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Mauna Lani, Auberge Resorts Collection

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68-1400 Mauna Lani Dr., Puako, Island of Hawaii, HI 96743-9726
Hotel direct offer!$1000 Journey Package
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Pool & Beach (9)
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About

#5 of 6 hotels in Puako
Location
Cleanliness
Service
Value
Mauna Lani, Auberge Resorts Collection, is re-defining a new era of experiential luxury on the Island of Hawaii. Ideally located on 32 expansive oceanfront acres, marked by royal fish ponds, natural lava plains, lush tropical gardens, and bordered by alluring beaches, Mauna Lani – meaning “mountain reaching heaven,” is an inspiring spiritual haven that captures a distinct sense of place deeply rooted in rich cultural traditions, yet seamlessly blends a modern tomorrow. Transformational experiences, enriching cultural immersion, unrivalled amenities, and curated moments – await guests at Mauna Lani.
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Room & Suite (7)7
Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Indoor play area for children
Parking
Wifi
Hot tub
Heated pool
Yoga classes
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Boating
Canoeing
Golf course
Tennis court
Windsurfing
Bicycle tours
Evening entertainment
Tennis court offsite
Walking tours
Children Activities (Kid / Family Friendly)
Kids pool
Free shuttle or taxi services
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
24-hour security
Concierge
Convenience store
Non-smoking hotel
Picnic area
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
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Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Languages Spoken
English, Turkish
Hotel links
Special Offer:$1000 Journey Package
42Reviews3Q+A8Room tips
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Sonnychacha wrote a review Jun 2020
God's Country - Wisconsin!22 contributions44 helpful votes
This property was overdue for a make-over, which they did. However, they sure missed a lot of key points. They put a new spa in but only offer 5 treatment rooms, no manicure/pedicure and no other services besides massage and facials. There is no nice relaxing pre or post rooms. Therapists were great, but again not within budget - close to $300 for a standard massage. What they don't tell you is the gratuity IS included in the price, so if you tip the normal 20% you made a mistake! Way over priced in my opinion and ocean "view" rooms many are obstructed. No happy hour or specials and the Canoe House? WOW, plan on bringing a lot of money, place is WAY over priced and very slow service, which I think they do on purpose to have you order more drinks, which there is nothing less than $9.00. I agree with another review, maybe visit this hotel for a drink and lunch but don't waste your money staying her. Go to the Hilton or a B&B. Staff was hit or miss, some at the front desk were helpful, others barely gave you the time of day. Service at the poop was horrible, they set you up with a towel and water, if you are lucky they see you looking for a chair, but the service for food and drinks was not around. In order to be a true 5 star rated hotel, they need to improve the "guts" of the hallways, walls, etc., lower their prices for food/beverage or offer a special and increase their staff by the pool to accommodate all guests. We were there early March and the hotel was around 90% occupancy, but staff did not reflect. Sometimes room wasn't cleaned at 4 when people go to their rooms to get ready for dinner..... Not my cup of tea and would not return.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Confirm you are on floor 4-6 if you want a true ocean view and make sure not obstructed
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2 Helpful votes
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Deepfocus wrote a review Feb 2020
Fiskdale, Massachusetts74 contributions38 helpful votes
+1
Hotel's Favorite
What a fabulous place. The re-do is magnificent. The hotel was at 100% capacity, yet it feels empty in the lobby and on the beach as compared to Mauna Kea. It is truly a luxury property and I can’t recommend it highly enough. The staff is outstanding - we got hugs from favorite wait staff when we left! The best experience was a sunrise paddle in the outrigger with Hawaiians chanting, whales all around us, and the sun peaking over Mauna Kea. Magical. (Reserve the sunrise paddle way in advance, it is popular). Just be aware that the hotel just reopened. So it still has a few kinks to work out. The billing system for example. 🙄 And although the hotel doesn’t seem busy, it was hard to get reservations at the Canoe House and Napua. Both are fabulous. Make those in advance. Wasn’t as wild about Halani. Don’t quite get the Mediterranean slant. Would have rather had something like Hawaiian fish house. But those are minor quibbles. Just know this: the place is wonderful.
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Date of stay: February 2020Trip type: Traveled as a couple
7 Helpful votes
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Danna E wrote a review Apr 2020
Santa Barbara, California66 contributions68 helpful votes
I stayed here with my husband and two other family members in mid - March. Our room was ocean front on the first floor which was exquisite!!!! View was beyond beautiful. The room was decorated to perfection and beyond clean. The only time it wasn't private was when someone held a yoga class right in front of our balcony. Check on yoga schedule before booking this room. The two swimming pools were immaculately clean with views of the ocean and both outdoor hot tubs were the perfect temperature with few chemicals. The swimming beach was perfect and we saw beautiful fish and large sea turtles snorkeling right from the hotel. We ate at Canoe House three times it was so good. All the other restaurants were excellent too. This review is not exactly fair because there were very few guests at this hotel due to the pandemic. About the time we arrived the hotel closed to the public so that made the Canoe House available and quiet for dinner any night we wanted. This restaurant is usually packed and even hotel guests must make reservations. It felt like we had the entire resort practically to ourselves which is so rare and not typical of a Hawaiian resort. We cherished every minute but would it have been the same under normal, crowded circumstances? I don't know. One bad thing happened: we were told several days in advance that the hotel would be closing down and all guests would have to leave. Luckily by that time we had 6 glorious nights. When the hotel announced the upcoming closure the staff got wind of several guests who planned on extending their stay in Hawaii via VRBO or AirB&B. These guests, including me, were contacted and told that there was a rumor that the airport was going to close the following Tuesday - the day before the hotel closure. All my common sense and intelligence and that of an even naive and simple minded person said that this was nonsense and it was. The staff wanted to send a message to tourists to get off the island. I don't get it but in general I felt VERY welcomed by EVERY local we met in the hotel and out and about while shopping and touring. I am grateful to the Mauna Lani for accepting guests around mid March and staying open as long as they did. I don't know if I'll return because I am now spoiled by visiting this hotel at 10% occupancy which is unheard of - a fantasy really that will most likely never happen again.
