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Merchant House

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#4 of 6 Hotels in Truro
Certificate of Excellence
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1 room 2 adults 0 children
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Merchant House
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362 Reviews from our TripAdvisor Community

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Showing 357: English reviews
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Isles of Scilly, United Kingdom
Reviewed 6 days ago NEW

Fantastic place convenient for truro town centre, clean and comfortable rooms, all the staff are excellent nothing is to much trouble good value the breakfast is lovely with a huge choice all cooked fresh to order, we had a take away in our room the plates and cutlery provided stayed there a few times always the same great service

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1Thank scillies615
Milton Keynes, United Kingdom
Reviewed 2 weeks ago

Superb rooms, very helpful staff and an excellent breakfast. Be sure not to miss the free afternoon tea and slice of huge cake. Close to town centre and to major roads for visiting other parts of Cornwall.

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Helpful?
Thank John Y
Nicky M, Owner at Merchant House, responded to this review

Dear John, Thank you for taking the time to submit such a lovely review. I am delighted to hear you found the rooms superb and the Hotel’s location to be perfect for your stay, and we agree whether it is a visit to Truro City or to anywhere in Cornwall we are the perfect base for getting out and exploring....

Reviewed 3 weeks ago via mobile

We stayed at this hotel to visit our daughter and couldn't have asked for a more friendlier place to stay. The staff were very helpful and rooms were kept spotless at all times. Food was superb and hotel was convenient for Truro town centre. Will definitely use again in the future 😁😁😁

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Thank Yvonne B
Nicky M, Owner at Merchant House, responded to this review

Dear Yvonne & David, Thank you for your lovely review and kind comments regarding the food, cleanliness of your room and the friendly staff. We pride ourselves in delivering great customer service and a Cracking Full English Breakfast so I shall ensure your kind comments are passed on. I am so pleased to hear you had such an enjoyable stay...

Swansea, United Kingdom
Reviewed 5 weeks ago via mobile

This was our second stay and we were not disappointed.On arrival we were told that we had been upgraded and had a lovely room with a beautiful view -the bar area is very welcoming with a wood burner and cake and beverages available to residents.There are games such as scrabble and monopoly giving a lovely homely feeling. The breakfast is...

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Thank mai d
Nicky M, Owner at Merchant House, responded to this review

Dear Mai d, Thank you for your 5 star review of Merchant House, I'm so pleased you enjoyed your second visit to us and that we were able to upgrade you. "Homely" is the word we would use to describe ourselves so I'm pleased to see that this was your experience of Merchant House. We want our guests to feel...

Reviewed February 19, 2017 via mobile

We stayed both Friday and Saturday nights at this very comfortable bed and breakfast. The breakfast choice was great and the quality was there. Located a 10-15 minute walk down to the town centre - note going down is easy the trip back is all up hill. Bedrooms were small but contained everything we needed. Quiet. Good nights sleep. It...

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Thank Stephen B
Nicky M, Owner at Merchant House, responded to this review

Dear Stephen, Thank you for your lovely review of Merchant House, I'm glad to see you enjoyed your stay with us and found us to be great value. You've mentioned all of the things that we do best: a comfy bed, a cracking (and plentiful) Full English breakfast, a central location and a friendly team! The walk up the hill...

Truro, United Kingdom
Reviewed February 15, 2017 via mobile

When we arrived tired we were greeted by a lady that seemed a bit miserable . The room we were in was nice but small but very clean. Door closed but every time someone walked by or draft it knocked. We could also here nearly all night the television next door. We should I admit should of read details that...

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Thank sans15
Nicky M, Owner at Merchant House, responded to this review

Dear sans15, Thank you for your review of Merchant House and your kind comments on our nice clean room and friendly breakfast service. I’m sorry to hear the door knocked and I will get our maintenance manager to look into this immediately, thank you for bringing it to my attention. I’m sorry to hear you were disappointed with the breakfast....

Eastbourne, United Kingdom
Reviewed February 13, 2017 via mobile

Just returned from a visit to family in Truro. The Merchant House was perfect - lovely stylish room, large car park, great breakfast, friendly staff team, gorgeous cake each afternoon plus a log fire. Would recommend 100%.

