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Waterloo Cross

Traveler (22)
Room & Suite (20)
Dining (10)

About

Location
Cleanliness
Service
Value
The Waterloo Cross Hotel, on the border of Devon and Somerset, is a charming and friendly inn with 11 en-suite rooms. The Waterloo Cross is easily accessed, just five minutes from the M5, but also boasts a beautiful countryside setting. The hotel offers a traditional pub experience with a cosy interior and outside seating for the summer months. Cullompton is a great location for exploring both neighbouring counties or for hiding away for rest and relaxation. We serve pub food all day if you are looking for a meal or snack, or you can just relax in a cosy corner with a pint of real ale or glass of wine. Hotel accommodation room rates include our fantastic breakfast and free WiFi.
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Property amenities
Free parking
Restaurant
Bar/Lounge
Breakfast included
Free High Speed Internet (WiFi)
Non-smoking hotel
Public Wifi
Room features
Accessible rooms
Non-smoking rooms
Good to know
HOTEL CLASS
283Reviews
3Q+A
38Room tips
Traveler rating
  • 74
  • 79
  • 60
  • 29
  • 41
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Popular mentions
Bad costumer service. Had to wait over an hour for our meals when there were only 2 other tables. Ran out of food so we to change out food a few times. The staff just weren’t pleasant. Wouldn’t recommend.
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Response from waterloo-cross, Manager at Waterloo Cross
Responded 2 days ago
Hello Sidonie A. Thank you for your comments. I am sorry to hear that you did not enjoy your visit to us at the Waterloo Cross. Our staff here work very well as a team to ensure all customers feel welcomed and leave happy. We pride ourselves on offering a very high level of customer service so I am saddened to read that this is not what you received. It is never our intention for customers to feel aggrieved. Could you perhaps let us know when you visited? We would never have an unnecessary wait on food. Especially if the restaurant is quiet. Kindest regards.
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Arrived without a booking on a Saturday night and even though there were a lot of reserved tables they were able to accommodate us as we were early. I had scampi and a full salad and my husband had steak and salad. We shared a large portion of sweet potato fries. My meal was very good the scampi cooked just how I like it not too crispy. My husbands steak was ok but a little tough. However it would not put us off a return visit but next time would upgrade to a ribeye. The service was ok and the price very reasonable. Would recommend.
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Response from waterloo-cross, Manager at Waterloo Cross
Responded 2 days ago
Good Morning Sheila R. Thank you for your lovely review and kind words. I have passed this on to our team members. We look forward to welcoming you back to the Waterloo Cross Inn. Kind regards.
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A Good place, nice clean rooms, the food was good, with friendly staff. We had a Comfortable bed with good pillows. Shower was good, towels were good. Large parking area. Nice breakfast. Would stay there again.
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Response from waterloo-cross, Manager at Waterloo Cross
Responded 2 days ago
Good Evening 1169jot. Thank you for your review and your kind words. We look forward to welcoming you back to the Waterloo Cross Inn. Kindest regards.
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Visited on Saturday evening 8th June as post birthday meal, We forgot to book a table and found the pub busy, despite this Heivika the manager found us a table, and as usual the food was excellent as was the service. We now visit frequently and since Heivika and her team took over the management last year we feel that she has turned this pub around, prior to her taking over it was a very dull unfriendly and unwelcoming atmosphere with very poor customer service, and not very nice food. Heivika and the team of staff she has in place now are a really good bunch of people and cannot do enough for you, we also note that the cleanliness of the Pub has improved significantly therefore we would recomend this place as a great place to visit. Colin and Sandra Wilder
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Response from waterloo-cross, General Manager at Waterloo Cross
Responded 2 weeks ago
hi Colin and Sandra, We are so glad that you see the hard work we have put into turning this pub around. Locals and regulars as you are ,have seen us struggle through the tough times and celebrate the good times. We as a team are very grateful of having guests like you and who do not mind the wait times that occur at peak times. We hope you liked our little song for your celebration even though it was off key, but these are the little things we do for every guest not only the regulars. Thank you so much for your 5 * review here and I will make sure all the staff will know about it. See you on Saturday if not before.
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Nice welcome. We arrived early and waited a while for our room, which when we got it was really nice and spacious. Lovely staff. A special thanks to the breakfast staff. Would be nice to have a small area in the pub with comfy chairs to sit with just a drink.
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Response from waterloo-cross, Manager at Waterloo Cross
Responded 2 weeks ago
hi, we are very glad you have enjoyed your stay with us and I have forwarded your comment to my breakfast staff. I would love to have an area to fit in comfy seating but unfortunately the restaurant is not big enough to do so. I do have couple of bar tables to have a drink in though. Hope to see you soon.
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PRICE RANGE
$57 - $88 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
waterloo cross hotel cullompton
LOCATION
United KingdomEnglandCullomptonUffculme
NUMBER OF ROOMS
11
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