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Novotel Lombok Resort and Villas

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Pujut, Kuta, Lombok 83111 Indonesia
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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$56
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Free cancellation until 10/28/21
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Free cancellation until 10/27/21
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Traveler (2345)
Pool & Beach (513)
Dining (86)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 09/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Lombok Resort and Villas
Updated 09/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 27 hotels in Kuta
Location
Cleanliness
Service
Value
Travelers' Choice
Novotel Lombok is a 4 star resort located on the southern shore of Lombok, just 60 minutes from Mataram international airport. Featuring 102 beautiful rooms, suites, traditional Sasak and private pool villas set amongst tropical lush gardens, Novotel Lombok is the essence of relaxation and tranquility. While the children are entertained in our kids club, be pampered with a beachfront or in-spa treatment. Enjoy our four beachfront restaurants and bars, our four swimming pools and fitness centre. Enjoy entertainment and purchase local handicrafts at Novotel Lombok, along with a daily program of activities for both children and adults. Our water sports range from kayaking to scuba diving, or simple enjoy a walk along our private beach. Accommodation Options: Superior Room - King: Paradise awaits. Our Brand New Superior room is fresh and bright, combining modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 1 King and 1 Day bed. No Rollaway. Superior Room – Twin: Escape into tranquility. Our Brand New Superior twin room combines modern and authentic decor for a breathtaking Indonesian experience. Our rooms feature LAN internet, 32" LCD TV, in-room safe, mini bar. 2 Single and 1 Day bed. No Rollaway. Deluxe Room: Embrace freedom and calm. Our Brand New Deluxe King room is spacious and mixes modern decor, ergonomic comfort and total relaxation. Rooms are fully appointed including outdoor terrace to ensure memorable holiday. 1 King and 1 Day bed. No Rollaway. Sasak Villa 1 Bedroom: A unique experience combining relaxation and focus. Our traditional Sasak Villa treats you like a VIP, offering pool, garden or beach views. This villa showcase traditional decor and design, complimented with modern functionality. 2 adults, 1 child. Private Pool Villa 1 Bedroom: Designed with space & privacy where you can truly be yourself. Our private traditional Sasak villa offers an inviting and tranquil ambiance; relax on the terrace overlooking your private swimming pool and landscaped gardens. Up to 2 adults, 1 child. Private Pool Family Villa 2 Bedrooms: Relax in style and comfort. Our private traditional family Sasak villa adds space and privacy for the entire family with private en-suites for both bedrooms. Take a swim in your private swimming pool or simply read a book in the landscaped gardens. Up to 4 adults or 2 Adults, 2 child.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Kids stay free
Babysitting
Parking
Wifi
Pool / beach towels
Infinity pool
Outdoor pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Romantic
Languages Spoken
Indonesian
2246Reviews75Q+A100Room tips
Traveler rating
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Popular mentions
ria aka wrote a review Sep 2021
Jakarta, Indonesia3 contributions
The hotel was far from any restaurant , i think match for honeymoon couple or gathering company, because we need eat at the restaurant , to eat another food we need to rent motorcycle but this hotel have private beach, so we dont need go out to find a beach
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Date of stay: August 2021Trip type: Traveled as a couple
Room Tip: Please rent a motorcycle if u want to explore food and beach
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Response from General Manager, General Manager at Novotel Lombok Resort and Villas
Responded 2 weeks ago
Dear Akasariya, Warm greetings from Novotel Lombok Resort and Villas. Thank you for taking the time to send us your feedback regarding your recent visit at our resort. It is our real pleasure to know that your overall experience has been very well, and that glad to read that you particularly liked and enjoyed the services and facilities provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Henry Morgan Front Office & Guest Experience Manager
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ferguson_son wrote a review Aug 2021
Batam, Indonesia1 contribution
Hotel is great, room clean, nice swimming pool, nice beach. Staff friendly, very good environment. Breakfast serve alacarte when pademi but food is good and you can chose many kind of food. No restoran near by so you must eat at hotel.
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Review collected in partnership with Accorhotels.com
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Response from General Manager, General Manager at Novotel Lombok Resort and Villas
Responded Aug 24, 2021
Dear ferguson_son, Warm greetings from Novotel Lombok Resort and Villas! Thank you for taking the time to send us your feedback regarding your recent visit at our resort. It is our real pleasure to know that your overall experience has been very well, and that glad to read that you particularly liked and enjoyed the services and facilities provided by our team. Assured, that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better. Sincerely, Robby Irawan Front Office & Guest Experience Manager
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Koko Sinyo wrote a review Jun 2021
Jakarta, Indonesia13 contributions9 helpful votes
Stayed 3 nights for business. Didn't expect to be welcomed by the GM himself, Jan, and being upgraded to pool villa as a platinum. An old hotel, need some renovations, but the services are great. Breakfast was ok (ala carte), dinner was great. They have mini mart inside, next to the ATM. Thank you for giving me a really nice experience, would certainly come back.
