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C Mar Caspio 5, 35100, Maspalomas, Gran Canaria Spain
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Full view
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Panoramas (3) Pool & Beach (778)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from H10 Playa Meloneras Palace
Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#30 of 221 in Maspalomas
Location
4.4
Cleanliness
4.5
Service
4.4
Value
4.1
GreenLeaders Gold level
The H10 Playa Meloneras Palace is located in Meloneras, in the south of Gran Canaria, an excellent location in a quiet seafront area next to some of the island's exclusive golf courses. Its recently refurbished rooms, new Chill-Out terrace with sea views, manicured gardens and Despacio Spa Centre give this hotel its special charm.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Aerobics
Indoor play area for children
Parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Baggage storage
Concierge
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Great View
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
Location
Full view
58Somewhat walkable
Grade: 58 out of 100
16Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
Contact
C Mar Caspio 5, 35100, Maspalomas, Gran Canaria Spain
Name/address in local language
Getting there
Rental CarsSee all Maspalomas rental cars
5127Reviews766Q+A100Room tips
Reviews
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Most Recent
Nice hotel, nice bartenders, the view is great. The food is ok. Everything is clean. First time in all exclusive and I am not disappointed. You can eat and drink all day long, much more than necessary! There is a musical show every night at 9.30!
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Date of stay: May 2022Trip type: Traveled
Helpful
Hotel's Favorite
This July I spent 7 nights in H10 Meloneras with my family and it was amaizing stay for us. Everything was perfect from the moment we checked-in till the check-out time. Beautiful environment with Goudi's touch, high level of provided services, amaizing food for lanch and dinner, infinity pool with ocean view (my favorite 😃)... I apsolutely love everything about this hotel, but I think that the bigiest value is it's staff. They litteraly spoiled us and made us fill like at home❤. All we wanted is to have relexed holiday after the year of lockdownds and we got the best stay ever, life memories and dream about coming back😍!
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Date of stay: July 2021Trip type: Traveled
3 Helpful votes
Helpful
Response from , Director General at H10 Playa Meloneras Palace
Responded Aug 17, 2021
Dear 96nera, thank you for your perfect valuation. It was a pleasure for us to have had you as our guests. Your comment is really important for us and we like to thank you for sharing your experiences with other travellers. We really appreciate that you let us know that you enjoyed your stay from the beginning until the end and of course we will tell our staff that you where happy with their service. Please do not hesitate to contact us if you have questions or need help for your next reservation. Hope to see you soon again. Best regards, Kathleen L. Equipo Directivo H10 Playa Meloneras Palace Hotel *****
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Spent a week here, couldn’t fault in any way; great facilities, fantastic staff and food was probably some of the best AL. Plenty of options for walking around the area and also took the opportunity to rent bikes for a day, very good value and let us head a little further afield. The bedroom felt a little dated however spotlessly clean and included all the room facilities we needed. All in all, would thoroughly recommend and look forward to visiting again
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from , Director General at H10 Playa Meloneras Palace
Responded 3 days ago
Dear aaitken73, Thank you so much for your incredible compliments and for having the confidence that you would not fail in choosing us. We are glad you had a pleasant stay thanks to the location and the services we offer and of course, we invite you to come back again and repeat the experience. See you next time! Best regards, Silvia H Equipo Directivo H10 Playa Meloneras Palace*****
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We have visited this hotel numerous times over the years but our last trip was pre pandemic. We were not disappointed and as ever the staff were amazing, friendly and always helpful and we enjoyed our privilege package. There were a couple of points that could have improved things for us and that was a more healthy lunch menu, with some snack based options. Secondly I really don’t like to criticise because the staff work hard to keep the complex spotlessly clean but the standard of our room cleaning could have been better, and indeed when we moved our cases to pack the dirt of the room had been swept under the case. The floor on some days was dirty and I don’t believe our sheets were changed the whole time we were there, the pillow slips were certainly not. And indeed on the day before departure the room smelled as if it had been cleaned something we never noticed on previous days. Would we return absolutely as we love the facilities.…
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from , Director General at H10 Playa Meloneras Palace
Responded 3 days ago
Dear N9862UTjanets, Thank you very much for having chosen us once again to spend a few days on the island and thank you also for all your kind words full of praise. However, we would also like to apologise for your comments in this review. As you say, our staff work very hard and we are sorry that this was not reflected. Please do not hesitate to contact us next time to review what is going on and to try to redirect your stay. Once again, thank you for sharing your experience and we look forward to welcoming you back very soon. Best regards, Silvia H Equipo Directivo H10 Playa Meloneras Palace*****
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Short and sweet: This was one of the best holidays we have ever had. 'Nuf said. We have been there three times over the last 10 years. Every year it is the same conundrum - do we go somewhere new, or somewhere we liked previously. We will go back to their H10 hotel again !
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Room Tip: For a little extra you can upgrade to 'Privelege', well worth it.
