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Mercure Tunbridge Wells

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Mercure Tunbridge Wells
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719 Reviews from our TripAdvisor Community

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Showing 704: English reviews
Brighton, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

The Mercure looks very welcoming from the outside, but inside it's looking a bit run down and in need of modernisation. Most of the staff are friendly, but some lack key customer service skills. The reception needs another member of staff at busy times; the poor lady working there when I arrived was overwhelmed with new arrivals, complaints about bookings... More 

Helpful?
Thank David B
Swindon, United Kingdom
1 review
5 of 5 stars Reviewed 5 days ago NEW

Would highly recommend this hotel. Staff were helpful and charming. Room was well appointed and very clean. Bar food very good quality. Nothing was too much trouble. Pool facilities looked great too! Would definitely rebook if in the area again.

Review collected in partnership with Accorhotels.com

Helpful?
Thank greeninspain
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Greeninspain, Thank you for taking the time out to post your excellent 5* review. We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive... More 

Rickmansworth, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

A perfectly average hotel in desperate need of a refit. Situated in a quiet location off the A21. Average buffet breakfast in somewhat cramped room, evening meal tasty, average but not good value for money. Staff all friendly and helpful

Helpful?
Thank jsdoc
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear jsdoc Many thanks for taking the time out to post your review, your feedback is appreciated. Thank you for recognising the team for being friendly and helpful, I will be sure to share this with them all. I am also pleased you enjoyed the meals taken with us. Please accept my apologies that you found the hotel to be... More 

London, United Kingdom
Level Contributor
173 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We paid for an upgraded room on the first floor and the room was a good size but not very clean, there was dust on a lot of surfaces. Decent quality bed and well equipped bathroom. The maid needs to be allowed more time to give a good clean. Suprised that there was no safe in the room.

Helpful?
1 Thank allan2952
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear allan2952 Many thanks for taking the time out to post your review. I will be sure to share your feedback with all my team. I appreciate all comments and will work with our housekeeping team to further imrpove the cleanliness. I do hope we can welcome you back again in the future. kind regards More 

Katanning, Australia
Level Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had booked an overnight stay at the Mercure Tunbridge Wells from Australia as we knew we were flying into Gatwick at around 6pm at night and didn't want to have to hunt for accommodation at that time of night on our way to Kent. We duly arrived around 7.30pm and were met quite smartly by the receptionist and directed... More 

Helpful?
Thank Cinnabel
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Cinnabel Many thanks for taking the time out to post your review of the hotel. Please accept my apologies for not fully meeting your expectation on this visit. I am sorrry that we had run out of a number of items from the menu, we experienced a higher level of business than expected and unfortunately had limited dishes available.... More 

Foster City, California
Level Contributor
297 reviews
145 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The staff here were really wonderful during my three night stay, Sophie at the front desk, Vincent & Marisa in the restaurant took very good care of me. The room was cozy with a single and queen bed, TV and hot pot. Bath amenities were nice and I could have floated in the bathtub. Surprised that there was no alarm... More 

Helpful?
Thank MOBX
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear MOBX Many thanks for taking the time out to post your lovely review and thank you for recognising some of my wonderful team. I will be sure to share your review with all my team but in-particular I will ensure that Sophie, Vincent and Marisa get special recognition for this. We all very much look forward to welcoming you... More 

Northampton, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I'd stayed there overnight for some work nearby. The room was very small, no aircon in the room. You can hear people walking and talking (loud and clear) around the corridor from your room. There was music (some party at the hotel) until midnight, right next to my room disturbing my sleep. Breakfast is as late as 0730 compared to... More 

Helpful?
Thank testtest2016
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear testtest2016 Thank you for taking the time out to post your review of our hotel, your feedback is greatly appreciated. I will be sure to share your review with all my team. Breakfast durign the week opens at 6.30, it is only at weekends where we open at 7.30. Should you require anything early we will be more than... More 

Tonbridge, United Kingdom
Level Contributor
185 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The room was realy hot and not easy to open the windows. Facilities are ok and to becfairvthe breakfast was very good. Staff are friendly and efficient. I didn't eat a dinner here but menu looked OK. .

Helpful?
Thank Andy H
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Andy H, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

High Wycombe, United Kingdom
Level Contributor
73 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We wanted to visit some of the castles and gardens in Kent, and felt that the Mercure offered a good location with the added advantage of the spa & pool. Check-in was somewhat slow as our booking was not on their computer, but we were given a clean and quiet room with an industrial sized fan (see other reviews regarding... More 

Helpful?
Thank Footsie
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Hannah Mullin, Thank you for taking the time out to post your review of our hotel, your feedback is greatly appreciated. I will be sure to share your review with all my team. We will take onboard your comments and work together to further improve We very much look forward to having the opportunity to welcome you back again... More 

London, United Kingdom
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hello. We had a family stay here over the Bank Holiday weekend. We chose it for the location (not far from Tunbridge Wells) and leisure / spa faciltiies. Overall. the hotel is not 4 star. It is, as other reviewers, tired and in need of modernisation. In particular, the family room in which we stayed. There was mould in the... More 

Helpful?
Thank heetz
Nathan R, General Manager at Mercure Tunbridge Wells, responded to this review

Dear Heetz Thank you for taking the time out to post your review of our hotel, your feedback is greatly appreciated. I will be sure to share your review with all my team. We very much look forward to having the opportunity to welcome you back again in the future. Sincerely, More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Mallows Restaurant
Mallows Restaurant
Cuisines: International
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Mercure Tunbridge Wells

Address: 8 Tonbridge Road, Pembury, Royal Tunbridge Wells TN2 4QL, England
Location: United Kingdom > England > Kent > Royal Tunbridge Wells > Pembury
Price Range: $88 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Tunbridge Wells 4*
Number of rooms: 84
Reservation Options:
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Also Known As:
Mercure Tunbridge Wells Hotel Pembury
Ramada Hotel Tunbridge Wells
Ramada Royal Tunbridge Wells
Royal Tunbridge Wells Ramada
Mercure Tunbridge Wells Pembury, Royal Tunbridge Wells
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