Very nice hotel located are strategis near to the grand batam mall and nagoya easy tonfind foor nearby. All the staff are very kind and helpful especially Ayu Sales Manager Marketing very professional to handle the event and all the preparation good communication. Also big Thank you To Ibu Reni as General Manager for help the event going smooth. All the banquet staff are helpfull and fast. The guys in the restaurant syaif and i forgot the guys in live cooking stage whonprepare omelete are very kind and helpful with the services. I will highly recommend to another friend and family to stay here. Once again appreciate it for all your support. Cheers David Travelline Indonesia
Location of the hotel is just nice. Just cross the street for a good nasi padang restaurant name “Sederhana”. To the left you’ll have starbucks. To the right you’ll have alfamart. Booked the Junior suite. -spacious ✅ -clean✅ - no mini fridge. Instead more like wine cellar. ❌ So no point buying beverages if it doesn’t cool. Breakfast - wide variety of food - ample tables - 8/10 for food quality
Stay For 4D3N at Junior Suite Room. Book early 3weeks for room junior suite type. Request for highfloor,quite room. Contact hotel via WhatsApp before arrive to check on room n booking status.Stay Was ok and The staff here are the best from FD,HK,Security and F&B Cons: -Req Junior Suite Type room On High Floor,but only told during c/in the room is at level 3 and same type room at level 8 is smoking floor.Should inform earlier -No access card require for lift acces to guest room. -Breakfast spread not so much,(standard 3 star hotel) -Room at level 3 view is building back side. -Some furniture was tore,dated but its well maintained. -The entertainment,games and Internet area closed,no PC can use,no console game as advertised. -Hot lobby,u dont know why they like the hot lobby.Some guest come from walk outside sweating and uncomfortable due to hot lobby. -as 3 star boutique hotel,there is no swimming pools Buts there is spa located at 3rd floor. Pro: -Good and professional staff. -Good AC on room,very cold.i like -spacious room (jr suite room) -Good Housekeeping team,we love when we come back to hotel and out room is clean n tidy. -even the food on Breakfast is just fine,the staff entertain us very well. -near nagoya mall (walking distance) -beside convenience shop -infront of rumah makan sederhana and momo coffee house. -there 1 small coffee shop above indomaret beside hotel -online taxi can pick/drop here.…
Stayed with my husband for one night, the hotel room is quite big and good with city view, breakfast is average but it's worthy with what we had paid. front office staff service was not bad, so overal was good.
Hotel is located near to Nagoya Hill Mall and a few well rated eating places. Staff is polite and very helpful. Room is spacious and clean though it doesn't have an actual fridge and the WiFi is a tad slow sometimes. Toilet has a bidet, the showering area is half open so floor will get wet. Breakfast's variety is not the best though it changes daily, with the food frequently replenished. Vienna Spa's massage is relaxing and removed all my stress away.
The word boutique is supposed to be reserved for quaint, themed and unique hotels. This hotel is old, smelly and dirty. We tried 5 rooms before finding one that was the least amount of Mould. The restaurant buffet was also not refreshed and most food was stale.
Can't even say that this place is cheap and cheerful. The staff are friendly enough but the rooms were just awful. Viewed 5 rooms before we found one that was inhabitable. The other rooms stank of mould (some had huge water damage patches that could be seen in the walls) and stale cigarette smoke (so much for non-smoking rooms)... The floors were dirty and our friend discovered a filthy, stained towel folded neatly for her to use. Our bathroom even had some 'short & curlies' left on the floor! Breakfast was geared for Asian tastes but all the food was put out very early and then left - even by 7:30am the selection was stale and tasteless. The chicken congee was about the best thing on offer! Only for hardy travellers looking for a cheap deal.
