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About
#1 of 2 hotels in Kapalua
Location
4.3
Cleanliness
4.6
Service
4.5
Value
3.9
Travelers' Choice
GreenLeaders GreenPartner
Just as Kapalua translates to “arms embracing the sea,” The Ritz-Carlton Maui Kapalua embraces guests with island-inspired luxury and natural aloha. Spend your days lounging on golden beaches, snorkeling with sea turtles or soaring through the West Maui Mountains on a dual zipline. Play in the footsteps of legends on one of two championship golf courses, reinvigorate with an indigenous spa ritual or discover new flavors from locally sourced fare. At this luxury beachfront resort, every new adventure begins with the spirit of aloha.
Nestled on Maui’s pristine Northwest shore, The Ritz-Carlton Maui, Kapalua is surrounded by one of Hawaii’s most expansive natural preserves and two protected marine sanctuaries. At this sprawling beachfront resort guests appreciate the abundant opportunities to explore and discover. Balancing their time with relaxation and wellness, enjoying resort amenities and activities, while being pampered with legendary Ritz-Carlton service.
Newly transformed guest rooms, suites and residences beckon with enhanced decor embracing Maui’s natural beauty and rich cultural heritage. Delicate sand tones evoke feelings of calm and serenity while azure blue and deep green accents echo the captivating hues of the sparkling ocean and lush flora.
Stunning oceanfront and natural beauty inspire all the senses while award-winning culinary experiences, interactive eco-adventures and a Hawaiian-inspired spa create an unforgettable escape at this restorative sanctuary.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Paid private parking on-site
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Boating
Canoeing
Diving
Golf course
Hiking
Horseback riding
Snorkeling
Tennis court
Aerobics
Canoeing offsite
Evening entertainment
Fishing
Patio
Walking tours
Board games / puzzles
Books, DVDs, music for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Quiet
Languages Spoken
Japanese
Location
67Somewhat walkable
Grade: 67 out of 100
11Restaurantswithin 0.75 miles
9Attractionswithin 0.75 miles
Contact
1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761-9067
Getting there
Rental CarsSee all Kapalua rental cars
4378Reviews161Q+A100Room tips
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Most Recent
From the time we checked in to our departure every staff member treated us amazing. Shout out to the pool staff members: Victor and Mariah. While we were served by others, we found them to be the best of the best. Kudos to Welkens at the main pool bar, who also was engaging while taking care of us. The only reason I will not give this the full 5-dots was housekeeping, it was not as expected or to other Ritz properties that I have visited in the past. Stefan in the morning, at breakfast, was friendly, precise and fresh daily. Followed up by the beach right after, with beach chairs and turtles. Art at the main bar/restaurant was warm, inviting, had a great memory and also made sure we were always taken care of. They made the experience that much better. We hope to be back soon.…
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We were so much impressed by the environment and view here. Especially we have met managerConner Bloxham after our delayed long flight transfered from lax and decide to reschedule to extend our stay in Maui island. He is so efficient and professional, try to arrange the two reservations with consistency and have his team provide warm services.We do have enjoyed our stay in this nice hotel and I thought Conner represented professional service for brand Ritz-Carlton.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 1 week ago
Aloha Angelazhurz, Thank you for your kind review and for acknowledging the wonderful service from our team, especially Conner. I will be sure to pass along your feedback. We hope you can come back and visit us again soon. Mahalo, Harrison Delgado Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have been loyal to a different hotel chain for almost a decade but the Ritz Kapalua has made me a convert! We are currently staying at the hotel and everything and everyone is absolutely perfect. We spent a whirlwind trip island hopping from Maui (south) to Big Island and we wanted to wrap up the trip at a lovely hotel to recharge our batteries before heading back home and I’m so glad we picked the Ritz. Travelling solo with a little one can be exhausting and boy were we tired when we got here but the Ritz has made it such an amazing stay that we are both completely relaxed and well rested. The rooms are extra extra comfy, the club lounge is amazing, the grounds are beautiful but most of all, every single employee we have encountered has been AMAZING! The service is exceptional and the best I’ve experienced. We travel a lot but I never leave reviews because I’m a picky traveller. However I felt that it is absolutely necessary to let the world know how amazing our experience at the ritz has been and extend a special thank you to all the folks behind the scenes that work tirelessly to make this place so special. Mahalo to the Ritz Team! PS - thank you for making my son feel so special on his birthday. And special thanks to housekeeping for taking great care of George (stuffed animal) who has travelled the world with our son <3…
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 1 week ago
