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Campanile Mulhouse Nord - Illzach Ile Napoleon

Traveler (16)
Room & Suite (11)
Dining (1)

About

#3 of 4 hotels in Illzach
Location
Cleanliness
Service
Value
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HOTEL CLASS
Languages Spoken
English, French, German, Italian
Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Meeting rooms
Non-smoking hotel
Free internet
Wifi
Public wifi
Internet
Breakfast available
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Room features
Non-smoking rooms
Family rooms
Air conditioning
184Reviews
0Q+A
5Room tips
Traveler rating
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This Campanile is in need of refurbishment, the room stunk of smoke which made it difficult for me to get to sleep. The bed however was comfortable. The shower was over the bath so I was unable to use it as I cannot step into it.
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Response from delphine c, La direction at Campanile Mulhouse Nord - Illzach Ile Napoleon
Responded May 25, 2019
Dear Customer, Thank you for sharing your vision of our hotel. Being in a process of constant improvement, the opinions of our customers are welcome. On behalf of the entire team, we apologize for the benefits that did not meet your expectations. All our rooms are equipped with new bedding, a flat screen TV with TNT channels, a private bathroom and a hospitality tray. Campanile hotels and restaurants are under renovation and I understand your impatience. Your return as a customer allows us to improve every day. Looking forward to seeing you again, cordially
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In need of a major refurb, not the usual campanile standard, so be warned.the room was ever so dated, and stunk of smoke even tho it was a non smoking room, not the usual bright greens, but browns and dirty creams. The only thing in my opinion that saved it was the excellent staff, and the quality of the food in the restaurant, that was first class, but be warned on the bedrooms really not good.
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Response from delphine c, La direction at Campanile Mulhouse Nord - Illzach Ile Napoleon
Responded Sep 17, 2018
Dear Customer, We thank you for taking the time to share your comments. The opinion of our customers is a source of constant improvement. We are delighted to read to you that you particularly appreciated the professionalism and the kindness of our teams, I will give them your compliments. However, Campanile hotels and restaurants are being renovated and I understand your impatience. Feedback from our customers is always a source of improvement. Hoping to see you soon, cordially The direction
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dissapionted staying here. room stunk of cigarettes, wasn't very clean and the towels was dirty and i had to change them before i could use them. we have stayed here on a number of occasions and was very pleased, but this time i think we will give a it a miss. needs an upgrade
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Response from delphine c, La direction at Campanile Mulhouse Nord - Illzach Ile Napoleon
Responded Aug 3, 2018
838/5000 Dear Customer, We thank you for taking the time to share your comments. The opinion of our customers is a source of constant improvement. We apologize for the condition in which you found the room. However, Campanile hotels and restaurants are being renovated and I understand your impatience. Breakfast is served as an all-you-can-eat buffet, consisting of pastries, baguettes, breads, mini pancakes, Breton bar, jams, honey, ham nutella, cheese, yogurt, compote, fresh fruit, fruit salad, fruit juice. oranges and apple juice, hot drinks and cereals. Our croissants and pain au chocolat are cooked on the spot. Feedback from our customers is always a source of improvement. Hoping to see you soon, cordially The direction
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My husband and I stayed in this hotel on 17th September 2017. We arrived in the pouring rain and I duly went to check in at reception whilst my husband parked the car.I went to the room, opened the door and was shocked. The bed was a large double with a single duvet just down the middle, the pillowcases hadn't been changed from the previous occupant and there were ants on the bed. I called my husband to look as well and we both went back to reception to request a different room. No more rooms. Evidently the cleaner didn't come in that day. We asked for our money back and was refused. I was told the receptionist would clean the room after he had finished with the dining room at 10pm. We asked is he would book us into the kyriad next door, again he refused so my husband went over to get us a room. Although an old hotel the room was spotless and the staff very helpful. On complaining to Campanile all I got was a standard 'sorry not our usual etc' I further complained twice more and to a Director but never had any more replies. Avoid like the plague.
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Response from delphine c, La direction at Campanile Mulhouse Nord - Illzach Ile Napoleon
Responded Jan 9, 2018
Dear Customer, Thank you for sharing your vision of our hotel. Being in a process of constant improvement, the opinions of our customers are welcome. On behalf of the whole team, we apologize for the services that did not meet your expectations. The state in which you found your room is unacceptable and I fully understand your dissatisfaction. Our daily checks were not enough and we will strengthen our vigilance. I will accompany my staff to improve our welcome because we care about the well-being of our customers. Your return as a customer allows us to improve every day. Looking forward to seeing you again, Cordially
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The hotel is next to the highway and your park your car less than a meter away from your room. The noise insulation is really poor - or even non existing. The quality of the bed is ok but the room in general (very low ceiling) and the bathroom in particular are from another age. The previous occupant was maybe somking but the room was even smelly. Honestly it is cheap but it is the worst campanile I have ever used. You get for what you have paid...
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Review collected in partnership with Campanile.com - Louvre Hotels Group
Response from delphine c, La direction at Campanile Mulhouse Nord - Illzach Ile Napoleon
Responded Nov 24, 2017
Dear Customer, We thank you for sharing your vision of the hotel. The opinion of our customers is a source of constant improvement. Our rooms are equipped with a private bathroom, new bedding, air conditioning, free wifi, a tray with hot drinks and a flat screen with TNT. Renovation work will be planned soon. We are sorry for the discomfort caused by the smell when you arrive, I will sensitize my team on this point. I hope my answer is up to your expectations Cordially The direction
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PRICE RANGE
$49 - $92 (Based on Average Rates for a Standard Room)
LOCATION
FranceGrand EstHaut-RhinIllzach
NUMBER OF ROOMS
43
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