Pros: - staff are helpful and courteous - bathroom interiors are good and shower pressure is good. There is a bidet spray - the exec room has 1 bathroom and one toilet, which can come in handy - coffee at breakfast is good - short walk to Nagoya Mall which might not be great to eat at but has some nice restaurants near it - there's also a convenience store next to the hotel. Cons: - dirty rooms. Not just dirty cos the furniture is old and scratched up, dirty as is in there is hair on the carpet, dust on the curtains, stains on the sheets. Also there was a good layer of dust in the bathtub when we checked in. Hopefully it's just been a while since the room was last occupied! - there is NO REFRIGERATOR. Your room will instead have a cooler box that looks like a mini fridge, but says so on itself that it doesn't cool things down; just keeps things fresh. The hotel website doesn't promise a fridge, but hotel booking sites, and even TripAdvisor says there is. - the rooms are in dire need of a lift - my bathroom door knob's mechanism kept getting stuck in, which meant it won't connect to the door frame, so the door could just swing freely. Some twists and turns helped fix it each time but obviously, you'd expect a good door. The whole room, especially sitting den needs new, less government-chalet-like fittings. Some things look 2 decades old. Honestly, it was a little difficult to stay there with my kids cos I was concerned about how clean things were when I could obviously see dirt some places. And I needed a refrigerator to store milk, snacks, etc. but perhaps I should have checked directly with the hotel before booking. Won't stay here again unless the rooms undergo a lift.…
When we opened the door, we were shocked to see how dim the room was. Immediately, we went to look for light switches, hoping to make the room brighter, but nope, all the lights had been switched on already. In fact, one of the recess lighting above the bed was not working & we saw there were no electrical point installation when there should have been one. A good place was the area where the study table was. It made us feel the hotel installed as little lighting point as possible so as to save money. Ughs. I do not like dim room. As there were 3 of us, I picked up the call to request for a towel but I could not get through even though I pressed the button as indicated. So I pressed another button but it did not get through, so I pressed yet another. Ditto. As it was late, my child & I made do with 1 towel. The next day, we asked for 1 more towel at the front desk & were shocked to be told it is chargeable. Huh? This was the first time I heard of such a thing. Please. Who wants to misappropriate their towels? If you have read other reviews, you will know that their old towels were full of black mildew. That's why they used a heavily scented detergent to wash their towels. The mildew towels were acceptable if they were floor mats, not ones you use to wipe your face & body with! I then asked for 2 more pillows as I needed one to act as a bolster & one was needed for my child. They said they can only give one as the 2nd one will be chargeable. What? Next I told them about the faulty phone & he said an engineer will be sent to check on it. So I asked if he will be accompanied by our housekeeper to make sure he only touches the phone, not our belongings. The expression the staff put on can best be described as defensive. Defiant perhaps? I was shocked & decided not to get my phone fixed. Their lift doors do not work properly. I overheard 1 lady remarked that "There is something wrong with their lift." Well, I got to experience that on 2 occasions. My husband & I got slammed on both sides as we were exiting. Ouch! And once, the lift doors shut before I could get into the lift with my child, so my child was inside while I was outside! Aargh! It was fortunate there were other female guests inside who helped to press the button. Can you imagine if it had been a perverted male guest & my child went up the lift with him? I shudder to think of this. The hotel seriously needs to upgrade its lift even though it may be expensive! The bell boys were overly enthusiastic about helping us with our luggage even though we only had 2 big ones & a kiddy-sized one, because well, you know why. They even used a luggage trolley to put our light luggage. Seriously, do you need that thing? We have absolutely no problem handling them ourselves because we don't have that much stuff as we are only staying for a few days. At the front desk, we even said "Oh, it is ok, it is ok." But he replied "OH, it IS ok, it IS ok." (-.-) Once up, the bellboy lingered a little at the door after he handed over our luggage. It is no rocket science what he expects. There was a tower in close proximity to the hotel & the sound went off at 4:30 am (wib) daily. I put on ear plugs but still, my husband & I were awakened super early daily & we felt tired... We could not enjoy our short holiday. If there is a better hotel than this, I will not hesitate to jump ship.…
Stayed one night in this hotel in the center of Nagoya area Batam island. A lot of Singaporean staying here. The location is nice as beside the hotel there are plenty of food especially during night time. Nagoya Hill Shopping center is within walking distance. The lobby is huge with plenty of seats. There are three lifts and work efficiently. The rooms are dated and the not really clean. Some of the electric plugs are lose, they are all three prongs plugs,so bring your adapter if you are local. The bathroom is so so and they provide liquid body wash and shampoo that smell weird. The breakfast at second floor is quite enough although a bit salty and oily. Most people come here just for weekend especially Singaporean. Recommended if just one or two nights.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.Claim Your Listing