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1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761-9067
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (3153)
Room & Suite (650)
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Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton Kapalua
Updated 06/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 2 hotels in Kapalua
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner

Just as Kapalua translates to “arms embracing the sea,” this iconic AAA Five-Diamond resort on Maui embraces guests with island-inspired luxury and natural aloha. Spend your days lounging on golden beaches, snorkeling with sea turtles or soaring through the West Maui Mountains on a dual zipline. Play in the footsteps of legends on one of two championship golf courses, reinvigorate with an indigenous spa ritual or discover new flavors from locally sourced fare. At this luxury beachfront resort, every new adventure begins with the spirit of aloha.

Nestled on Maui’s pristine Northwest shore, The Ritz-Carlton Kapalua, Maui is surrounded by one of Hawaii’s most expansive natural preserves and two protected marine sanctuaries. At this sprawling beachfront resort guests appreciate the abundant opportunities to explore and discover. Balancing their time with relaxation and wellness, enjoying resort amenities and activities, while being pampered with legendary Ritz-Carlton service.

Newly transformed guest rooms, suites and residences beckon with enhanced decor embracing Maui’s natural beauty and rich cultural heritage. Delicate sand tones evoke feelings of calm and serenity while azure blue and deep green accents echo the captivating hues of the sparkling ocean and lush flora.

Stunning oceanfront and natural beauty inspire all the senses while award-winning culinary experiences, interactive eco-adventures and a Hawaiian-inspired spa create an unforgettable escape at this restorative sanctuary.

