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Pullman Bunker Bay Resort Margaret River Region

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42 Bunker Bay Rd Off Cape Naturaliste Road, Bunker Bay, Cape Naturaliste, Busselton, Western Australia 6281 Australia
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
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Updated 05/23/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 05/23/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
4.6
Cleanliness
4.1
Service
4.0
Value
3.7
Enchanting Pullman Bunker Bay Resort is an idyllic 5-star retreat 3 hours south of Perth in the heart of Western Australia's picturesque, world renowned Margaret River wine region. This luxurious oasis is nestled on the pure white sands and azure waters of tranquil Bunker Bay and spans 35 acres of beautifully landscaped native gardens, bordered by the Cape Naturaliste National Park. The resort offers 150 luxuriously appointed studio, 1, 2 and 3 bedroom villas in contemporary Australian style; natural local materials have been used wherever possible and internal finishes include sandstone, Jarrah timber floors and limestone feature walls. All villas offer a choice of garden or lake views and private courtyard or deck. Resort facilities and services include 24-hour reception, concierge and room service, complimentary WiFi in common areas, heated infinity-edge swimming pool, tennis court, gymnasium and playground with BBQ picnic area. Other Side of the Moon Restaurant presents distinctly "Modern Australian" menu a choice of alfresco or indoor dining with superb Indian Ocean vistas. Also overlooking the water is Bunker Bay Bistro & Bar, ideal for casual dining and cocktails with friends and family. Both venues are complemented by an impressive wine list showcasing local favourites. The resort's award-winning health and rejuvenation day spa, Vie Spa, offers luxe treatments that echo the relaxed, natural feel of its secluded South-West location. Each of the 6 spa suites features the beauty of natural light with the privacy of your own secluded courtyard and personal shower. Alternatively, 2 'couple's suites' are available, perfect for romantic shared experiences. With recreation in mind, the resort also offers complimentary weekly activities for adults and children, including yoga, wine tastings and arts and crafts. Local attractions abound with 90+ superb wineries and cellar doors just moments away, alongside a plethora of natural attractions and unique activities including art and craft galleries, magical Ngilgi Cave, the Cape Naturaliste Lighthouse and seasonal whale-watching and wildflower tours.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Hiking
Children's television networks
Parking
Wifi
Paid internet
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Yoga classes
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Wine / champagne
Tennis court
Fishing
Table tennis
Walking tours
Board games / puzzles
Children Activities (Kid / Family Friendly)
Highchairs available
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
BBQ facilities
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Languages Spoken
English, French, Spanish, Chinese and 11 more
2482Reviews19Q+A100Room tips
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gatorbroome wrote a review Jun 23
Mandurah, Australia7 contributions
I went there in 2021 through TripAdvisor and it was amazing. So came home and booked again straight away. TripAdvisor no longer has an affiliation with them however they honoured my booking however it was such a disappointing start from the year before. There was no comparison especially with the food at a 5 star resort . Sent it back limited menu compared to 2021. We got there late and our room wasn't ready . Book in time was 3pm and room still wasn't ready. Then hadn't removed the meal that we returned when we went to book out and hadn't taken out 60 for and wine voucher of the room until I questioned their charges. No yoga class open as per our voucher but no credit offered They then apologised and asked us to give them a second chance when I wrote my review . No thanks not at my own expense I don't think so . Just to be clear out boarders we're closed so we had no Covid issue's at that stage in Western Australia. Buffet breakfast was no comparison to 2021.
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Date of stay: April 2022Trip type: Traveled
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Response from Sandy Crothers, General Manager at Pullman Bunker Bay Resort Margaret River Region
Responded 2 days ago
Dear gatorbroome, Thank you for taking the time to share your review. As you identified, as with many other industries unfortunately we have been heavily impacted by the current environment which has caused a number of challenges and limitations across the resort. We are working toward rectifying these challenges as quickly as possible to ensure that our guests are having the best possible experience.
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Angelia T wrote a review Jun 16
1 contribution
Paid 5 stars price per night but service less than 3 stars. Checked in, but had to carry your own luggage to your room. The reception said “it’s only a short walk away to your room, it’s easy to carry your own luggage there”. No daily housekeeping, so you are expected to stay in a resort but expectation of an Airbnb. Ordered additional supplies and being delivered the next day. Means waited for 12 hours to arrive. Booked dinner at the restaurant but please finish your dinner by this limited time. I stayed this fantastic property several times and this time around, bad customer experience overall. I will be back again cuz of this nice resort but please lower down your service expectation. Maybe this hotel should consider self service option since limited staff strength.
