Mount Hartman Bay Estate
Save
Share
Reef View Drive, Lance aux Epines Grenada
Full view
View all photos (511)511
360
Panoramas (7) Room & Suite (257)
About
#3 of 4 hotels in Lance aux Epines
Location
Cleanliness
Service
Value
Mount Hartman Bay Estate Resort is a 7 acre luxury waterfront property on a privately owned Peninsula. The property is fully staffed with 24x7 security, award winning Chefs, British trained butlers and offers a luxury All-Inclusive experience. The accommodation is set between 3 completely self contained private luxury villas, each with their own private entrance within the estate and each with their own private swimming pool. Bookings are available for one villa or the whole estate. The largest villa at over 30,000 square foot is the original mansion house, originally finished in 2000 it was completely renovated in 2019 and 2020. It offers 7 fabulous grand luxury bedrooms and a unique suite in the Tower of the large infinity pool. The Beach House is set directly on the man made private white sand beaches and offers 4 oversized bedrooms suites each with king size sofa beds and offers informal luxury, perfect for families. Bay View Villa is a brand new contemporary 4 bedroom villa, each bedroom suite has its own entrance. From its top of the range LG air conditioning units set behind works of art to its indoor and outdoors bars, huge hot tub and large infinity pool, it is breathtaking. We are only open to registered guests, no day visitors and we offer complete privacy and luxury including the use of cars with drivers and boats with Captain. We have a small private water park with a water slide from our 185 foot private dock.
Read more
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool with view
Yoga classes
Bar / lounge
Bicycles available
Boating
Babysitting
Valet parking
Wifi
Pool / beach towels
Swimming pool toys
Heated pool
Private pool
Fitness classes
Restaurant
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Canoeing
Diving
Hiking
Snorkeling
Water park
Aerobics
Entertainment staff
Evening entertainment
Fishing
Patio
Table tennis
Walking tours
Waterslide
Board games / puzzles
Video game console
Books, DVDs, music for children
Kids' outdoor play equipment
Highchairs available
Free airport transportation
Conference facilities
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Open-air bath
Pedicure
Waxing services
24-hour security
BBQ facilities
Baggage storage
Concierge
Mosquito net
Outdoor fireplace
Outdoor furniture
Picnic area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
Private check-in / check-out
Clothes dryer
Washing machine
Ironing service
Shoeshine
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Bathrobes
Additional bathroom
Desk
Dining area
Housekeeping
Interconnected rooms available
Safe
Seating area
Separate dining area
Separate living room
Sofa
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Dishwasher
Minibar
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Sofa bed
Walk-in shower
Whirlpool bathtub
Complimentary toiletries
Hair dryer
Show more
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Hidden Gem
Languages Spoken
English, French, Spanish, Chinese
Location
Full view
67Reviews1Q+A37Room tips
Reviews
Traveler rating
- 59
- 5
- 2
- 0
- 1
Time of year
Traveler type
Language
Selected filters
- Filter
- English
My boyfriend and I stayed at this hotel in September. I cannot disagree more with the reviews posted on TripAdvisor. To start with, the hotel staff were over half an hour late picking us up for the airport. There were no apologies. We had a very long flight from the UK, and standing in the sun for this length of time was not a good start to our trip. The rooms are not luxurious. They are rustic and in need of modernization. The bed in our room was far too high. It was a struggle for me to get up onto the bed. (There was no step.) I had to do a running jump, which usually resulted in banging my legs on the wooden frame and getting bruises as a result. The air-con our room had 2 settings – on or off. There was no option to adjust the speed or the temperature. This meant either not being able to sleep because of the heat, or not being able to sleep because the air-con was too noisy. Every morning, lunchtime and evening at around mealtime our room filled with a nauseating kitchen smell - primarily the smell of fat. On closer inspection we realized our room was in very close proximity to extractor fans from the kitchen. This was very unpleasant and forced us to leave