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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Wifi
Paid wifi
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Shallow end in pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Complimentary instant cofffee
Complimentary welcome drink
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Boating
Canoeing
Diving
Golf course
Hiking
Snorkeling
Tennis court
Aerobics
Canoeing offsite
Evening entertainment
Fishing
Patio
Walking tours
Board games / puzzles
Books, DVDs, music for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Bathrobes
Desk
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
iPod docking station
Whirlpool bathtub
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
Japanese
Hotel links
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4260Reviews152Q+A100Room tips
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Popular mentions
JRDurden wrote a review Yesterday
Chicago, Illinois320 contributions36 helpful votes
+1
I was surprised that this allegedly prestigious hotel dissatisfied me. Rusted bathtub faucets, dirty vents in the extremely small shower, noisy amenities outside your bedroom & dirty common areas were appalling. Our room was located directly above the beanbag area which provided constant noise through the early evening. The hotel did provide plenty of amenities such as outside hammocks, treat stand, basketball courts & various daily activities. I was also surprised they charge you for chairs for the “public” beach. Next time if probably just choose Four Seasons
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Date of stay: July 2021Trip type: Traveled as a couple
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Response from The Ritz-Carlton Kapalua, General Manager at The Ritz-Carlton Kapalua
Responded yesterday
Aloha JRDurden, I'm disappointed to hear we did not meet your expectations. Would you mind contacting me at andrew.rogers@ritzcarlton.com at your convenience? I hope to hear from you soon. Mahalo, Andrew Rogers General Manager
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Yelly wrote a review Jul 27
Riverside, California23 contributions10 helpful votes
+1
What a fabulous Hawaiian treat we had in Kapalua. At first timers visiting Maui, we wanted ensure we got the full maui experience, hence we stayed at Ritz carlton to get the feel of west maui experience & makena-wailea to get a feel of the southern maui vibe. Overall, my family fell in love with maui in general & we vowed to return, but this time we will only be staying at The Ritz carlton kapalua as home base. We enjoyed our stay so much that we are already planning a return visit in 2022. The location is outstanding and the resort is beautiful. Kapalua itself is exactly what I envisioned Hawaii to be with its lush greenery, tranquility, & the the overall vibe is relaxing and stress free. The highlight, this resort set the standard for impeccable service. The ladies & gents at Ritz carlton kapalua truly delivers & live up to their name for providing their highly renowned world class service. I wanted to especially recognize Mark Ruiz for going above & beyond & genuinely kind towards our children. We requested turndown service, Mark ensured we had everything we needed & his genuine friendliness left a unforgettable impression. Also, front desk older gentleman who gave us welcome lei & drinks (my apology, can’t remember his name) what a treat to have chatted with him as he greeted us & took our family pictures. Thank you so much!! Last, but not least, Mr. Andrew Rogers, our family had an amazing stay at Kapalua in a 2 bedroom residential suite thanks to your generosity. Overall reviews: -Property grounds: beautifully manicured & meticulously cared for. Yes, its huge & lots to discover but you will not be bored with your exploration. -Pool area: never felt crowded when we were there. Poolside service was awesome, but wished that they extended this till 8pm or so. Another thing, the pool is not heated which was kind of a bummer for the kids. -Beach: there are several world class beaches within walking distance like the the kapalua bay and napili bay which are amazing for kids & snorkeling, however the one thay is directly behind the resort, DT Fleming beach is better for body surfing in the summer. We did love the turquoise water though. We had lunch at the burger shack once overlooking the water & wow it was worth it. -Rooms: we stayed in a well equipped high end furninishing 2 bedroom residential suite with a partial oceanview from the balcony! The decor was tastefully done. Balcony was a nice size with comfortable outdoor funitures where we spent most of our time enjoying the nice breeze & gorgeous ocean view. I highly recommend this resort traveling with families or honeymooners. You will not be dissapointed!
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Date of stay: June 2021Trip type: Traveled with family
Room Tip: Try burger shack ven just to enjoy the view with drinks on hand :)
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Response from The Ritz-Carlton Kapalua, General Manager at The Ritz-Carlton Kapalua
Responded yesterday
Aloha yellyw2020, Mahalo for taking the time to leave a review and your kind words. I am thrilled to hear that Mark took genuine care of you and ensured your comfort with us, and that you found a new home base here at The Ritz-Carlton, Kapalua. We look forward to welcoming you back again in 2022. A hui hou (until we meet again)! Warm aloha, Andrew Rogers General Manager
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D G wrote a review Jul 26
La Canada Flintridge, California12 contributions4 helpful votes
We had spent the day at the Kapalua Plantation Golf Course and decided to stop at the Ritz-Carlton Kapalua for a cocktail afterwards. The valet service at the entrance were very accommodating when we explained that we were just stopping by for a beverage. The resort itself is stunning with fresh flowers everywhere and lush landscaping. Extremely beautiful. We ended up at the "Olu Cafe" in the hotel, which is nestled up against a vast lawn with the ocean peeking up just beyond it. We were seated immediately and our server Tatianna greeted us with a smile. She was professional, warm and friendly and we felt at home immediately. We took her suggestions regarding beverage selections and enjoyed our time there. I can honestly say that her personality and the quality of her excellent training shone through during our time there. Because of Tatianna, we will definitely visit the hotel and it's restaurants again. Thank you for a great visit!
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Date of stay: July 2021
Location
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Response from The Ritz-Carlton Kapalua, General Manager at The Ritz-Carlton Kapalua
Responded yesterday