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Date of stay: June 2022Trip type: Traveled
Room Tip: Lower down your expectations for service…
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Julie L wrote a review Jun 14
Kiama, Australia46 contributions13 helpful votes
Do not book through this website. It’s the first to come up in a search for the Pullman Bunker Bay. It is a third party and is based in US. On a search for two nights, nowhere did is say the price was for one night when we were booking for two until my husband checked out. “ guestreservations” The resort itself is lovely! Is it worth over $600 per night? NO! Currently they are running with minimal staff and taking in maximum return. If you are paying that amount of money, you would think you would at least have your room serviced daily. There was nothing special about it to be asking those prices. The breakfast was amazing. The dinner menu was limited and food average. Unable to get into the restaurant, we were put on a cancellation list on the second night. However after viewing the menu, I didn’t think it was special enough to eat there when we were offered a cancellation. There was quite a few items that were the same on both menus. The bar menu was not worth returning to for the second night. We booked a Lakeview room and were allocated 601. If you get this room, ask to be moved to another as this is right next to the bridge accessing the beach where every guest looks straight into your room. Staff were all friendly and lovely. Surroundings were amazing.
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Date of stay: June 2022Trip type: Traveled
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Response from Sandy Crothers, General Manager at Pullman Bunker Bay Resort Margaret River Region
Responded 2 days ago
Dear julieIB7359UP, Thank you for taking the time to share your review. I am sorry to hear that you had a negative experience with your booking agent, generally they are quite good and take care of our guests. We also have a free Loyalty program available called ALL (Accor Live Limitless) which allows you to access member specials and earn reward points which can be utilised for future stays. As these bookings are made directly with us, it also has the benefit of allowing flexibility in the event of needing to change a reservation. We are working on improving the restaurant offering currently and I appreciate your feedback in relation to this. We are also doing our best to find additional resources which will allow us to accommodate more guests for dinner. Thank you again for sharing you feedback and highlighting some areas in which we can improve and I hope to have the pleasure of welcoming you back again soon. Warm regards Kate General Manager
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Loud1Canberra wrote a review Jun 10
Canberra, Australia238 contributions126 helpful votes
As part of a tour group we arrived full of expectations. The resort looks good nestled in the bush just above the Bunker Bay Beach. Unfortunately a few of the rooms weren't ready even though it was 5pm. The rooms are lovely - large and well appointed, good bathrooms. A short walk and you are on the beach - a lovely spot to watch sunset. We had a welcome dinner. The food cool at best with the entrees only warm and the mains cool - served on cold plates. Also the service was disappointing with a significant gap between entrees and the mains and again to dessert. Hopefully this was an off night!
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Date of stay: May 2022
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Response from Kate Stenning, General Manager at Pullman Bunker Bay Resort Margaret River Region
Responded 2 days ago
Dear Loud1Canberra, Thank you for sharing you review. I want to apologise on behalf of the team for the issues experienced during your visit and appreciate you taking the time to highlight these. Ensuring your villa is available at the promised time and receiving a hot meal are very reasonable expectations and I am sorry that we have failed to deliver this for you. I am pleased however, that you were able to make the most of our incredible location and take in the sunset, they are absolutely magical here! Thank you again for your review and I hope to see you again soon. Warm regards Kate
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carolynrb2017 wrote a review Jun 7
Perth, Australia45 contributions3 helpful votes
We had an amazing room overlooking the lake Close to beach walk The room was very roomy especially the bathroom The balcony was lovely for an afternoon local wine drink The only downside was the restaurant First night the meal was excellent except for the bone marrow Second night 4/10 I think due to staffing Cocktails were fantastic the barman made the best aperol spritz
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Review collected in partnership with Accorhotels.com
Date of stay: June 2022
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Chad M wrote a review Jun 4
1 contribution
Very disappointed. Couldn't even get into the restaurant for dinner. Would have been better with some microwave dinners over the room service options (from the limited options available). Waited over 45min for an bucket of ice.. ended up walking to reception and getting my own. Poor service. Same excuse everyday... "So sorry we are understaffed". If they are selling 150 rooms for a weekend, the staff numbers should be employed to suit. Appears Pullman are happy to make maximum profits over delivering a service that the customer is paying for. The worst hotel experience I have encountered from a reputable organisation. Might be worth a visit in summer when the pool & beach can be utilised. But I would not waste your time going here in the cooler months. The locals get preference to the guests with the restaurant.
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Date of stay: June 2022Trip type: Traveled
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Amanda C wrote a review May 2022
1 contribution1 helpful vote
Beautiful hotel and location. Location of the hotel straight down onto a beautiful beach. Need transport to get there. Sadly the quality of the catering of both the food and the service, let down the experience.
