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Well its a very great place. I loved the service thanks to Charles waiter, joseph -house keeping they were so friendly and ready to assist..my room was neatly done. Its of joy that am coming back on 18th again with the rest of my family members.. Thanks Chris mbui
We spent a night at Alba on new years eve and I was quite impressed I must say by the cleanliness of the hotel and professional staff that welcomed us. Our room was perfect, facing the pool and where the band had setup for the evening entertainment. Everything was nice apart from food that took forever to be served when ordered. Neither the service ladies nor the chef was courteous enough to let me know why the food was taking so long. I ended up eating past midnight, and was offered the buffet that had remained. Overall, good place to stay but the kitchen service needs improvement.
Wonderful service, friendly staff, wonderful meals though they took some time to prepare. Byt that's because the kitchen was very busy. The hot water bottle in the bed at night was a wonderful addition. Very beautiful decor, clean environment. one of the best hotels I have ever visited. will definitely recommend this to anyone traveling to Meru.
This was definately the best choice for our Family Christmas Vacation 2019. As i did my research on where to visit in Meru on the internet, i came across this hidden gem. I was able to communicate with Dennis from there website who was very helpful in more ways that i could imagine. He r Unfortunately i didn't get to see him during our stay here. They checked up on us on the arrival date just to ensure they should be expecting us. On arrival we were received so warmly by one of te receptionist; Sophy K who is such a darling. She helped with the unloading of our luggage from the car and served us glasses of juice as she gave us a breakdown of what we should be expecting during our stay. We were already waowed!! with the amazing decor for the Christmas season and amazing background music playing. She ushered up to our rooms and they were really beautiful. On our different meals we were served by John and Winnie the head waitor and Waitress,Charles,Grace K, Paul Sophy and also Enos from the bar who was very helpful on one of the very late nights where one of us had a stomach upset and he had her sorted with a concortion that came in very handy. The head chef totally amazing as we could see him checking up, ensuring that the guest are comfortable and are enjoying the meals. The meals were really delicious and portions are good. The staff in this place are always ready to serve and very helpful and professional. Even when something goes wrong they are really quick to fix it.KEEP UP. Anytime you call for any service they are really quick to respond. Since Meru can be really cold they provide hot water bottles to keep you warm in the night. The activities lined up during our stay were nice, accommodating both the children and adults. On Christmas morning it seems we had Santa visit on the eve of Christmas. Thank you for the goodies on our doors. You made Santa real for the children. DOWNSIDE The entertainment in the rooms should be upgraded. Atleast get smart TV's that the guest can access different and better sources of entertainment. For example: Youtube, Netflix, Showmax You should consider having the pool heated. Apart from that everything else is excellent. We will definately be back and i can highly recommend this to friends. THANKYOU for making ALBA feel like home away from home. It's been 3 weeks since we were there and everyone is still talking about ALBA. GOD BLESS!!…
The hotel is an unexpected gem in meru that has found a way to give its guests a great mix of comfort from the cold with the hot water bottle in the bed touch; good sleep with big bed; cleanliness with more than a touch of style; helpfulness with lots of info in the room; lots and lots of bacon 🤩. Enjoyed the space and politeness of the staff. I will be stopping by again.
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