Aloha GrandmaNeese - Thank you for the kind words. I'm happy to hear you enjoyed your time at Olu Cafe and that Tatiana took excellent care of you. We look forward to welcoming you back in the future. Warm aloha, Andrew Rogers General Manager
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TRVLtruth wrote a review Jul 22
Los Angeles, California392 contributions558 helpful votes
This secret property delivers big time on outstanding service, island cuisine, a stunningly beautiful setting and gorgeous rooms! This ideally understated, perfectly Hawaiian property is what our family wants when we go to Hawaii - Hawaii! We don't want Miami, Vegas or Dubai. The highlight is the perfectly decorated guest rooms!! The colors, art, fabrics and lanai all deliver a great product. They should be looked at and copied by the other Hawaiian resorts trying to be hip and now. These rooms are luxurious, timeless and wonderful. The cuisine is also outstanding! Fresh island flavors and ingredients shine through without being covered in sauce, over-thought or over cooked. The pool and grounds are sprawling and require lots of walking - but we love that because the property is a spectacular garden to discover. There is also a great sense of privacy and exclusivity. Everyone working at the resort is also extremely warm and welcoming! It may be slower that you are used to in the big city - but just go with it and enjoy. Sure, the lobby and common areas need some "hawaiian" touches and less convention vibe, but you're in them so little it really isn't a big thing. The drive up however has a spectacular three with hanging lamps that is a show stopper! There are a lot of choices in Maui and we've stayed in most. But this place is the most private, exclusive, and beautiful that we've found, We don't want to need attitude in Hawaii- we want Hawaii and the Ritz Carlton Kapalua delivers big time!
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Date of stay: July 2021
Location
Cleanliness
Service
Room Tip: Ask for a large lanai
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1 Helpful vote
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Response from The Ritz-Carlton Kapalua, General Manager at The Ritz-Carlton Kapalua
Responded 5 days ago
Aloha TRVLtruth, It's great to hear you had a five-star experience and really discovered the magic of The Ritz-Carlton, Kapalua. This really is one of the most special places in Hawaii, and we look forward to welcoming you back in the future. Warmest aloha, Andrew Rogers General Manager
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EVolFan wrote a review Jul 19
Maryville, Tennessee101 contributions362 helpful votes
Last December I received an email from Costco Travel with a fantastic deal (I'm sure due to COVID) for a 5 night stay in an ocean view suite at this resort. Having stayed here before a couple of years ago, I had no reservation in booking this deal for my birthday in July. Since we had visited most of the tourist attractions in Maui on previous visits, we vowed not to leave the resort very often during our visit and had a fantastic, relaxing stay. We were treated like royalty by everyone- from the valet and bellmen to the housekeeping staff, front desk and restaurant staff. (I am a Lifetime Marriott Titanium Elite [member, but even though I was recognized such, I believe everyone were treated with the same courtesy and respect that we received.) Our suite and the property in general was stylish and well appointed and maintained, as one would expect of a Ritz-Carlton property. We are big fans of the Ritz-Carlton brand and are always amazed at the consistency of excellence that we've experienced at the many Ritz-Carlton properties that we've experienced. We began each day with a delicious, sumptuous breakfast in the Ulana Restaurant. A special recognition should go to Amy, who we were fortunate enough to get as our server 3 mornings of our stay. She not only remembered our favorite menu items, suggested new favorites. Also, Noni in the Signature Shop that we passed everyday on our way back to our suite tempted us with her ever changing window displays everyday. Her friendly and helpful nature led to many purchases during our visit. We had dinner several nights in the Banyan Tree restaurant and were very impressed by the menu, the service and the presentation of the food offered there. Being part of the Kapalua development meant there were many beautiful walks each day, our favorite being the Coastal Trail along the scenic shoreline adjacent to the hotel property. In all, it was a wonderful, relaxing stay where our expectations were always exceeded. We are fortunate to be frequent travelers , but we will return again one day soon!
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Date of stay: July 2021
Rooms
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Response from The Ritz-Carlton Kapalua, General Manager at The Ritz-Carlton Kapalua
Responded 1 week ago
Aloha EVolFan, Mahalo for your detailed feedback. I am thrilled that we exceeded your expectations and you had a wonderful, relaxing birthday stay. It means the world to hear, especially coming from a seasoned traveler, and I will also pass your kind words along to Amy and Noni. We look forward to welcoming you back to beautiful Kapalua in the future. Warmest aloha, Andrew Rogers General Manager
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PRICE RANGE
$659 - $1,992 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton, kapalua hotel kapalua, ritz carlton maui, ritz-carlton lahaina, ritz lahaina, lahaina ritz-carlton
LOCATION
United StatesHawaiiMauiKapalua
NUMBER OF ROOMS
466
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Frequently Asked Questions about The Ritz-Carlton Kapalua
Which popular attractions are close to The Ritz-Carlton Kapalua?
Nearby attractions include Village Walking Trails (0.3 miles), Jean-Michel Cousteau's Ambassadors of the Environment (0.02 miles), and Mahana Ridge Trail (0.02 miles).
What are some of the property amenities at The Ritz-Carlton Kapalua?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton Kapalua?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Ritz-Carlton Kapalua?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton Kapalua?
Yes, valet parking is available to guests.
What are some restaurants close to The Ritz-Carlton Kapalua?
Conveniently located restaurants include Honolua Store, Sansei Seafood Restaurant & Sushi Bar, and Burger Shack.
Are there opportunities to exercise at The Ritz-Carlton Kapalua?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton Kapalua have an airport shuttle?
Yes, The Ritz-Carlton Kapalua offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton Kapalua?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton Kapalua offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Ritz-Carlton Kapalua?
Many travelers enjoy visiting Cliff House (0.7 miles).