Clean and good excelent service. Staff Public Area always stand by at the public toilet. Therefore, the toilet itself was looking so clean and smell good. Food product was delicious and the total food served by FB Staff was good enough. Convention room good.
good place for gathering with family and friends, comfy and cozy with delicious meals, easy to get parking area, warm and friendly, clean, homey, near from public facilities, very recommended hotel to stay and spend your holiday
Good location, good breakfast F&B selection. Old and need to be replaced taps in shower. Very much need bathroom mats since children can slip on the floor. TV channels choice is very limited. Staffs should have more knowledge about hotel-YIA transport.
The room was large and comfortable with a superb view of the volcanos. Housekeeping was excellent, the in-room facilities faultless. Breakfast was varied and very well-prepared with loads of choice. The staff could not have been more courteous or attentive. Although we only stayed 6 nights and ate breakfast only 4 times, the breakfast lounge receptionist remembered our room number. I was impressed, considering that the hotel was packed on account of the holiday season!
Poor cleanliness in the room and resto no social ditancing, security need to take hospitality class, other staff was good. No baby chair provided in the resto. Food in the resto not bad, but kitchen staff need to learn more.
Really disappointing to visit this hotel. Security guards were NOT helpful at ALL, especially when parking. REAL CASE: When i was passing by a door, the security DIDNOT EVEN greet me and wasNOT hold the door for me. Where is YOUR MANNER??? Also, swimming pool’s water wasnt clean, so DARK AT NIGHT, the towel wasnt fresh, and bathroom smells SO BAD. Rooms and amenities was so, so. Rich Jogja has failed as “4 STAR HOTEL?” For me.
The hotel together with JOGJA CITY MALL ( JCM ) there is connecting doors going to JCM ,, that’s lobby is very large you will be find a lot of space and sofa with some art. They have 2 towers the old one and another tower is a new build . I was in a old one deluxe smooking room 525 no view just roof and not really comfort with my room , air conditioner can’t work properly, some mould around bathroom , but the mattress is very comfortable. Lightning in my room is dim , they used a yellow light . They have 2 pools one in a first floor and another one in 9 floor. Breakfast menu is complete such as traditional infonesian food & beverage , some of bread , cereals, cup of salad and pudding , congee ,eggs station and some of western food .
We paid 340K nett/night including breakfast and we got a birth day cake.. here our opinions: 1. Room: 7.8/10 2. Cleanliness: 7.4/10 3. Staff: 8/10 4. Breakfast: 8.2/10 5. Location: 8/10 6. Pool: 8/10 7. Lobby lay out: 7.5/10 But overall for 340K very worth it.
spacious room, the bed is big enough for us (couple with 1 child), 2 pool for children. We can see mount merapi from 9th floor (the foto was taken from 9th floor).There is various types breakfast menu. I love the 'jamu', healthy juice. Really love the hotel.
I stay for a night with my family in weekend,we came around 8pm I request room near with the elevator due to I carry my baby but the reception give me room in a corner and far from the elevator little bit disappointed,but I like the spacious and clean room and the breakfast so complete and tasty I like the pastry and whole fruit that they display.