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Thank Howard W
Nicky M, Owner at Merchant House, responded to this review

Dear Howard, Thank you for your 5 star review of Merchant House, I'm so pleased you enjoyed your stay with us and found your room to be stylish. It's tricky to find a hotel with ample free parking in Truro so it's one of the benefits to staying at Merchant House. It's our free parking, central location, comfy beds and...

Isles of Scilly, United Kingdom
Reviewed February 4, 2017

A nice friendly hotel, well run and a convenient short walk into the centre of Truro. Not right in the centre, there is a little hill to walk down, but not far. I'd booked a night, following Trip Advisor and friends recommendations. Very reasonably priced too. Once a grand town house, evidenced by original features like the tiled entrance and...

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Thank Roderick G
Nicky M, Owner at Merchant House, responded to this review

Dear Roderick, Thank you so much for your review of Merchant House, I'm pleased you enjoyed your stay with us. Our location is very popular with our guests, as you mention - we're close enough to walk into the centre yet far away enough to ensure a peaceful night of rest! Just for future information, we have a bus stop...

A TripAdvisor Member
2 reviews
Reviewed January 31, 2017 via mobile

We booked direct with the hotel via their website on the same day we wanted to stay and got a really good deal which included breakfast. The staff were friendly and helpful, the room was clean, quiet and newly refurbished. Would definitely return with family for a weekend.

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Thank A TripAdvisor Member
Nicky M, Owner at Merchant House, responded to this review

Thank you for your 5 star review of Merchant House, I'm so pleased you enjoyed your stay with us and considered our deal to be such great value! Booking direct always guarantees free breakfast included which is well worth it! Thank you for commenting on our friendly and helpful team and our clean, quiet and recently refurbished room. I'm so...

Reviewed January 27, 2017

Stayed here for 1 night, plus dog who had her own welcome treat as well as very useful local information of dog friendly restaurants, beaches etc, as well as good walks. Just a shame we weren't staying longer! Easy free parking, comfortable beds.

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Thank Frances H
Nicky M, Owner at Merchant House, responded to this review

Dear Frances, Thank you for your review of Merchant House, I'm so pleased you enjoyed your stay with us and found us so welcoming and I hope your dog enjoyed her holiday with us also! I'm pleased to see our Doggy Welcome Pack was useful to you and that she got to enjoy her welcome treat, we do love it...

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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
Official Description (provided by the hotel)
Perfectly positioned near the centre of Truro – Cornwall’s buzzing and beautiful cathedral city – The Merchant House is just a short stroll from the nearby train station and a host of fabulous bars, restaurants and shops.Merchant's friendly crew are on hand to introduce guests to our fantastic facilities. We have free Wi-Fi throughout,ample free parking,garage storage for bicycles,drying room for cyclists/walkers, laundrette(fee applies) and fully-equipped conference rooms. We are a fantastic central base for business or exploring all of Cornwall. Whether visiting for business or pleasure, we have a selection of refurbished and non refurbished rooms – some of which are dog-friendly – all of which are guaranteed to offer a great night’s stay thanks to the fluffy duvets, large flat screen televisions and tea and coffee facilities. ... more   less 

Additional Information about Merchant House

Address: 49 Falmouth Road, Truro TR1 2HL, England
Location: United Kingdom > England > Cornwall > Truro
Price Range: $79 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Merchant House 4*
Number of rooms: 29
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Also Known As:
Carlton Hotel Truro
Merchant House Truro, Cornwall
Hotel Style:
#3 Business Hotel in Truro
#3 Family Hotel in Truro
#3 Romantic Hotel in Truro
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Questions & Answers

Here's what travelers have asked, with answers from Merchant House staff and other travelers.
7 questions
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Questions? Get answers from Merchant House staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The rooms at the back are quiet.”
 of 5 bubbles roderickg337, Feb 4, 2017 | Read review
“No lift, and the stairs are steep so try not to be put on the second floor if, like us, your legs are elderly!”
 of 5 bubbles Gemmadog, Jan 25, 2017 | Read review
“Has everything you need including a shower for the dog!”
 of 5 bubbles CatherineS753, Jan 24, 2017 | Read review
“If you need plenty of space go for the suite.”
 of 5 bubbles 763jezh, Dec 24, 2016 | Read review
“Room 20 was ideal for us.”
 of 5 bubbles mullionpeach, Dec 19, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question