the room at these times. Our TV constantly didn’t work. It was a complicated system that we couldn’t work out. There was also a constant buzzing noise. The TV lacked a good selection of channels. We were staying whilst the Ryder Cup was on and none of them channels were showing it. We ended up just unplugging the whole system in order to get rid of the buzzing noise. We understood the hotel wasn’t on the beach when we booked, yet we were comforted by the fact at that a shuttle service existed. Well, it turned out not to be a shuttle service. There was one service per day – it left at around 10.30am and came back at around 3.00pm. This restricted service didn’t suit us, as we didn’t want to be out during the hottest part of the day. We tried walking to a local beach on one day, but it was far too hot. Yes, one can get taxis, but they are just so expensive. The hotel has two man-made sand areas that reach the water. Please note the these are not private beaches. The sand is rock hard - it hurts to be barefoot on it. The water is not suitable for swimming. The hotel's website says that there is a "jacuzzi spa overlooking the bay". Well, we didn't see it and it wasn't shown to us when we were given our initial "tour" of the facilities. One very bizarre thing about this hotel is that they only played two songs when we were there - 1. All Out Of Love by Air Supply, and 2. Send Me An Angel by Scorpions. (I had to Shazam the songs to find out the titles.) These two songs were played on a constant loop – both in the restaurant and at the pool area. Day or night – they were playing. At first we thought it was amusing – then it became infuriating. These songs are so depressing and just awful. To hear them over a hundred times was a nightmare. The hotel seemed to be taking advantage of few residents to do some major structural work on the place. Our relaxing stay by the pool was frequently interrupted by the sound of drills and hammering. On the plus side it made it harder to hear All Out Of Love and Send Me An Angel! There were off bits of maintenance equipment just left in the garden. A jerry can didn't move the whole time we were there. We brought all these issues to the attention of the management who initially did nothing at all. The lady we dealt with didn't even bother to come and look at the issues. (Perhaps she was already aware of them from previous customers.) The next day she reluctantly agreed to change our room even though it was clear there were no other residents. We were to be given the room next door, which had been occupied for the first night of our stay. On closer inspection we realized this room had suffered a leak through the ceiling and was being dried out with industrial sized heating fans prior to our occupancy. Our suspicion is the other residents left the hotel after suffering a flood. It would have been very easy to offer us an alternative room, as the hotel was clearly empty. After three nights we discussed our situation and decided we just had to leave the Hartman Bay ASAP as we had spent a lot of money on this hotel and were not enjoying it. Out complaints were being ignored by the hotel staff and we had no hope for things getting any better. When we left the hotel they tried to make us pay for food and drink we had despite having paid up front for half of the stay. We only stayed for three of the seven nights and eventually we agreed we would settle at that. They should have been offering a refund not asking for more money! Given our experience, I thought the owners would have contacted us to discuss our complaints. Unfortunately we haven't heard from them. I really don't understand why this hotel gets such good reviews. It has made me very wary of relying solely on TripAdvisor.…
Read more
Date of stay: September 2014Trip type: Traveled as a couple
Rooms
Location
Service
Helpful
Response from mhbeowner, Owner at Mount Hartman Bay Estate
Responded Jan 23, 2015
