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It was excellent place to go away with my wife Nicole and John Fitzsimmonds as i used live around neighbour hood wanted show my wife around Tunbridge Wells and Pembury
The staff were Friendly , polite , welcoming well looking after us and wonderful housekeeping...More
My girlfriend booked this hotel for my birthday as we had other activities planned in the local area. The standard of he hotel and the overall experience were awful.
Firstly, we had to complain on arrival as the bed sheets were dirty (brown stains). A...More
Hotel was nice-I would not say it's the best hotel I have been too. The decor is quite old fashioned and needs updating. The swimming pool fairly small with steam room and sauna. The steam room and sauna were in working order. Breakfast was fine...More
Visited this hotel as part of a Virgin Experience weekend given to us as a Christmas present.Lovely food,my wife requested gluten free when we booked,and that was provided.Friendly staff,easy parking.Would recommend for afternoon tea.
I agree with most of what previous reviewers have said. No Air Con in the bedrooms on one of the hottest days, it was 90f outside and 92f in the bathroom and towel rail would not turn off.
Breakfast was not very enticing, only 2...More
Response from Nathan R, General Manager at Mercure Tunbridge WellsResponded 1 week ago
Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
We appreciate all feedback, therefore your...More
$77 - $178 (Based on Average Rates for a Standard Room)
Official Star Rating provided by the AA.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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United Kingdom >
Royal Tunbridge Wells >
Also Known As
Mercure Tunbridge Wells Hotel Pembury ,
Ramada Hotel Tunbridge Wells ,
Ramada Royal Tunbridge Wells ,
Royal Tunbridge Wells Ramada ,
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
Response from susanr0851 | Reviewed this property |
The hotel is off the main road and has some lovely gardens. When we stayed we stayed in a ground floor room which was very clean and there was no noise. My daughter whose wedding we were there for stayed in a suite upstairs... More
The hotel is off the main road and has some lovely gardens. When we stayed we stayed in a ground floor room which was very clean and there was no noise. My daughter whose wedding we were there for stayed in a suite upstairs with her bridesmaids. There was a few guests staying over after the wedding - all staying in different parts of the hotel and nobody had any complaints. In fact, one couple booked it for a special anniversary they had coming up, because they were so taken with room, quietness, area, food, amenities.
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"Respect the staff at mercure hotel and be nice to them then they would help you"