1 North Kaniku Drive, Puako, Island of Hawaii, HI 96743-9731
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About
#3 of 7 hotels in Puako
Location
4.6
Cleanliness
4.6
Service
4.5
Value
4.0
Travelers' Choice
GreenLeaders Silver level
Inspired by culture, well-being and genuine aloha, Fairmont Orchid is a luxury Hawaii Island resort and spa beautifully located on the majestic Kohala Coast. Resort amenities feature our award-winning Spa Without Walls, a 10,000 square foot oceanfront pool, Hui Holokai Beach Club offering ocean and cultural activities, six restaurants, year-round children's program, golf, fitness center and tennis pavilion.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Wifi
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Poolside bar
Golf course
Tennis court
Entertainment staff
Fishing
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
On-demand movies
Room service
Safe
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Romantic
Languages Spoken
English, Japanese
Location
58Somewhat walkable
Grade: 58 out of 100
13Restaurantswithin 0.75 miles
9Attractionswithin 0.75 miles
Contact
1 North Kaniku Drive, Puako, Island of Hawaii, HI 96743-9731
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5697Reviews189Q+A100Room tips
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We had the loveliest staycation this past weekend staying on The Gold floor at the Fairmont Orchid, despite having to bring our sick daughter at the last moment. Very personable and accommodating check in by Julianna who has fabulous guest service skills. Our suite was very nicely appointed with champagne upon arrival. A delicious meal at Browns Beach House at sunset using fresh local ingredients artfully. Beds were divinely comfortable. Beach cabanas were a nice reprieve from the hot sun and the attendant was very attentive ! Such a nice weekend unwinding in the middle of a very busy time for my husband and I. Thanks to the Orchid for a very pleasant stay.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Hotel's Favorite
We booked 2 queen-queen rooms for 10 nights on a Garden View with Breakfast Buffet package. Without asking, the hotel upgraded our rooms ahead of arrival to a better category that overlooked the neighboring golf course. It also had a decent view of the ocean. The room location was very peaceful except for a limited amount of disruption due to 3 private evening events that were held on the lawn between the north building and the ocean. The events only lasted a few hours and ended before 10 PM. The rooms at this hotel do not have blackout drapes. They have sliding shutter doors and light definitely seeps through and around. In the summer, plan on waking up early every day unless you are not affected by light. Since our rooms faced the golf course, the light woke me up around 6 AM. But this was actually a good thing... I'll explain at the bottom of my review. Our rooms had standard furnishings: 2 queen beds, a nightstand with 2 electrical outlets and 2 USB charging ports, and a 3 drawer dresser combo unit (refrigerator and coffee compartments). The refrigerator didn't get very cold (it had electronic cooling instead of compressor w/ refrigerant) but I turned the cold to max and was able to cool my drinks to a reasonable temperature. The side of the dresser combo had HDMI ports but I noticed they hadn't been properly cabled to the TV. There's also a room safe in the closet. The bathrooms were pretty nice. They had marble tile floors, double sinks, a separate door for the toilet area, a bathtub, and a shower stall. There was also a nightlight in the bathroom which made it easy to find the way to the bathroom in the dark. The toiletries were plentiful and pretty good quality. The bath towels were big and absorbent and there were 2 robes hanging on the back of the main door to the bathroom. The Orchid Court breakfast buffet included in our packages was delicious. Plenty of fresh papaya, pineapple, cantaloupe, honeydew melon, and watermelon. There was an omelet station. They always had self serve scrambled eggs, bacon, sausage links, and either pancakes or french toast. The french toast was outstanding! The bread/pastry/bagel section had a mix of items but my favorite item by far were the malasadas - super fresh square shape sugared donuts! The Brown Deli food was mostly really good. We enjoyed the turkey sandwich, ham sandwich, and chinese chicken salad which were pricey but tasted great. The four cheese pizza was horrible and a waste of money. The Brown's Beach House was very good but some menu items were overcooked. For example, I had five spice duck breast on two different nights and the first night it was super tender and had great mango flavor but the second night it was a little overcooked and lacked flavor. One of the special of the day fish entrees we ordered was a bit overcooked. However, the purple yam bread and honey butter is delicious! The ahi poke is delicious! The big island ka'u coffee venison was great! And one of the two duck entrees was delicious! The hotel has its own beach. It's a small protected cove with good sand. There are plenty of chairs on the beach. They have a hut at the beach to rent snorkeling equipment. Each person is entitled to one hour of rental free per day (I don't think Costco mentions this anywhere). You can also rent paddleboards but you aren't allowed to leave the cove so it's pretty lame. When you snorkel you will see many beautiful varieties of fish as well and you may even encounter some endangered turtles. They have a shower station to rinse off the sand but the one on the far side of the pool by the towel hut is much better. The pool is fine for swimming. I think it's around 4 feet deep everywhere. It's oddly shaped so you cannot do lap swimming if that's your thing. The pool also has a roped off section for adults. The jacuzzi was very hot. The bubbles are normally always on but they didn't work for the first 5 days. The temperature in the jacuzzi was supposedly 105 degrees. The staff at this hotel is absolutely amazing! The front desk staff, the managers and night managers, everyone working at the Orchid Court restaurant, and the extensive housekeeping crew... they really went out of their way with friendliness and excellent service that made