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Best Western Roker Hotel

Travelocity$42*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Best Western Roker Hotel
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804 Reviews from our TripAdvisor Community

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Showing 797: English reviews
South Shields, United Kingdom
Reviewed January 21, 2016

Review collected in partnership with Best Western GB
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Helpful?
Thank Valerie S
TavistockHospitality, Management Team at Best Western Roker Hotel, responded to this review

Leven, United Kingdom
Reviewed January 18, 2016 via mobile

This is a nice clean hotel with spacious rooms and comfortable beds. Food is basic but very reasonably priced. Portion sizes are good and serving staff are friendly. Drinks are also reasonably priced. A pint of Fosters cost me £2.50 which is at least £1.00 chaper than any other hotel I have stayed in. Well done to the Roker hotel.

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Helpful?
Thank Sam L
TavistockHospitality, Management Team at Best Western Roker Hotel, responded to this review

Dear Guest Your feedback is greatly appreciated and so are your positive comments on the BEST WESTERN Roker Hotel and we are naturally grateful for your recognition. We look forward to seeing you again as we promise to continue our efforts to improve. Yours sincerely Management Team

Sunderland, United Kingdom
Reviewed January 11, 2016

Wow well what to say... a terrific two night sat New Year Eve and New Years day night. Great room, great service and the very best polite staff who could not do any more. The stay was planned around a New Year Eve party night which was great value for money with friendly and happy staff including the management team....

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Helpful?
Thank Jackie N
TavistockHospitality, Management Team at Best Western Roker Hotel, responded to this review

Dear Guest Thank you for your kind works and it is good to know that the teams hard work is appreciated. We are working tirelessly and listen to our guests to improve our services and it is fantastic to have your recognition. That is the best reward my team can wish for. We look forward to your next visit and...

Newcastle, United Kingdom
Reviewed January 11, 2016

stayed for one night on a Saturday as we were attending a function at another hotel nearby but we have stayed before at the Roker and always enjoyed it. This time was no different check in was swift and efficient, we have a standard twin room which was more than adequate. Breakfast the following day was great it was a...

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Helpful?
Thank MPW2873
TavistockHospitality, Management Team at Best Western Roker Hotel, responded to this review

Dear Guest Your feedback is a great reward to all of us and the effort the team is putting in to improve our guests experience when staying with us. Our sincere thank you as we promise to continue to improve and therefore your comments are valuable and being looked upon. We look forward to your next visit and hopefully impress...

Tyne and Wear, United Kingdom
Reviewed January 10, 2016

We have just had the most fantastic experience this weekend. We stayed for 1 night and were allocated an Executive suite as my daughter 16 was staying with us. The room was fantastically decorated and everything you would expect from a superior room including slippers, Christmas cake, a Teddy and sweets. Room was number 143. We also had a beautiful...

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Helpful?
Thank Keith D
TavistockHospitality, Management Team at Best Western Roker Hotel, responded to this review

Dear Guest Your feedback is a great reward to all of us and we can assure you that we will pass your comments to Colin. There is a huge amount of effort the team are putting in to improve our guests experience and we are sure you will agree that the hotel has been undergoing substantial changes and upgrades and...

Reviewed January 10, 2016

We booked the hotel and a table for our very small wedding celebration. All was arranged well in advance with the events co-ordinator and she assured me all was booked for me (room, table and food and drinks pre-order for us and our guests). Following our ceremony elsewhere we arrived at the hotel bar to find that the table nor...

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Helpful?
Thank Jody L
TavistockHospitality, Management Team at Best Western Roker Hotel, responded to this review

Dear Guest Thank you for your time posting a review as we do take all comments seriously and they are also shared with the team but following your initial problems we are pleased that our efforts were rewarded with positive feedback. Please rest assured that we have taken your constructive criticism on board and will certainly endeavour to improve on...

Maryport
Reviewed January 9, 2016 via mobile

Lovely hotel, checked in by friendly receptionist Maria, room well prepared by Ash and breakfast was served by Adrian, sea view was lovely. Two nice places to eat nearby crumbs and italiana, close to the beach which is ideal for a stroll along , good walk out to Roker lighthouse.

