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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 05/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton Maui Kapalua
Updated 05/04/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 2 in Kapalua
Location
4.3
Cleanliness
4.6
Service
4.5
Value
3.9
Travelers' Choice
GreenLeaders GreenPartner
Just as Kapalua translates to “arms embracing the sea,” The Ritz-Carlton Maui Kapalua embraces guests with island-inspired luxury and natural aloha. Spend your days lounging on golden beaches, snorkeling with sea turtles or soaring through the West Maui Mountains on a dual zipline. Play in the footsteps of legends on one of two championship golf courses, reinvigorate with an indigenous spa ritual or discover new flavors from locally sourced fare. At this luxury beachfront resort, every new adventure begins with the spirit of aloha.
Nestled on Maui’s pristine Northwest shore, The Ritz-Carlton Maui, Kapalua is surrounded by one of Hawaii’s most expansive natural preserves and two protected marine sanctuaries. At this sprawling beachfront resort guests appreciate the abundant opportunities to explore and discover. Balancing their time with relaxation and wellness, enjoying resort amenities and activities, while being pampered with legendary Ritz-Carlton service.
Newly transformed guest rooms, suites and residences beckon with enhanced decor embracing Maui’s natural beauty and rich cultural heritage. Delicate sand tones evoke feelings of calm and serenity while azure blue and deep green accents echo the captivating hues of the sparkling ocean and lush flora.
Stunning oceanfront and natural beauty inspire all the senses while award-winning culinary experiences, interactive eco-adventures and a Hawaiian-inspired spa create an unforgettable escape at this restorative sanctuary.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Paid private parking on-site
Wifi
Paid internet
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Complimentary Instant Coffee
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Boating
Canoeing
Diving
Golf course
Hiking
Snorkeling
Tennis court
Aerobics
Canoeing offsite
Evening entertainment
Fishing
Patio
Walking tours
Board games / puzzles
Books, DVDs, music for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Bathrobes
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Quiet
Languages Spoken
Japanese
Location
Full view
66Somewhat walkable
Grade: 66 out of 100
10Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
Contact
1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761-9067
Getting there
Rental CarsSee all Kapalua rental cars
4313Reviews154Q+A100Room tips
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Most Recent
We booked our spring break trip through Costco. We reserved a standard room, but were upgraded upon arrival. The one bedroom apartment was a game changer. It was so great to have two lanais, a kitchen and a private bedroom. Our kiddos (9 and 11) were very comfortable on the nice queen fold out couch. Our experience at the Ritz was fantastic! Everyone was friendly and helpful. The concierge staff created an amazing itinerary for our week. The sushi in the lounge restaurant was awesome. The live music each night was great. The poolside bar/restaurant had good food and fun drinks. The beach shack restaurant was great too. The property is in a beautiful location. You are within walking distance to a nice seaside trail, a convenient ABC store and a few restaurants. We waited two years to get to Hawaii (after having to cancel twice in 2020). This vacation was worth the wait!…
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Date of stay: April 2022
Value
Rooms
Service
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 6 days ago
Aloha bethanyp394 - Thank you for choosing to stay with us and for this excellent feedback. I am delighted to hear that you had a fabulous Spring Break vacation, and that you could try one of our residential suites. We look forward to welcoming you and your 'ohana back again soon! Mahalo, Andrew Rogers General Manager
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We were in Maui for a wedding (at another resort), but stayed at Ritz Carlton. What an amazing stay. The grounds are beautiful, and the food was great. There is a really nice, quiet beach that is a close walk from the hotel. The hotel staff was especially accommodating for some specific requests we had during our stay. Really look forward to returning on day. Location also has a really nice looking golf course although we did not play.