our trip awesome. Now, the final comment I want to make is that there are some very interesting places off the property that you can explore on foot. If you wake up at 6 AM, I highly suggest that you follow the beach path south towards and past the Mauna Lani Auberge Hotel. On the walk towards the Auberge you will most likely see a one or two turtles that crawled up onto the sandy beach areas to sleep. Most will slip back into the ocean by 8 AM. Just past the Auberge, there is a narrow walkway between the ocean and a fish pond. From there you will see quite a few different types of fish including pufferfish. And if you keep on walking another couple tenths of a mile towards the dock where they launch scuba boats, you can see many more fun sea creatures like eels. The eels often hide under concrete ledges but stick their snouts out. Wander slowly around the fish ponds and you just might see fish that jump out of the water. Another interesting walk from the Fairmont Orchid is to see the petroglyphs. Walk north by the ocean along the edge of the golf course until you reach the neighboring park. In the parking lot area there is a short paved path that leads you to the petroglyph area. Use your imagination to guess what the carvings represent. There's not much else to do here so it'll be a quick visit. Hope you enjoy your stay at Fairmont Orchid. We loved ours!…
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Date of stay: July 2022
Rooms
Service
Sleep Quality
Room Tip: Rooms in the north building facing the golf course are very quiet. The morning sun might wake you...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
Helpful
Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded Jul 31, 2022
I was so happy to see your review! It is wonderful to know what a wonderful time you had on our property and all the many activities you were able to enjoy. I truly appreciate your feedback about your stay and be assured will share you ideas and experience with our leaders. I am thrilled to mention we are making changes daily and many amazing changes starting very soon into 2023. I love the hike you described at well. Early morning along the ocean is mesmerizing. I hope you can return one day and repeat your amazing stay. Would love for you to meet our Director of Hawaiian Culture and have you join the hike with her to the petroglyph park. The history and stories are so great to hear. We do hope you can return to our beautiful island and all it has to offer some day! We look forward to welcoming you back! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The grounds were beautiful as were the nearby trail (saw a whale and lovely rainbow on an early morning stroll )and Hawaiian wildlife sightings (an endangered monk seal lounged on beach during my stay and a sea turtle swam pretty close to us, that was 5 star :-)) at a hotel of this caliber I was off put by the nickel and diming. 50 dollars for an average breakfast buffet and 75 to rent a little shade on the beach seemed like a ripoff. The shower pressure was very weak. I was surprised a resort this size only had one 8 person hot tub also. The baseboards and lamps In my room had a visible film of dust on them and there was black mold in the drink chiller in my room . Would give this place another shot in the future but would temper my expectations . Staff were A+ very friendly and good service especially the fellows at the bar and grill near pool and Bryan at reception desk . Fresh catch sandwich was delicious . Some of the walkways near the koi pond are entirely too dark for public use at night and I would think a liability. Forgot to mention apparently ALL of the adult bicycles were out for service during my 4 night stay and staff were clueless as to when they’d be back in action . For a place this luxurious you’d think they’d purchase more to support their advertised experiences…
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Date of stay: March 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 4 days ago
Mahalo for taking the time to share your experience. My sincere apologies you had issues during your stay. I appreciate you taking my call and sharing your feedback. This is valuable as we continue to improve our guest experience. I was pleased to know that you would return. I look forward to meeting you in person one day. With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We checked into the fairmont orchid over spring break for part of our trip. We have two kids aged 8 and 12. The hotel when you come in looks nice. The check in was lackluster- they didn’t point out restaurants or amenities. They gave you a map and said have a great day. Room was okay but is looking a bit dated. Housekeeping was on top of their game and checked in to make sure we had everything. The fridge was a nice plus for snacks. Breakfast was good but pricey if not included. The pool was good for kids but I was disappointed at the small beach there were NO umbrellas. It’s too sunny to not offer them. The food at browns was okay but the service at the entire resort is sooooo slow. Dinner took like 2 hours which is way too long. I thought it maybe was an “island time” thing but when we went to next hotel they were on their game 100%. For the price paid pay a little extra and stay next door at Manua Lani, you will find it’s a world better. …
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 4 days ago
Thank you for taking the time to tell us about your experience at the Fairmont Orchid - Hawaii. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Mahalo for recognizing our Housekeeping team. They are an outstanding team and enjoy taking care of our guests. We take our guest feedback seriously and I know our leaders will use your experience to improve all aspects of our guest experience. I hope you will give us another opportunity in the future. With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loved the lagoon! Definitely worth staying for that alone. Our daughter spent hours snorkeling in it each day, there were so many fish. Even drink service at the lagoon! Everyone was so kind that works here. Beautiful grounds too, not crowded feeling. Spend time walking around, lots of little paths meandering through the gorgeous gardens. Wish we could have stayed longer.