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Helpful?
Thank David B
TavistockHospitality, Management Response at Best Western Roker Hotel, responded to this review

Dear Guest Your feedback is a great reward to all of us and to the effort the team is putting in to improve our guests experience when staying with us. We can assure you that we will pass your comment to Maria, Ash an Adrian. Our sincere thank you as we promise to continue to improve and we look forward...

Hartlepool, United Kingdom
Reviewed January 9, 2016

We booked our New Years Eve stay at the Roker Hotel in Sunderland, but a few days before my aged Mother in law who has recently had a knee replacement had rang to tell us she'd had a bad fall and she'd put her knee out. We couldn't find anyone else to take her place so i rang the hotel...

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Helpful?
4Thank Jeffrey D
TavistockHospitality, Management response at Best Western Roker Hotel, responded to this review

Dear Guest Thank you for your time posting a review as we do take them seriously and they are shared with the whole team and improvements made where necessary. You have mentioned that the hotel is not wheelchair friendly but we do have a ramp leading directly into the hotel from the car park and then a ramp will take...

Chester-le-Street, United Kingdom
Reviewed January 9, 2016 via mobile

Came here for nye party and stay with friends. Came to an event in the ballroom and had great time food hot and served on time drinks reasonable and good band and dj . Room as I would expect spacious and clean and breakfast next morning plentiful and hot will def return

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Helpful?
Thank Sarah R
TavistockHospitality, Management Response at Best Western Roker Hotel, responded to this review

Dear Guest Thank you for your time leaving a positive feedback and it is good to know that the team’s hard work is appreciated. We are working tirelessly and listening to our guests to improve our services and is fantastic to see your recognition and that is the best reward my team can wish for. We look forward to your...

Glasgow, Scotland, United Kingdom
Reviewed January 7, 2016 via mobile

I stayed at the Roker for one night and booked an executive suit, the pictures looked amazing online and in the most perfect location for what I was after ( and also right on the beach! ). I got a call the day of my stay to let me know that due to a pipe leak that I may not...

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Helpful?
Thank Chelsea S
TavistockHospitality, Management Team at Best Western Roker Hotel, responded to this review

Dear Guest It’s with immense pride that we read your kind words for there is nothing more rewarding than a sense of accomplishment virtue of the recognition given to us for our genuine dedication to our guests. Also thank you for keeping our little personal touches veiled as they are simple ways of welcoming as well as thanking our guests...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Italian Farmhouse Sunderland
Italian Farmhouse Sunderland
Cuisines: Italian, Pizza
Let There Be Crumbs
Let There Be Crumbs
Cuisines: Cafe, British
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Room Service
Official Description (provided by the hotel)
Best Western Roker Hotel is situated overlooking the North Sea & Roker Pier. Boasting 43 boutique style bedrooms and 2 function venues for events for up to 350 people, suitable for weddings, corporate dinners, charity events, christenings and much more, we also house three bustling eating and drinking establishments. Open to residents and non-residents alike Let There Be Crumbs tearoom, Poetic License bar and Italian Farmhouse restaurant can all be enjoyed under our one roof. ... more   less 

Additional Information about Best Western Roker Hotel

Address: Roker Terrace, Sunderland SR6 9NB, England (Formerly BEST WESTERN Roker Hotel)
Location: United Kingdom > England > Tyne and Wear > Sunderland
Price Range: $53 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Roker Hotel 3*
Number of rooms: 43
Reservation Options:
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Also Known As:
Best Western Sunderland
Roker Hotel Sunderland
Hotel Style:
#2 Business Hotel in Sunderland
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Questions & Answers

Here's what travelers have asked, with answers from Best Western Roker Hotel staff and other travelers.
8 questions
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Lake District, England
2 months ago
sunderland
4 months ago
Tividale, West Midlands
over a year ago
Sunderland, United Kingdom
Stockton-on-Tees, United Kingdom

See all questions (8)

Questions? Get answers from Best Western Roker Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Avoid the basement rooms and the ones above the function room.”
julieo823, 1 week ago | Read review
“Sea views to the front recommended if those bedrooms are available”
H0BS0NS_CH0ICE, 3 weeks ago | Read review
“Sea View Room -Executive Double”
RubyK3491, 3 weeks ago | Read review
“Definitely ask for a sea view room.”
Suzannejones, Apr 13, 2017 | Read review
“only front rooms have sea views”
mah18632016, Apr 10, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Travelocity
$42* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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