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1 N Kaniku Dr, Puako, Island of Hawaii, HI 96743-9731
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$1,045
$629
SAVE $416
Free cancellation until 10/12/21
$1,045
$629
SAVE $416
Free cancellation until 10/12/21
Expedia.com$629
FindHotel$727
Prestigia.com$1,045
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (4,058)4,058
Room & Suite (788)
Pool & Beach (698)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 01/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fairmont Orchid
Updated 01/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 7 hotels in Puako
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Inspired by culture, well-being and genuine aloha, Fairmont Orchid is a luxury Hawaii Island resort and spa beautifully located on the majestic Kohala Coast. Resort amenities feature our award-winning Spa Without Walls, a 10,000 square foot oceanfront pool, Hui Holokai Beach Club offering ocean and cultural activities, six restaurants, year-round children's program, golf, fitness center and tennis pavilion.
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Room & Suite (788)788
Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Wifi
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Poolside bar
Golf course
Tennis court
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Concierge
Convenience store
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
On-demand movies
Room service
Safe
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Great View
Languages Spoken
English, Japanese
Location
Full view
53Somewhat walkable
Grade: 53 out of 100
19Restaurantswithin 0.75 miles
10Attractionswithin 0.75 miles
Nearby restaurants
Under the Bodhi Tree
577 reviews14 minAmerican
Brown's Beach House
1,177 reviews2 minSeafood
CanoeHouse
976 reviews11 minSeafood
Tommy Bahama Restaurant & Bar
1,125 reviews14 minAmerican
See all nearby restaurantsNearby attractions
Kona Kozy's Comedy & Magic Show
1,041 reviews14 minTheatre & Performances
The Shops At Mauna Lani
238 reviews15 minShopping Malls
Te 'E'a O Te Turama Hula Halau
111 reviews15 minTheatre & Performances
Puako Petroglyph Archaeological Preserve
145 reviews6 minHistoric Sites
See all nearby attractions5256Reviews174Q+A100Room tips
Reviews
Traveler rating
- 3,344
- 1,253
- 407
- 169
- 83
Time of year
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- English
Popular mentions
This property is so beautiful, clean and the landscaping is stunning. My husband and I had a hard time deciding whether or not we wanted to leave the resort to explore the rest of the Island some days! There was so much to do on the resort that we definitely could have spent more days just doing activities at the hotel. We were also surprised at hose beautiful the wildlife was while snorkeling at the hotel’s beach. The staff all around were super friendly and accommodating. Especially, Effrin at the front desk. She made sure my husband and I had the best experience possible as it was our honeymoon and we couldn’t have been more pleased with her level of customer service! Overall, our stay was fantastic! HIGHLY RECOMMEND!!
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Review collected in partnership with fairmont.com
Date of stay: April 2021
Helpful
Truly cannot say enough amazing things about this resort. Our 4th hotel during a two week vacation visiting various islands and this hotel was by far the best in every possible way. The service exceeded every expectation, the rooms and bathrooms were luxurious and spacious and extremely clean, Covid procedures were most impressive, the property pool and beach area were the absolute best and the property restaurant and bars were phenomenal and open. In light of Covid most hotel restaurants and bars were still very limited or closed completely, but not at the fairmont, all of the food and drinks were exceptional. Service was literally incredible, such super helpful staff gave us the best suggestions for where to go, they gave us a free parking pass for volcanoes national park without us asking, delivered incredible chocolates to our huge epic gorgeous room, and the pool service and restaurants were amazing. The beach hut even has free snorkel gear. Honestly they just take care of everything and make it super easy and during Covid that is just what we needed. All the staff went above and beyond to the point where we just are so grateful to have landed here. It really made our trip. Don’t consider any other hotel on the big island, this is sooo worth it and we will definitely be back. …
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Date of stay: April 2021Trip type: Traveled as a couple
Helpful
Response from Barbara Nakamura, Other at Fairmont Orchid
Responded 6 days ago
Krystin, Mahalo for your incredible review. I was so happy to see that your stay was so amazing! I was glad to see so much of your stay was so impressive, clean and you found the hotel to be the best in every possible way. Our staff has such a strong desire to exceed every guests expectation and was glad that your stay was like that! I was most excited to see that you definitely will be back! It will be wonderful to have you return! With warm aloha, Barbie Nakamura Director of Quality
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Very underwhelmed with the condition of the room as well as the location for an ocean view room. There was mold growing in the shower, severe discoloration around the sink fixtures and on the bathroom wall had water damage.
