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Mercure Tunbridge Wells

8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
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Mercure Tunbridge Wells
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594 Reviews from our TripAdvisor Community

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Chichester, United Kingdom
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 7, 2014

We used this hotel for a weekend break our room was clean, quite and comfortable, breakfast was fine but ingredients were not high quality for a hotel that is rated as 4star they need to up there game, spend some cash and smarten up. On the plus side staff were helpful and courteous

Helpful?
1 Thank john g
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear john g Your comments are much appreciated and I will relay them to the team. Kind Regards Chris Ross More 

Derbyshire
Level Contributor
255 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
4 of 5 stars Reviewed June 3, 2014

We enjoyed our stay at the Mercure. Teh bar food was excellent, the breakfast weas good and the leisure facilities were perfect for us. However, our stay was spoilt by the hotel's lack of ability to manage group visits alongside other guests - but this was more due to a lack of staff and some poor planning aroudn seating arrangements.... More 

Helpful?
1 Thank Peter R
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear LucyandPeter Thank you so much for your feedback about the hotel and team, please be assured that you feedback will be acted upon. We look forward to welcoming you back very soon. Kind Regards Chris Ross More 

Crowthorne, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 1, 2014

Apart from the excellent food and service by the bar staff (the restauarant was full) the hotel is pretty average. There is a small pool and health suite but it is looking very tired and in need of some repairs.

Review collected in partnership with Mercure Hotels

Helpful?
Thank VideoC
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear VideoC Thank you for your comments and thank you for choosing Mercure Tunbridge Wells. Please be assured that your feedback will be acted upon. Kind Regards Chris Ross More 

Cambridge, United Kingdom
Level Contributor
108 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed May 29, 2014

We have stayed in several Mercure hotels before but on this occasion we felt a little let down. The hotel seemed a little run down and the service was a little tired. It seems that this hotel is used purely by men working away from home during the week so I would not recommend a couple to stay here unless... More 

Helpful?
4 Thank John S
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear John S Thank you for your feedback and please be assured that all your points have been taken on board. Kind Regards Chris Ross More 

Liverpool
Level Contributor
63 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed May 19, 2014

First time at this hotel and ideally located for a new site of ours, couple of miles down the road. Staff very pleasant and received an upgrade (Accor card member) without asking and to be fair without the receptionist telling me, so nice surprise when i got to the room. Check-in and check-out very painless. Very large room with the... More 

Helpful?
Thank jon_hall
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear jon_hall It was a pleasure to read your positive comments about your stay and great to hear that you will be returning soon. I will ensure this is passed on to the team. Look forward to seeing you again. Kind Regards Chris Ross More 

Weybridge, United Kingdom
Level Contributor
60 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
1 of 5 stars Reviewed May 12, 2014

I booked to stay at the Mercure Tunbridge Wells using their on line reservations system. I reserved a double room on a flexible rate - cancellable until 2pm on the day of arrival. My travel plans changed (that's why I booked a flexible rate) and cancelled within the deadline. A few days later I noticed on my credit card statement... More 

Helpful?
2 Thank Relay
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Relay Please may I request that you contact me directly on gm.mercuretunbridgewells@jupiterhotels.co.uk. Kind Regards Chris Ross More 

Travelers are raving about these Pembury hotels

Brecon
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 8, 2014

Really great to go back to this hotel, the staff in the bar and restauarnt are fabulous. Ate in the restaurant twice and thoroughly enjoyed the meal and service. Used the pool three times which I really enjoyed, bed very comfy and quiet. The drinks are very expensive which is a shame as this could encouarage guests to "smuggle" in... More 

Helpful?
Thank tegwenbay
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear tegwenbay Thank you for your feedback, I was delighted to read that you enjoyed your stay and experience. We look forward to welcoming you back soon. Regards More 

Maidstone, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed May 2, 2014 via mobile

Overinflated drinks prices, miserable staff! Attending a wedding and was shocked at how much guests were charged for drinks!! A latte and vodka/redbull £9.25! If we had known that there was a tesco 5 minutes away we would have gone out and smuggled our own in! Not particulary helped by the fact all the staff looked like they were attending... More 

Helpful?
3 Thank MrsBadcrumbl
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Mrs Badcrumble Thank you for your feedback regarding your experience. I would like the opportunity to discus your experience further therefore please may I request that you email me directly with a contact telephone number. Email : gm.mercuretunbridgewells@jupiterhotels.co.uk Regards More 

Royal Tunbridge Wells, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 29, 2014

We decided to go for a swim at Mercure and we were unimpressed by the cleanliness by the pool area as we discovered used plasters, hairs, a chewing gum stuck to a window as well as chewed up bits of floats. Also, windows within the pool are going green so could do with a clean, there seems to be a... More 

Helpful?
1 Thank Corine M
Chris R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Corine M Thank you for your feedback regarding the leisure facilities. Please be assured that this is not the usual standard of delivery here at the Mercure Tunbridge Wells. Please also be assured that this has been rectified and I would be delighted to welcome you back to the leisure club. Regards More 

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