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Helpful
Response from , Director General at H10 Playa Meloneras Palace
Responded 3 days ago
Dear raffals, Thank you very much for choosing to stay again at H10 Playa Meloneras Palace and for sharing your excellent review on Tripadvisor. We appreciate reading that we are the best hotel and that this has been one of the best holidays you have ever had. It is a great reward for the entire hotel team to know that we were able to once again provide a wonderful travel and hotel experience. We are very glad that you decided to come back to our hotel instead of visiting another place. We look forward to welcoming you again very soon. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****
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First of all, hotel accommodation is a very subjective thing, people have different ideas of what they want or expect from a hotel, ranging between a corporate type hotel to a boutique hotel. People look for different facilities, amenities and what they expect or require the room to provide. Research is therefore important. This must have been our tenth visit to H10. We always book Privilege and all inclusive. We arrived on an early morning flight and Joas on reception was so accommodating and helpful in checking us in he even ensured the room was ready for us. All the staff are so friendly and accommodating. Many knew our names and it really did feel home from home. The restaurants were of all of a high standard serving good high quality food. Our thanks to Nicolette, Africa and Ana in the Gaudi and Samira and her staff in the Brassiere, and the lovely Segio in the Naturalia. The rooms and grounds are kept so clean and tidy. The pools are well maintained and serviced. Some say the rooms look tired but like all of us hotels work to an annual budget or say a five year plan. There always plenty of sun beds, loungers and umbrellas available even in full occupancy. They have both a saxophone player playing both inside and outside, the great Charlie Paz who has some good arrangements of both modern music and classics, and Stefano who plays piano to a professional standard in the piano bar most nights. Regarding the “loud music” at weekends on the beachfront area, the hotel I know is doing all it can but the Spanish legal system is very, very slow. In any event, most people don’t hear it and it only effects a small number of rooms. Maybe we are fortunate in that we have been to so many Led Zeppelin type concerts and loud discos in our younger years we never hear the music from that distance anyway!! There are shops and restaurants within a short walking distance or a five minute cab ride. This H10 has all we need for a comfortable and relaxing holiday and would recommend it to people of all ages. They really try to make your holiday holiday enjoyable.…
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Date of stay: April 2022
Value
Location
Service
Room Tip: Block 1 all rooms overlook the sea with brilliant sunsets
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Helpful
Response from , Director General at H10 Playa Meloneras Palace
Responded 1 week ago
Dear Brian K, Thank you very much for your excellent review and your loyalty to our hotel. We also appreciate all your explanations and details for anyone who is looking to enjoy a holiday with us. It is wonderful to have lived up to your expectations once again and that you had another pleasant and comfortable stay. For us, the main thing is to provide an enjoyable and unforgettable experience to all our guests. We are glad that you are satisfied with the high standard of all facilities and services, and that you feel at home with the warmth of our staff. Thank you again for your comments and for recommending our hotel to all travelers. We look forward to your next visit very soon. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****
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Stayed in a Privilege Room AI for 2 weeks in March, returning home just before Easter. This wasn't a cheap holiday and havig had a very bad experience at another H10 hotel in November we were slightly worried before travelling. We needn't have been. This truly was a 5* experience. The only issue we had was that we never seemed to get our minibar refilled (supposed to be done every 2 days) and always had to ask for t to be done. Fair to say that it was always done when we asked. Apart from that everything was truly excellent and staff were so helpful and attentive. Pools were just about warm enough for a wimp to use (they are heated!) and bar and restaurant service was unfailingly excellent. We will return for sure in 2023 and hopefully for 3 weeks next time. Just got to review the holiday budget first!…
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Date of stay: March 2022
Location
Cleanliness
Service
Room Tip: We liked Floor6 as same floor as Reception/Lobby Bar
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Helpful
Response from , Director General at H10 Playa Meloneras Palace
Responded 1 week ago
Dear Clare B, Thank you very much for taking the time to share your fabulous experience about your recent stay at H10 Playa Meloneras Palace. We are delighted to read that you have had a truly 5-star experience with the attention of the staff, the heated pools and the excellence of the bar and restaurant service. In addition to living up to your expectations, and despite one issue, we are glad that you intend to return and even that we were able to exceed them all. We look forward to welcoming you again next year. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****
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Staying there for the third time, we were even this time so satisfied with everything. The staff is really friendly and provide excellent service. The food is varied and really interesting for a buffel. We though recommend several meals at the Naturalia restaurang for lunch and The Brasserie for dinner. Super!! We really recommend staying in a Privilege room at the top floor with all inclusive. The hotell has a very large outside area. You can always easily find your place in the sun. Nighttime entertainment is of a professional standard. I can just say: Go there if you have the possibility! And as an extra : The architecture of the hotell is marvellous- inspired of Gaudi.
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Date of stay: April 2022
Rooms
Cleanliness
Service
Room Tip: Privilege room!
