I stayed at the four seasons, and I can tell that what you pay is reflected in the service! I hope Fairmont takes this review to change this and gets better.
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Date of stay: January 2021Trip type: Traveled with family
2 Helpful votes
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Response from Barbara Nakamura, Other at Fairmont Orchid
Responded 1 week ago
Mr. Robles, Mahalo for taking the time to give us great detail on your stay. I appreciate your candor and can assure you we take our guests comments very seriously and will share your review with our team. I was so disappointed to see how your stay went and see so many areas we let you down. All of our guests deserve the absolute best service and care while they are here. I do hope you give us another opportunity and return so we can provide amazing service and memories that will have return many times in the future. With warm aloha, Barbie Nakamura- Director of Quality
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Joanne L wrote a review Jan 2
danville, california3 contributions1 helpful vote
We were nervous about traveling to the big island and staying at a hotel during a pandemic. But fairmont orchid really made sure we were all safe while enjoying our stay. Lounge stairs by the pool were spaced out, hotel is running at 30 percent occupancy so guests can enjoy a peaceful and calm stay without large crowds. It was a beautiful time and we hope and wish all the staff at Fairmont Orchid a safe new year and hope they can continue to welcome guests.
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Date of stay: December 2020Trip type: Traveled with family
1 Helpful vote
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Lanaistravelclub wrote a review Dec 2020
Honolulu, Hawaii, United States80 contributions14 helpful votes
+1
Those visiting Hawaii The Fairmont Orchid hotel is a must on the Kohala coast. Family friendly and relaxing to see the least. Hawaii has so much to offer and these guys do it right from culture to Aloha. Please visit aunty Kaiulani and take her culture tour and lei making class. She is awesome!! You cant visit Hawaii and not get educated on the culture, so just do it. All covid guidelines are in place their and we felt very safe and comfortable. Now is a good time to visit as tourism is just starting to ramp up! Mahalo to the great bartender’s by the pool and the valet guys welcoming at the front and the whole staff for the Aloha. Mahalo
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Date of stay: December 2020Trip type: Traveled with friends
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Response from Barbara Nakamura, Other at Fairmont Orchid
Responded 3 weeks ago
Mahalo for your excellent review! I have to agree with you ,Aunty Kaiulani is very special and she shares the beauty of the culture in a way that you can only experience in person. I appreciate you also noticing how we have focused on keeping everyone safe during COVID! We want to be sure everyone feels travelling to Hawaii, staying here at the Fairmont Orchid they do feel safe and can enjoy their time on the island and at the resort. We hope to welcome you back soon! We appreciate your feedback and will share it with our staff. With warm aloha, Barbie Nakamura Director of Quality.
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dcdrj2 wrote a review Dec 2020
Manalapan, New Jersey226 contributions84 helpful votes
+1
After postponing twice my son and his now wife decided to go with a destination wedding so they can move on with their lives. The Fairmont Orchid is a beautiful property just 19 miles North of Kona airport. Beautiful facility with beautiful grounds. A little on the small side but spacious enough. Some facilities were very limited due to COVID and the property was nowhere near full. Pool area was very nice although if they were at near full capacity finding a spot that was somewhat shaded might be difficult. The beach are is nice but very rocky. I highly recommend water s,hoes if you don’t want your feet cut up. The cove is real,y nice as there are some breakers to calm the surf down. You can snorkel in the cove it’s not great but we did see a ray and I swam just above a big green sea turtle. Although COVID limited food and beverage services what was available was very good. Overall a very good stay.
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Date of stay: December 2020Trip type: Traveled with family
4 Helpful votes
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Response from Barbara Nakamura, Other at Fairmont Orchid
Responded Dec 17, 2020
Mahalo for your review and great feedback! This year has been so difficult for so many. I can only imagine having to postpone such an important event twice how great it must have been to enjoy all the time in the ocean and being in Hawaii. I was glad to see you were able to see the turtle and ray. Happy to hear you enjoyed everything while you were here. We appreciate you taking the time to give us a review and your excellent feedback. We hope to welcome you back sometime soon! With warm aloha, Barbie Nakamura Director of Quality
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Mike wrote a review Aug 2020
New York City, New York24 contributions44 helpful votes
There are some good rates if your book through amex as you can get breakfast included and a resort credit. We stayed here for a few nights as a less expensive option before checking into the four seasons for a wedding. The rooms are clean and the le labo toiletries are a great addition to the rooms. The breakfast buffet was very good with lots of fruit and good coffee. We also enjoyed the bar by the pool which had several Kona beers on tap. This is a great mid priced option on the big island.
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Date of stay: October 2019
Value
Service
Sleep Quality
2 Helpful votes
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Response from Fairmont Orchid, Other at Fairmont Orchid
Responded Aug 20, 2020
Aloha! Thank-you for your review! Starting the day with a Kona coffee and then enjoying a Kona beer with the ocean views by the pool can't be beat. Hope you see you back again soon! Mahalo! Charles Head General Manager
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Previous
PRICE RANGE
$351 - $751 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the fairmont orchid, hawaii hotel waimea, fairmont hotel kamuela, fairmont orchid hawaii, fairmont kamuela, kamuela fairmont
LOCATION
United StatesHawaiiIsland of HawaiiKohala CoastPuako
NUMBER OF ROOMS
540
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Frequently Asked Questions about Fairmont Orchid
Which popular attractions are close to Fairmont Orchid?
Nearby attractions include Kona Kozy's Comedy & Magic Show (0.7 miles), The Shops At Mauna Lani (0.7 miles), and Te 'E'a O Te Turama Hula Halau (0.7 miles).
What are some of the property amenities at Fairmont Orchid?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Orchid?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairmont Orchid?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Fairmont Orchid?
Yes, parking is available to guests.
What are some restaurants close to Fairmont Orchid?
Conveniently located restaurants include Under the Bodhi Tree, CanoeHouse, and Brown's Beach House.
Are there opportunities to exercise at Fairmont Orchid?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Fairmont Orchid have an airport shuttle?
Yes, Fairmont Orchid offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairmont Orchid?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont Orchid offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Fairmont Orchid?
Many travelers enjoy visiting Puako Petroglyph Archaeological Preserve (0.3 miles) and The Puako Petroglyphs (0.5 miles).