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BEST WESTERN Roker Hotel

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BEST WESTERN Roker Hotel
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692 Reviews from our TripAdvisor Community

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Showing 685: English reviews
Greater London, United Kingdom
1 review
2 of 5 stars Reviewed 3 days ago NEW

Why are so many modern businesses so badly run? And why, in the hotel and hospitality industry where customer service is so important are so many company’s so inept? Stayed for one night in a single room – by coincidence the same room I had stayed in around two years previously. Small, with a single bed, but functional and clean... More 

Helpful?
Thank Snappercity
Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for your time posting a review but we are however disappointed that on this occasion we did not meet your expectations. We are desolated that you were disturb in your room however this was not due to a misallocation by our front office but rather a very confused elderly couple that got their room number wrong.... More 

york
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

Had breakfast today, was over priced and cold. My major issue was hygiene though. The waiter was carrying cups with his fingers in all of them and setting the table with them. Also he carried the cutlery in his bare hands and wasn't holding them by the handle. Will not be going again!

Helpful?
Thank York-Ironing
Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for taking the time to review our hotel and our sincerest apologies. We are concerned by your comments and can assure you they have been shared with the team member who served you that morning and they have been re-trained to company standards. We would appreciate it if you could contact either our General Manager or... More 

Manchester, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

After completing the coast to coast this was our final stop for celebration. We were so grateful we had a bath in our room as a soak was much needed! The breakfast was such a good selection, and very well decorated. Also made use of the bar which again was great, very modern, really good atmosphere. Only downside was we... More 

Helpful?
Thank tokyotreehouse
Portsmouth, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Nice rooms clean and tidy, can only comment on exec rm, but very spacious, could do with a fridge though. Very cool and trendy bar, it gets a bit noisy on a weekend as it's very popular, great atmosphere. Italian style restaurant we found to be very nice, quite ok on price. Crumbs tea room, coffee and breakfast clean decent... More 

Helpful?
Thank 902traveller
nuneaton
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stopped here 02/09/2016 and I must say it was a beautiful place to stop, the view wasn't up to much but the rooms we booked were both clean and fresh and very comfy, the staff were great too very helpful will defo recommend to friends in future and have already booked up for next year

Helpful?
Thank collycustard
Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for your kind works and it is good to know that the teams hard work is appreciated. We do work tirelessly and listen to our guests to improve our services and it is fantastic to have your recognition. Yours comments are the best reward our team can wish for. We look forward to your next visit... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at the Roker hotel for two nights. Upon arrival it looked like a very smart hotel with a nice looking bar and Resturant. Check in could of been a bit better, one of the front desk staff seemed like she was having a bad day and customer service wasn't high on her agenda. We were allocated our room... More 

Helpful?
Thank Daniel C
Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review

Dear Guest We do appreciate you taking the time to write a review and Your feedback is greatly appreciated. Unfortunately regarding the heat in the hotel, this is due to the hotel having the hot water pipes running under some of our bedrooms floor and this is purely down to the age of the building and this does result in... More 

Durham, United Kingdom
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed one night as we were seeing a show at the Sunderland empire theatre. The room, a standard room appeared a little 'tired' in places, however it was well cleaned. There is no air con in the room, and it was extremely hot in the room even with the window open. On going out we asked for a fan which... More 

Helpful?
Thank Jo S
Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for choosing our hotel for your recent stay when visiting the Sunderland Empire. We do apologize for the heat in your bedroom but appreciate your comments regarding our staff and we can assure you we will feed them back to our team. We do value feedback and thank you for taking the time to review our... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Nice modern hotel and room, stayed in a cozy standard room at the back of the hotel which was relatively small but had everything needed for an overnight stay. Great location right on the coast (had a fantastic early morning run on the beach) and parking a no problem even if arriving late at night. Think got a deal on... More 

Helpful?
Thank Will M
Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Your feedback is greatly appreciated and so are your positive comments on the BEST WESTERN Roker Hotel and we are naturally grateful for your recognition. We have noted your comments regarding you breakfast experience and can assure you that they will be discussed with the restaurant manager. We look forward to seeing you again as we promise to... More 

England
Level Contributor
65 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Excellent hotel with extremely helpful staff. One of the best Best Westerns I have stayed in. There is a restaurant within the hotel which has a relaxed feel to it. We had breakfast in here which had a variety of items to chose from. There is a bar next to reception which has a nice atmosphere. The staff are friendly... More 

Helpful?
Thank Gingersweets
Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Your feedback is greatly appreciated and so are your positive comments on the BEST WESTERN Roker Hotel and we are naturally grateful for your recognition. The hotel does host a number of facilities and are pleased that you have the opportunity to experience some of them when you visited. We look forward to seeing you again as we... More 

Sunderland, United Kingdom
Level Contributor
3 reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

I booked an "executive" room for a wedding I was attending. I was maid of honour so my room was being used for getting the bride and bridesmaid ready the morning of the wedding and also for the photographs. I paid £240 for 2 nights which was allegedly discounted as a wedding guest and I can only describe the room... More 

Helpful?
Thank DY09
Manager184, Manager at BEST WESTERN Roker Hotel, responded to this review

Dear Guest Thank you for your time posting a review as we do take all comments seriously and they are also shared with the team but following your initial problems we are pleased that our efforts were rewarded with positive feedback. Please rest assured that we have taken your constructive criticism on board and will certainly endeavour to improve on... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Beachfront
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Italian Farmhouse Sunderland
Italian Farmhouse Sunderland
Cuisines: Italian, Pizza, Gluten Free Options
Let There Be Crumbs
Let There Be Crumbs
Cuisines: British, Cafe
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Room Service
Official Description (provided by the hotel)
Best Western Roker Hotel is situated overlooking the North Sea & Roker Pier. Boasting 43 boutique style bedrooms and 2 function venues for events for up to 350 people, suitable for weddings, corporate dinners, charity events, christenings and much more, we also house three bustling eating and drinking establishments. Open to residents and non-residents alike Let There Be Crumbs tearoom, Poetic License bar and Italian Farmhouse restaurant can all be enjoyed under our one roof. ... more   less 

Additional Information about BEST WESTERN Roker Hotel

Address: Roker Terrace, Sunderland SR6 9NB, England
Location: United Kingdom > England > Tyne and Wear > Sunderland
Price Range: $60 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Roker Hotel 3*
Number of rooms: 43
Reservation Options:
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Also Known As:
Best Western Sunderland
Roker Hotel Sunderland
Hotel Style:
#2 Business Hotel in Sunderland
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