Just as Kapalua translates to “arms embracing the sea,” this iconic AAA Five-Diamond resort on Maui embraces guests with island-inspired luxury and natural aloha. Spend your days lounging on golden beaches, snorkeling with sea turtles or soaring through the West Maui Mountains on a dual zipline. Play in the footsteps of legends on one of two championship golf courses, reinvigorate with an indigenous spa ritual or discover new flavors from locally sourced fare. At this luxury beachfront resort, every new adventure begins with the spirit of aloha.
Nestled on Maui’s pristine Northwest shore, The Ritz-Carlton Kapalua, Maui is surrounded by one of Hawaii’s most expansive natural preserves and two protected marine sanctuaries. At this sprawling beachfront resort guests appreciate the abundant opportunities to explore and discover. Balancing their time with relaxation and wellness, enjoying resort amenities and activities, while being pampered with legendary Ritz-Carlton service.
Newly transformed guest rooms, suites and residences beckon with enhanced decor embracing Maui’s natural beauty and rich cultural heritage. Delicate sand tones evoke feelings of calm and serenity while azure blue and deep green accents echo the captivating hues of the sparkling ocean and lush flora.
Stunning oceanfront, natural beauty inspire all senses while award-winning culinary experiences, interactive eco-adventures and a Hawaiian-inspired spa create an unforgettable escape at this restorative sanctuary.
I have been remiss in writing my review and apologize. We were here before the world spun into chaos and got home just as thing began going haywire. This property is understated elegance while also being casual and relaxing, Hawaiian style. Great location in Kapalua, close to Napili and Lahaina, but far enough away to feel like country setting.
First trip to Maui and this hotel did not disappoint. We flew into the nearby private airport and had a short ride to the hotel. Unfortunately, when we were there, the weather did not cooperate. It rained the whole time and was pretty cold and windy. I think it is normal for this part of the island during this time of the year. But what a gorg place and hotel! I was hoping as a platinum to receive a welcome gift especially since it was our first time to HI but this did not happen. But staff were all very kind and welcoming. Our room wasn’t upgraded as a platinum but that’s ok as we were there on points. The Buffett was simply amazing and we hiked around and had a fantastic meal at a nearby restaurant. All in all, it was a nice stay at the Ritz.
We were married at the Ritz Carlton Maui 10 years ago. Everything was prearranged by their wedding coordinators. We always wanted to take our kids one day back to the place we exchanged our vows and so we did. The place is paradise you just can’t beat it. The service, food, views. Dreaming of going back.
We stayed at this magnificent property back in January while my husband attended a Mayo Clinic Conference. It was so hard to leave. A huge thank you to Marco one of the bellman who escorted us to our room and remembered our names and greeted us for our entire stay. The ladies in the Kai Cafe were also amazing and remembered our coffee orders and were so friendly - I actually was sad to say goodbye to them. The pool staff and waiters were very attentive. The housekeepers were so friendly and always accommodated any requests we had. The rooms were very spacious and comfortable. Thank you for an incredible stay - we can't wait to come back once the world opens up again. It's the staff that made this stay perfect.
My wife and I redeemed Bonvoy points to purchase a 7-night category 7 certificate specifically to stay at The Ritz-Carlton Kapalua at the end of July 2020. Due to COVID-19, I called the resort to ask if it would be possible to change the date to September 30th. The associate made the change and assured me the stay and the certificate were set. We proceeded to book airfare and make reservations for this week. A few days later, I noticed on my Bonvoy app the payment was reserved using Bonvoy points. I made the call RC Kapalua and was told the resort had changed from category 7 to an 8. It appears the reservation associate booked the September stay using Bonvoy points and not the 7 night category 7 certificate like they had told us. I am shocked how I have been treated by this resort. They easily could have reviewed the phone call to hear the conversation, but refused to do so. We are Marriott Vacation Club owners and have always been loyal to the brand. It's comical how Marriott is suspending elite benefits due to less travelers, meanwhile those who are traveling are being treated unfairly. My case was reviewed by Ritz-Carlton Kapalua and a response was emailed to me that they would not honor my certificate due to the category change. When I responded to their email and explained I was not told of the category change when we changed our reservation date and that we wouldn't have changed the original travel date had we known the category would be changing they will now not respond to back to me. I called Elite Reservations was passed to a supervisor as the associates could clearly see what had occurred and when the "supervisor" spoke to me, treated me as though I were trying to pull one over on them. Then she proceeded to offer me a week at the Residence Inn in Maui as a substitute for the Ritz. Words cannot explain this circus.…