On a morning when we have just been told that our hotel has been recognised as one of the top 25 small hotels in the Caribbean and within the top 1% of hotels in the world, this is a very upsetting review to read. Whilst we get it right for the vast majority of our guests sometimes we get it wrong and sometimes we just cannot please some people. There was a lot of work going on in the hotel last summer to renovate the property and upgrade all of the suites and you were given a half price rate of US$225 per night to reflect that. At the time of your stay we were adding new balconies to the Rose and Jacuzzi Suites and so those rooms were not in use and there was some noise by the infinity pool whilst the work was done, (although I understand that you did not complain about this until you were checking out and trying to negotiate as to why you should not pay for any of your food and drink during your 3 night stay). You had asked to be collected from the airport at 15.30 and Peter arrived at that time. Your flight had apparently arrived at 15.00 but as you had not given us your flight number or airport of origin we could not have known that. We offer free private transfers for our guests from the airport but obviously need the flight number to be able to track early arrivals. I understand from the staff that the fact of your waiting at the airport was an issue that they were never able to recover from despite their efforts. It is the first time that we have heard a complaint about the bed being too high although you did complain about the room and asked to be upgraded. If the larger suites had been available we would have upgraded you but as already explained they were not in use. The Guest Services team moved you to another suite but not an upgraded suite. Our complimentary shuttle service has a published time of 10.30am departure to Grand Anse beach with return at 3.30pm. This timing is popular with our guests as it allows them to spend time on the beach and have lunch at a beach bar. However, we normally offer some flexibility and often the staff will make extra journeys. I am afraid that the staff felt that you were just completely unreasonable and that nothing they did would satisfy you. As well as having all of the original team of staff that worked at Mount Hartman Bay Estate when it was a private home we also have seasoned hospitality professionals on our team and they tell me that whatever we do we will not please some people. I can assure you that it was not within the capability of the staff to procure Ryder Cup coverage in Grenada for you! We have the fullest package of satellite TV channels that are available in Grenada, moreover we have high speed wi-fi throughout the resort so the coverage was fully available on the laptop. The 42" plasma TV in both of the suites that you occupied worked perfectly before you arrived, during your stay, and for all subsequent guests. It was a welcome relief to all when you let us know half way through your planned stay that you had found other cheaper accommodation. You checked out exactly half way through your holiday (having paid half in advance with the balance due) and yet refused to pay for any of the food and drink that you had consumed and this account is still outstanding. It is untrue to say that I have not written to you, I have written to the email address in Dusseldorf and have received no response, moreover I have spoken to other guests who were there at the same time as you and immediately after you and I am confident that your complaints were unfounded. The beach is raked every day and is soft white sand. You have posted 3 photographs and 2 do not need explanation, the third photograph is of the roof vent that goes down into the restaurant as part of an indoor waterfall. It is part of the architecture of the property to have a beautiful waterfall going through the restaurant into the reception area (not a flood). Since December 2013 when I purchased the hotel we have had hundreds of guests, every week I receive several thank you letters from guests and clearly Trip Advisor surveys have chosen us to be one of the top 25 small hotels in the Caribbean. We do sometimes get it wrong and just this week we had someone with a young toddler decide that our Beach House was not suitable for them, but the vast majority of time we get it right and as a property we are committed to excellence. We have decided that this summer we will close the property for 2 weeks in September to be able to do the noisy jobs so that this situation does not repeat. Meanwhile we will write off the food and drink charges for you despite the fact that we feel that your criticisms are unfair. I would like to end this response by thanking the team at Mount Hartman for all of their hard work and to urge them not to be dispirited by this review, remember the vast majority of guests really appreciate what we do. As a wise person in this industry recently told me: some people will arrive miserable, be miserable during their stay and leave miserable, no matter what you do for them! Nikki.
