We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewslovely visitrefurbished roombit datedset in beautiful gardenstired and in needjuliet balconybus and traintourist infobreakfast choicescomfy bedthe hotel is cleanboiled eggshotel restaurantsister hotelair conditioningfunctional bathroomreception staff
Lovely hotel. Spotlessly clean. Staff friendly and welcoming. Food excellent and breakfast plentiful. Views beautiful. Will certainly return. Excellent value for money. Unfortunately no indoor swimming pool and outdoor pool was not open due to season
The hotel is in a fantastic location overlooking the lake...Although we were a little uncertain about what to expect after reading previous reviews we were delighted with this lovely old hotel, although slightly jaded in places, for the money it was excellent..the staff were extremely...More
I stayed at this hotel with my mum for 3 nights from 16th to 19th October 2017 and I have to say that the best thing about the hotel was its friendly and welcoming staff. Even before I travelled I emailed the hotel asking for...More
1 Thank aisha2018
Response from SHGDirezione, The Management at Hotel Villa CarlottaResponded November 14, 2017
Thank you for taking the time to share your experience with us and the Tripadvisor community.
We are very pleased to read that you enjoyed your stay with us and found the staff to be very courteous and helpful. We have a great...More
We came here with my mother for her birthday. As previous travellers wrote the hotel does need a bit of updating, but could be quite charming for the right person. The location was great, on the lakeside, the bus stop 5 minutes away, train station...More
1 Thank kataling1770
Response from SHGDirezione, The management at Hotel Villa CarlottaResponded October 28, 2017
Thank you for taking the time to share your opinion.
We are happy to learn that you had a really nice stay in the hotel. It was particularly pleasant to see that your impression of our staff was very helpful and friendly.
Lovely destination but hotel disappointing, staff unfriendly, food poor, service in restaurant very poor. Swimming pool not usable. Altogether disappointing. Bathroom dated, soil under the fridge and fridge got hot if cupboard door shut. No lounge area either so if you were eating out then...More
3 Thank Anne C
Response from SHGDirezione, The Management at Hotel Villa CarlottaResponded October 15, 2017
Thanks a lot for sharing your review on Trip Advisor and choosing SHG Hotel Villa Carlotta for your Holiday on Lake Maggiore.
We are very sorry to read that we haven’t met your expectations.
At the same time we believe that any comments...More
Response from KrisHunnisett | Reviewed this property |
Left there yesterday. We had room 265. It was refurbished and ok. We had a balcony overlooking the lake. Yes there is a busy road outside but it is not very busy late at night. The bathroom could have done with modernising... More
Left there yesterday. We had room 265. It was refurbished and ok. We had a balcony overlooking the lake. Yes there is a busy road outside but it is not very busy late at night. The bathroom could have done with modernising and the seal around the bath was mouldy but the shower was actually fine. The bed really comfy. Plenty of wardrobe space. The common areas upstairs were a bit shabby and I guess from the comments so are some of the older rooms. The whole hotel was really clean. The pool man spent hours every day getting every spec from the pool. Our room was spotless every day and clean white towels changed daily.
The breakfast was great. As much as you wanted and everything including Glutin free cereals and soya free dairy. The staff try really hard to make your stay as enjoyable as they can. Belgirate is a bit dead and public transport isn't very regular. Especially in the evening but unusually for the area they have plenty of parking. We had a lovely stay and I would happily return.