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Hotel THe Koala Garden

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Calle Geminis, 2, 35100, Maspalomas, Gran Canaria Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (672)
Room & Suite (143)
Pool & Beach (73)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Floors marked for social distancing
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#51 of 221 hotels in Maspalomas
Location
Cleanliness
Service
Value
Travelers' Choice
Hotel THe Koala Garden features 160 rooms in three categories, several pools for adults and children, a buffet restaurant, a pool bar and a sports bar. The complex is characterized by a wide range of entertainment and leisure activities for each member of the family to enjoy the holidays as deserved
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Billiards
Darts
Children Activities (Kid / Family Friendly)
Kids club
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Baggage storage
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
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Room features
Air conditioning
Housekeeping
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
Spanish, German
854Reviews376Q+A100Room tips
Traveler rating
  • 410
  • 259
  • 114
  • 50
  • 21
Time of year
Traveler type
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Popular mentions
Christine H wrote a review Jan 20
Hexham, United Kingdom2 contributions
Came out for a couple of days rest with my husband. I know you get what you pay for ,but food here is terrible..cold no choice. Restaurant very bleak doors fully open with wind blowing through so very cold in january.most of bar cordoned off so limited spaces to have a drink. Top pool n area near gym stank of cat poo, cat excrement left on green. Snack bar no choice if your vegatarian
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Date of stay: January 2022Trip type: Traveled as a couple
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Britany wrote a review Jan 14
1 contribution
This hotel is really good!. They have a wide variety of food and the staff is very polite and friendly. I would like to have an special mention to the animation team for making our holidays in Gran Canaria unforgettable. Just want to point out the lack of clean towels and sheets.
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Date of stay: January 2022Trip type: Traveled with friends
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Response from Recepción Koala Garden, Director General at Hotel THe Koala Garden
Responded 1 week ago
Dear Britanyparker123 thank you for sharing your comments with us as they help us improve our services. At the THE Koala Garden hotel we know that entertainment is very important. That is why we are delighted to read that our entertainment activities were to your liking. We look forward to welcoming you back to our facilities.
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Robert R wrote a review Jan 13
2 contributions
All inclusive 5 night stay. Room good size with all necessary amenities. Food at the restaurant is good, nice daily varieties . Staff very attentive and friendly. Lock broke on our patio door and when we got back it was fixed. Lovely touch as it was my daughters birthday they left a gift for her in the room. Taxis are everywhere and very cheap but would advise renting a car to see as much of the island as possible.
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Date of stay: January 2022Trip type: Traveled with family
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Response from Recepción Koala Garden, Director General at Hotel THe Koala Garden
Responded 1 week ago
Dear guest than you for sharing your comments about your recent stay at The Koala Gargen. We wish to welcome you back on your next visit to Gran Canaria.
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Diane wrote a review Jan 10
6 contributions3 helpful votes
Stayed for one week. One of the nicest apartments we've had. Modern, spotlessly clean, maid attended daily. Staff are lovely, friendly and polite and lady on reception exceptional, couldn't have done more for us were zone 2, overlooking the splash pool/bar area, open 11.00 - 23.00 for drinks, snacks, and lovely coffee. Only complaint about the room was the bed, 2 singles pushed together, but seems standard throughout Spain? Food - we were all inclusive. Some very nice dishes, steak, beef teriyaki, pulled pork, beef stew and fish all good. Would have to he very picky not to find something to suit, although will say it could have been hotter. The hot breakfast wasn't the best we've had but a lot of other choices, the omelette was very nice. The hotel is really nice but in a very quiet area, and nothing much on offer for adults, more a family hotel with evening entertainment for kids only. The bar was very disappointing, no entertainment, music, pool table, just a room. Holiday world 5 minutes walk has a great sports bar and lovely gin and cocktail bar on the roof, with a street food market, a great place. Meloneras is only 5€ in a taxi, with loads of restaurants and shops, but expensive. The market 5 minutes up the road is good, Wednesdays and Saturdays until 1.00PM. All in all, a very relaxing holiday in the sun in a lovely hotel, but the location too quiet for us.
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Date of stay: January 2022Trip type: Traveled as a couple
1 Helpful vote
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Response from Recepción Koala Garden, Director General at Hotel THe Koala Garden
Responded 1 week ago
Dear guest we want to thank you for sharing your kind words with us, we are delighted to let you know that we will share your opinion with the entire team so that they use it as motivation to continue doing the great work they do every day. We are glad to know that you enjoyed your stay with us and look forward to welcoming you here again, The Koala Gargen.
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Karen S wrote a review Jan 1
Ballymena, United Kingdom5 contributions2 helpful votes
+1
We absolutely loved this hotel, reception staff amazing, printed out all our documents for traveling home, all hotel staff friendly, room was lovely and clean, we stayed in room 223 pool view it was amazing, food was great, if there wasn't something you could then I'm sorry but your too fussy, we were all inclusive and we had breakfast, lunch and dinner, except for one night we went to holiday world, I could not fault this hotel, cannot wait to come again, thank you for a wonderful stay.
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Date of stay: December 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Recepción Koala Garden, Director General at Hotel THe Koala Garden
Responded 2 weeks ago
Dear guest from Hotel XXX we greatly appreciate your comment and we are delighted to know that we have met all your expectations. Thank you for choosing us on this occasion, we hope to welcome you again on your next vacation.
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PRICE RANGE
$64 - $199 (Based on Average Rates for a Standard Room)
LOCATION
SpainCanary IslandsGran CanariaMaspalomas
NUMBER OF ROOMS
160
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Frequently Asked Questions about Hotel THe Koala Garden
Which popular attractions are close to Hotel THe Koala Garden?
Nearby attractions include Holidayworld Maspalomas Center (0.2 miles), Papagayo Night Club (0.3 miles), and Parque Tony Gallardo (0.2 miles).
What are some of the property amenities at Hotel THe Koala Garden?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hotel THe Koala Garden?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel THe Koala Garden?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel THe Koala Garden?
Conveniently located restaurants include Healthy be Good, Trattoria Anima Sarda, and Club Vista Serena.
Are there opportunities to exercise at Hotel THe Koala Garden?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hotel THe Koala Garden have an airport shuttle?
Yes, Hotel THe Koala Garden offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel THe Koala Garden have airport transportation?
Yes, Hotel THe Koala Garden offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Hotel THe Koala Garden?
The staff speaks multiple languages, including Spanish and German.
Are there any historical sites close to Hotel THe Koala Garden?
Many travelers enjoy visiting Finca Condal Vega Grande (8.1 miles).
Is Hotel THe Koala Garden accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.