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Elizabeth House Hotel

Traveler (25)
Room & Suite (17)
Dining (5)
Certificate of Excellence

About

#3 of 6 B&Bs / Inns in Bracknell
Location
Cleanliness
Service
Value
Certificate of Excellence
Elizabeth Hotel is a luxuriously elegant and restful hotel where guests will feel at ease and where we are committed to excellence. Now fully licensed and with full evening dining both during the week and weekend breaks available. With two menus both at very reasonable prices and for the business traveller who does not have time for a sit down breakfast, we even provide a full takeaway baguette and cup of tea or coffee. Elizabeth House - accommodation with four star everything
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Property amenities
Free parking
Secured parking
Free High Speed Internet (WiFi)
Free internet
Non-smoking hotel
Outdoor furniture
Private check-in / check-out
Ironing service
Wifi
Internet
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Room features
Non-smoking rooms
Desk
Safe
Telephone
Iron
Flatscreen TV
DVD / CD player
Bath / shower
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, Russian, German
149Reviews
1Q+A
27Room tips
Traveler rating
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Popular mentions
Where to begin. Firstly this is NOT an hotel, or as one description reads, “a luxuriously elegant hotel “. Read Trip advisor and it says that it is #3 out of 6 BED AND BREAKFAST in Bracknell. On Trivago it says that it is a B and B/ INN. Driving along a main road in Bracknell I at first thought that the Sat Nav was having a funny 5 minutes and had directed us to the wrong place. Sadly no it was correct, this was Elizabeth House hotel, although the sign reads The Elizabeth and Victoria which is misleading. There wasn’t actually anything wrong with the outside it just didn’t look anything like an hotel and nothing like what I was expecting. It’s 3 detatched fairly big houses, the brickwork painted white in front of which is a gravel car park. I hadn’t actually seen any photos of the front, only the back and some rooms. We were checked in (in the kitchen, there is no reception area.) by the owner, Michael, a pleasant and hard working man. We were shown to our rooms, no. 2, which was by the front door and our friends had No.7 which was directly above it. Quite small rooms, a double bed with only one bedside table as the bed was so close to the wall there wasn’t room for two. Fairly newly decorated and with a small shower room. There was only 1 pillow each on the bed, I did find another in a cupboard and kept forgetting to ask for yet another. Some of the other rooms in photos looked a lot nicer than the ones we were given but I suspect that was because we were on a Groupon offer. It was also fairly noisy what with the traffic and cars coming to park on the gravel drive. Having settled in we went to sit in the pretty garden, it’s the best feature of the place. There were several lots of tables and chairs but some of them looked rather shabby. I didn’t see any umbrellas, but perhaps they were available had we asked. It was about 4.30 when Michael came to ask us if we could choose our evening meal as it would help chef. At this time “chef” was dressed in jeans and t shirt but fortunately he did put on a white jacket later on. We chose from a not particularly exciting menu. I’ve read there are 2 menus but we only saw one. It was our friends birthday, a special one, and Michael very kindly let us drink the bottle of champagne she had been given. We went into the “ award winning“ restaurant for dinner. I have to say at this point that the restaurant is a small fairly unattractive conservatory on the back of the middle house. The meal was pretty average, sorry but only 1/10 for presentation. My husband had ordered rump steak which was a £5 supplement but it was as tough as shoe leather and very over cooked. In fairness to Michael he did offer to change it. Two of us had roast lamb and our friend had fish which she enjoyed. I asked if there was any mint sauce. A bottle of Tesco(?) mint sauce was put on the table. I don’t think that you would get that in a 4 star restaurant. A small glass of wine was included. Breakfast the next morning was pretty average, we’ve had better but we’ve also had worse. We were going out for the day and before we left we were again asked to choose our meal for the evening, and what time we wanted to eat. When we returned again we were lucky enough to be able to sit in the garden. Now had the weather not been so good where could we have all sat together? There is no lounge/ and or bar and I wouldn’t particularly want to sit in the room for any length of time and there was only one chair. It was a much busier night and there were several other guests. We had drinks, the men had the bottled beer suggested by Michael which they enjoyed. We ladies had G and T’s but they were served in a fairly large glass with the tonic already added, far too much which drowned the taste of the gin. I have to say that we had to wait for over 20 minutes for our drinks to arrive. We were asked if we would like to eat in the garden which we were quite happy about. Our starters arrived and my husband decided to go and change into trousers from the shorts he’d been wearing as it was getting cooler. Michael appeared to se if we had finished and when he saw we hadn’t yet eaten them, he became quite agitated as chef had our main courses already to be served. The Red wine we’d had the night before was no longer available and it’s replacement was not at all good I hope the rose bush enjoyed mine. Three of us had the steak and ale pie which was very tasty and one had the fish. This level of service isn’t what one would get in a 4 star or even a 3 star establishment. Michael says they are committed to excellence but they are a long long way off that. Sorry but I wouldn’t recommend.
