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The Ritz-Carlton, Kapalua

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The Ritz-Carlton, Kapalua
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2,685 Reviews from our TripAdvisor Community

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Showing 2,579: English reviews
New Jersey
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed yesterday NEW

We competely enjoyed our stay here. The hotel and service live up to the expected Ritz standards. But, as is often the case, the people and the service make it truly memorable. The club level access is worth the extra expense. Doug and his colleagues were friendly and accommodating. Poperty manager Mike Kass runs a wonderful operation and it was... More 

Helpful?
Thank SeanNewJersey
Denver, Colorado
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed yesterday NEW

In the middle of our second stay here at the so-called 5 star Ritz Kapalua Resort. We stayed here 3 years ago and were absolutley apalled at pretty much everything (see my posts from 2013). Having been persuaded to come back I was hoping that things would be much better, especially after I discussed all the issues with the then... More 

Helpful?
Thank nsonnet
Carlsbad, California, United States
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We had beautiful accomodations on the Club Floor. The amenities & food presentation were superb in the Club Lounge. Breakfast 7-10 selection was great. 11:00 snacks, Lunch 12-2 was fine choices, Tea 3-4 was wonderful & delish. Lite dinner 5-7 was so nice you really don't have to go To a restaurant. We played bridge one evening & ate the... More 

Helpful?
Thank Carol G
New York City, New York
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Hotel and grounds are kept in impeccable condition. Staff is very nice and easy to arrange tours/shows. The rooms are clean and up to date, typical of Ritz Carlton properties. Parking is plentiful and no need to valet unless you're tight on time. Beach is a short walk, we didn't go into the water as it was quite windy and... More 

Helpful?
Thank Smokie113
Carlsbad, California
Level Contributor
38 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our 3rd time to this property, traveling with our 2 teenage boys. Stayed in a Residence Garden suite (king room + mini kitchen with sofa bed..brought in a roll away). This worked for all of us to have enough space and privacy. Two lanais were a plus! Stayed on the interior, faced garden/pool with peeker views to the ocean and... More 

Helpful?
Thank DKMsocal
Level Contributor
5 reviews
4 of 5 stars Reviewed 3 days ago NEW

We have stayed at several Ritz Carlton properties in the last 5-7 years and while this location and its grounds are breathtaking, service was inconsistent and not up to the standards we've witnessed in other locations. Still there were many positives in our experience. Likes: We arrived 4 hours before the 4 pm checkin and we were offered several upgrade... More 

Helpful?
Thank Rosalba L
Level Contributor
241 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed for two weeks in an ocean front suite. Great room with double bathroom, spacious living room, two balconies facing the ocean. Service was impeccable and super friendly (everybody in the hotel was). Good selection of restaurants: banyan tree ( high end), sushi place (fresh, well made), bar and swimming pool bar. Beautiful grounds well kept. The highlight of... More 

Helpful?
Thank Gilbert V
West Chester, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed in a two bedroom suite that faced the pool. The room was on the shabbier side than what I expected with a Ritz name. However, the service and the location made up for the sad furniture. Everyone working there was friendly and helpful. I didn't send my older kids to the kids club but looking back I think... More 

Helpful?
Thank LFP_1999
Los Angeles, California
Level Contributor
5 reviews
2 of 5 stars Reviewed 5 days ago NEW

When I stay at a hotel the price and class of a Ritz Carlton, my expectations are certainly heightened. The good: - The Valet guys were awesome, prompt, and had good recommendations for local spots. - The golf course was BEAUTIFUL, and everyone there was wonderful. - The room was spacious, clean, and everything you'd expect. The bad: - The... More 

Helpful?
Thank RyanAltschuler
The Ritz Carlto... K, General Manager at The Ritz-Carlton, Kapalua, responded to this review

Aloha RyanAltschuler, Mahalo for sharing your comments about your visit to our hotel. I was delighted to hear that you enjoyed the service provide by our Valet team. I agree, they are truly a special group of people who provide genuine service to our guests. I was sorry to read about your experience at the pool – I can assure... More 

New York City, New York
Level Contributor
65 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

It's true The Ritz is more secluded than the resorts in Wailea, but in a really good way. It's a perfect location for relaxation. The grounds are large with 3 pools and plenty of chairs. No need to wake up early to scramble for a chair! Just wake up and enjoy breakfast and head to the pool at your leisure.... More 

Helpful?
Thank travellingbug95
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine bathrooms, flat-screen televisions and Hawaiian-inspired artwork. The spa beckons with treatment rooms framed by private garden showers, volcanic stone grottos, heat therapies, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six restaurants, indoor/outdoor meeting space, an inviting children's pool and luxury cabanas. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation. ... more   less 

Additional Information about The Ritz-Carlton, Kapalua

Address: 1 Ritz-Carlton Drive, Kapalua, Maui, HI 96761-9067 (Formerly The Ritz-Carlton, Kapalua)
Location: United States > Hawaii > Maui > Kapalua
Price Range: $516 - $1,250 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kapalua 5*
Number of rooms: 463
Reservation Options:
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Also Known As:
Ritz-Carlton, Kapalua Hotel Kapalua
Ritz Carlton Maui
Ritz-Carlton Lahaina
Ritz Lahaina
Lahaina Ritz-Carlton
The Ritz-Carlton, Kapalua Maui
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