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Stirrups Hotel

Traveler (57)
Room & Suite (13)
Dining (2)
Certificate of Excellence


#1 of 7 hotels in Bracknell
Certificate of Excellence
Maidens Green Village
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Room service
Banquet Room
Dry Cleaning
Laundry Service
Meeting rooms
Non-smoking hotel
Wheelchair access
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Room features
Family Rooms
Non-smoking rooms
Good to know
Great View
83Room tips
Traveler rating
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Popular mentions
Having been married here 10 years ago I decided to take my wife for Valentines in the evening. Unbeknown to me my wife had been down during the day to arrange a special suprise for me in the form of some presents. She had arranged for these presents to be presented to me when we
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Response from Stirrups, Manager at Stirrups Hotel
Responded Feb 25, 2019
Dear Mr Gordon, Thank you for your review. We are an honest family run hotel and are always grateful for the many fabulous reviews on this review site and other review forums. Likewise, when we receive an honest negative review, we will always investigate carefully and make any changes necessary to ensure any negative situation does not occur again. However, I do feel in this case, some of your comments are both unfair and in some cases completely false. Your wife had indeed been down to the Hotel earlier in the day with gifts which we kindly agreed to present when you sat at the table. She asked us specifically to take them out of the plastic bag, which we did when we delivered the presents to you. In fact the plastic bag remained in the our Duty Managers office the following morning. I have looked into the time for the food order to be taken. As you had sat at your table 20 minutes after your booked time, and due to being exceptionally busy earlier in the evening, the time it took to take your order was longer than normal and for that I apologise. Due to the Valentines specials we were running on the 14th February, we did prepare slightly lower volumes of our main menu to avoid wastage. It is unfortunate that earlier in the evening the dishes you wished to have from the main menu were so popular they had indeed run out, however the waiting staff did point out those two unavailable dishes when you sat down at the table. We did also have a salmon starter on the Valentines specials menu. My apologies that you didn’t get the choice you wished for – it was just unfortunate. I have checked with the waiting staff and no one can recollect you ordering any extra sauce, - the sauce was in a separate dish on the plate to allow the guest to pour their own sauce over their steak. However I also understand that due to a argument you were having with your wife, the food was left untouched for 15 minutes. Due to this argument which was loud and with poor language, the waiting staff rightly felt uncomfortable coming to your table to check back on you and unforatunely, our Restaurant Supervisor then had to apologise to the other tables in this area of the restaurant. Though I appreciate how much a personal issue can have an impact on any view of an experience, I do feel that you review treated us unfairly in this case and hence felt the need to reply. Management
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My now husband and I had visited the hotel on one of the wedding open days and instantly fell in love with it. The staff from the word go were incredible. Louise was our primary wedding co-ordinator although Karen and Jody also assisted on occasions. From the outset they
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what a great place to get married at big and spacious and no complaints about the bar service.great prices if you are a beer drinker and anything else prices are a bit steep in my opinion but it was a great evening had by all would recommend
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Lovely hotel to visit either for coffee or light lunch, very cosy long fire, lovely restaurant with good selection of food. Grounds are lovely, situated near to good places to visit.Windsor is not far also LEGO land, plus many other places on the doorstep.
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Helpful friendly staff who moved us into a quieter part of the hotel due to a wedding that was taking place that day. The room was very spacious, clean and warm. Breakfast was ample and well cooked. A good find!
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$87 - $191 (Based on Average Rates for a Standard Room)
stirrups country hotel
United KingdomEnglandBracknell
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