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Crowne Plaza Hotel Brussels Airport

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#3 of 11 Hotels in Diegem
Certificate of Excellence
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Crowne Plaza Hotel Brussels Airport
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840 Reviews from our TripAdvisor Community

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Showing 559: English reviews
Manila, Philippines
Level Contributor
148 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel provides a free shuttle service to the airport and there's a nearby bus station a well if you want to got to the city. Transport was fairly easy whichever you prefer. The staff was very helpful in giving out the direction and map on going to the city. The lobby was quaint with a welcoming ambiance. Not grand... More 

Helpful?
Thank KatrisskaTravels
Jolien V, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear KatrisskaTravels, Your comment is highly appreciated by the Crowne Plaza Brussels Airport Team and will be shared with all staff members, especially with the reception who helped you out with th direction stowards Brussels. We hope to welcome you back soon. Kind regards, Stephanie Minne - Manager On Duty More 

florida
Level Contributor
126 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed one night (24 Sept) on a layover at BRU. Our experience with the staff - check-in, questions, business center problems - was excellent. The BC printer was out of order, but since I only wanted to print boarding passes, it was not a major issue. Restaurant staff was very cordial, although the limited luncheon menu was a tad pricey.... More 

Helpful?
Thank dcb1Florida
Jolien V, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear dcb1Florida, Just wanted to send a quick note to say thanks for visiting us at Crowne Plaza Brussels Airport last week. Glad we were able to provide you a excellent service at a great location. Hope you enjoyed it and had a save flight. Have a great week. Thanks again for staying with us, Kind regards, Stephanie Minne -... More 

Istanbul, Turkey
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed for a night last week. There is a shuttle that takes you to the hotel every 20min. The room is clean and nice. The staff is friendly. Breakfast is satisfactory. However 210 Euros including breakfast is a bit steep price. My business meetings were within a few minutes driving so it was convenient for me.

Helpful?
Thank charles-river-007
Jolien V, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear charles-river-007, Happy to read you found a convenient location when coming to the office in Brussels. Your positive comment will be shared with the entire Crowne Plaza Brussels Airport team. We are looking forward to your next visit with us. Kind regards, Stephanie Minne - Manager On Duty More 

Solothurn, Switzerland
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Always happy to stay there, but this time it was a nightmare. Check in: unfriendly and they had some probs with the rate I got from booking.com... I had to pay 70 euro more ! this issue is still ongoing !!! They blocked all minibars in all rooms so one has to order via the room service ( extra costs),... More 

Helpful?
Thank Cke007
Jolien V, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear Cke007, First off all, I would like to thank you for choosing the Crowne Plaza Brussels Airport hotel as point off call for your visit to Brussels. I am very proud that our Hotel values its association with its customers and hence in this case, your feedback about your daily experience with us is vital. Please accept my sincere... More 

Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Having stayed in this hotel for almost 2 years on a regular basis, I can conclude that some measures have been taken that really decreased the quality of this hotel. I have reviewed this hotel earlier so I do not repeat the full details, but highlight what changed in my view (maybe measures for cost savings) They seem to save... More 

Helpful?
Thank Frederik H
2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

I stayed here just one month ago and was really happy about the stay. Sadly this time no so, maybe it's just a bad day for the staff but the service is terrible they dont seem bothered. I'm not sure about last time I stayed but they have decided to empty the mini bars in all the rooms. Not sure... More 

Helpful?
Thank Robert M
Zug, Switzerland
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Nice business hotel quite close to the airport - there is even a hotel shuttle to/from the hotel/airport. Rooms are clean and well equiped. There is even a restaurant in the center/main area. Try the beef tatar! You will get all ingredients and you are able to mix it on your own / as you like it. If you are... More 

Helpful?
Thank ZentralCH_Paar
Jolien V, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear ZentralCH_Paar, The Entire Crowne Plaza Brussels Airport Team is happy to read you enjoy staying with us for business. We zould like to welcome you back in the near future for another business or leisure trip to Brussels. Do not hesitate to contatc us directly. Thank you for sharing your experience with us. Kind regards, Stephanie Minne - Manager... More 

Greater London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

The rooms need updating and gym was been renovated when I stayed which was a bit frustrating. However the hotel is an excellent location and restaurant staff were very nice in particularly Anna who made an effort on making sure she looked after her customers.

Review collected in partnership with this hotel

Helpful?
Thank sr232016
Jolien V, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear sr232016, The Crowne Plaza Brussels Airport Team is really happy to read your positive comment on Tripadvisor. We definitely pass the message to Anna about her service that was provided. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Kind regards, Stephanie Minne - Manager On Duty More 

Texas
2 reviews
3 of 5 stars Reviewed 1 week ago

I have been staying in this property for many years, when ever I visited Brussels on business. What I like the most about this property is the park behind that I like to use for walking and gives nice access to the town of Zaventem. Restaurants are a mere 15 minutes away by walk. What I don't like about this... More 

Review collected in partnership with this hotel

Helpful?
Thank texas6006
Jolien V, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear texas6006, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your last stay at the bar, as that is not up to our normal standards. We will share your feedback with our F&B supervisor and make the necessary changes. We hope you choose to stay with us again, so we can show... More 

Province of Milan, Italy
1 review
5 of 5 stars Reviewed 1 week ago

Home. This place is the closest to home when it comes to customer experience. I stay at this hotel regularly when traveling to Belgium for business. It is located near the airport and near great Zaventem restaurants. Rooms are large and very nicely decorated. Great gym too.

Review collected in partnership with this hotel

Helpful?
Thank abo161
Jolien V, Manager at Crowne Plaza Hotel Brussels Airport, responded to this review

Dear abo161, First of all I would like to thank you for taking the time to share your experience with us. We are more than happy to read you enjoy every stay with us. The Crowne Plaza Brussels Airport Team will welcome you in the future with a lot of pleasure. Once again thank you for your comment and we... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Just a stone's throw away from Brussels National Airport, Crowne Plaza Brussels Airport has it all! Surrounded by the Corporate village, home of many intl companies HQs, alongside the ring leading to all European cities and flattered by a beautiful 3HA park, Crowne Plaza Brussels Airport is the ideal place to be, being for business or leisure.Combining professional conferencing, 1st class equipment and personalized service is a MUST for us. Our 315 rooms (incl. club rooms and suites) are the perfect haven of peace. Furnished with state of the art equipment on top of all standard facilities, our rooms will certainly fit your need for tranquillity to work or relaxation after work. Staying with us for leisure? No problem, enjoy the comfortable furniture and great bathroom, sit back and relax!Stay connected to the world, using our WIFI high speed internet connection in the lobby and conference room. Should you need privacy, high speed internet is as well available in the rooms.Taste one of our delicious, home made dishes in the restaurant and whenever the weather allows it, try one of our finger licking BBQ. Just thirsty? Try one of our famous Belgian beers in the bar.If you are looking for a meeting space, we certainly have what you are looking for. With many possibilities, our 900m of meeting facilities, all with daylight, will certainly fit your requirements ... more   less 

Additional Information about Crowne Plaza Hotel Brussels Airport

Address: Leonardo da Vincilaan 4, Diegem 1831, Belgium
Location: Belgium > Flanders > Flemish Brabant Province > Diegem
Price Range: $99 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hotel Brussels Airport 4*
Number of rooms: 315
Reservation Options:
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Also Known As:
Crowne Plaza Brussels Airport
Crowne Plaza Diegem
Hotel Style:
#1 Family Hotel in Diegem
#1 Business Hotel in Diegem
#1 Romantic Hotel in Diegem
#3 Luxury Hotel in Diegem
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