We stayed for 3 nights at this beautiful hotel and couldn't find a single fault with it. Our whole experience, from check-in till the time we left, has been a very positive one. We love the location and the charming decor of the hotel. It gives an aura of bygone elegance which is so appropriate for a historical place like Gozo. There are ample parking at the hotel site, and we had no problem driving around the beautiful island on our own. The staff were all very professional and well-trained. We enjoyed the comfort and cleanliness of the room and had the best sleep ever whilst we were there. Thank you, Kempinski Malta, for making our stay such an amazing one!
This hotel is absolutely divine. Staff can make or break your holiday, and I'm pleased to say that at the Kempinski in Gozo, they really made it! From check in , Willy on reception explained to us every thing in a calm and welcoming manner. Hugo took our bags efficiently and escorted us to our room. We spoke to Willy a lot while we were there and he addressed any questions we had as well as gave us good advice. The room was amazing! We were in a junior suite on the 4th floor which had a big bathroom and a lovely balcony overlooking the pools and hotel. Air conditioning was good and there was plenty of space. Rooms were super clean and the turn down service and free water daily was really appreciated. The restaurants are beautiful but pricey. A main is on average 30 euro and considering this place is fairly isolated, its an idea to do the 40 euro half board. Drinks are too highly priced for me, with water being 5 euro at the pool and 3.50 at dinner. The service and the food though are AMAZING! Really good variety with the Gazebo and L'ortolan being a little more premium than the bistro. Every meal we ate was beautiful and Nina, Maria and Donat did a great job in assisting us with choices and wines. Also pleasant to talk too. The breakfast was also wonderful with many choices including al a carte options (eggs royale). Cooked breakfasts were tasty and definitely set you up for the day! I especially liked the power shot options and indeed it was good to have these at the pool daily too. The 3 pools are well maintained and the sunbeds follow COVID protocol. There is a kids pool and residents pool and then an adult only pool (quite deep). Sitting by the adults pool with my headphones on I felt totally relaxed... the pool cleaners were good too. My only negative which turned into a positive was that the Adults pool was often misused. Staff at first didn't really take this seriously, but after I raised a complaint with front office, the staff including the senior management took it very seriously. More patrols were put on and I recognised Mara and Klara doing an exceptional job at marshalling the pool as well as serving customers. The pool cleaners also went to speak to parents to enforce this. All of the staff were excellently trained and extremely pleasant to talk too. There for your every need. A real 5 star experience. Would highly recommend and will definitely return for some peace and quiet on the lovely island of Gozo. …
My family and I stayed here for four nights. I made the reservation at the last minute with Ana on Reception, who was extemely helpful. We had rooms overlooking the outdoor pools with balconies, and they were carefully maintained and spacious. The hotel is well designed - all the bars and restaurants have decent views overlooking the pools and further out into central Gozo. The daily breakfast was pretty good, with fresh baked goods, and a wide range of choices,and the outdoor pools are enormous and impressive. A good place to stay with a young family. The service ethos at the hotel was strong. In general, nothing was too much trouble.
This is a five star hotel with an enormous room and excellent view of garden. As a couple we enjoyed the tranquility in the hotel and the area around. We also made use of one of the internal pools and of the Spa facilities. The service is quite good in both hotel and spa. Breakfast was scheduled by time due to covid 19 restrictions and even the pool. The hotel has a good parking area both outside and in the underground garage.
We had a wonderful holiday at the hotel. Everything was excellent. The rooms are really well designed for a super comfortable stay. There are three lovely outside pools set in beautiful gardens and an indoor pool and spa. The food was superb too. Best of all are the delightful staff who made our stay so special.