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The hotel has had an some upgrades but they have been done terribly. Cracks all over the walls, wallpaper falling off, not the cleanest hotel. The customer service was horrible. We were given a room with 1 king bed for 2 adults and 2 children....More
1 Thank Tara B
Response from IHGService, Guest Relations Manager at Holiday Inn St. Louis SW Route 66Responded today
Hi Tara B,
I realize that you have many options when it comes to lodging, and I appreciate you giving us a chance to host your stop in the area.
I am sorry that your visit was not as comfortable as we all hoped it...More
I wish all hotels can be like the HI Route 66. Front desk staff encountered were professional, kind and helpful. Room was spotless. Sheets soft. And we love the quiet hours signs by the elevators; guests are ask to respect the quiet policy from 10...More
This place doesn't look like much from the outside, but the inside is completely upgraded! The rooms are huge, the beds are extremely comfy, and the pool area is indoor/outdoor, which means you can jacuzzi no matter what the Mo weather has in store (which...More
The staff helped us when we had to switch hotels. They were awesome! Even though we were late to arrive with no reservation they got us a room and found a roll away for us. They were funny and helpful. The am restaurant staff were...More
Get there early as there is very little parking. We had to park a little too far from what I felt should have been the parking lot. Rooms do not have carpet. No breakfast is offered except if you wish to pay at a local...More
Response from IHGService, Guest Relations Manager at Holiday Inn St. Louis SW Route 66Responded 2 weeks ago
I appreciate you leaving feedback about your experience at our hotel and for staying with us. I see you have provided us with 3-stars for the staff service. I do hope the team was able to accommodate your needs as a positive guest...More
Ms. Mary Beth,
Thank you for your questions about the property. Our renovations inside of the building are complete. We have a fully renovated property with all new rooms and accomodations. Each room has been... More
Ms. Mary Beth,
Thank you for your questions about the property. Our renovations inside of the building are complete. We have a fully renovated property with all new rooms and accomodations. Each room has been remodeled with an urban touch for comfort and relaxation during your visit with us. If you have any further questions please feel free to contact us or stop in for a tour.