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Mercure Tunbridge Wells

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Mercure Tunbridge Wells
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709 Reviews from our TripAdvisor Community

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Showing 694: English reviews
birmingham
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Booked the hotel after our civil partnership ceremony, for five nights, as we wanted to visit some places of interest around the area. Its in a nice area, about a five minute drive into most of the city centre attractions. We arrived at the start of a week of blisteringly high temperatures which lasted the entire stay. So my first... More 

Helpful?
1 Thank BirminghamPip
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear BirminghamPip Thank you for taking the time out to post your review of our hotel, your feedback is greatly appreciated. Firstly, congratulations to you both on your civil partnership. I will be sure to share your review with all my team. Thank you for your constructive comments, we will work to address them. We very much look forward to... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

Room was tired and dated, peeling wallpaper and the bathroom was a little mouldy. Bedlinen was clean, but well used. evening food was ok. Breakfast was very good but despite advertising back pudding on the menu, wasnt available. They also held a theme night which seemed fun but we didnt go Spa was more of a pool witha jacuzzi, wiith... More 

Helpful?
Thank Brian D
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Brian D Thank you for taking the time out to post your review of our hotel, your feedback is greatly appreciated. I will be sure to share your review with all my team. I am pleased you found a number of positives with the dinner food, breakfast and cleanliness. I will look into the sauna and steam room temperatures,... More 

Holt, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Visiting Kent to see family. Stayed here last October and liked it enough to stay again. This time we booked 2 rooms as mother-in-law came with us this time. She's in her 80s and has mobility issues, but they happily sorted rooms out on the ground floor. Rooms very clean and had all the facilities you'd hope for. Staff were... More 

Helpful?
Thank Peter D
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Peter D, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Worcestershire, United Kingdom
2 reviews
3 of 5 stars Reviewed 1 week ago

Hotel accommodation was good, decided to add breakfast to our stay. Restaurant was help yourself including beverages out of urns, did not have one staff pass our table to ask if all was ok. Food was slow coming out. Maybe should have skipped breakfast as overall hotel was good.

Helpful?
Thank Lynn W
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Lynn W Thank you for taking the time out to post your review of our hotel, your feedback is greatly appreciated. I do hope you enjoyed the wedding. I will be sure to share your review with all my team. I am sorry that service was lacking at breakfast, this certainly is not typical of the service comments with... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

This is the 3rd time I have stayed here (all for work) and it is a very good hotel for the money. Aside from the usual over priced hotel drinks, the food is reasonable and comes really well presented and always tastes great. Also included in your stay you get the use of the wellness centre, a steam room, a... More 

Helpful?
Thank Gary B
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Gary B Thank you for taking the time out to post your review of our hotel, your feedback is greatly appreciated. Also thank you for choosing to stay with us again. I will be sure to share your review with all my team as they do like to read our guests comments. We very much look forward to having... More 

Warwick, United Kingdom
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here which was a business trip. Didn't eat but did drink. All ok but didn't have any bar snacks available. Breakfast was reasonable and room was ok. Didn't pay so can't say if it was value for money or not. Staff were very friendly and helpful though

Helpful?
Thank Wark_blue
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Wark_blue, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Was supposed to be a spa treat for myself and my friend. Nice pool, jacuzzi and sauna. Rooms okay. One single vodka and Coke and one single archers and lemonade £10.40. We were unable to sleep, every door that opens in the corridor can be heard as though it was in your own room. Seemed to be a domestic argument... More 

Helpful?
Thank Sarah G
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Stayed while visiting Pembury for a friend's wedding. Average room, looking a little dated and could do with cheering up. Very warm room and no air conditioning to cool down. Bar would not allow me to pay cash for a bottled water after 12 for some apparent licensing restricting despite only being still water. Breakfast distinctly average. No hash browns... More 

Helpful?
Thank wsces

Travelers are raving about these Pembury hotels

Royal Tunbridge Wells, United Kingdom
Level Contributor
124 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked a day leisure pass at the hotel which included an afternoon tea and on top of this booked separate massage treatments in the Kaya Beauty Studio. The main problem was the phrasing "leisure" pass means quite that, it is not the relaxing spa day we expected. The spa facilities were running children's swimming classes throughout the morning which... More 

Helpful?
Thank PhilG8
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear PhilGB Thank you for taking the time out to post your review of our hotel, your feedback is greatly appreciated. I will be sure to share your review with all my team and Puja form Kaya Beauty. We very much look forward to having the opportunity to welcome you back again in the future. Sincerely, Nathan Ruthven, General Manager More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

On some part it was our own fault for booking during the Christmas party season, but we had an average experience. The staff apologised for the noise and the parties when we arrived, and they offered us dinner in our room. The room was perhaps not used much as it smelt damp, but it was clean and had fresh linen... More 

Helpful?
Thank DannyLatty
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear DannyLatty Thank you for taking the time out to post your review of our hotel, your feedback is greatly appreciated. I will be sure to share your review with all my team. We very much look forward to having the opportunity to welcome you back again in the future. Sincerely, Nathan Ruthven, General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Pool
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Mallows Restaurant
Mallows Restaurant
Cuisines: International
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Mercure Tunbridge Wells

Address: 8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Location: United Kingdom > England > Kent > Royal Tunbridge Wells > Pembury
Price Range: $85 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Tunbridge Wells 4*
Number of rooms: 84
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Also Known As:
Mercure Tunbridge Wells Hotel Pembury
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
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