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Date of stay: June 2021
Location
Cleanliness
Service
Trip type: Traveled on business
1 Helpful vote
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Response from General Manager, General Manager at Novotel Lombok Resort and Villas
Responded Jul 5, 2021
Dear KokoSinyo, Warm greetings from Novotel Lombok Resort and Villas! First of all, thank you for being our loyalty Accor member, secondly we appreciate for sending us your great feedback relating to your most recent stay at our resort! It is our real pleasure to know that your business trip was great and that, pleased to read you particularly liked and enjoyed our room and other facilities provided by our team. As we are passionate of guest satisfaction, I will definitely share your feedback to all our team as an encouragement to keep providing the best service quality possible. Again thank you and we can't wait too long to welcome you back for an even better experience. Regards, Robby Irawan Front Office and Guest Experience Manager
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restu gunawan wrote a review Jun 2021
Balikpapan, Indonesia16 contributions
I stayed at Novotel Hotel Resort and Villa Lombok on 18-20 June 2021. I booked with 2 booking confirmation codes via Agoda, in 18-19 June for 1 Superior room without breakfast and 19-20 June for 2 Superior Family Room with Breakfast and Seightseeing for 8 person. When checking in on the 18th, I asked for the booking status for the room on the 19th, and at that time I found out that there was a difference in the records between Agoda and the hotel. Based on hotel's note, I booked 2 superior family rooms for 8 people without breakfast. After confirmed with Agoda and reassured that my order for the 19-20 was correct. The Agoda party asked me to show the proof of booking confirmation to the hotel and the receptionist promised to finish it at the next day because the reservation clerk had gone home. But when I checked in again on the 19th, the receptionist insisted that my order was a room only without breakfast even though I had shown the proof of booking from Agoda.. again.. This condition was aggravated by the absence of Manager on Duty to resolve the issue. I was only faced with the receptionist who couldn't make up decission.  Given that I have to check out at 05.30 and I don't want my parents and children (they check out at 12.00) not to get breakfast the next day, so I decided to pay 6  breakfast pack at check-in, but I got no proof payment for it. I am very disappointed considering  novotel hotel has a very disappointing coordination system, there is no MOD, and I also don't get proof of payment. We ask novotel to be able to follow up on this issue
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Date of stay: June 2021Trip type: Traveled with family
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Response from General Manager, General Manager at Novotel Lombok Resort and Villas
Responded Jun 21, 2021
Dear restu g, Thank you for taking the time to tell us about your experience at our resort. First of all, let me please express our sincere apology for such an inconveniences experience may occurred. After further investigation we found that there is a technical issue between two agents so that hotel receive different confirmation from the agent between Agoda. At the confirmation we received, mentioned that it was room only while at Agoda clearly mentioned including breakfast. However, we are again really sorry that our receptionist could not make decision and MOD was also not there to help. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robby Irawan Front Office & Guest Experience Manager
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Arm C wrote a review May 2021
Indonesia3 contributions
It is beautiful resort, comfortable bed and pillow, high quality linen, salute to the housekeeping team, I find no dust at all in the room even this resort is on the beach side. I was taking cared very well by Novotel Lombok team. Thanks
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Date of stay: May 2021
Value
Cleanliness
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Response from General Manager, General Manager at Novotel Lombok Resort and Villas
Responded Jun 1, 2021
Dear armc2021, Warm greetings from Novotel Lombok Resort and Villas! Thank you for sending us great feedback relating to your recent stay at our resort. It is a pleasure to know that your had a nice stay us, and that glad to read that you particularly had a positive experience through the room facilities. Rest assured, that your feedback will definitely be shared to all team and management as an encouragement for us as we strive to maintain best service quality. Again, thank you for your great feedback and we look forward to welcoming you back in the not too distant. Regards, Robby Irawan Front Office and Guest Experience Manager
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PRICE RANGE
$87 - $124 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel lombok hotel lombok, lombok novotel
LOCATION
IndonesiaWest Nusa TenggaraLombokKuta
NUMBER OF ROOMS
102
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Frequently Asked Questions about Novotel Lombok Resort and Villas
Which popular attractions are close to Novotel Lombok Resort and Villas?
Nearby attractions include Merese Hill (1.7 miles), Tanjung Aan Beach (2.2 miles), and Kuta Beach - Lombok (1.1 miles).
What are some of the property amenities at Novotel Lombok Resort and Villas?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Novotel Lombok Resort and Villas?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Lombok Resort and Villas?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Novotel Lombok Resort and Villas?
Yes, free parking is available to guests.
What are some restaurants close to Novotel Lombok Resort and Villas?
Conveniently located restaurants include KRNK Restaurant & Bar, La Cabana Lombok, and Yogi Bar.
Are there opportunities to exercise at Novotel Lombok Resort and Villas?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Novotel Lombok Resort and Villas have an airport shuttle?
Yes, Novotel Lombok Resort and Villas offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Lombok Resort and Villas?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Lombok Resort and Villas offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does Novotel Lombok Resort and Villas have any great views?
Yes, guests often enjoy the ocean view available here.