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RACV Royal Pines Resort Gold Coast

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Ross St, Benowa, Gold Coast, Queensland 4217 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (802)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
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Updated 04/26/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 04/26/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
The RACV Royal Pines Resort stands at the centre of beautiful established gardens offering 333-stylish guest accommodation rooms and premium spa suites with expansive views of the hinterland, tropical pool, Gold Coast skyline or the golf course. RACV's flagship resort is a golfer's dream - offering a renowned 27-hole composite golf course and state of the art driving range, the course is proudly home to the Australian PGA Championship. But if you're not into golf, never fear. Relax in the Day Spa, or grab a sun lounge by the outdoor lagoon pool, while the kids burn off energy in the resort's water park with fun slippery slides, children's playground with jumping pillow, or have a hit of tennis on one of our five tennis courts. Time Out Adventures, our on-site adventure company, offers a great range of additional activities. There's something for everyone at RACV Royal Pines Resort.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Tennis court
Babysitting
Electric vehicle charging station
Parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kids' meals
Poolside bar
Water park
Kids' outdoor play equipment
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Concierge
Gift shop
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
On-demand movies
Telephone
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English
1690Reviews33Q+A100Room tips
Traveler rating
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Popular mentions
Warren F wrote a review May 10
Mackay, Australia1 contribution1 helpful vote
This was our second stay. A great Hotel in all aspects including in an excellent location. All hotel staff from reception to restaurants are to be complemented on their friendly caring service and attention to detail.
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Date of stay: May 2021
1 Helpful vote
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Hayley Yager wrote a review May 9
Glasgow, United Kingdom15 contributions14 helpful votes
The one thing that really stood out for me during my stay was the staff - from the moment I arrived, the receptionist was warm and welcoming, going above and beyond to help me when I arrived without my suitcase (which hadn't made it to the airport). Two days later, the same receptionist that served me approached me in the lobby to see if my case had been returned which was such a lovely, caring gesture. Every other encounter I had with reception was friendly and helpful, I absolutely couldn't fault them. I had similarly great experiences with restaurant and bar staff, particularly the lady at breakfast who was serving the toast. They were all polite and interested in having a conversation which made a nice change. The room was clean and comfortable, the gym was very well-equipped, and the conference rooms were spacious and open. The grounds were stunning and gave a beautiful backdrop to the conference I was attending for work. All in all, a brilliant stay and I hope to return again in the future.
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Date of stay: May 2021
Value
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Trip type: Traveled on business
1 Helpful vote
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Peter wrote a review May 8
3 contributions2 helpful votes
Carpet dirty and stained, cleanliness of rooms was fair still a lot of confetti on the floor, couches uncomfortable, curtains falling off the tracks, room was very outdated. Not worth the money that you pay.
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Date of stay: May 2021Trip type: Traveled on business
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Sonal Sawhney wrote a review May 2
Brisbane, Australia3 contributions
We went on the 2nd of May 2021. There was no smile or greetings at the check in. During breakfast one of the staff was very rude towards us when asked for fruits for the table. Minor point, but the decor was tired at our room and paint scraping off from the furniture. Also no bath robes unlike other five stars. Definitely not five star. There are likely more problems at the hotel but main being the morale and welcoming attitude of the staff - quite the opposite- service industry staff requires constant training, which clearly they aren’t undergoing. Must be a problem at all levels of the organisation and definitely wasn’t even close to a five star experience that you expect. Will never be visiting again.