Aloha T959OCYantoniac, Thank you for choosing to stay with us and for your thoughtful review. It makes me happy that we got to pamper you and your son, especially on his birthday. On behalf of our Ladies and Gentlemen, we look forward to welcoming you both (and George!) back in the future. Mahalo, Harrison Delgado Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The food, while a little pricey, was very good. The rooms, amenities, and experience was what you’d expect at a Ritz. I will say though, I likely will not be back though because of their valet. The valet workers seemed so entitled and rude, and don’t bother calling ahead for your car from your room, you’ll still wait 30 minutes after you get to the front. Just ask for your car when you get out front. We saw people come down and ask for their car and get it before we got ours. We waited 30 minutes once we got to the front 3 times, and once were late to a reservation because of it, even though we called over an hour ahead for our car, and the restaurant was only 10 minutes away. I’d prefer to park myself that way I know when we need to leave to get to our reservations on time. Also, there was only 1 person working the adult pool for drinks, took 40 minutes to get a drink, which was small and to me overpriced. Lastly, I’ll end on a high note, the wagyu smash burger was probably the best burger I’ve ever had…
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip: Parking is valet only, even though there are no signs, stating this, and it listed a price online...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 2 weeks ago
Aloha 942aaronb, Thank you for choosing to stay with us and taking the time to leave your feedback. We will review with our team and see how we can best improve moving forward. Our aim is to earn a 5-bubble rating from you next time and we look forward to welcoming you back in the future - even if just for the delicious wagyu smash burger. Mahalo, Harrison Delgado Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My partner and I have been staying here once per year for the last decade. It’s a great location with great food and a great beach. However! Now they are insisting on a valet only car park. And they only seem to have 2 valets working. So there is constantly a huge crowd trying to leave the hotel and to drop cars again later. On previous trips Ritz guests could park themselves but now this is such a hastle. I will probably stay here again in the future but will try someplace else next year.
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 2 weeks ago
Aloha Happiness, Thank you for your loyalty over the years and choosing to stay with us once again. Your feedback is extremely valuable, and we have re-evaluated the staffing at the front drive. We look forward to welcoming you back in the future. Mahalo, Harrison Delgado Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful resort! The only downside which is obviously out of anyone’s control is that Kapalua is WINDY. Like hold on to your hats and small children. Not sure if it’s always like that, but I heard kapalua has a windy reputation. For that reason I might choose to stay south next time! But the hotel itself was perfect
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 2 weeks ago
Aloha Maps, It's great to hear you enjoyed your experience at our resort. Thank you for choosing to stay with us (despite the wind advisory which affected all of the Hawaiian Islands). We look forward to welcoming you back again soon. Mahalo, Harrison Delgado Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are still here enjoying this amazing slice of heaven but I had to write a review. Dont believe the haters and negative reviews; I honestly don't understand those people. This place is by far the best Ritz we have ever enjoyed. Definitely go for Club access, 100% worth the experience. Food is delicious, and evening Hawaiian 'Farewell to the Day' is enjoyable. Mai Tais delicious. Service is top-notch, and they have made our Honeymoon and birthdays exceptional. We don't want to leave. The room with the upgrade is beyond perfect, pool. hot tub, beach amazing. The property is just gorgeous. We walked along the coast and spotted whales. LOVE this place. Hotel is clean, and everyone is very friendly and kind. Love the history behind the resort, the Ritz preserved a sacred Hawaiian burial ground and donated it. This is just a special place. Bella, Zelia, Alona, and all the Club staff are top-notch. Iris and Lurline in the Logo shop are wonderful too. Conner at the front desk fantastic.…
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Date of stay: February 2023
Location
Service
Sleep Quality
Room Tip: ocean view rooms or rooms facing pool are great
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 4 weeks ago
Aloha lovethecowboys, Thank you for choosing to stay with us and for the excellent review. I'm thrilled you're experiencing the best our resort has to offer, and during whale season to top it off! The Ritz-Carlton Maui, Kapalua is indeed a special place, and we look forward to welcoming you back again. Mahalo, Harrison Delgado Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Ritz Carlton Kapalua is a top flight resort. The staff is friendly and attentive without being intrusive. The resort is well maintained inside and out…great food and entertainment. The pools are crystal clear and heated. Enormous value coming here to relax and recharge. It’s so wonderful I stopped what I was doing to write this review while still at the resort!