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We stayed here on the 13th July for one night utilising a Groupon offer for £99 (actual value £177 according to Groupon), which included one nights accommodation (with late check-out), a two course meal with a glass of wine and breakfast. I have never left a bad or poor review and am a frequent traveller for both business and leisure purposes. On arrival my companion and I honestly wondered if we had arrived at the correct location, as the photos bore absolutely no resemblance to what we had seen on Groupon and TripAdvisor. The name on the board outside of the establishment also stated 'The Elizabeth and Victoria' not the 'Elizabeth House Hotel' as we were expecting. After checking the address and parking, we started to have a sinking feeling, however we also thought we would not judge a book by its cover and as we had already paid would see how things went. The establishment is 3 houses, that have been converted and honestly has an air of care home about them from the outside. As we walked in, there was no reception area, so no welcome on arrival. We tentatively walked a long the hall way and saw the small conservatory (the restaurant????) in front of us and a door leading to a kitchen on the right. We spoke to the only person around, who it transpires was the 'chef'. He proceeded to locate our booking, gave us our room key and requested confirmation of what time we would like dinner and gave us a menu to pre-order from. I would like to point out that the kitchen was not a professional kitchen, just a standard home style kitchen and the door was continuously left open for all guests to peer into. We also saw staffig eating in there there next morning, whilst working! We requested a meal at 7.45pm and said we would return to pre-order our food once we had been to our room. We walked into our room (on the ground floor - Room 3) and were immediately struck by how dated it was. It certainly was not the modern minimalism we had been expecting. It was a small double, with a small double bed, dated furniture, marks on the walls/doors and cluttered. The only redeeming feature was that it did appear to be clean. On opening the very difficult door to the bathroom, it would frequently stick and be immovable, if you got in, you could not necessarily get out again, we found black marks all around the shower grouting and a rather dated unimpressive bathroom. This is when we discovered the holes/dips in the floor in the bedroom and the numerous trip hazards hidden under the carpets. By the right side of the bed was a dip/hole bigger enough for my foot to sit in and although not deep, I tripped over it/into it on a couple of occasions. There was also a dip in the floor by the bathroom, almost like a small shelf in the floor, but as they were below carpet, you could not see them until you tripped over them. We reviewed the menu and felt things may be improving as plenty of options, 5 starters, 9 main course options (although a few were at an extra supplement), 3 side dish options and 7 deserts. We opted for a prawn cocktail and deep fried brie to start and roast leg of lamb and pork belly with onion gravy for our mains, with sides of new boiled potatoes and a selection of fresh vegetables. We proceeded back into the hallway where there was a queue of new guests huddled around the kitchen door entrance and waited for 5-10 minutes to submit our order. I would like to highlight at this point we explicitly told the chef about my companions food allergies and knowing the prawn cocktails are often served with paprika sprinkled on the top, we specifically outlined the foods they could not eat. We then walked through the small conservatory, which is the 'restaurant' to the garden. My favourite thing about the place, was the garden and is quite beautiful. We then wondered about getting drinks and still not having seen any other staff, asked a couple of other guests how we would go about getting a drink. We were told once again to go back to the kitchen to place an order. The guests passed us the drinks menu and prices were honestly not to bad. We went back to the kitchen, ordered a bottle of Shiraz and was advised by the chef to take a seat in the garden and the wine would be brought out to us. Well, after 20 minutes, we still had not received our wine and were seriously wondering if they had forgotten us.... enter Michael. Michael is the Operations Manager and he proceeded to come and say hello to us, working his way around the garden greeting all of the guests. He asked if we would like any drinks and we confirmed that we had in fact already requested a bottle of Shiraz. Michael then disappeared off (we assumed to get the bottle of wine - but no). He then went to another table, took their drink orders and then returned back to us and retook our drink order. Michael is very personable and pleasant, however I did think it was a little bad to serve the other guests before us, baring in mind we had already mentioned that we had requested a bottle of wine and had been waiting for some time. We also met Jill, Michael's wife, who seemed very nice, chatty and personable. A bottle of Shiraz was £17.95 (very reasonable), although I would point out that it was not high quality wine and you could probably pick up a similar bottle in a local supermarket for around £5. At about 7.30pm Michael came over and asked if we would like to be seated indoors or outdoors for our meal and we requested to sit indoors as the table we were sat at was rickety and the evening was cooling off. Michael then asked us to take a seat inside. When the starters were brought to the table, straight away we saw that paprika was covering the prawn cocktail, despite our discussion and we sent it back. A replacement was made and returned to the table. We had to ask for butter for the bread and were given one individual pat. There was barely any cranberry sauce with the brie, of which there were two small pieces and the brie was not cooked. Brie should be melty in the middle and this certainly was not. Jill came to out table