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Novotel Rouen Sud

GreenLeadersSilver level
De la Mare Sansoure | Technopôle du Madrillet, 76800 Saint-Etienne-du-Rouvray, France
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493 Reviews from our TripAdvisor Community

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Showing 239: English reviews
Winchester, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

The staf were good and made us very welcome. However when we decided to try and book a night for our return trip in early September the room price was far more than we had paid on the outward journey. We decided against booking which is a shame because it is a nice hotel .

Review collected in partnership with Accorhotels.com

Helpful?
Thank rlmp255
Whickham, United Kingdom
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We used the hotel as an overnight stopover en route to Calais, however if you want to be in the centre of things then this place is probably not for you. It is situated in a very quiet wooded area in the south of Rouen which suited us fine. We booked an executive room for space reasons (2 large Labrador... More 

Helpful?
Thank Robert M
FREDERIC D, Directeur général at Novotel Rouen Sud, responded to this review

Thank's you for your comment. Best regards. Novotel Rouen Sud More 

Lowestoft, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We booked via booking.com, and the photographs showed modern, well decorated rooms. The reality is quite different. This was a huge disappointment. The rooms (our party had two standard ones) were in need of refurbishment and decoration, and looked quite shabby and old fashioned. The shower didn't fit properly I'm the holder. The toilet seat was broken. It was warm... More 

Helpful?
Thank Michael S
FREDERIC D, Directeur général at Novotel Rouen Sud, responded to this review

Thank you for your comment. Best regards. Novotel Rouen Sud More 

Milan, Italy
Level Contributor
79 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 21, 2016 via mobile

I arrived around midnight and checked out the next morning and the hotel and its location were perfect for my short stay. Room was very spacious, bathroom was however too small and not particularly comfortable; the shower inside the bath tub was terrible, not tall enough for my height (185 cm, not 2 meters...) and with a ugly curtain, while... More 

Helpful?
Thank tomdark2015
FREDERIC D, Directeur général at Novotel Rouen Sud, responded to this review

Thank you for your comment. Novotel Rouen Sud More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 19, 2016

The hotel was easy to find and very convenient for getting back onto the autoroute, which is the main reason we booked it. I'd probably stay again if I had to as it's convenient and located in a fairly peaceful, wooded area well away from any traffic noise. The room had definitely seem better days (heavily stained carpet, shabby bathroom... More 

Helpful?
Thank Isabelle W
FREDERIC D, Directeur général at Novotel Rouen Sud, responded to this review

Thank's you for your comment. Best regards. Frederic - Manager Novotel Rouen Sud More 

Kirkcaldy, United Kingdom
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed June 13, 2016

We have stayed here several times en route to Spain. It has always been mediocre but acceptable. I would never stay more than one night. Generally everything is just okay but now the rooms are starting to lookidecidedly shabby , the dining room could do with a thorough clean and the 'Novotel' sign on the roof is filthy- first impressions... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank antontyrol
FREDERIC D, Directeur général at Novotel Rouen Sud, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Rouen Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, Frédéric - Directeur Novotel Rouen Sud More 

Travelers are raving about these Saint-Etienne-du-Rouvray hotels

Birmingham, United Kingdom
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 9, 2016

This is the 2nd time we have used a hotel in this group, first in Reims and now Rouen. Both times our expectations were exceeded. Costing a bit more than the usual French budget chains but well worth the extra Euros. Read on! We arrived in Rouen without realising it was a French Bank Holiday. Rouen was largely closed and... More 

Helpful?
Thank TallTedT
FREDERIC D, Directeur général at Novotel Rouen Sud, responded to this review

Thank's you for your comment but it's not for my hotel. There is no kitchenett in the rooms. Best regards. Frederic - Manager Novotel Rouen Sud More 

Frejus
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 2, 2016

We stayed here for a couple of nights. The staff were all very friendly and efficient and the restaurant and bar were fine. The hotel location is on the outskirts of Rouen so quite pleasant but the room was tired and the carpet was quite stained. The lift was very small and seemed quite old too.

Review collected in partnership with Accorhotels.com

Helpful?
Thank EnglishinFrejus
FREDERIC D, Directeur général at Novotel Rouen Sud, responded to this review

Thank's you for your comment. Best regards. Frederic - Manager Novotel Rouen Sud More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 1, 2016

We stayed in 2 separate rooms. Sofabed too hard to sleep on so had to move into normal bed. Didn't have breakfast because we didn't pay for it which was also unfair. Twin room should've had two separate single beds. Might stop over here again if the beds in the twin rooms are updated and we pay for breakfast in... More 

Helpful?
Thank Jovi E
FREDERIC D, Directeur général at Novotel Rouen Sud, responded to this review

Thank's you for your comment. All the rooms are with a big bed and a sofa bed. Best regards. Frederic - Manager Novotel Rouen Sud More 

San Francisco, California
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed May 27, 2016 via mobile

If you stay at the Superior room, this is not a 4 star. First of, the carpet is dirty and you can see white dirt on seats. Then you have a shower to turn you into burnt victim (keep on going hot cold hot cold). Plus they use a general hotel air conditioning meaning you cannot turn the air colder... More 

Helpful?
Thank HateMorningTravel
FREDERIC D, Directeur général at Novotel Rouen Sud, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Rouen Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The Novotel Rouen Sud is a 3 star hotel located 500 m from the exhibition centre and the Zenith events centre, an ideal location for a business trip to Rouen 7 km from the city centre. The hotel offers 134 rooms, a terrace, outdoor pool and tennis courton leafy grounds on the edge of a forest. The hotel also features several meeting rooms for conferences for up to 150 people, not to mention tree climbing facilities. Discover modern dining in our Novotel Cafe restaurant. Free private secure car park. ... more   less 

Additional Information about Novotel Rouen Sud

Address: De la Mare Sansoure | Technopôle du Madrillet, 76800 Saint-Etienne-du-Rouvray, France
Location: France > Normandy > Haute-Normandie > Eure > Saint-Etienne-du-Rouvray
Price Range: $82 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Rouen Sud 4*
Number of rooms: 134
Reservation Options:
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Also Known As:
Novotel Rouen Sud Hotel Saint-Etienne-Du-Rouvray
Novotel Hotel Rouen Sud
Novotel St-Etienne-Du-Rouvray
St-Etienne-Du-Rouvray Novotel
Accor Rouen Sud
Novotel Rouen Sud France/Saint-Etienne-Du-Rouvray
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