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Carbon Hotel - Different Hotels

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#1 of 11 Hotels in Genk
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259 Reviews from our TripAdvisor Community

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Showing 91: English reviews
Leuven, Belgium
Reviewed 4 weeks ago

Stayed here with family for two nights but wasn't impressed at all. Altough the hotel looks nice and trendy on first sight, you soon discover lots of defaults. The rooms are spacious but very dark. The design is maybe nice but why there is no towel rack is a complete 'not done' Our safe didn't work either. You soon get...

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Helpful?
1Thank WimLeuven
Heidelberg, Germany
Reviewed November 4, 2016

We were here for just one night and arrived very early at 10am (check-in is after 3pm) but the very kind receptionist made every effort to find us a room nonetheless, it even included a free upgrade. We really appreciated this unannounced early check-in. The room was spacious and stylish, yet a bit "dark" but we liked it. The half...

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1Thank leolimoncello2003
Siggiewi, Malta
Reviewed November 3, 2016

Very modern and comfortable place to stay in Genk. Very spacious, clean and convenient rooms. Good restaurant service. Only criticism is that the spa services are maybe priced too high for hotel guests. Yet a breath of fresh air in the hotel industry, keep it up.

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1Thank BernardVassallo_4
Reviewed October 15, 2016

I've stayed in the hotel couple of years ago when it probably must have just opened and I remember that I loved it then. Well only after two years things have gone slightly down hill. I will start with the positives - front of house team (reception, bar and waiters staff) extremely polite and helpful. Rooms haven't changed and It's...

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Helpful?
2Thank Krasina M
DifferentHotels, Manager at Carbon Hotel - Different Hotels, responded to this review

Hi Krasina, Thank you very much for your feedback. What a pity that your room was not clean, this is unacceptable! I will discuss this with our housekeeping. Please contact me if you want to come back (s.biesmans@differenthotels.com). Different regards, Sonny Biesmans Guest Loving Assistant Manager

Reviewed September 18, 2016 via mobile

It's the fourth time that we stay at this hotel . The hotel breathes sophistication and class from the reception to the rooms however there are details that need attention, particularly in the maintenance field. For that reason I was planning to give a 3 however the bed and pillows are so comfortable and the room so sexy bringing the...

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1Thank Joana D
DifferentHotels, Manager at Carbon Hotel - Different Hotels, responded to this review

Dear Joana, We promise you we will work on that. See you next time! Different regards, Sonny Biesmans Guest Loving Assistant Manager

Antwerp, Belgium
Reviewed August 15, 2016

The hotel is excellently located in the city centre opposite the railway station. Parking (12 €/24 hr) is next door and you enter the hotel directly with the elevator. As the name suggests black tones are the defaults for the very modern and elegant design throughout the hotel. Rooms are spacious with a separate but half open bathroom and walk-in...

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1Thank Maurits V
DifferentHotels, Manager at Carbon Hotel - Different Hotels, responded to this review

Hi Maurits, Thank you very much for your great review. Nice to see you enjoyed your stay with us. Looking forward to welcome you again. Best regards, Sonny Biesmans Guest Loving Assistant Manager

Hornchurch, United Kingdom
Reviewed July 31, 2016

Was booked in my client. First sign was good, all trendy and clever and then went downhill. Service was hell, sat in the bar, eventually had to flag someone down asked for menu. drunk beer ready to order food, 20 mins waiting I moved tables to be nearer waiter..who still ignored me. Finally flagged him down and was told restaurant...

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1Thank Garry D
DifferentHotels, Manager at Carbon Hotel - Different Hotels, responded to this review

Dear Garry, Thank you for taking your time to write a review on TripAdvisor about your recent stay in the Carbon Hotel. Your feedback is much appreciated, as it is this interaction with our customers that allows us to further improve the quality of our service. It is unfortunate that the service in our restaurant wasn't perfect. We will discuss...

Hasselt, Belgium
Reviewed July 27, 2016 via mobile

This is an absolute trendy hotel with a beautiful internal garden. The rooms cosy and provide you the promised experience. Unfortunately they are not quite yet there as various parts of the package either don't match or are not fully up to the same quality level like for example the sanitary fittings or the open kitchen only used to finalise...