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Date of stay: May 2022
Location
Service
Sleep Quality
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 1 week ago
Aloha MaxwellE342 - We are delighted you could join us here in beautiful Kapalua, and we look forward to welcoming you back again in the future. A hui hou! Mahalo, Andrew Rogers General Manager
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Could not have asked for a better stay! Everything from the staff, to the property, to the food, were all incredible. Grounds were well kept and stunning. Multiple pools and ample amount of pool side seating. Every meal we had, wether it was from the burger shack, the hotel bar, or even from room service, was nothing short of delicious. We actually got married and had a small elopement during our stay. Stephanie was our wedding coordinator and she really went above and beyond to make sure our special day was perfect. We can’t thank her enough. The rest of the staff were beyond pleasant, professional, and helpful. I would absolutely recommend staying at this property, worth the extra $$$.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 2 weeks ago
Aloha Madeline - Thank you for choosing to stay with us and entrusting us with your very special day. Creating fantastic lifelong memories is what we love to do. I will be sure to pass along your kind feedback to Stephanie and the rest of our Ladies and Gentlemen. We look forward to welcoming you back to beautiful Kapalua in the future. Mahalo, Andrew Rogers General Manager
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Very loud Las Vegas atmosphere at night. Neither quiet nor Hawaiian. Terribly overpriced. Don’t stay here! Ordered cioppino at the Banyan Tree Restaurant. Little more than Heinz Cream of Tomato Soup with a few morsels of fish. But there were too many large very noisy group events.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 2 weeks ago
Aloha FarAway - As we hope every guest has a fantastic stay, it's disappointing to hear that we did not meet your expectations on this visit. I invite you to connect with me directly at andrew.rogers@ritzcarlton.com. Mahalo, Andrew Rogers General Manager
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Absolutely loved this hotel. Food was amaaaazing! There is a healthy cafe that has the most delicious food: juices and smoothies and other healthy foods. Rooms were very nice and they even upgraded us to an ocean view. Grounds are beautiful! Service is top notch. I felt like I was in heaven! It’s definitely a little windy on this side of the island so I would go during the warmer months of the year.
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Date of stay: June 2021Trip type: Traveled
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 3 weeks ago
Aloha cicixee - We are delighted you enjoyed your visit and that we could accommodate an upgrade. We look forward to welcoming you back to our beautiful paradise again soon. Warm aloha, Andrew Rogers General Manager
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The hotel is about 30 years old do decor is a little dated Outstanding staff and service Breakfast is lousy - for a Ritz Carlton to offer commercial sliced bread and no in-house bakery is deficient Suites were very well fitted out with full kitchen facilties for those wanting to cook Hotel is very remote so be prepared to travel if you want to visit the island Not much to do on site
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Date of stay: April 2022Trip type: Traveled
Rooms
Cleanliness
Service
1 Helpful vote
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 3 weeks ago
Aloha RabaulUSA - Mahalo for taking the time to leave a review. We look forward to welcoming you back to The Ritz-Carlton Maui, Kapalua in the future and hope to earn 5-bubbles next time! Warm aloha, Andrew Rogers General Manager
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I had an overall nice stay at the Ritz. My room had been recently refreshed and came with a full kitchen which was unexpected. The problem with rooms with full kitchens is the food odors from other rooms permeate through the AC. Not offensive but annoying. I had a fall during my stay and the security team could not have been more helpful in assisting me with first aid needs, as well as checking up on me twice a day for the rest of my stay, this was a special touch for what was a very inconsequential scrape. The lobby unfortunately was under construction which made the bar a bit crowded, however I was able to enjoy the Banyan Tree bar and restaurant multiple times, and this is the real jewel of the resort in terms of both cuisine mixology and service. I had a lovely beach cabana one day and the service was excellent, never once did I have to wait or search for my attendant, he was always checking in on me and anticipating my needs. I did not find the beach to be particularly enjoyable as it is not set up with cabanas as the pool is, and the beachfront cafe was closed every time I went down there. Lastly, one thing to note is the property’s main areas are open air, so it does tend to get hot and humid during the day, I know this is what you come to Hawaii for, but I didn’t enjoy sweating while sitting at the bar, maybe a personal preference. Lastly I would recommend a stroll down to their labyrinth on the rocks at sunset, the views and the sound of the waves are an amazing way to end the day.…
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 3 weeks ago
Aloha John B - Thank you for choosing to stay with us. We are glad you enjoyed your visit and look forward to welcoming you back again soon. Warm aloha, Andrew Rogers General Manager