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Helpful
Response from , Director General at H10 Playa Meloneras Palace
Responded 1 week ago
Dear bntjak, Thank you very much for once again choosing our hotel to spend a few days in Gran Canaria, as well as for taking the time to share your positive experience with travellers who are considering staying on our island. We are delighted that our facilities and your entire experience with us have lived up to your previous stays. We are proud to receive comments such as yours, which mean that we have achieved our main objective, a satisfied and repeat guest. Once again, thank you for sharing your fantastic stay and we look forward to seeing you again for the fourth time. Warm regards, Silvia H Equipo Directivo H10 Playa Meloneras Palace*****
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We booked the 'Privelege' stay, which was a bit indulgent but nice. The staff at the hotel are very friendly and professional, and every part of the hotel was spotless. All the food was provided to a very high standard. We particularly liked the Gaudi restaurant. The restaurants actually feel like restaurants, and the bars like bars - unlike most All-inclusive hotels, where everything feels like a canteen experience. Live incidental music in the early evening (piano, saxophone) added a touch of class. We didn't watch much of the evening entertainment but what we saw was of good quality and a broad range of performance types. Cons: The rooms are not 5*: pretty average. The 'mini bar' is a bit of a joke. A few bottles of beer and coke don't really constitute a mini bar (replenished every two days!) The biggest Con is the unfortunate presence of a club/rave venue between the hotel and the beach. Without this large structure there would be great views of the bay and beach. However, it is the unbelievable noise generated by the club which ruined Fri/Sat/Sun nights. It's hard to explain just how loud this was, even with the windows closed, and it continued until 3.30 in the morning. I had to complain to a receptionist, who got very defensive, very quickly. Clearly I'm not the first guest to find this intolerable. He said he could complain to the police but they wouldn't do anything...So, the hotel just accepts the complaints each week! We moved rooms to the West wing, which was slightly less noisy. A shame that this really is a blight on an otherwise enjoyable hotel experience.…
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Date of stay: April 2022
Value
Cleanliness
Service
Room Tip: West side of the hotel may be quieter - and on the lower floors.
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1 Helpful vote
Helpful
Response from , Director General at H10 Playa Meloneras Palace
Responded 2 weeks ago
Dear 554duncane, first of all we like to say thank you for sharing your experience. We are very sorry that your stay was not completely perfect due to the noise at night on weekends. We assure you that we are doing everything in our power to make a cordial coexistence between businesses. However, we appreciate that you have also mentioned the positive aspects of your vacation with us and we hope to have good news soon and to welcome you again in better circumstances. All the best, Kathleen L. Equipo Directivo H10 Playa Meloneras Palace Hotel *****
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Thank you to all the staff at this hotel. I have just returned from a wonderful week.here Friendly helpful clean. food incredible all staff smiley helpful from reception (Joas) who when was not happy with my room ...paid for sea view got a tree view ...single beds and disabled toilet. He searched until he found me a more suitable room with a sea view. Sinia looked after our room perfectly truffles, and bed turned down every night how special.. No kettle but ask, and you will receive Pools are super everywhere spotless. Choice of food out of this world from fish steak roast if you want it . Italian, incredible salads with prawns that were delightful... One word of advice does not try and walk to the market get a taxi; it's dangerous with pathways that disappear 5 euros max worth every penny. If you're going soon, be prepared for an amazing chilled time ...…
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Miguel Corbatón, Director General at H10 Playa Meloneras Palace
Responded 2 weeks ago
Dear Sharon K, We would like to thank you for taking part of your time to share your marvellous experience in our hotel. It is a pleasure to read that you like the friendliness, the cleanliness and that our staff at the reception could help you with the issue of the tree view. We are glad to know that you enjoyed the pools and the food. Once more thank you for sharing your experience and your piece of advice as well. We would like to welcome you back in a near future. Kind regards, Cora G. Equipo directivo H10 Playa Meloneras Palace*****
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PRICE RANGE
$145 - $211 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
h10 playa meloneras palace hotel maspalomas, h10 playa meloneras palace maspalomas, playa meloneras palace, gran canaria meloneras, meloneras palace
LOCATION
SpainCanary IslandsGran CanariaMaspalomas
NUMBER OF ROOMS
374
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Claim Your Listing Frequently Asked Questions about H10 Playa Meloneras Palace
Which popular attractions are close to H10 Playa Meloneras Palace?
Nearby attractions include Playa de las Meloneras (0.09 miles) and C.C. Boulevard Oasis Beach (0.1 miles).
What are some of the property amenities at H10 Playa Meloneras Palace?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at H10 Playa Meloneras Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at H10 Playa Meloneras Palace?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at H10 Playa Meloneras Palace?
Yes, free parking is available to guests.
What are some restaurants close to H10 Playa Meloneras Palace?
Conveniently located restaurants include KopaZ Cafe-Tapas-Pub, La Proa Casa Reyes, and Restaurante Txototxa.
Are there opportunities to exercise at H10 Playa Meloneras Palace?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does H10 Playa Meloneras Palace have an airport shuttle?
Yes, H10 Playa Meloneras Palace offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at H10 Playa Meloneras Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does H10 Playa Meloneras Palace offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at H10 Playa Meloneras Palace?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.