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Olde House

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Olde House
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169 Reviews from our TripAdvisor Community

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Showing 168: English reviews
Scarborough, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My wife and I were invited to a mid week wedding in Derbyshire and we booked in the Olde House from Friday to Wednesday. We did not wish to stay in Chesterfield town centre because of the noise etc over the week-end The room and breakfast were excellent the only fault I could mention was that one evening some friends... More 

Helpful?
Thank malcolm p
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Visited for a wedding event. Wedding was on Sunday to which they don't start serving food until 12. Would of been nice to offer a breakfast option from 11am as we travelled from Coventry for event. The service was ok and price of drinks ok. Venue was clean and deco ok. Order food to share dishes which taken about 45... More 

Helpful?
Thank Jason L
oldehouse, Guest Relations Manager at Olde House, responded to this review

Dear Jason Thank you for your feedback but I am a little confused about the complaint. When functions are booked we provide the meals at the time requested by the party organisers, we are more than happy to provide food outside of our normal opening times if we are asked. regards The Olde House More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Shocking! We visited as a group of 15 and not only did they get our order wrong three times the chicken we ordered wasn't cooked, still pink in the middle. They missed one of the meals and that one person had to wait for their meal when everyone else was eating. Then they had the cheek to ask for money... More 

Helpful?
Thank Gemma W
oldehouse, Guest Relations Manager at Olde House, responded to this review

Dear Gemma we are very sorry that on this occasion we failed to look after you, If you could please forward us your contact details either by email oldehouse@marstons.co.uk or telephone 01246 274321. I would be happy to discuss your recent visit regards Julie Wood More 

Chesterfield, United Kingdom
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Absolute rubbish. Asked if any gluten free meal choices. Told No. Then handed an A4 file binder marked allergies (which they had spelt wrong) told to look through there for ingredients in meals. Full of papers, with grid reference charts. Who's got time to sit and sift through all that on a Fri lunchtime. (States non vegetarian meals are not... More 

Helpful?
Thank Niki-AnnR
oldehouse, Guest Relations Manager at Olde House, responded to this review

Thank you for your feedback regarding Gluten free menu choices, you will be pleased to hear that we have taken on board your comments and we are now awaiting delivery of a much easier to read gluten free menu. The allergy list is a little confusing, but we hope to see you again soon regards The Olde House team More 

Chesterfield, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

Sometimes you can get one bad meal so we are wiling to try anywhere twice unfortunately both times it was dreadful food , our expectations were not high from the last time but i would not have given the beef burger to our dog!!! There was no choice of a decent draft cider and all the real ale lovers amongst... More 

Helpful?
Thank Tracy3636
oldehouse, Guest Relations Manager at Olde House, responded to this review

I am very sorry to hear that our selection of 2 ciders on draught and the 3 different brands of bottled ciders were not to your taste, If you would like to forward me details by email on oldehouse@marstons.co.uk of which ciders you feel should be available. I would be more than happy to put your suggestions forward for consideration... More 

2 reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

Went for my mums birthday with family and was very disappointed with the standard of food. Couple of us had Sunday lunch looked lovely on the plate but when I started to eat it the roast potatoes were like rubber, the meat(I had beef) was so tough you could have repaired your shoes with it, cauliflower was over cooked and... More 

Helpful?
Thank Russell C
Derby, United Kingdom
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed August 20, 2016 via mobile

Stayed one night as a birthday night out. On arrival staff greeted us kindly and sorted our booking out and served us drinks. The beer was good. The room was very clean and tidy and there were hot drinks available in the room. Bottled water too. Really good bathroom. In the morning we were greeted warmly by a lovely member... More 

Helpful?
1 Thank Graham B
oldehouse, Guest Relations Manager at Olde House, responded to this review

Dear Graham Thank you for such a super review, it is always a pleasure to hear that we exceeded your expectations. We hope to see you again soon regards The Olde house More 

Stansted Mountfitchet, United Kingdom
Level Contributor
107 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 328 helpful votes
3 of 5 stars Reviewed August 17, 2016

Having stayed at this hotel at least 6 or 7 times over the years, I have seen the rooms go from nice new, refurbished to tired and drab rooms. Several of the rooms have nasty stains on the carpet, soap dispensers coming loose from the wall and damage to the tables and fixings. Our breakfast (which is included in the... More 

Helpful?
1 Thank Robert T
oldehouse, General Manager at Olde House, responded to this review

Dear Graham Thank you for your feedback on your last visit, I am very sorry that you were not in one of our better rooms. Marstons have taken notice of you comments and we are in the process of putting together a plan to bring all our hotel rooms up to the standard that you have been used to. We... More 

Chester, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 11, 2016

I was booked to stay here by my office as I was working locally. I work away quite a bit so get to stay in all sorts of accommodation, and my only requirements are parking, breakfast, WiFi and a comfortable bed. My room was quite nice and spacious which was a good start, but the passageways and corridors to get... More 

Helpful?
1 Thank Noel F
oldehouse, Guest Relations Manager at Olde House, responded to this review

Dear Noel I am very sorry that you visit to us wasn't as enjoyable as it should have been, I am more than happy to discuss your visit in more detail by either email oldehouse@marstons.co.uk or telephone 01246 274321. regards Julie wood More 

Wolverhampton, United Kingdom
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed August 5, 2016

Booked overnight stay just to visit Chesterfield. Room in need of a good clean and tidy up, we had to go and ask for towels. Reception was rubbish, stood waiting for ages for someone to come and book us in and give us keys. For the money I wished I had gone somewhere else. We had lunch in the pub,... More 

Helpful?
Thank Julsy12
oldehouse, Guest Relations Manager at Olde House, responded to this review

Thank you for your feedback on your recent visit to Chesterfield, I am very sorry that we did not exceed your expectations. I can confirm that we have now brought back our old breakfast menu to resolve the issues that you have raised. regards The Olde House More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast

Additional Information about Olde House

Address: Loundsley Green Road | Newbold, Chesterfield S40 4RN, England
Location: United Kingdom > England > Derbyshire > Chesterfield
Price Range: $86 - $104 (Based on Average Rates for a Standard Room)
Number of rooms: 12
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