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Response from Sandy Crothers, General Manager at Pullman Bunker Bay Resort Margaret River Region
Responded 3 weeks ago
Dear amandacV6923FB, Thank you for taking the time to share your comments with us. All feedback that we receive is valuable as it assists us to improve on the products and services that we provide to our guests. I am sorry to hear that your dining experience was disappointing and did not meet your expectations. I will follow this up with the relevant departments to see where we can improve in these areas. I appreciate you dedicating the time to share your thoughts and hope to welcome you back again soon for a more positive experience. Warm regards Kate General Manager
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Climber292450 wrote a review May 2022
melbourne21 contributions42 helpful votes
A friend and I spent a week at this resort and whilst there were a few issues to address, overall our experience was a very positive one. Staff at this hotel work so hard especially the bar staff and waiters. Not only do they work hard they are friendly, helpful and so polite. A very special mention to Juan who was a huge asset to the Pullman Bunker Bay. We stayed in a 2 bedroom villa, everything was good quality but starting to show it's age. Villas are great as they are very quiet and private. As we were over sixties we appreciated being at the top end of the resort as it is very steep. The pool was lovely but there are no stairs so access is only by steel ladders. Ok for most but difficult for some. Golf buggies are used to transport both people and their luggage. This worked well as they were very prompt. Breakfast was very extensive and great quality. Cakes at breakfast was a bit indulgent but hey it was a holiday! Their housemade muesli was the best I've ever had. We had mother's day lunch in the restaurant and it was a highlight. Reasonably priced and 5 star quality. It was impossible to get a table for dinner so book well ahead, prior to arriving I suggest. We were able to have dinner in the bar area but choices were limited and would benefit from some rotation as choices were the same all week. The beach is beautiful but looked dangerous, there were no lifeguards and signs that warned of numerous sharks. Many tours to vineyards are available, also gin distilleries and brewery's. Pottery and chocolate in the area too. I would recommend Esquire with Bill at the wheel of a vintage rolls Royce. We had the best day with his tour. A beautiful area surrounded this resort. Mammoth caves is also fantastic. We loved our week here.
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Date of stay: May 2022Trip type: Traveled
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polla_1 wrote a review May 2022
Mandurah12 contributions3 helpful votes
We stayed for two nights. The team were very welcoming and helpful. The villa was clean and neat. Hats of to the restaurant staff we had good service overall. Very nice stay with a bonus of good weather
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Review collected in partnership with Accorhotels.com
Date of stay: May 2022
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2 Helpful votes
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Chris C wrote a review May 2022
Perth, Australia502 contributions125 helpful votes
We read quite a few negative reviews about Pullmans Bunkers Bay. We have travelled quite widely and found our King Room Villa very clean and well appointed. Probably the biggest bathroom we have experienced anywhere. Staff were friendly and helpful. We had two nights and didn't leave the hotel. enjoyed our first night meal delivered to our room. Our second night we managed to find a spot at the hotel restaurant, a lovely evening. The breakfast is most likely one of the best we have enjoyed in a hotel, great selection, all tastes met. The hotel pool was heated to a very comfortable swim on a day not too warm. One quirky thing is that the room bar fridge is not stocked until you request the items you want to have. I would have thought a few cans of various drinks would have worked fine. Also the resort seemed to be lacking any nibbles like packet chips or nuts. Overal a lovely weekend away.
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Date of stay: May 2022
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Room Tip: King Villa was lovely
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PRICE RANGE
$202 - $302 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quay west resort bunker bay hotel naturaliste, quay west hotel bunker bay, quay west naturaliste
LOCATION
AustraliaWestern AustraliaMargaret River RegionBusseltonCape Naturaliste
NUMBER OF ROOMS
150
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Frequently Asked Questions about Pullman Bunker Bay Resort Margaret River Region
Which popular attractions are close to Pullman Bunker Bay Resort Margaret River Region?
Nearby attractions include Meelup Beach (4.0 miles), Bunker Bay (0.2 miles), and Sugarloaf Rock (1.0 miles).
What are some of the property amenities at Pullman Bunker Bay Resort Margaret River Region?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Pullman Bunker Bay Resort Margaret River Region?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Bunker Bay Resort Margaret River Region?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pullman Bunker Bay Resort Margaret River Region?
Yes, free parking is available to guests.
What are some restaurants close to Pullman Bunker Bay Resort Margaret River Region?
Conveniently located restaurants include Eagle Bay Brewing Co, Wise Vineyard Restaurant, and Bunkers Beach House.
Are there opportunities to exercise at Pullman Bunker Bay Resort Margaret River Region?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Pullman Bunker Bay Resort Margaret River Region?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Bunker Bay Resort Margaret River Region offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pullman Bunker Bay Resort Margaret River Region?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Chinese, and Japanese.
Does Pullman Bunker Bay Resort Margaret River Region have any great views?
Yes, guests often enjoy the lake view available here.