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Review collected in partnership with fairmont.com
Date of stay: April 2021
Helpful
I just returned from a stay at the Fairmont with friends. It is a great choice for a Big Island location with a wonderful pool and beach area and fabulous snorkeling. All staff are helpful, knowledgeable and friendly. My friend was leaving on a late night flight and the hotel extended her use of the room to 8:00 PM on check out day. Not all of the restaurants are open due to Covid so eating choices are limited on site. I ate at the premier restaurant, Brown's and it was fantastic. The setting, the service and most of all the food was worth the cost. The current policy on housekeeping services is every third day with towel changes daily. I did request daily housekeeping which was available. My rating for the resort is 4 due to the price of the room. I at first mistakenly ordered a deluxe ocean room with a King bed, when I needed 2 queens. When I tried to make the change, the resort wouldn't do it because I booked through Amex. When I contacted Amex they said the only way they could do it was if I cancelled the original booking an re-booked. This created a 1,000$ increase in my overall stay. I will take it up with AMEX but it would have been easy enough for reservations to change the room order to 2 queens. The room was clean with very comfortable beds and the the bathroom spacious. Was the room worth 800 a night plus a daily resort fee? Not for me. I have paid far less for larger rooms with better views in Hawaii. Overall though I enjoyed my stay here!…
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Date of stay: April 2021
1 Helpful vote
Helpful
Response from Barbara Nakamura, Other at Fairmont Orchid
Responded 6 days ago
Mahalo for your review! I appreciate all of your honest feedback. I agree with you that the snorkeling is so incredible. Definitely a favorite spot for sure! I am happy to share that soon all of our venues will be open! I appreciate your understanding and grateful that you came to visit us! We are also returning to daily service. This was a protocol put in place during COVID and happy to share that we have continued to learn and adjust. I am thankful for your patience! I would like to understand more regarding your room to see if there is something I can address to improve. If you would consider reaching out to orchid@fairmont. com I would appreciate connecting with you. Thank-you for the wonderful review. I hope to be able to connect with you. With warm aloha, Barbie Nakamura Director of Quality
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As you enter Orchid you'll be greeted by Paul, a Bell/Valet who just beams with the Aloha spirit & will share his amazing story of living in Hawaii if you're lucky. Then you'll meet Gianna (the sweetest Front Desk rep) that surprised us with a bottle of bubbly after check-in. A big shout-out to the unsung heroes of the hotel, Public Area attendants who kept every corner of this resort in immaculate condition! (Thank you). My husband had the good fortune of coming in contact with some wildlife, and stepped on a sea urchin. I don't recall his name, but a guy working by the beach came to the rescue w/ vinegar (haha!) Annom who also worked in the same area was so engaging & hospitable, thanks to him I was able to canoe & paddle board for the first time! Dallas was our Concierge extraordinaire, who took his time to show us all the hidden gems of the Big Island. Mr. Sturkie, the Director came out to greet and welcome us, he was so sweet & made sure we had a comfortable stay. Mary - my massage therapist. She massaged the year 2020 out of my back & shoulders. She's an expert, who shared advice with me that I now using daily. The best massage of my life, & it was on the ocean (still dreaming of it). Pay attention to the birds on property, we saw a beautiful Black Crowned Night Heron hunting at night, a Hawaiian Owl, the biggest koi fish you'll ever see in the ponds, a snail the size of my hand, and that sunset at 6:45pm? Grab a front-row seat & get ready to cry at it's beauty. …
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Date of stay: April 2021
1 Helpful vote1 Save
Helpful
Response from Barbara Nakamura, Other at Fairmont Orchid
Responded 6 days ago
What an amazing review!!! Mahalo for taking the time to describe the incredible time you had! I was so excited to see so many of our staff made such a fantastic impact on your stay with us! I am so excited to share the review with them as well as their leaders. It will be so encouraging to each of them! I hope your travels will bring you back again, we will be so excited to welcome you back! With warm aloha, Barbie Nakamura Director of Quality
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PRICE RANGE
$351 - $751 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the fairmont orchid, hawaii hotel waimea, fairmont hotel kamuela, fairmont orchid hawaii, fairmont kamuela, kamuela fairmont
LOCATION
United StatesHawaiiIsland of HawaiiKohala CoastPuako
NUMBER OF ROOMS
540
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Claim Your Listing Frequently Asked Questions about Fairmont Orchid
Which popular attractions are close to Fairmont Orchid?
Nearby attractions include Kona Kozy's Comedy & Magic Show (0.7 miles), The Shops At Mauna Lani (0.7 miles), and Te 'E'a O Te Turama Hula Halau (0.7 miles).
What are some of the property amenities at Fairmont Orchid?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Orchid?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairmont Orchid?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Fairmont Orchid?
Conveniently located restaurants include Under the Bodhi Tree, Brown's Beach House, and CanoeHouse.
Are there opportunities to exercise at Fairmont Orchid?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Fairmont Orchid have an airport shuttle?
Yes, Fairmont Orchid offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairmont Orchid?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont Orchid offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Fairmont Orchid?
The staff speaks multiple languages, including English and Japanese.