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Mercure Lyon Charpennes Hotel

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327 Reviews from our TripAdvisor Community

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Showing 65: English reviews
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Aussie
Reviewed 2 weeks ago

My stay at Lyon coincided with a soccer final (?) and so was a little busier and noisier than normal. The hotel was close to the Metro which was very handy. There wasn't a lot of cafes open for breakfast nearby and the brekky in the hotel wasn't fabulous or worth the price. The bed was comfortable and clean and...

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Helpful?
Thank AnnaAussie
MercureCharpennes, Directeur général at Mercure Lyon Charpennes Hotel, responded to this review

Dear customers, It is with the great pleasure that we receive your compliments further to your stay in our hotel Mercure Lyon Charpennes. We took into account your remarks and we have just modified with more products our breakfast buffet Mercure while maintaining our sale price and we hope that it will satisfy you better. Looking forward to receiving you...

Reviewed January 24, 2017 via mobile

I really enjoyed my days in hotel! Comfortable big room with excellent warm you could adjust the temperature perfect, with tea & coffee every day in the room, clean, quite, big comfortable bed & pillows!! Very nice calming colours in the room. There is a tram station & a subway in front of the hotel. Also near there is a...

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Thank Maria M
h1625, Directeur général at Mercure Lyon Charpennes Hotel, responded to this review

Dear Madam, Thank you very much for your comment further to your stay in our hotel. You very well summarized our good quality of service and our last renovations in our rooms. We are very well situated on a quarter of Lyon to be able to return you in all the city on foot, or with the public transportation without...

London
Reviewed December 16, 2016

Stayed for few nights on a business trip in November. Nice staff, lovely breakfast, good location with Trams outside along with shops. Well decorated rooms with good wifi however the bathroom could do with a refurbishment especially the flooring but it was adequate.

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Thank r3vi3w3r
h1625, Directeur général at Mercure Lyon Charpennes Hotel, responded to this review

Dear Customer, We thank you for your positive comment during your stay in our hotel. Thank you also to have insisted on our renovations and on our location favored on Lyon although we are not at the heart of the city center but it is the same thing with all our transports. Looking forward to welcoming you again and we...

Jakarta, Indonesia
Reviewed September 5, 2016 via mobile

Were there with our group for one night, location is superb, lobby too small for our group with 31 pax, bed room is small, clean , bath room also small. Matraze is good, lighting is excellent, service is good in the reception and also during break fast. We came 7.50 am where most of us already there but no croissant...

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Helpful?
Thank Bufejapmecom
h1625, Directeur général at Mercure Lyon Charpennes Hotel, responded to this review

Dear costumers, We thank(dismiss) you for your comment which we find slightly too negative with regard to your notation. All our rooms have at least a size of 24 m2 (until 30 m2) while the French hotel standard in 4-star is from 16 - 18 m2 that is why we are surprised. You were a part of a group in...

Nottingham, England
Reviewed September 3, 2016 via mobile

Stayed here for 3 nights. Nice quiet and comfortable room. Very good staff, helpful and always smiling ! Convenient for public transport (metro and tram v.close). A few places nearby for eating or a coffee. But plenty in the centre. Recommended.

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Thank Andy_the_Birder
h1625, Directeur général at Mercure Lyon Charpennes Hotel, responded to this review

Dear Customer, It is with the great pleasure that we take note of your satisfaction during your stay in our establishment. you summarized well our quality of service and we thank you for it. We remain at your disposal for your next booking. Kind regards Stéphane Robillard General manager Hôtel Mercure Lyon Charpennes

Reviewed August 22, 2016 via mobile

Staying overnight in Lyon while heading home, we had a nice resting time. Room was quite big, breakfast offered quite a large choice. The location is close to the Parc de la Tête d'Or, so we had the occasion to walk there before leaving. A good place to stay, and there's even a pretty good Japanese restaurant nearby...

