Hotel was OK, nothing spectacular but nothing too bad either. Staff was polite and kind, and everyone spoke good english. There was only one small ditch on our stay, at one night there was a fire alarm, which was caused by some guest smoking in a non-smoking room (so this was not the hotels fault). The neigbourhood was a bit dodgy, and there were some homeless people under the bridge nearby, but they didn´t bother us any way. Good value for your money!
We stayed in this hotel for two nights. Rooms are comfortable smaller compare to our North American hotels but nice and cozy. Tea/coffee maker in the room also a safe for free use. We were able to create our own pin on safe which was very nice. Free wifi, included breakfast was very good with lot of selection. There is a small variety store with in two minutes walk where you can purchase nice cold beer or variety of wines, fresh sandwiches or other grocery. I also saw couple of restaurants. There is restaurant with in the hotel itself. Overall very nice stay.
I'm giving this Kyriad Paris Nord Porte de St.Ouen only one star - not because you can't stay here for a couple of nights or because anything is particularly dirty or unhygienic. It's because the Kyriad management and the management of the hotel are completely disinterested in serving their guests or doing anything to improve a situation which is obviously getting worse from day to day. Staff are admittedly friendly, but completely incompetent and no attempt is made to deal with short or long-term problems. Almost nothing functions and even the room card has no hotel address on it - so what's with the taxi driver or if you're drunk or unconscious with 10 Kyriad hotels in Paris alone? Has Management no intelligence and staff no initiative?! Although my international business consultancy does anonymous checks on hotels like this, I stayed here recently for 10 days for other reasons. In advance we sent the hotel a business request for a single room with a large "queen" bed (1,60 m) as emails of this nature usually lead to upgrades and staff is careful that the guest be kept happy; but not here. On arrival reception had the email on file, had to be reminded, but had done nothing about it. The room was extremely small, had "not enough room to swing a cat", had no desk, no space for luggage or seating for 2 people and it was almost impossible to work on a small movable table while sitting on the bed. There was supposed to be high-speed WLAN in the room, but it went off for hours every day, which infuriated me; complaints were ignored. The TV was the same and at least 25-30% of programmes had almost no reception. How it functioned was not known and a list of programmes, numbered, was not available; only french and some english programmes were offered. Positive was the free tea/coffee with water-boiler, although the bottle of free water offered was not replaced in 10 days. The window was blocked by curtains and had to be kept forced open while the air-conditioning system wasted energy and money, showing a room temperature 4°C higher than in reality. It is also usual in company hotels that advertising is available in the room for bar and restaurant, but not here: 3 pizzas for around 15€ each, no bar card, no happy hour, no restaurant menu card, nothing; no wonder nobody eats in this cantine-type room with its run-down garden outside. I'm not what one could call an eco-freak, but saving the world is probably a good idea - though not here: plastic glasses covered in plastic foil in the bathroom, tea/coffee cups encased in plastic, plastic spoons to throw away and styropor ice buckets to transport ice from the ice machines (excellent idea) upstairs. Instead I borrowed a water glass from the bar and used only 2 buckets during the entire stay. Why can't management at least replace the glasses in the bathroom with the non-breakable "Duralux" version made in France? But we don't care here and "thinking" is not a requirement. The bathroom was small, but acceptable. That is, if it had been checked by management - water temperature was 57°C and extremely dangerous for guests showering (no - don't mention the deadly "legionella pneumophila" in unused shower heads as an excuse - they only die above 60°C). Hot and cold water taps aren't marked and work in opposite directions in the hand basin and the shower. Part of the glass shower shield was rusting, the plastic falling off it and repairs in white paint smeared on the brown wood. In addition the side of bath/shower was high for getting in and out and as no hand rails are mounted, one has to hold on to the towel rack to climb out, the soap dish being a loose alternative. Last but not least, the area hidden under the back rim of the toilet was filthy, which I could see in the mirror from the bed - doesn't Housekeeping check anything? But the rooms are kept clean by a male employee, friendly, but working so hard he never got to saying "good morning" or so. And Housekeeping was so well organized rooms designated for cleaning by the guest at 10:00, were still uncleanned at 16:00 in the afternoon - ridiculous. Complaints - especially when I became ill on the 4th day - were just ignored, leaving me "dying" for 2 hours, the last full hour in the entrance hall while nothing was done. The entrance to the hotel is a scandal- the metal awning is rusting on the bolts and at the edges, the trash box, scratched and with paint falling off it, hangs at an angle next to the unpainted blue/grey dirty wall on which one can sit waiting for a taxi. The pavement where taxis and busses stop is torn up, with weeds growing through the spaces, and the entrance paving hasn't been high-power down-hosed in years; everything looks run-down with a minimum of attention. Inside, the lift-elevator, despite my comlaints over 3 days, was stopping 10cm too high causing a step, over which guests could have fallen. Normally the lift should have been blocked, but staff didn't put up a "cleaning wet floor" warning sign (danger lift) or even place a chair there with a warning sign on it. And this despite an accident could possibly cause damages in the millions. But who cares? On the day before leaving Housekeeping dropped and broke my computer mouse, which I complained about, and I'm still waiting for an answer. In the same way, having asked the receptionist why American hot breakfasts were not being offered, he denied my suggestion (photos prove it), but did not bother to check, which meant he knew. So breakfast offered for 15€ on two days running included at 09:00 2 types of ham / meat, 2 types of cheese and little else with four half-empty bowls of yoghurt, tinned fruit etc. accompanied by overdated brown bananas. That was all. If this is the way to run a hotel, I disagree. This one-time Holiday Inn is becoming more and more run-down from year to year, as it just doesn't function. Why Kyriad, as a chain hotel, doesn't use in- or external quality controllers to sort out this mess, I don't know and obviously there's no proper training of staff, no regular technical checks etc. And where the "rack rate" (highest price before special offers) and without an included free breakfast is currently 160€ per night!…
The staff were superbly accommodating and went beyond to help me work in the lovely garden area. I arrived 3hours before check in and decided to finish off some work before my meeting nearby. They brought out an extension lead to power my laptop without my requesting and made me feel most welcome. The room was comfortable and decent. The dining area was very nice and the garden was lovely in the warmth of Paris in September. As I wrote it was the helpful and attentive staff that were the stand out feature. Their kindness lifted my spirits after such an early flight and helped set me up for the meeting ahead. Excellent treatment.
Most of the staff very attentive and polite. The location deserves some safety care (but nothing realy big). Nice breakfast, near the Subway (Metro), small supermarket and restaurants. In the weekend the restaurant does not work (except for breakfast)