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Mercure Tunbridge Wells

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Mercure Tunbridge Wells
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679 Reviews from our TripAdvisor Community

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Showing 665: English reviews
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed for one night with our 2 children as had a wedding nearby and barely got any sleep as our room was like a hot box. So uncomfortably hot and window barely opened. Got up early in the morning just so we could have breakfast and leave. In general room was basic but ok for one night but wouldn't stay... More 

Helpful?
Thank aurelia1981
Winchester, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

The needs a refurb tired looking. Some tiles off in swimming pool the room was basic wallpaper curling at the edges dirty grout in the bathroom But the upside a great breakfast & the evening meal was even better very efficient clean & tidy

Helpful?
Thank ayres237
Hatfield Peverel, United Kingdom
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We attended a wedding in the area so booked a room her for the Saturday night. On arrival, we left our baggage in a friends' room who were staying two nights, because our room was not ready. Not a negative as such but always a plus if you can check in a bit early. When we got back around midnight... More 

Helpful?
Thank joolesv8

Travelers are raving about these Pembury hotels

London
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

i tend to have to stay at this hotel every few months or so and tend to choose it due to its location. However there's always just something that stops the stay from being a good one. This can range from a strong smell of urine in the bathroom, to just a dribble of water coming out of the shower.... More 

Helpful?
Thank Curlicat
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Curlicat Many thanks for taking he time out to post your review. Firstly, thank you for choosing to stay with us and your continued custom. Please accept my apologies that we have not quite got this right for you. I am pleased the staff always look after you and you enjoy the breakfast. Please do let me know direct... More 

Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I have stayed here a few times the rooms and service are ok, you could find better but also worse. This time the hotel was ok but this time the restaurant was not as good, staff did not seem to know what they were doing and the food could have been better. I have eaten here before and that time... More 

Helpful?
Thank Adrian H
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Adrian H Many thanks for taking the time out to provide us with your review. Thank you for continuing to choose to stay with us, your custom is greatly appreciated. Please accept my apologies that the restaurant service was not up to expectation on this visit. I am sure this was an off day and would love the opportunity... More 

Cambridge, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Sceptical after reading recent reviews, however hotel looked nice on the approach. The double room however was very tired with squeaky floors, no air conditioning, no extractor in the outdated bathroom (where there were signs of mould on the ceiling)which made it more like a sauna.. Not what you want when trying to get ready for a special occasion on... More 

Helpful?
1 Thank stefie1702
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear stefie1702 Thank you for taking the time out to post your review of our hotel, your feedback is greatly appreciated. I will be sure to share your review with all my team and we appreciate all feedback, therefore your comments are very important to us. Please rest assured that your comments will be addressed with the relevant team members... More 

Argenton-sur-Creuse, France
Level Contributor
134 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have taken photographs of the bathroom, the window in the bedroom we stayed in. The grouting around the bath and up the walls, had mold starting to grow. The cover on a screw on the handle for getting in and out of the bath had come off, the screw was rusty. The shower cable coil was filthy, moldy. The... More 

Helpful?
1 Thank Londontraveller
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear londontraveller Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate all feedback, therefore your comments are very important to us. Please rest assured that your comments will be addressed... More 

France
Level Contributor
128 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel was very full & clearly a popular destination for visitors to the town & local area. The receptionists were very helpful & prompt in their work. Alas, the room was very tired & in need of some clear renovation - this was made known to the receptionist when we booked out - she made notes & was grateful... More 

Review collected in partnership with Accorhotels.com

Helpful?
2 Thank Moreaux
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Moreaux Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate all feedback, therefore your comments are very important to us. Please rest assured that your comments will be addressed... More 

Level Contributor
82 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I'm able to look past the very worn and tired reception, bars and room - well, to an extent. I'd read the reviews and they forewarned me, so I wasn't surprised... An easy check in and up to my room.. As mentioned very tired, musty smells aplenty but at least a comfy bed. It was however very hot. So -... More 

Helpful?
Thank Mike T
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Mike T Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate all feedback, therefore your comments are very important to us. Please rest assured that your comments will be... More 

Greater London, United Kingdom
Level Contributor
7 reviews
4 of 5 stars Reviewed 3 weeks ago

We stayed here last night to celebrate our friends 20th anniversary Apart from having to wait to check in and then had to ask again 'is our room ready?' everything else was very well manged and executed. We had a meal in the Parkside Suite - it was very good - very generous portions and tasty - good service The... More 

Helpful?
Thank fiona4001
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear finoa4001 We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Pool
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Mallows Restaurant
Mallows Restaurant
Cuisines: International
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Mercure Tunbridge Wells

Address: 8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Location: United Kingdom > England > Kent > Royal Tunbridge Wells > Pembury
Price Range: $86 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Tunbridge Wells 4*
Number of rooms: 84
Reservation Options:
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Also Known As:
Mercure Tunbridge Wells Hotel Pembury
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
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