and deposited a jug of water to the table to us, a nice touch we both agreed, until we noticed the fly doing back stroke in the water. We enquired about our complementary glass of wine, which we receive and it was pleasant. When the main course arrived, the lamb was grey, the green beans were watery mulch and we had three halves of new potatoes each. The potatoes and carrots were at least fresh. The sauce with the lamb was watery, although apparently not entirely unpleasant. My pork however came with some gelatinous goop all over the plate, which I can only assume was in fact some pack made BBQ sauce and not the onion gravy I had requested. The meal was a real disappointment, small portions (although we were actually quiet grateful of that in the end) luke warm, poorly presented, not what we had ordered and really rather unpleasant. I have seen responses to other reviews stating that the food is all fresh, not frozen and not microwaved, well I'm sorry, this is entirely not true. We are not the sort of people to make a fuss, we were hungry, tired and it had been a long day, so we ate, thanked them (to be polite) and went back to out room. Deciding that we did not wish to remain seated in the conservatory with the people still eating, it was too cold to remain in the garden and the room was not pleasant enough to want to spend all evening in, we opted to take an evening stroll as there is no other options for relaxing at this establishment. Most boutique hotels/guest houses offer a lounge area. On our return there was a guest being very loud and swearing a lot in the conservatory, it was rather unpleasant to walk in upon and so we headed back to our room quite quickly. We realised that there was only one pillow each and so I popped out to see if I could find somebody to ask about additional pillows. Again the only person I could find was the 'chef', who proceeded to grab two pillows out of a cupboard and hand them to me, but with no pillow cases. We had breakfast at 10am the next morning and to be honest we were dreading it, however in all fairness to the team, breakfast was actually pretty good. The Continental options were pretty plentiful, although the meat and cheeses had seen better days. The poached eggs were very nice and breakfast was definitely an improvement on the previous nights meal. We were again served after another table, even though we had been seated first and waiting longer, which I'm sorry is bad practice and poor customer service in my mind. The coffee was weak, but there was plenty of tea and juice options. Overall a very disappointing stay. This is not a boutique style hotel, or even a boutique guest house, this is an average B&B that offers evening meals. I feel terrible for having to leave such a poor review, but the photographs are very misleading and I would also highlight that although they have a 'Silver Award' that was from 2016 and is not current, we checked as we were leaving. Please also note that there are a number of reviews on here that are actually referring to the Elizabeth House Hotel in Southampton (they reference Southampton and being 10 minutes from the Ferry) and I have contacted TripAdvisor to make them aware of this. I have also logged a complaint with photographs to Groupon who have issued a partial refund.
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My fiancé and myself travelled to the Elizabeth House hotel for a one night stay, as part of a groupon deal which included bed breakfast evening meal and a glass of wine. On arrival, I had mixed impressions as the hotel simply looks like 2/3 houses bought and done up inside to accomodate guests. We were met by Michael, the hotel owner, who was lovely and friendly. We were shown to our room (15). The room was comfortable and clean. The bed was comfortable albeit I would have liked the option of two pillows per person. The bathroom was small but adequate. the shower head did seem to have a lot of limescale as the water was being sent everywhere but where you wanted it! it also wasn't the most powerful shower in the world. One downside to our stay was that the (newly installed) fire alarm system obviously had some teething problems as there was a fault and it was sounding a high pitched noise in the corridor all night which did disrupt our sleep. The best part of our stay was the evening meal. Between us we sampled the steak and ale pie, hunters chicken, eton mess and the citrus tart. The meal was lovely, well presented and tasty and the free small glass of wine was a nice touch. One thing I wasn't overly happy with was seeing the chef exit the kitchen, stand in the garden and light up cigarette before heading back to prepare our food. And the chef didn't look all that presentable. The garden at the rear of the hotel was lovely and very well kept with flowers and a lawn and seating area for guests. This was lovely to sit for a while in the sunshine. Breakfast in the morning was again perfectly fine, with continental and cooked options. If I could give this hotel/guest house 3.5 stars I would. I do feel it was slightly better than average but not quite worthy of 4 stars. I like the anonymity of larger hotels and I was not aware of the small guest house type accomodation we were visiting. That said, we were treated very well by friendly owners and largely enjoyed our stay.
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We stayed here on a deal from Groupon and were very much delighted by the hospitality and food. Michael and his wife were very helpful and friendly. Would recommend this hotel. Room was clean and tidy. Would visit again
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Stayed with friends for one night to go to Royal Ascot. We had a triple room which was lovely and spacious. We sat in the beautiful garden and had a bottle of Prosecco. breakfast was lovely and fresh, Would recommend highly
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PRICE RANGE
$90 - $142 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandBracknell
NUMBER OF ROOMS
21
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