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Apartamentos The Koala Garden Suites

Calle Geminis 2, 35100, Maspalomas, Gran Canaria, Spain
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Apartamentos The Koala Garden Suites
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468 Reviews from our TripAdvisor Community

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Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My wife and i stayed here from the 18 january for one week had a great time met some really good people we stayed in room 270 over looking the heated pool room was excellent as were the cleaners service with a smile would like to thank also the bar staff and resturaunt staff also barbara in animation everyone works... More 

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3 Thank maisie1960
Belfast, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

these apartments are not a good choice when i was there the bus from the airport dropped me and my family at a roundabout because it couldnt get down the street the reception for booking in is just under a quarter of a mile from the roundabout then after my family friends and me got to the reception and carrying... More 

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3 Thank Marty K

Travelers are raving about these Maspalomas hotels

Gosport, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

It was an absolute S**t hole we arrived Fri 15th Jan 16 which was my fiancé's birthday this was a birthday present to him from me we had a 4 day stay just the 2 of us the company we booked with said they would make sure we had a warm welcome and hopeful upgrade as it was a quiet... More 

Helpful?
4 Thank Sammy A
Newcastle, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

After reading the reviews I wasn't sure what to expect. We booked this holiday as a last minute break in the sun. On arrival the receptionist check us in fine. People say they are rude etc, everyone has bad days at work also I don't go on holiday to make friends with the receptionist! I found the rooms nice for... More 

Helpful?
2 Thank Leanne T
Oulu, Finland
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Just returned from a one week stay at the Koala Garden suites, Maspalomas. Frankly have nothing good to say about the place. The area is divided to two blocks. Of course we ended up with rooms at the furthest end from the reception and the only warm pool from five of them, this was a major disappointment for families with... More 

Helpful?
4 Thank Travellaire
THe Koala Garde... T, Director General at Apartamentos The Koala Garden Suites, responded to this review

Dear Travellaire: Thank you for your comments and thank you for your time in writting them. It is a shame that you did not like the whole hotel or services. We do change the towles every two days and the bedding once a week. I do apologize for not being able to satisfy your expectatives. Best Regards Daniel Rodríguez Director. More 

Glasgow, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

When my husband booked this I wasn't that sure. I read a few reviews & thought it would be basic & old fashioned!! When we arrived it was clear it's not close to the main area or the beach. It's a little complex with different areas eg.restaurant in one complex, main bar area for all inclusive drinks & snacks ,reception... More 

Helpful?
2 Thank Ang1ped
THe Koala Garde... T, Director General at Apartamentos The Koala Garden Suites, responded to this review

Dear Sir or Madam: First at all, thank you for your comments at tripadvisor and thank you again for taking your time in writting them. For us is quite important to receive a feedback from our guests. In terms of the timetable for the Dinning, it is from 18:00 h till 20:30 h, however, the Restaurant remains open till 21:00... More 

Gwent, Wales
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Not particularly impressed with this hotel, firstly when we arrived I had booked everything separately and stupidly hadn't printed the hotel reservation. The receptionist was far from helpful, I showed him the email confirmation on my phone but he insisted I had to print it off and directed me towards to public pay as you go computer. I was in... More 

Helpful?
1 Thank Katella
THe Koala Garde... T, Director General at Apartamentos The Koala Garden Suites, responded to this review

Dear Katella: I do apologize for not being able to satisfy your expectatives in terms of your holidays wit us. It seems very clear that you did not like anything and this is a metter we will deeply analyze in order to correct any desviation we find. I do apologize againg, however I want you to know that your comments... More 

Wombwell, United Kingdom
Level Contributor
3 reviews
1 of 5 stars Reviewed 5 weeks ago

Me and my partner booked at this resort for a week away over new year. When we arrived we was initially stunned at how far out the hotel was considering the specifications of this resort advise it is only 500 metres away from the closest lively destination. It certainly was not. Secondly, we did not have our bedding changed for... More 

Helpful?
Thank anomynous2016
THe Koala Garde... T, Director General at Apartamentos The Koala Garden Suites, responded to this review

Dear Sir orMadam: I do apologize for not being able to satisfy your expectatives. We try to explain in the brochures in the best way our situation and all the services we offer. I terms of services, the bedding is changed once a week or whether the guest ask for more changes we do it. I do not know if... More 

Belfast, United Kingdom
1 review
1 of 5 stars Reviewed January 3, 2016

I am writing this on behalf of my mother who has just returned from a week away with her friend. Her friend had booked this holiday several months ago and they were really looking forward to the Xmas break. They booked an all inclusive break so they knew they would have had to walk to far as her friend couldn't... More 

Helpful?
Thank Fra K
THe Koala Garde... T, Director General at Apartamentos The Koala Garden Suites, responded to this review

Dear Fra K: First at all, I hope your mother feel better of the fall. Second at all, I want to thank your mother for choosing us for her holidays however I feel so sad that she and her friend did not enjoy. I do apologize for this and I would like to comment some of the point of your... More 

braunton
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed December 29, 2015

I was more than pleased with our stay . From the moment we arrived we felt welcome and well informed We had a well possitioned Apt with all we needed for our self catering stay It is not close to the beach but free bus available The walk to the beach is a easy and flat route and the walk... More 

Helpful?
3 Thank deniseBraunton
THe Koala Garde... T, Director General at Apartamentos The Koala Garden Suites, responded to this review

Dear Denise: First at all thank you for your comments, for us is quite important to receive them because keep us working hard for our guest´s satisfaction. Besides, I want to thank you also for choosing us for your holidays. Self Catering is a good chance for staying with us since our room-kitchen are well equipated and we are open... More 

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