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Date of stay: March 2020
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Location
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Room Tip: Oceanfront first floor is the best!
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3 Helpful votes
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AshleyDemey wrote a review Mar 2020
San Francisco, California1 contribution1 helpful vote
We recently traveled to the Island of Hawai'i and stayed at Mauna Lani for five nights and it was perfection! First off, the renovations are amazing and a few of the highlights for me included: state of the art fitness center, incredible hotel common areas, brand new pools (especially loved the adult pool), and beautiful new rooms. Everything is well-designed, clean, and well-stocked. I especially love that they do not use plastic in their rooms, and instead stock the fridge with ice-cold water every day. There is plenty of space in recreation, beach, pool and common areas, making it possible for you to really enjoy quiet time if you need it. The location is excellent as well, with easy access to the fish ponds for a morning walk or evening run, and access to some of the best snorkeling I have seen in my life. But by far the best part of Mauna Lani is the staff. Luxury hotels are a dime a dozen, but Mauna Lani is set apart by the way the staff interacts with its guests. We always encountered smiles wherever we went and every person who helped us was gracious and invested in our happiness. I highly recommend booking an outrigger experience with Kainalu. We booked two and our experience was magical both times with Uncle George, Kala, and Josiah. They showed us snorkel spots beyond our wildest dreams and taught us to listen for whales under water! I also recommend turtle talk with Pi'i and Ethan. We learned so much about the program and how much good it has done for vulnerable turtle populations. Pi'i is a turtle whisperer and has a lot of incredible knowledge on what are, in my opinion, Hawai'i's most beautiful creature. In addition, we had exceptional poolside service from Chelsea, who always knew when we needed refills :) and Tayler at Ha Bar. Ian at CanoeHouse gave us incredible service on our last night there as well, making this trip truly special for us. We knew we would be back when we had our first snorkel...but the employees sealed it! Yes, the hotel is new. Yes, it has kinks. But the bottom line is, don't let surface "imperfections" rob you of a truly meaningful (and luxurious) trip. The food is pricey, but if you need to budget, there are great local places in the area to support as well. Plus...it is sometimes fun to leave the grounds :). This is the best hotel to stay at on this Island if you want a vacation that is equal parts luxurious getaway and adventurous fun.
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Date of stay: March 2020
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Room Tip: I recommend ocean view rooms!
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1 Helpful vote
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julianpaul94 wrote a review Mar 2020
Sydney, Australia1 contribution
Amazing resort for leisure. Staff are exceptional. Facilities are modern and clean. Most noticeable for us was the amazing cleaning staff who go above and beyond for there guests with minimal appreciation.
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Review collected in partnership with this hotel
Date of stay: March 2020
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PRICE RANGE
$550 - $1,035 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mauna lani bay hotel and bungalows, mauna lani bay resort, mauna lani resort
FORMERLY KNOWN AS
Mauna Lani Bay Hotel & Bungalows
LOCATION
United StatesHawaiiIsland of HawaiiKohala CoastPuako
NUMBER OF ROOMS
333
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Frequently Asked Questions about Mauna Lani, Auberge Resorts Collection
Which popular attractions are close to Mauna Lani, Auberge Resorts Collection?
Nearby attractions include Kona Kozy's Comedy & Magic Show (0.6 miles), The Shops At Mauna Lani (0.7 miles), and Te 'E'a O Te Turama Hula Halau (0.7 miles).
What are some of the property amenities at Mauna Lani, Auberge Resorts Collection?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mauna Lani, Auberge Resorts Collection?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mauna Lani, Auberge Resorts Collection?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Mauna Lani, Auberge Resorts Collection?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Mauna Lani, Auberge Resorts Collection?
Conveniently located restaurants include Under the Bodhi Tree, Napua at Mauna Lani Beach Club, and CanoeHouse.
Are there opportunities to exercise at Mauna Lani, Auberge Resorts Collection?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Mauna Lani, Auberge Resorts Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Mauna Lani, Auberge Resorts Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mauna Lani, Auberge Resorts Collection?
The staff speaks multiple languages, including English and Turkish.
Are there any historical sites close to Mauna Lani, Auberge Resorts Collection?
Many travelers enjoy visiting Puako Petroglyph Archaeological Preserve (0.8 miles) and The Puako Petroglyphs (1.0 miles).