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
Thank-you for the excellent review and sharing your experience at our lagoon. It is a fabulous way to see so much of the ocean life and enjoy snorkeling. Pleased to see how much you enjoyed your stay with us and hope you do return and able to stay longer with us! We look forward to welcoming you back. With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is a wonderful resort. Especially clean. Very friendly staff. Beautiful grounds and facilities. The Fairmont Gold is an especially nice option. The food was terrific and it was nice to have access to any drink you might want - day or night.
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Date of stay: March 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
Pleased to know that your stay was great! You will have to return for a longer stay with us soon! Fairmont Gold is especially incredible, wonderful to know how much you enjoyed your time there. I hope to be able to welcome you back one day! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I came for a wedding with our two kids. The wedding was gorgeous, set on the lawn against the sunset, and we all enjoyed the 24 hour pool and hot tub. The property is sprawling, clean and surprisingly intimate and private despite the hotel being almost fully booked.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
Thank-you for sharing your experience and taking the time to give us an excellent rating! Congratulations to the bride and groom! Happy to know everyone enjoyed the property. I hope you choose us again! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel itself is absolutely gorgeous, but staff is fantastic. Mary at the front desk has charming personality and she also made our stay unforgettable - she upgraded our room to suite!!! Keisha at “Gold level” is someone who deserves accolades! No questions we are coming back
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
We can't wait to welcome you back! Mahalo for taking the time to share your experience and to give us an excellent rating! I will be sure to share your review with our Fairmont Gold floor as well as our Front Office team! I know they will be so encouraged to see how they impacted your stay! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a wonderful time at the Fairmont Orchid. Our executive suite was beautiful, and staff is kind and very helpful. The grounds are perfect, with highlights that include the snorkeling lagoon that was perfect for our daughter, who is a beginner snorkeled. The beach trails are great for a stroll or run, and we love the gardens.
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 1 week ago
Mahalo for your excellent rating and sharing your experience for others to see! I am pleased to see how much you enjoyed the resort. If your travels bring you back to Hawaii, I hope you choose us again! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Had a great stay at this top class property as part of a two week trip to Hawaii. The hotel has a perfect location on the west coast of Big Island, the beach and coast areas offer a great setting for a memorable stay. Our room was a premium, ocean view and offered all the usual comforts you’d expected from such a property. The only downside was a lack of the latest technology such as links to the TV from decides or bedside USB ports etc. The range of food is excellent, always prepared and served to the highest standards. The pool and grounds were perfect for our stay, always able to access sunbeds and plenty of towels. Hoping to head back here again one day!
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Date of stay: April 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Barbara Nakamura, Guest Services / Front Office at Fairmont Orchid
Responded 2 weeks ago
I hope you do head our way one day! We look forward to welcoming you back! I was pleased to see how much you enjoyed our location and made for a memorable stay for you! I am looking forward to sharing you review with our team. I also appreciate your honest feedback about the technology in the room. I will share your experience with our Director of Rooms as we are in the planning stages of updates later this year. Mahalo for your 5-star rating and sharing your experience! With warm aloha, Barbie Nakamura Director of Quality
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$632 - $929 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the fairmont orchid, hawaii hotel waimea, fairmont hotel kamuela, fairmont orchid hawaii, fairmont kamuela, kamuela fairmont
LOCATION
United StatesHawaiiIsland of HawaiiKohala CoastPuako
NUMBER OF ROOMS
540
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Claim Your ListingFAIRMONT ORCHID - Updated 2023 Prices & Resort Reviews (Hawaii/Island of Hawaii)
Frequently Asked Questions about Fairmont Orchid
Which popular attractions are close to Fairmont Orchid?
Nearby attractions include Kona Kozy's Comedy & Magic Show (0.7 miles), The Shops At Mauna Lani (0.7 miles), and Puako Petroglyph Archaeological Preserve (0.3 miles).
What are some of the property amenities at Fairmont Orchid?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Fairmont Orchid?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairmont Orchid?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Fairmont Orchid?
Conveniently located restaurants include CanoeHouse, Brown's Beach House, and Tommy Bahama Restaurant & Bar.
Are there opportunities to exercise at Fairmont Orchid?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Fairmont Orchid have an airport shuttle?
Yes, Fairmont Orchid offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Fairmont Orchid have airport transportation?
Yes, Fairmont Orchid offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Fairmont Orchid?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairmont Orchid offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.