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The Ritz-Carlton, Kapalua

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The Ritz-Carlton, Kapalua
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3,089 Reviews from our TripAdvisor Community

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Showing 2,972: English reviews
Ljubljana, Slovenia
Reviewed August 31, 2013

It's the little things that make great hotels stand out. Unfortunately there were no good little things at this Ritz Carlton, just a bunch of little bad things that made the experience sour. I've had my share of stays in luxury hotels, as well as budget motels and everything in between. So when I'm booking a 5-star hotel I know...

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4Thank yougo_slo
Plano, TX
Reviewed August 29, 2013

Our experience at The Ritz-Carlton, Kapalua, was amazing. When we checked in, they had upgraded our room which was very roomy, had a great view of the ocean, and was very comfortable. We had absolutely no complaints the entire week we were there including the restaurant food and service. The concierge desk helped us with many reservations and answered all...

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Thank Kaye47
Bakersfield, California
Reviewed August 28, 2013

As soon as we got to the check in desk we were severed a refreshing drink, very friendly staff. Beautiful room very spacious and large bathroom very very clean. Grounds are beautiful, car retrieval very fast and friendly. Overall they made our trip delightful. We then went on to Kauai for our regular vacation at Koa Kea.

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Thank tennisladyet
San Francisco, California
Reviewed August 28, 2013

The hotel sits on a very beautiful piece of property. The staff are very courteous. Room & bathroom were very clean. Excellent service at the pool. Good value. We liked this hotel because it was quiet and peaceful compared to other hotels nearby.

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Thank 588katep
New York City, New York
Reviewed August 26, 2013

We came to Hawaii for our honeymoon and stopped in maui first. Our stay at The Ritz was great! We got in late at night and sat for dinner at one of the restaurants. The waiter gave us free dessert for our honeymoon. We were also surprised with a free bottle of champagne to celebrate our honeymoon which we enjoyed...

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2Thank Noelle5
Sacramento, California
Reviewed August 25, 2013

The property is absolutely beautiful. Everything about our stay was picture perfect. Great pool, beach access, shuttle service to other Kapalua destinations, clean and comfortable room, excellent running trail by hotel, and workout facility. All of the staff at the Ritz were wonderful. Special thanks to Laurent at The Terrace and the Alaloa Lounge. He served 3 of our meals...

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1Thank gkcor2
Dallas, Texas
Reviewed August 21, 2013

Travelled to Maui for the first time just two weeks ago. Maui is beautiful! An absolute paradise in fact and we would definitely return. The Ritz Carlton in Kapalua was really in our top three resorts to stay in and we got a great rate on a one bedroom residence suite. The hotel is very clean and spacious with an...

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3Thank MEM01010
Los Altos, CA
Reviewed August 21, 2013

We like hotels (vs. rental houses, condos or the like) so with family in Napili, the R-C Kapalua is pretty much it in West Maui. Luckily, over five or six yearly trips, the hotel has always made us welcome and comfortable. This year, we had some concerns when it became clear that the concierge with whom we'd dealt for years...

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2Thank Wazito
Geneva, Switzerland
Reviewed August 21, 2013

This hotel is a dream.... beautiful rooms, a bathroom where you can live, swimming pools in which you can stay all day long, nice restaurants and bars with gentle staff, always smiling and ready to help you ! A must where you have to go !!!!

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Thank Airbus1200
Saint Louis, Missouri
Reviewed August 19, 2013

We recently stayed at the Ritz-Carlton in Kapalua, Maui, and our experience was nothing short of perfect. As with previous Ritz hotels we’ve stayed, we found the service impeccable. The views from this property are breathtaking. There was a minor (very minor) mix up during our check in and the staff went above and beyond to resolve the small issue...

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3Thank Wendy L
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
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About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine bathrooms, flat-screen televisions and Hawaiian-inspired artwork. The spa beckons with treatment rooms framed by private garden showers, volcanic stone grottos, heat therapies, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six restaurants, indoor/outdoor meeting space, an inviting children's pool and luxury cabanas. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation. ... more   less 

Additional Information about The Ritz-Carlton, Kapalua

Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761-9067 (Formerly The Ritz-Carlton, Kapalua)
Location: United States > Hawaii > Maui > Kapalua
Price Range: $590 - $1,311 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
Number of rooms: 463
Reservation Options:
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Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton, Kapalua staff and other travelers.
65 questions
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Questions? Get answers from The Ritz-Carlton, Kapalua staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Take an oceanview room”
 of 5 bubbles 766wyng, 1 week ago | Read review
“Choose a room higher up and ocean front is amazing!”
  • Our anniversary and babymoon treat sent to our room with the amazing ocean view!
 of 5 bubbles heleneofroy, 1 week ago | Read review
“Residential suites are very large and the garden view is beautiful.”
 of 5 bubbles missgut, 1 week ago | Read review
“Tell front desk you want rooms that have been inspected for no bugs (roaches)”
 of 5 bubbles BabaluWhite33, 2 weeks ago | Read review
“Ocean view rooms are well worth it! Each room has a lanai with table and chairs.”
 of 5 bubbles 168hilaryb, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question