We always enjoy our stays at St. Eugene. Comfortable bed, nice linens, friendly staff. Dining room was closed unfortunately but thd burgers at the golf course were great. Grounds are pretty and it's a great hold course. We'll be back.
We only took advantage of the casino on our trip through. Unfortunately there is no parking for a 53' rig unless you check in to the campground, ( which looked very nice) but we did not stay. Found the casino very clean, quite small and also expensive. We stayed a short time and proceeded down the highway. I cannot add any details about the hotel so I shall not.
Here for a conference and the staff are so nice, very accommodating. Susan in charge of the front desk has been super, she’s willing to do whatever it takes to make you feel welcome. My room wasn’t ready before 5, they treated me royally and very apologetic for it. When it was finally ready, and I called the desk to order food and beverage, it was Susan who went out of her way to make it happen! I’ve stayed a lot of places,but I’ll never forget how they have made me feel special here!
We are taking a mini road trip from Alberta up the Columbia Valley, and had planned on stopping in Fernie until this place popped up on a travel app as cheaper, and obviously not a chain, so we decided to drive a bit further an stop here instead. We are so glad we did! The staff were lovely, the facilities amazing, and the food delicious. The grounds and setting are beautiful, and St Eugene's itself, despite it's dark past, is a striking building, as is the barn that not serves as the golf shop and 19th hole. It was very quiet during our stay, (Sunday of the Canada day weekend) so there were no issues for us with wait times or getting food at the 19th hole, and we hardly had to share the outdoor pool which the kids thought was fantastic. We didn't use the casino (younglings) or golf (flying visit), but we will definitely be back at some point in the best future. Sadly the interpretive centre was closed while we were there which in no way detracted from our stay, but ultimately this hotel is a former residential school reclaimed by the Ktunaxa people, and I would have really appreciated the opportunity to learn that history from their perspective, especially since we spent the next day at Fort Steele (definitely worth the day trip if you stay at St Eugene's). I admit I am the kind of person who bee lines to museums, though, and I did like all the old photographs of the site they have up on the hotel walls. Overall this was a lovely little gem of a hotel to find; why stay in a chain in town when you can stay somewhere as beautiful as this?…
It is a large and beautiful resort. The 2 hot tubs is nice. All 3 of the resteraunts have great food. Tips: If you want a balcony get the garden side of the building for the view. Top floor has balconies. Bring toilet paper as they have that cheap rough stuff. We went to Walmart to buy some.
Went for a planned golf and spa weekend. When we checked in we received a phone call that our spa service was cancelled due to staff unavailability. Hotel does not take any ownership of customer satisfaction as they said the spa appointment was booked directly with spa and not through hotel. Actually not the case as the hotel directs you to the spa. Manager stated the only thing she could do was forward our concern to the CEO….still waiting on a response. The grounds are nice. I would say the focus here is golf and casino…not really what I would call a resort.
We had a beautiful room looking at the golf course. The staff were excellent and very knowledgeable. A very friendly staff were so helpful. I would definitely recommend staying at the St. Eugene Golf Resort. We enjoyed our stay. A staff recommendation for dinner one evening proved to be an excellent meal. Three days of golfing was great. We tried 3 different courses.
The hotel is older but it is great having it attached to the Casino and the golf course is really great. Our room was quite noisy from other visitors but quieted down about 1 am. The dining isn't great with mostly pub food. Food prices in the Casino are less than at the 19th hole. There was a small fridge with a freezer which was convenient.
We enjoyed staying at this establishment for three nights, as we find it's very relaxing! Staff were friendly and efficient, rooms were clean & Mission rooms were sizable, including affordable pricing. Onsite dining was limited to just the 19th. Hole restaurant at the golf course. We will be back in the future.
This was our third time to resort for a much needed mini vacation. We were hesitant to go as I was injured and on crutches but decided that we could work around it. Front desk staff were friendly, accommodating and helpful. After a mix-up with our room we were given a 20% discount off the room rate. Food options are extremely limited. Seating and menu options are not sufficient for the amount of clientele at this resort. At the 19th hole we witnessed numerous customers walk out in frustration due to orders taking too long and poor service. The staff during the day seemed to try however they appeared to be understaffed for the increase in patrons for the long weekend. After spending a day by the pool we ordered meals from the 19th hole which at first said they were accommodating a large wedding party so they weren’t sure they could facilitate.. even though the wedding party reservation was for 6:30pm and it was approximately 6:00pm when I called. After about 25 minutes we received a call in the room from a you g lady who was very agitated, claiming I had given her the wrong room number. When I verified the room number she claimed that she had been to the room and knocked but no one answered. I advised her that no one had been to the room she argued with me and was adamant that she had been. I tried to tell her that no one had come to our door. Her response was “well, your meals are here if you want them”. When I explained that I was on crutches and could not possibly walk the distance to the restaurant let alone carry the food items, she again repeated in a hostile and dismissive manner that “our meals would be sitting there”. Completely unacceptable way to treat guests who have advised they are incapacitated, in addition to being yelled at and spoken down to by restaurant staff. Casino staff were great. Friendly and happy to see people. After the second day we asked about using a golf cart to assist with me getting around this vast property. They were more than willing to oblige and it made getting around much more easier. Thank you for that!! With the exception of one set of entrance doors there does not appear to be accessibility for those with mobility issues to access buildings and access to rooms. If alone I had to wait for assistance from patrons of resort to open doors for me. My experience with having to be on crutches for a limited duration of time hopefully… has given me a newfound appreciation for those with permanent mobility issues difficulties and frustration with limitations placed on them due to inaccessibility. I would definitely encourage this resort and casino to address this issue as I was not the only client experiencing this limitation.…