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Firstly the location is absolutely stunning and the view from the lobby is certainly an amazing welcome. We had a partial ocean view room up on level 7. The room itself was spacious, there was a nice small balcony to relax on with a nice view and the bathroom had a double sink with plenty of counter space, a toilet that could be closed off to the bathroom, shower and bathtub. I would have loved to have some jacuzzi jets in the bath. The bed and pillows were a dream to sleep on. The bed also faces a huge TV that had a generous offering of subscriptions The room was impeccably cleaned and tidied each day. The service was top notch, the staff took care of my every question and request. There were lots of pools including an adult spa, but unfortunately it was always fairly windy in the pool area. Despite the high room cost, you have to pay for the cabanas to help shelter from the wind. The restaurants all have a stunning view but the food itself is a bit mediocre. We had the buffet breakfast which was $49pp and was pretty average. The staff though in all the restaurants had the same amazing service. The hotel spa is amazing and I would highly recommend it. The massage experience was amazing as were the steam room and jacuzzi, definitely what I would expect from the Ritz. While our stay definitely showed that the hotel is great at holding business events, I would find it difficult to justify paying the price for a personal holiday. …
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded 3 weeks ago
Aloha RockieHazel - We are pleased you enjoyed the "stunning view" and "amazing service" here and our newly refreshed guest rooms. We look forward to welcoming you back to Kapalua in the future, for business or pleasure. Sending lots of aloha your way in the meantime. Warm aloha, Andrew Rogers General Manager
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I have stayed at Ritz properties (and all variety of hotels) all over the world for decades of travel, and as such, I have a pretty good feel for what one should expect of a property of this level. Let me start with all the good stuff. Location - this site is simply stunning. The buildings, architecture, layout pools, ballrooms, restaurants, and grounds are all beautifully designed and maintained. Our room had an ocean view, with a nice patio that we used every day. The room, a deluxe king, offered plenty of room for two people, with large closets, a well-appointed bathroom (tub and shower so two people can bathe at the same time), and a very comfortable bed. We loved the Banyon Tree Restaurant, and enjoyed a couple of meals there. I really liked that there was a kids-only pool, a family pool, and an adults-only pool. I also really liked that there was an adults-only hot tub, and kids hot tub. The property, quiet and peaceful, offered a wonderful reprieve from the unbelievably busy Kaanapali beach scene down the road. We enjoyed the breakfast buffet, but only went once due to the $49 per person price tag. Staff did a lovely job of preparing our room for the birthday we were celebrating, and provided fruit, chocolate pound cake, balloons, etc. They left us a nice note as well. Nice touch. Live music in the lobby from 6 - 9 PM was lovely, and they had a particularly talented Hawaiian female vocalist and guitarist who I would pay to go listen to. I gave her a big tip. The three concierges who helped me were really friendly, nice, helpful, receptive. Areas of opportunity: Service - mixed, surprisingly, for a five star resort. The nice ones were amazing, the others seemed very inconvenienced by our requests. For example, I went to the front desk to inquire about the club lounge, if they had one (many Marriotts/Ritz hotels have re-opened these lounges, but many have not), and if so how much it costs per day. I added that I am Ambassador level, not because I expected it for free, but in some Ritz properties they will discount the price or offer priority to those with status if there is a headcount limit in lounge. The front desk lady was immediately on the offensive with me, and quickly stated "it's not free, even to Ambassador level", before I could finish my statement/question. And that is not what I was asking. She then said it was very small and there might not be room, when again, I said my experience is that Ambassador levels often get priority on the wait list. Again, all on the offense, "no we don't do that" quite rudely, like very inconvenienced that I was even asking. I just wanted to know because the food there is quite expensive, and sometimes club lounge makes sense (by the way, it's $300 per day). I was looking for information, not a freebie. I know it costs the hotel to run these lounges, and I am accustomed to paying a reasonable price for this access. We did not wind up pursuing it because I did not want to be locked into that $300 for our entire stay (it's all nights, or none), and I did not want to restrict our choices because I had paid that fee and would feel obligated to get our money's worth out of it. Anyway, it was the strangest and most confrontational encounter I have experienced at a Ritz when inquiring about a club lounge. Another example, we went to the lobby bar. I sat for 10 minutes, and then went up to the bar to ask if they have table service since no one had come over to greet me. The bartender (who was really nice by the way), indicated that yes, they do have table service and someone would be with me shortly. Another ten minutes passed. There were seven servers all huddled up around the bar, talking to each other, seamingly oblivious to their customers, so I finally went up to the bar to order my drink. I then had to stop a server in his tracks to order food for my daughter. He seemed very put out, but got our order in and grew nicer the closer we got to paying the bill. These things seem little, but when you stay at a five star resort, one expects prompt, effective polite service and answering of questions. But the really biggie had to do with Fedex. I had to Fedex two packages out urgently on Friday morning. The concierge said no problem, they would get the packages out and they would go to their shipping department right away. Fedex = urgent. They let my two packages sit from Friday at 11AM for the entire weekend, and they did not go out until Monday. Had any of them thought to inform me, I would have driven to a Fedex location myself. Because of that I spent another $150 Fedexing in a panic on Monday and Tuesday following because I was terrified the packages would miss their arrival deadline. So