The NH Brussels Airport Hotel is an excellent value that is staffed with incredibly helpful and friendly staff. Everyone from the check-in process to housekeeping, shuttle drivers, and bar/restaurant staff was very attentive and helpful. The staff is great with suggestions, solutions, and an overall welcoming experience. I was there for 2-weeks so I experienced it all and was not disappointed once!
Great stay at the renovated rooms. Clean , good shower and silent. Due to covid restaurants and bar were closed . Breakfast with room service and was very good and on time. Receptionist was helpfull and made us feel welcome.
Excellant hotel, with good facilities. Friendy staff throughout and enjoyed the food served. Relaxing lounge area and good service when served drinks. Pet friendly. Location idea for the airport and a stopping over point from the motorway. Didn't have breakfast so can't comment. Would definitely stay again.
Modern and clean place, looks brand new, for a fair price. I enjoyed the very quiet room, no noise from anywhere, ask for 366. Breakfast is perfect compared to US standard, omelettes are real and taste good
Staff very friendly. But when first entering my room in the late evening I had an encounter with three silverfishes on my bed. Went back down to the reception to change rooms which was successful. The new room was free from vermin but still had issues with cleanliness especially in the bathroom (hairs and stains). Not a great experience after a long day.
Good price/quality. Good beds and bathroom. Friendly staff. Breakfast should be earlier. In Covid times, you have to be early at the airport. An inferior carton box as a replacement for breakfast. good shuttle to airport with friendly driver
We only stayed for 1 night in this hotel, because we missed our connecting flight, but the hotel was so nice. The room was clean and modern. The matress was very good, had an excellent sleep. also the food was very nice. Good and professional service from the staff. Would definitly recommend this hotel to anyone !!!
The room is spacious, price was reasonable and it has a nice free shuttle to the airport. However, there was not a bottle of water in the room and the shampoo bottle had run out without being replenished. The design is quite nice though. No double bed but the singles put together...
We stayed at NH Brussels Airport prior to a long haul flight from Brussels Zaventem and it was an excellent stay. The room was very clean, stylish, contemporary and well equipped. Huge windows let in a lot of natural light so the room felt warm, spacious and welcoming. We ate in the bar that night rather than go out looking for a restauarnt and the food was good, served quickly and was well above average for an airport hotel eatery. Check-in and out was smooth and being able to leave the car in the secure car park as part of the Park, Sleep, Fly deal was excellent. There was nothing to fault the experience so we decided to book the NH Hotel for our return journey back through Brussels. This time we asked for a higher floor which the hotel was good enough to give us and again we got a room that was large, well appointed and felt really spacious. However everything went downhill from there. The WC in the bathroom was broken and they did not have any maintenance people on site so we had to move rooms. The new room was much smaller, really quite gloomy and nowhere near as nice as previous rooms we had. The hotel was very busy that night with lots of airline crew teams in so room options were limited and we requested a room well away from the noise of the elevators and the main train line and at first that seemed to be OK but the unfortunate thing was that the noise of the railway line was still quite disruptive even facing away from the rail line. The meal in the restaurant this time was well below average - it was deeply frustrating that in the sapce of two weeks the quality of the meal could be so different. Next morning the cleaning staff were at work early making some amount of noise so if a longer stay in your bed was what you wanted it was never going to happen as they went about their duties. So one excellent experience that would gladly recommend the hotel to anyone staying in Brussels to another stay that was quite frankly a huge disappointment. We have stayed in the airport hotels at Brussels on a few occasions including the three hotels that are just up the hill from the NH and we were never that happy with them hence the reason we kept trying to find something better. After that first night stay in the NH we thought we had found the just the right place with good facilities, lovely staff and more than decent food in the restaurant but that all fell apart on the second stay. We have decided that next time we will try the NH one more time and hopefully have the good experience rather than the mediocre one because the facilities are very good, the parking if you need it is secure and the staff are all very helpful. Hopefully next time it is good and at last we have found a hotel in the Brussels Airport area that offers good accommodation with good value for money because that has not been easy to find so far.…
An excellent hotel. Information about the shuttle service provided up until the last moment. Room was very clean, great bathroom. Friendly service at the desk. A very good breakfast buffet in the morning and again the shuttle left exactly on time