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The Ritz-Carlton, Kapalua

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The Ritz-Carlton, Kapalua
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2,720 Reviews from our TripAdvisor Community

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Showing 2,612: English reviews
Park Ridge, Illinois
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

What more can I say: It's the Ritz. Everything was great. Rooms were spacious, clean, comfortable, well maintained. The beaches were really awesome. Sand was soft...you literally sink into it which is rather cool! The waves are enough to keep it exciting but not dangerous. Awesome Burger Shack on the Ocean. The burgers are to die for. The Pool was... More 

Helpful?
Thank ChristianCharles
A TripAdvisor Member
5 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel is nestled amongst rolling green lawns, has a golf course adjacent and magnificent views of the ocean as far as the eye can see. It is windy at times because it is perched on top of the hill but this does not detract from its splendour. We chose not to have a car here. We enjoyed walking to... More 

Helpful?
Thank A TripAdvisor Member
Seattle
Level Contributor
171 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

If you want a quiet relaxing, extra special get-away on Maui, book a stay at The Ritz Carlton Kapalua. It is located on the northern part of the island between 10-15 minutes from Kaanapali, but that seems a world away. The beauty of the property was realized as soon as we pulled into the drive. A warm Aloha greeting as... More 

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1 Thank gogogoin2010
Bath, United Kingdom
Level Contributor
82 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Lovely, amazing hotel, really quite something to be part of. Eye wateringly expensive, 1/2 a beer was $8 so we didn't drink there too much. Amazing pools, amazing rooms, amazing views. I just wonder if it would not make sense to rent a villa instead considering the money it cost. Everything is expensive on Maui but this place was significantly... More 

Helpful?
Thank Smully63
Charleston, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

We are very loyal to the Ritz-Carlton name. We were married at a Ritz property in Grand Cayman and were able to use points towards our 7 nights in this fabulous resort for our honeymoon. Upon arrival, we were greeted by wonderful staff with welcome cocktails and shell leis. We asked for an upgrade at check-in but they did not... More 

Helpful?
Thank Lauren B
Houston, Texas
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I know of the Ritz-Carlton reputation from other parts of the world but this Ritz was certainly the best we have ever stayed. Even weeks before we arrived, the Ritz concierge service was e-mailing us tips for the trip, providing info on excursions, events and restaurants and even weather reports. Upon arrival after the 8x hour flights and standing at... More 

Helpful?
1 Thank Robert H
San Francisco
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We are still here and happy. BUT! It is somewhat disappointing because we want shine and sparkle with the name is Ritz Carlton.This place just seems tired and old. The service is great and all the staff are helpful and pleasant but the building just doesn't have The Ritz glow in our opinion.I can see cracks off my terrace,my floor... More 

Helpful?
4 Thank acmejujubee
The Ritz Carlto... K, Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha acmejujubee, I am very pleased to hear that you are enjoying your stay with us and having a fun, memorable vacation. Mahalo for bringing your concerns to our attention. We will certainly have our maintenance team look in to them to ensure the items are repaired. I have checked with our recreation team and the new shuffleboard equipment is... More 

Carmel, Indiana
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We just returned from a week's visit at the Ritz-Carlton, Kapalua. From the moment we arrived it was first class service all the way. I can't say enough about the staff, from the front desk, the concierge, the pool staff and so on...they ALL us feel like VIP'S! The grounds were impeccably manicured and beyond gorgeous. The pool offered options... More 

Helpful?
Thank alg1234
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at the Ritz Carlton 3/16 for 3 days before I met my business associates in Kanapali. We felt like we had to get back to Kapalua 7/16 went there with our daughter and grandson for10 days. There is so much to do at this end of the island. Many beaches including Flemming Beach which is part of the... More 

Helpful?
1 Thank J3597GQnancyr
The Ritz Carlto... K, General Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha J3597GQnancyr, Mahalo for sharing such a lovely review of our hotel and returning to stay with us a second time! It sounds as though you and your family were able to enjoy all that Kapalua has to offer and I appreciate you sharing that with the TripAdvisor community. Thank you again and we hope to welcome you back to... More 

California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Short and Sweet - Great service and rooms. Lot's of space at the pool with great chairs, beds and service. It's in a slower area. So, if you are going to relax, take in Hawaii, eat well and be pampered -- This is your spot. Beach lovers - It is a long walk but the have shuttles and the drivers... More 

Helpful?
1 Thank lglg
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine bathrooms, flat-screen televisions and Hawaiian-inspired artwork. The spa beckons with treatment rooms framed by private garden showers, volcanic stone grottos, heat therapies, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six restaurants, indoor/outdoor meeting space, an inviting children's pool and luxury cabanas. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation. ... more   less 

Additional Information about The Ritz-Carlton, Kapalua

Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761-9067 (Formerly The Ritz-Carlton, Kapalua)
Location: United States > Hawaii > Maui > Kapalua
Price Range: $515 - $1,359 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
Number of rooms: 463
Reservation Options:
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Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui
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