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Helpful?
Thank Lionel R
h1625, Directeur général at Mercure Lyon Charpennes Hotel, responded to this review

Dear customers Thank you for your very positive comment on our establishment on the quality, the service, the location, our parking and this destination favored with transport on Lyon. It is with the great pleasure that we remain at your disposal for your next booking. Kind regards Stéphane Robillard General manager Hôtel Mercure Lyon Charpennes

Derby, UK
Reviewed August 15, 2016 via mobile

Stayed here for 3 nights with friends during the football in June, it's standard Mercure, all modern with good facilities. There's a metro station right outside the hotel for easy access into Lyon and a tram stop just around the corner, all very accessible.

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Thank maccaderby242
h1625, Directeur général at Mercure Lyon Charpennes Hotel, responded to this review

Dear Customer, It is with the great pleasure that we take note of your positive comments further to your stay in our hotel Mercure Lyon Charpennes. We shall not hesitate to share your opinion with our employees because the quality of service is important for us. You are right to insist on our quality and the privileged situation of the...

Ghent, Belgium
Reviewed August 1, 2016

While everything was surely ok, as to be expected from Mercure hotel, I would like to laud the staff who were extremely helpful, from the 3 receptionists to the ladies from restaurant and breakfast room Halfway through the stay I had a small accident and hurt my foot. They took such excellent care of me. Calling in the doctor, bringing...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank H276UCkimr
h1625, Directeur général at Mercure Lyon Charpennes Hotel, responded to this review

Dear sir, We thank you for your comments further to your stay in our Hotel Mercure Lyon Charpennes. It is with great pleasure that we took care of you and that we receive your compliments. So, we shall not miss to share your appreciations with all our team. Your total satisfaction is the most beautiful reward on our professionalism and...

Reviewed July 2, 2016 via mobile

Great location, great staff, great rooms, modernised eith big screen HD TV's excellent bath and shower facilities. Visited as a group of 75, they were great from check in to check out, awesome visit. Next to the Metro and supermarkets and shops.

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Thank shaunvw
h1625, Directeur général at Mercure Lyon Charpennes Hotel, responded to this review

Dear Costumer, Thank you for your compliments for our quality of service and on our new rooms renovated very recently. We shall not hesitate to share your comments with our staff. Sincerely Yours. Stéphane Robillard Directeur Hôtel Mercure Lyon Charpennes

Horsham, United Kingdom
Reviewed May 19, 2016

Stayed for a rugby weekend. Hotel is situated right by the Metro (15 minute walk from Part-Dieu, with good links all round Lyon. Rooms were standard, pretty clean but basic. They were however very quiet and bed was extremely comfortable. Breakfast was OK. Cold selection much better than hot, but unlimited coffee. A good stay and as we booked in...

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Thank Chippy2013
h1625, Directeur général at Mercure Lyon Charpennes Hotel, responded to this review

Dear Costumer, Thank you very much for your comments regarding your stay in our Hôtel Mercure Lyon Charpennes. It is always a pleasure to receive positive feedback. It was a great moment to receive you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Multilingual Staff
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
98 rooms located between La Part Dieu CBD and the Cité Internationale, Convention Centre and Lyon (5 min). A strategic hotel for your professional and cultural stays.Opposite subway. Restaurant & bar. Meeting facilities. Paying covered carpark. ... more   less 

Additional Information about Mercure Lyon Charpennes Hotel

Address: 7 Place Charles Hernu, 69100 Villeurbanne, Lyon, France
Location: France > Auvergne-Rhone-Alpes > Rhone > Lyon > Villeurbanne
Price Range: $74 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Lyon Charpennes Hotel 4*
Number of rooms: 98
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Also Known As:
Mercure Hotel Lyon Charpennes
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Questions & Answers

Here's what travelers have asked, with answers from Mercure Lyon Charpennes Hotel staff and other travelers.
2 questions
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Questions? Get answers from Mercure Lyon Charpennes Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a quiet room at a corner.”
862tallulahs, May 3, 2016 | Read review
“rooms facing the backyard are quieter”
danielasV1361GV, Apr 23, 2016 | Read review
“My room was on the 7th floor.”
974susiem, Apr 6, 2016 | Read review
“One that has 5 locks on the door”
Slytoffee, Dec 23, 2015 | Read review
“We chose the room on 7th floor and it's quiet and nice.”
patboonya, Nov 1, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question