Read more
We have been to Grenada 4 times now but this was our first visit to this hotel having previously stayed twice at The Calabash which is just down the road and once at Spice Island on Grand Anse Beach. We found Mount Hartman hotel when we came for dinner a year ago and vowed to return to stay because the food, welcome and location is so good. We were not disappointed. Reading the other reviews of this fantastic hotel I can see that other people have tried to capture it. Some people describe it as like having your own private staffed villa, someone else describe it as like being a VIP guest of the owner, someone else says that it was an extraordinary experience. All of these are trying to describe the unique atmosphere and welcome at this beautiful hotel. I will also have a go at trying to describe it. We booked direct by sending an email to the hotel from their website and began a dialogue with the Owner. She responded to all of our questions and gave us excellent advice about which room to choose (we chose the Dais) and we got a good rate for our booking. It was lower than any of the online prices. Peter from the hotel meets you as soon as you come through the airport and takes your bags to the luxury hotel vehicle. You are then whisked away to the hotel. As you are nearing it you get a foretaste of the amazing views. Even the car park of the hotel (new since we were there last year) has to have the best view in Grenada. The hotel is built into the cliff with marvellous views. The bedroom is naturally cool and we didn't even need the air conditioning which is a bonus for us because we hate air conditioning. The expansive wardrobes are all hand made out of beautiful wood and the window shutters open up to reveal breathtaking views. The rooms are huge with high ceilings and lots of windows and doors that completely open up to enjoy the views. There are beautiful floral displays everywhere, lovely Art on the walls, tasteful rugs. It feels like an amazing home that you are warmly invited to enjoy. The bathroom had piping hot water from a huge rainfall shower head, a bathtub that is so big that you can float in it and we could even see the sea view from the bath. We still can't adequately describe the sense of peace and tranquility but we think it is that no-one treats it like a hotel. The staff are amazing and very friendly. Nothing is too much trouble. Even when the hotel is full it only takes 20 people and there are more staff than guests. The location is sublime, crystal clear blue water of a huge peaceful bay in one direction and out to sea in another direction. The hotel is on a private peninsula so only hotel guests can use the beaches and pools. This is a real advantage to The Calabash which has a public beach where people come for lunch and sit on the beach leaving little room for hotel guests. The sun beds at Mount Hartman have thick cushions and fluffy beach towels and there is plenty of shade if you want it. The swimming pools are pristine, the beach is raked every day. The snorkelling equipment is top of the range new equipment and the swimming and snorkelling from the Hotel is excellent. Other people have also talked about the kayaks and it is amazingly special to kayak in the Bay and good exercise which you will need because the food is superb. People come from all over the Island to the restaurant and it is easy to see why. If you are staying at the hotel you are guaranteed a table but we also chose to eat on our private terrace on several nights. There was no additional charge for this and it made the dinners very special. We only stayed for a week because we were not sure whether the location would be too quiet but the hotel provided free transport to Grand Anse beach whenever we wanted it so we felt we had the best of both worlds and we will definitely return for a longer stay. We like Spice Island Beach hotel and we also like The Calabash but this hotel has to be the best of the three. It is a bit less expensive than the Calabash and a lot less expensive than Spice Island but in our view it is the best of the three.…
Read more
Date of stay: December 2014Trip type: Traveled as a couple
Rooms
Location
Service
Room Tip: The Dais room is on the ground floor level and is the only bedroom on that floor and it occupies...
See more room tips
Helpful
Response from mhbeowner, Owner at Mount Hartman Bay Estate
Responded Jan 15, 2015
Dear Becky, thank you so much for your lovely email and for taking the time to learn how to submit a Trip Advisor review. We really appreciate it! As you know we are delighted that you had such a good time with us and we very much look forward to welcoming you back. Best wishes from Nikki and the whole team at Mount Hartman Bay Estate.
Read more
I did not stay at this hotel, but I did tour the property and was totally impressed. The views of the bay and the ambiance of the hotel were nothing short of stunning. The staff was very friendly and let us walk around the hotel, I was staying with family and would stay at this hotel in a second, very personable and high end everything.
Read more
Date of stay: January 2015Trip type: Traveled with family
Rooms
Service
Helpful
Response from mhbeowner, Owner at Mount Hartman Bay Estate
Responded Jan 11, 2015
We are really pleased that you enjoyed your visit to the property and thank you very much for taking the time to write a review. We hope to see you again on a future visit.
