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The Ritz-Carlton, Kapalua

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The Ritz-Carlton, Kapalua
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2,972 Reviews from our TripAdvisor Community

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Showing 2,857: English reviews
Santa Cruz, California
Reviewed yesterday NEW

The resort is beautiful inside and out! The rooms are up to date and kept very clean. I doubt you will find friendlier staff anywhere else! There is something for everyone! The ocean, the pool, hills for hiking, exquisite golf courses, tennis courses right in front of the beach, and excursions to your hearts content. The spa is heavenly! You...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank HVE_PASSPORT
naperville il
Reviewed yesterday NEW

Great location and great service. Special thanks to Eileen on switchboard for helping us out and going way above and beyond. Thanks to the pool guys Luis, John S., and Ephram for taking such good care of us. Joshua the bellman was also great!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank mikeNapervilleIl
Newport Beach, California
Reviewed yesterday NEW

Our family of 4 stayed in November and had a great time. Service is what they are known for, and didn't disappoint. All the staff was friendly, helpful and happy to find ways to make our stay special. They looked for ways to help (offered our little ones floaty noodles for a snorkel trip that had been left by another...

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Helpful?
Thank bdarling001
Port Orange, United States
Reviewed yesterday NEW

We had a 2 bedroom suite with a living room. This room had three separate private balcony's with a beautiful view of the ocean and mountains. The kitchen has all the amenities (Refrigerator, microwave, pots and pans, etc). The room had a cleaning service in the morning and a turn down service in the evening. Chocolates were waiting on our...

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Helpful?
Thank Nicholas B
New York City, New York
Reviewed 2 days ago NEW

The service was very nice. Someone greeted us at the entrance and led us to the checking area with a welcome drink and necklace. The hotel is big and clean. They have a nice pool. It is a bit of walk to the beach, however they have shuttle, but not often. They provide free beach chair for all hotel guest....

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Helpful?
Thank idahe112
New York City, New York
Reviewed 2 days ago NEW

I should start this review by prefacing that I am silver elite with Marriott and this is my fourth or fifth Ritz international stay abroad. While my comments apply to this specific property, it's also starting to cloud my view of the Ritz brand. The rooms are really dated and while they are still comfortable and usable, they don't exude...

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Helpful?
Thank j t
The Ritz Carlto... K, General Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha j t, Mahalo for your review and for choosing to stay with us here at The Ritz-Carlton, Kapalua. I’m sorry that your stay did not live up to your expectations, though I’m happy to see that you enjoyed our nearby beaches and the walking and jogging trails around the property. I apologize that your experience at The Banyan Tree...

Miami, Florida
Reviewed 3 days ago NEW

The hotel is much larger than the pictures online show. The property is quite large and the rooms are nice but a bit small. The hotel is a bit dated but kept up very well. Typical Ritz-Carlton feel to it. Great pool service and restaurants....

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Helpful?
Thank mh77mh77_12
Brisbane, Australia
Reviewed 3 days ago NEW

It was a little difficult when planning our trip to Maui to work out the lay of the land and where to stay. Our travel agent recommended the RC and initially I was concerned that we were too far away from all places we wanted to visit on Maui. However, it quickly became our haven of peace and quiet away...

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2Thank JodieTravel01
RSM, United States
Reviewed 3 days ago NEW

Best hotel in Maui, Food and staff is top notch! I highly recommend this hotel to anyone visiting the island and we will be back in the near future to enjoy the grounds and food. We had an issue with our room on check-in but we were upgraded to a much better suite upon bring the problem to the attention...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank N236REstevek
Dallas, Texas
Reviewed 3 days ago NEWvia mobile

Very nice property. Friendly and professional staff. Picture perfect views. Paradise. I would definitely recommend this to anyone. I enjoyed my stay a week wasn't long enough. I look forward to returning soon.

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Helpful?
Thank W T
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine bathrooms, flat-screen televisions and Hawaiian-inspired artwork. The spa beckons with treatment rooms framed by private garden showers, volcanic stone grottos, heat therapies, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six restaurants, indoor/outdoor meeting space, an inviting children's pool and luxury cabanas. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation. ... more   less 

Additional Information about The Ritz-Carlton, Kapalua

Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761-9067 (Formerly The Ritz-Carlton, Kapalua)
Location: United States > Hawaii > Maui > Kapalua
Price Range: $591 - $1,211 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
Number of rooms: 463
Reservation Options:
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Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton, Kapalua staff and other travelers.
58 questions
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Questions? Get answers from The Ritz-Carlton, Kapalua staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Oceanview always be the best”
 of 5 bubbles idahe112, 2 days ago | Read review
“Try to get a room closer to the elevators, the walk is far if your room is far away”
 of 5 bubbles mh77mh77_12, 3 days ago | Read review
“Try and get a high floor if you are a quiet freak (wooden flooring means you can hear people above you a little more than normal).”
 of 5 bubbles JodieTravel01, 3 days ago | Read review
“Get a room closer to the ocean, on a higher floor.”
 of 5 bubbles nirmalal216, 1 week ago | Read review
“Room 2645 is on the lobby level and close to the elevator down to the pool level. It was quiet, had an ocean view and overlooked the pool.”
 of 5 bubbles G0ingn0w, 1 week ago | Read review
5 of 5
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