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Date of stay: May 2021Trip type: Traveled with family
1 Helpful vote
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Response from Royce Woodward, Guest Services / Front Office at RACV Royal Pines Resort Gold Coast
Responded 1 week ago
Dear amita07744MA, Thank you for staying with us and for taking the time to leave constructive feedback. I was disappointed to read your comments regarding staff friendliness and interaction, especially regarding our reception and Kalinda team. Your comments have been forwarded to our Executive Team to review, rectify and to ensure that moving forward that we are held accountable to a high standard for our guest experiences. Warm Regards
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Jon T wrote a review Apr 2021
2 contributions1 helpful vote
The hotel and facility is great in many aspects - great food options (loved dining at Arakawa and Tee's clubhouse), landscaping, pools, playground areas, lots of car parks. However the hotel lacks a few basic things you would expect of a 4 or 5 star resort. We parked our car and brought our luggage up by lift to the lobby area however no staff offered us a trolley and help us bring our luggages to the check in area and subsequently into the room. If you appear to be able to handle it yourself, they won't even bother to help you. You'd think you'd see this in a 3 star hotel or below. Next, we were greeted in the Spa Suite when we entered, with un-fresh musty odour, possibly from the air-conditioning system or carpets. I stayed in 1007 which looked tidy but worn out in many aspects. The view was good but nothing beats a fresh room to stay in. The beds were not great either, poor support and worn out. I think we had been given a sub-standard Spa Suite as we booked through Qantas Hotels under a member deal. Some Spa Suites come with balconies as stated on their website, however ours had no balconies. And without a balcony, the windows are all locked and cannot be opened, which propagates the unfresh odour in the room further, as I think the rooms are not aired in between guests occupying them. I was not happy to return to the room after spending time outside using the facilities, but thankfully only stayed 1 night, and will never return to stay... possibly only to dine in. Also, we had to ask for toiletries multiple times. Standard toiletries you would get in a 5 star hotel such as laundry bags, a tooth brush, had to be requested. The room, overall was not spotless clean, as some areas such as the study chair were dusty and had some fingerprint stains from previous guests. Furthermore, in the buffet breakfast, all guests had to queue up and be served their food to make it "covid safe" however guests were allowed to self serve and operate coffee machines and juice dispensers - a double standard as everyone's fingers were operating them, and some guests even had to touch the unused paper cups to separate and remove them.
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Date of stay: April 2021
Location
Cleanliness
Service
Room Tip: make sure you get a room with balcony otherwise you won't get fresh air
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Response from Royce Woodward, Guest Services / Front Office at RACV Royal Pines Resort Gold Coast
Responded 1 week ago
Dear JonT742, Firstly thank you for staying with us and for taking the time to share your experience. At current, the resort operates under a site specific COVID safe plan which has unfortunately implemented many of the changes that you have noted in your review. The handling of guest luggage, amenities in the guest rooms and also restaurants operations have all been effected by this. We are hoping in the near future, these services will resume back to normal and that we will be able to exceed our guest standards. Kind Regards
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PRICE RANGE
$82 - $191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
racv royal pines hotel benowa, racv royal pines ashmore
LOCATION
AustraliaQueenslandGold CoastBenowa
NUMBER OF ROOMS
333
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Frequently Asked Questions about RACV Royal Pines Resort Gold Coast
Which popular attractions are close to RACV Royal Pines Resort Gold Coast?
Nearby attractions include Metricon Stadium (0.6 miles) and Carrara Indoor Sports Stadium (0.7 miles).
What are some of the property amenities at RACV Royal Pines Resort Gold Coast?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at RACV Royal Pines Resort Gold Coast?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at RACV Royal Pines Resort Gold Coast?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at RACV Royal Pines Resort Gold Coast?
Yes, free parking is available to guests.
What are some restaurants close to RACV Royal Pines Resort Gold Coast?
Conveniently located restaurants include Arakawa, Videre at Royal Pines Resort, and Trattoria Amici.
Are there opportunities to exercise at RACV Royal Pines Resort Gold Coast?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does RACV Royal Pines Resort Gold Coast have an airport shuttle?
Yes, RACV Royal Pines Resort Gold Coast offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at RACV Royal Pines Resort Gold Coast?
Yes, dry cleaning and laundry service are offered to guests.
Does RACV Royal Pines Resort Gold Coast offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does RACV Royal Pines Resort Gold Coast have any great views?
Yes, guests often enjoy the mountain view available here.