No view view of the airport and defiantly nothing secret about the spa as it was not up to scratch I found the owner to be very pretentious and overly flamboyant his wife was very rude and has no people skills two of the staff were lovely they both had red hair I didn’t get there names it was very cold the heat was not working the showers were awful and I mean terrible scalding hot or freezing cold more like faulty towers more like a hostel not a hotel will not be staying again
Had a fabulous stay in this hotel for Valentines day 2020. I loved the treatments Upper back massage and a facial in the the secret Spa. I thoroughly recommend this hotel if you want to spoil yourself. Management and staff are par excellence.
Used to visit the restaurant often enough but have noticed that some of the staff have changed. Particularly used to think a brunette waitress was especially sweet and lovely but can't remember her name as I haven't seen her in a while, shame she was the nicest part about visiting the restaurant. Food is a little bit overpriced but the staff used to make up for that so I didn't mind.
Had an birthday treat in this hotel on Friday 27th of September. The food was great and the customer service was second to none. Gerry and Annie really made us very welcome and we totally chilled out. This is a hidden gem that I would really recommend.
As a tour operator, I have to be able to rely on my reservations. I booked four twin rooms for my small group of 8 people on September 4th, 2018 for my group's last night in Ireland and received a confirmation email fairly immediately. I also called them to confirm our reservations as well as make a dinner reservation well in advance. Throughout the year, I contacted them to confirm since I had made the reservations over a year in advance. I also sent them my own contract to make sure we were both on the same page. I even stayed there and recommended it to my group members for those who wanted to arrive early before the trip began. However, while traveling with my group, a few days before we were to arrive at the Airport View, I received an email cancelling my reservation. They offered no help in booking another venue - they did send me links to other hotels that I discovered had no availability. I am a tour operator, as well a retreat owner, I can not fathom cancelling a group at the last minute with no real reason and with no offer to help. I will never recommend this place. They are clearly very disorganized and despite my continual checkins and confirmations, they took another booking over our long-standing commitment. I won't risk it again and have made sure my Ireland guides that recommend them to groups know how unreliable they are.…