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded Feb 15, 2023
Aloha Paul, Mahalo for taking time out of your vacation to leave your kind words. It means a lot to our Ladies and Gentlemen to hear your positive feedback. I hope you're still basking in our 84 degree heated pools as we speak! Mahalo, Harrison Delgado Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A nice experience away from the crowds in Wailea and Kaanapali. Rooms are updated and decent but service is mediocre at best. Worst of all is the beach—I was told that the only way to have a chair or lounger at the beach was to rent one for 50 or 100 dollars a day respectively which cheapens the stay. I later discovered that if you’re bonvoy elite, rental charges are waived but was never informed of this by the font desk despite complaining—Inexcusable for our 5 night stay.
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded Feb 14, 2023
Dear Wanderlustsid, I'm so sorry to hear that you did not have a wonderful experience as our valued guest. We have taken your feedback as learning opportunity for our Ladies and Gentlemen. Please connect with me at 808-669-6200 or Harrison.Delgado@ritzcarlton.com to assist you further. Mahalo, Harrison Delgado Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing! Luxury at its best. Concierge is amazing. Management ensures a beautifully run resort Perfect location. Beach was just ok. But everything else made up for it. Love the fitness center too
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Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded Feb 1, 2023
Aloha jpod75, On behalf of our Ladies and Gentlemen, we are thrilled you had an amazing stay and look forward to welcoming you back on your next visit to Maui. A hui hou! Mahalo, Harrison Delgado Director of Room Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$1,139 - $1,468 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton, kapalua hotel kapalua, ritz carlton maui, ritz-carlton lahaina, ritz lahaina, lahaina ritz-carlton
LOCATION
United StatesHawaiiMauiKapalua
NUMBER OF ROOMS
466
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Claim Your ListingTHE RITZ-CARLTON MAUI KAPALUA - Updated 2023 Prices & Resort Reviews (Hawaii)
Frequently Asked Questions about The Ritz-Carlton Maui Kapalua
Which popular attractions are close to The Ritz-Carlton Maui Kapalua?
Nearby attractions include Dragon's Teeth (0.4 miles), D.T. Fleming Beach Park (0.3 miles), and Village Walking Trails (0.3 miles).
What are some of the property amenities at The Ritz-Carlton Maui Kapalua?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton Maui Kapalua?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at The Ritz-Carlton Maui Kapalua?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton Maui Kapalua?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton Maui Kapalua?
Conveniently located restaurants include Honolua Store, Sansei Seafood Restaurant & Sushi Bar, and Burger Shack.
Are there opportunities to exercise at The Ritz-Carlton Maui Kapalua?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton Maui Kapalua have an airport shuttle?
Yes, The Ritz-Carlton Maui Kapalua offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Ritz-Carlton Maui Kapalua have airport transportation?
Yes, The Ritz-Carlton Maui Kapalua offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton Maui Kapalua?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton Maui Kapalua offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.