I did all that work twice, paid twice, and it all could have been avoided if they (concierge, shipping department, loading dock, anyone) had told me these urgent packages would not go out from 11Am on Friday for three more days until Monday. $257 in Fedex and overnight fees later....I have Fedexed from dozens of Ritz properties and never had that experience. Food - Banyon Tree - A+.Burger Shack - B. Poolside, D-. Poolside food was bland, flavorless, and expensive. Drinks were definitely watered down. We could taste the difference from the resort we'd just left - ordering the same drinks - to this one. They did not know how to make a froze (they just put rose in a blender with ice, it tasted disgusting), had no Midori on hand (a standard in Hawaii bars), watered down Man Tai's, and the drinks were very expensive. So we stopped all poolside ordering and bought the canned cocktails from the Honolua ABC store up the street for $4 a can, and they tasted infinity better than the poolside drinks. Interior - carpet is dated, needs to be replaced. Business Center - we're business people too if we can afford to stay here. Have one, and have it opened, operational, and manned appropriately. It's a five star property, with high-earning clientele. It's not optional for us. This is not a canned Marriott, standard issue property. Status - to get Ambassador status, one has to stay 100+ nights in a hotel each year. I stayed in 125 the year before, and I have been Platinum and/or Ambassador level for seven years straight and Gold for ten. That's a lot of nights. We got almost very limited recognition of this status at this property. Other than a slightly upgraded room (regular Kind to deluxe King) and a welcome gift, status did not much matter here. Overall, I know Hawaii is expensive. I know all the properties nickel and dime to some extent. I am just not expecting it at a Ritz. I know that every property has some staff who are more friendly than others. I was just not expecting a 50/50% split at a Ritz. So this Ritz gets four stars instead of five. I probably would stay again, but not until checking out the Four Seasons first.…
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Date of stay: April 2022
Value
Cleanliness
Service
Room Tip: High floor, ocean view, closer to the beach
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3 Helpful votes
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded Apr 7, 2022
Aloha ElizabethM530 - Mahalo for choosing to stay with us and for taking the time to leave a detailed review. I am delighted that you enjoyed our stunning location and look forward to welcoming you back in the future, where we can address some of your suggested areas of opportunity. If I can be of assistance for future reservations, please contact me at andrew.rogers@ritzcarlton.com. Warm aloha, Andrew Rogers General Manager
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Great location but unfortunately the hotel itself had an all-inclusive feel to it. No turn down service offered for an almost $2K nightly rate. Staff was kind. My room was spacious and had a beautiful view but you would have to walk a lot to get to the room - through hallways making it a not so special back to the room walk. The pools were nice but nothing special. The beach was gorgeous but they charge for beach chairs and other amenities on the beach which I found to be pretty baffling in my opinion. Never experienced that in the lux properties I stayed at in the past. The restos were average. Found a lot more interesting food choices nearby the hotel. The golf course looks spectacular but I don’t play golf. I enjoyed the yoga class I took on premise. I also really enjoyed the massage I had at their spa. It was a great spa! Not sure I would go back there.…
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Date of stay: February 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from The Ritz-Carlton Maui Kapalua, General Manager at The Ritz-Carlton Maui Kapalua
Responded Apr 7, 2022
Aloha RonaldoDaSilva - Thank you for choosing to stay with The Ritz-Carlton Maui, Kapalua - it sounds like there were some missed opportunities for us during your visit. I would love to connect directly to address some of your concerns. Please feel free to reach out to me at your convenience - my email is andrew.rogers@ritzcarlton.com. Mahalo, Andrew Rogers General Manager
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PRICE RANGE
$1,355 - $2,157 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton, kapalua hotel kapalua, ritz carlton maui, ritz-carlton lahaina, ritz lahaina, lahaina ritz-carlton
LOCATION
United StatesHawaiiMauiKapalua
NUMBER OF ROOMS
466
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Claim Your Listing Frequently Asked Questions about The Ritz-Carlton Maui Kapalua
Which popular attractions are close to The Ritz-Carlton Maui Kapalua?
Nearby attractions include Village Walking Trails (0.3 miles), Jean-Michel Cousteau's Ambassadors of the Environment (0.02 miles), and Mahana Ridge Trail (0.02 miles).
What are some of the property amenities at The Ritz-Carlton Maui Kapalua?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton Maui Kapalua?
Top room amenities include air conditioning, a flat screen TV, and an additional bathroom.
What food & drink options are available at The Ritz-Carlton Maui Kapalua?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton Maui Kapalua?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton Maui Kapalua?
Conveniently located restaurants include Honolua Store, Sansei Seafood Restaurant & Sushi Bar, and Burger Shack.
Are there opportunities to exercise at The Ritz-Carlton Maui Kapalua?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton Maui Kapalua have an airport shuttle?
Yes, The Ritz-Carlton Maui Kapalua offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Ritz-Carlton Maui Kapalua have airport transportation?
Yes, The Ritz-Carlton Maui Kapalua offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton Maui Kapalua?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton Maui Kapalua offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.