Read more
We spent our 40th wedding anniversary at this wonderful boutique hotel. What a very special time we had. Everyone made us feel just like family. We stayed in the Dais Suite which was very large & spacious with its own private balcony that has two very comfortable sun loungers overlooking the beautiful bay. The scenery is absolutely breathtaking. The white sandy beach is perfect for resting on beautiful new teak sun loungers under the coconut palms quite idyllic. The food in the the Cave Restaurant was beautifully presented & tasted absolutely fabulous. We loved the fresh coconut water each morning very refreshing. We found all of the staff extremely willing to help with anything we wanted or wished for. We travelled from the U.K and were more than pleased to be collected from the airport by Pete the hotel manager. He was quite a character with many tales to tell. We also found on the day of leaving being able to keep our suite until time of departure with Pete returning us to the airport a more relaxing experience. If you are looking for total relaxation this hotel will not disappoint. From making our booking direct with the hotel It was all dealt with quickly & professionally. We would like to thank the owner Nikki & her partner Gren for making our special anniversary trip an unforgettable time.…
Read more
Date of stay: November 2014Trip type: Traveled as a couple
Rooms
Cleanliness
Service
Room Tip: All rooms are excellent
See more room tips
Helpful
Response from mhbeowner, Owner at Mount Hartman Bay Estate
Responded Dec 5, 2014
Dear Dave and Gilly, what can I say? That palm tree just does not look right without the two of you sitting underneath it! Seriously, you stayed with us for 2 weeks on All-inclusive and apart from one day to explore the Island you were with us every day and you became part of the family. You were always gracious guests despite the fact that the rainfall during the 2 weeks of your stay was more than Peter had seen in 20 years on the Island, you perfected the '20 yard dash' to get to the beach house from the palm tree when the rain started and we remember you swimming in the rain. I am so pleased that we made your 40th Anniversary special for you, it was our absolute pleasure to do so. Very best wishes, Nikki, Peter, Gren and the whole team.
Read more
We searched and searched for our perfect spot to spend our 50th wedding anniversary and finally found this hotel. We made the right choice as we were treated as royalty from the moment we arrived. Everyone showed that they cared that it was our anniversary and they treated us as if it was a romantic occasion. We had flowers and a bottle of champagne and on our actual anniversary they set up a private table for us and made the whole day so special that we ended up holding hands and we haven't done that for a few years. We feel as though the staff became friends and the Owner is also very kind and a very warm person. You feel as though you are staying with friends but without any of the downsides. The resort itself is as my title says; it is heaven. White sand beaches that are raked each morning, sun beds with soft comfortable pads and cushions that supported our old bones, warm clear water down some easy access steps from the beaches and just heavenly views from everywhere. It is quiet and peaceful and the service is first class and we are pleased that we did not need to die to go to heaven.…
Read more
Date of stay: November 2014Trip type: Traveled as a couple
Value
Service
Sleep Quality
Helpful
Response from mhbeowner, Owner at Mount Hartman Bay Estate
Responded Nov 30, 2014
Thank you so very much for taking the time to post a review and thank you also for your lovely email. 50 years together is such a wonderful achievement and we are very proud that you chose to share it with us. Stay well and we all send you our very best wishes for many more happy years together. Nikki and the team.
Read more
LOCATION
CaribbeanGrenadaSaint George ParishLance aux Epines
NUMBER OF ROOMS
16
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing Frequently Asked Questions about Mount Hartman Bay Estate
Which popular attractions are close to Mount Hartman Bay Estate?
Nearby attractions include L'Ance aux Epines Lighthouse (0.4 miles) and Barking Barracuda (0.4 miles).
What are some of the property amenities at Mount Hartman Bay Estate?
Some of the more popular amenities offered include a swimup bar, free wifi, and an on-site restaurant.
Which room amenities are available at Mount Hartman Bay Estate?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mount Hartman Bay Estate?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Mount Hartman Bay Estate?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Mount Hartman Bay Estate?
Conveniently located restaurants include The Beach Club at Calabash, Rhodes Restaurant at Calabash, and Junction Bar & Grill.
Are there opportunities to exercise at Mount Hartman Bay Estate?
Yes, guests have access to a heated pool, fitness classes, and yoga classes during their stay.
Does Mount Hartman Bay Estate have an airport shuttle?
Yes, Mount Hartman Bay Estate offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mount Hartman Bay Estate?
Yes, a clothes dryer and a washing machine are offered to guests.
Which languages are spoken by the staff at Mount Hartman Bay Estate?
The staff speaks multiple languages, including English, Spanish, French, and Chinese.
Are there any historical sites close to Mount Hartman Bay Estate?
Many travelers enjoy visiting Fort Frederick (3.4 miles), Fort George (3.3 miles), and The Tower Estate (3.9 miles).