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The Ritz-Carlton, Kapalua

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The Ritz-Carlton, Kapalua
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2,962 Reviews from our TripAdvisor Community

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Showing 2,847: English reviews
Anthem, Arizona
Reviewed yesterday NEW

The Ritz is located in a very beautiful property with an amazing view. The pool area is spectacular and the small beach is very nice. The dining choices are very good. Overall service was excellent. Concierge services were the best I have ever experienced.

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Thank stevebO4834JN
A TripAdvisor Member
1 review
Reviewed yesterday NEW

No complaints (other than the neighbor kids...4 of them running/racing up and down the halls). Didn't know they allowed 6 total in a reg room. Pool is great, beach is fun but full of depri...sticks, leaves, etc Service and staff 2nd to none.

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Thank A TripAdvisor Member
Reviewed yesterday NEWvia mobile

Service is beyond good, the hotel location is a bit far from the little city's but totally worth it you can walk along the beach to a little spot where local families go and jump off the rocks into the clear blue water. The restaurants on side and close by are great, the view at night from out of the...

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Thank Sandra P
Grantham, New Hampshire
Reviewed yesterday NEW

We honeymooned here 16 years ago and decided to return for a weekend after a family vacation. The location of this property is gorgeous -- views, seclusion and the layout of the resort all contribute to the feeling that one is visiting paradise. The beach is a stroll from the main resort, but easily reached via walking paths or by...

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Thank Deborah M
Reviewed 2 days ago NEWvia mobile

Love it here. My best friend and I were celebrating our "friendiversary" right after Thanksgiving, and we were fortunate enough to be upgraded from a partial ocean view standard room to an amazing oceanfront suite. They knew my name when I drove up, and the room wasn't even under my name. Still not sure how they knew. The service was...

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Thank Ladymcgaga
Philadelphia, Pennsylvania
Reviewed 4 days ago NEW

This is a wonderful resort. We spend the first 6 nights of our trip at the Hyatt Regency in Lahaina. While it was an OK stay, the rooms there were dated and the staff unfriendly. Fast forward to Ritz Kapalua - Incredibly engaging staff always willing to go the extra mile (gave us a huge fridge for dietary restrictions we...

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1Thank adamn802
Boston
Reviewed 4 days ago NEW

Top service, hands down. Inviting and relaxing. Especially thankful to Craig and Laura at the club lounge, they provided excellent tips for our trip, and accommodated us when I was getting under the weather with a warm Brandy regime. Really made our visit a unique experience. Great food, beach, rooms, pool, beaches and trails, and golf courses! A must stay...

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1Thank XiaolanShen
Washington, Michigan
Reviewed 5 days ago NEWvia mobile

We debated whether or not to stay in Kapalua over Wailea and ultimately chose wailea because of the weather seemed more consistent (warmer in the winter). We visited the Ritz one day and were so overwhelmed by the breathtaking views of their location. I would so recommend this location and the Ritz never fails. So beautiful!

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1Thank Kristen W
The Ritz Carlto... K, General Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha Kristen W, Mahalo for spending the day with us and for recommending our location. I must agree that Kapalua boasts some truly spectacular views. I'm delighted that you enjoyed your time with us and hope you will return in the near future. Me Ke Aloha Pumehana, (With Warmest Regards,) Mike Kass General Manager

Reviewed 5 days ago NEWvia mobile

My husband and I spent the first half of our honeymoon here and had such an amazing time we didn't want to leave for the next island. The resort is beautiful and all of the staff were so friendly and helpful. Exactly what we were expecting from a Ritz property. The only small complaint we had was from a lack...

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Thank kriscrow
The Ritz Carlto... K, General Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha kriscrow, Congratulations on your marriage and I'm delighted that you and your husband chose to celebrate your honeymoon with us. It's wonderful to hear that you both had such an amazing time and enjoyed the beauty of the hotel as well as the service provided by our Ladies and Gentlemen.I'm sorry that you experienced lack of service at the...

Orange County, CA
Reviewed 1 week ago NEW

Recently returned from 5-night stay at Ritz Carlton Kapalua. The location and property are truly amazing, and the quality of service is top-notch. We made several special requests during our stay, and the front desk was extremely accommodating with all of them. Being a Marriott Platinum customer probably helped.

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1Thank trojansuperfan
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine bathrooms, flat-screen televisions and Hawaiian-inspired artwork. The spa beckons with treatment rooms framed by private garden showers, volcanic stone grottos, heat therapies, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six restaurants, indoor/outdoor meeting space, an inviting children's pool and luxury cabanas. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation. ... more   less 

Additional Information about The Ritz-Carlton, Kapalua

Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761-9067 (Formerly The Ritz-Carlton, Kapalua)
Location: United States > Hawaii > Maui > Kapalua
Price Range: $592 - $1,230 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
Number of rooms: 463
Reservation Options:
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Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton, Kapalua staff and other travelers.
58 questions
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Questions? Get answers from The Ritz-Carlton, Kapalua staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get a room closer to the ocean, on a higher floor.”
 of 5 bubbles nirmalal216, 1 week ago | Read review
“Room 2645 is on the lobby level and close to the elevator down to the pool level. It was quiet, had an ocean view and overlooked the pool.”
 of 5 bubbles G0ingn0w, 1 week ago | Read review
“Higher rooms are quieter, those not facing pools are quieter”
 of 5 bubbles BoffinChemist, 1 week ago | Read review
“Ocean view is really 'partial' ocean view (from the corner of the balcony)”
 of 5 bubbles allplanetsearch, 2 weeks ago | Read review
“Ask for a room close to the lobby, otherwise you will have to walk a long way to get to the car (which you will need).”
 of 5 bubbles VioletPurpl, 2 weeks ago | Read review
5 of 5
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