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Thank D N
DifferentHotels, Manager at Carbon Hotel - Different Hotels, responded to this review

Hi, Thank you very much for your review. I'm glad to see that you enjoyed our 'Carbon Experience'. Thank you for your recommendations. Hopefully we can welcome you again. Best Regards, Sonny Biesmans Guest Loving Assistant Manager

Istanbul, Turkey
Reviewed May 26, 2016

I stayed at this hotel for 3 nights during a business trip. First of all its location is very good. Just oppsite to the train station and in the very center of the city. Rooms are quite big and you feel very comfortable. Staff at reception are very kind and looking after to help you. On the other hand I...

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Helpful?
Thank SEDAT T
Sonny B, Manager at Carbon Hotel - Different Hotels, responded to this review

Dear Sedat, Thank you for taking your time to write a review on TripAdvisor about your recent stay in the Carbon Hotel. Your feedback is much appreciated, as it is this interaction with our customers that allows us to further improve the quality of our service. Nice to see that you enjoyed our location, rooms & staff. Whay a pity...

Angers, France
Reviewed May 16, 2016 via mobile

Nice modern hotel from first look. Room also has a modern look to it. Some big issues though: check in is very slow and there is only 1 staff even during evening rush hour. Could be waiting for a while if more than 1 person ahead of you. Bigger problem: bed sheet was dirty with suspicious stain (see attached). Room...

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2Thank Langevindadoption
DifferentHotels, Guest Relations Manager at Carbon Hotel - Different Hotels, responded to this review

Dear “Langevindadoption”, Thank you for taking your time to write a review on TripAdvisor about your recent stay in the Carbon Hotel. Your feedback is much appreciated, as it is this interaction with our customers that allows us to further improve the quality of our service. It is unfortunate that the sheets were not clean. We think it is very...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Carbon: Carbon is found in the food we eat, the clothes we wear, the cosmetics we use and the fuel in our cars. Carbon is the 6th most common element in the universe and a major building block in the chemistry of life. In Genk, it has an additional meaning: it is the name of a chic and stylish official design hotel that offers a complete range of services and facilities under one roof. Carbon Hotel is also a showcase for the talents of Limburg designers, who have conceived a harmonious blend of originality and luxury. Carbon Sleep: All 60 guest-rooms have a view on the exclusive roof garden and invite you to relax in style. Each room provides a luxurious bath or shower unit, R(ed) G(reen)B(lue) lighting system, an iDock, free internet and a minibar. Carbon Meet: Carbon has two unique meeting rooms, an exclusive boardroom and a VIP room. Meetings can be combined with a drink at the impressive roof garden. Gusto: Enjoy the innovative Gusto restaurant with its exclusive wine and champagne bar. Delicious dishes are combined with an excellent selection of new world wines. The chef works with regional ingredients to create contemporary flavours. Carbon Taste won the 2008 European Interior Design Award in London. Carbon Sense: Need to relax? Our team is delighted to welcome you to Carbon Sense: a fully integrated city spa on the top floor of this design hotel. Here you can unwind in the bathhouse or enjoy a relaxing treatment. Practical Information: You can park your car in the Q-Park, located underneath the hotel. Price: € 12,- per 24 hours. The main station is within walking distance. For more information, route description and to make a reservation, go to carbonhotel.be. ... more   less 

Additional Information about Carbon Hotel - Different Hotels

Address: Europalaan 38 | 3600 Genk, Genk 3600, Belgium
Location: Belgium > Flanders > Limburg Province > Genk
Price Range: $114 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Carbon Hotel - Different Hotels 4*
Number of rooms: 60
Reservation Options:
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Also Known As:
Carbon Hotel Genk
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Questions & Answers

Questions? Get answers from Carbon Hotel - Different Hotels staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Check how clean the room is before you settle.”
 of 5 bubbles krasinam2014, Oct 15, 2016 | Read review
“don't stay there”
 of 5 bubbles garry5dennis, Jul 31, 2016 | Read review
“All our rooms were quiet, warm and peaceful but check the bathroom door. Very annoying.”
 of 5 bubbles 311Kel, Mar 17, 2016 | Read review
“Don't go there”
 of 5 bubbles Geert76, Jan 12, 2016 | Read review
“4th floor rooms are the best”
 of 5 bubbles iWiebe, Dec 6, 2015 | Read review
5 of 5
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