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Hotel des Chutes

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Bp 1982, Cyangugu Rwanda
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About

#4 of 7 B&Bs / Inns in Cyangugu
Location
Cleanliness
Service
Value
Overlooking Lake Kivu and border crossing to the DRC.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Children Activities (Kid / Family Friendly)
Meeting rooms
BBQ facilities
Baggage storage
24-hour front desk
Secured parking
Wifi
Bar / lounge
Restaurant
Breakfast in the room
Concierge
Non-smoking hotel
Picnic area
Sun terrace
Laundry service
Ironing service
Shoeshine
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Room features
Room service
Safe
Room types
Bridal suite
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Languages Spoken
English, French, Swahili
7Reviews0Q+A1Room tip
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adam77coleman wrote a review Jun 2018
Derby, United Kingdom3 contributions1 helpful vote
After a 2 hour journey by bus we were looking forward to a relaxing shower and some lunch. When we arrived there was some confusion about our booking, this may not have been the hotels fault (so thanks to a particular website if you messed that up!) but I couldn't understand why the staff though a group of five would want to book one room for three nights when we needed three rooms for one night? The local water supply was not working when we got to our room, again not really the hotels fault, but the room was filthy. There were animal droppings in the room and the bath room was far from hygienic, again with droppings in the tub and various other unspecified elements of dirt and grime. Why didn't they clean the room instead of rushing us in there? We would have been happy to wait in the terrace and have a drink until it was cleaned. Hot water was brought in a jerry can but my partner asked for a towel three times, it never arrived so we gave up on washing. My partner complained about the droppings perhaps in error suggesting the were mice droppings. The answer was "we don't have mice", instead of an apology and an offer to clean the room. Apart from the above response the other staff were friendly, particularly the two girls and one gentleman who served us food and drinks. But, our groups food itself was adequate to poor. I had a chicken leg that was tough and stringy and inedible, but I was hungry! From previous information I understand it was rather a nice hotel at one time, so I venture to suggest that the problems might be on the current management or ownership side. As a side note, Cyangugu or rather Rusizi as its called now, is a strange place being the border crossing with the Congo. There isn't particularly much there. We tried to go to a restaurant in the evening, but after a quick scan of the dark, empty dining room we decided to retreat to Hotel des Chutes for our disappointing meal mentioned above. It didn't feel particularly safe wandering around Rusizi it night. The final point I would also make is the Hotel des Chutes does not have a great view of Lake Kivu either, I would suggest heading to a destination further up the lake like Kibuye/Karongi for example.
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Date of stay: May 2018
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Trip type: Traveled with family
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agusticassa wrote a review Feb 2018
Girona, Spain1514 contributions386 helpful votes
+1
Good views at this hotel, right on the border of Rwanda and the Democratic Republic of the Congo. About 10 minutes by taxi from the airport in Kamembe. Room price: 12,000 Rwandan Francs (about € 12). Room # 15 very large, correct, without any luxury, with a good terrace, shower. At the time I was there they had a big problem with the lack of water. The service isn't good enough as desired, although they put an interest, they do not seem very professional. Hotel somewhat soulless, general arrangements are lacking. It's fine for a backpacker traveler like me, but maybe itn't enough for a couple, or for business.
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Date of stay: July 2017
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Trip type: Traveled solo
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Pascal wrote a review Aug 2017
Province of Malaga, Spain227 contributions123 helpful votes
At some time in the distant past this used to be a good place, I am told. Long gone. The place is super friendly but run down. Not overlooking Lake Kivu, but Ruzizi River and a dusty border crossing. Worth perhaps a stop for a drink. Certainly not more.
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Date of stay: August 2017Trip type: Traveled on business
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bobinathens wrote a review Jun 2016
Nokomis, Florida1358 contributions323 helpful votes
+1
Two of us stayed at Hotel des Chutes for 2 nights in late May, 2016. We thoroughly enjoyed our stay. We made reservations by phone from Kigali in advance, but that wasn’t necessary. We were the only guests. The phone number in May, 2016 was: 0784343191 We got by with simple clear English. Our large, double-bedded room cost 30,000Fr for the two of us, though only 1 got a free breakfast. Rooms on the lake side open through French doors out onto big covered balconies with plastic chairs, and great views. Get one of those. Ours was room 6, as far as possible from the restaurant and its TV, and very quiet. The rooms have a separate room for the toilet and another for the tub with shower. Water was hardly more than a drip, but it was warm. If water doesn’t come right away, keep the faucet open. It will come. If there are two of you ask for an additional towel. Soap is provided. The large terrace has great views and is a fine spot to chill out. The local beer comes in big bottles and is good. It packs a punch! Redemptus, the high energy, 18 year old reception clerk, speaks passable English, and will avidly offer to help in any way he can, including getting onward bus tickets. He’s really fun. Olive, who serves as evening wait person, can be a bit sullen, and seems surprised by the whole wait person process, but gets the job done. You might even get a smile…eventually. We ate evening meals twice. The menu is large and varied. One night we had 4 very tasty meaty samosas (2000FR), one skewer of chicken kebab with onion and tomato, rice on the side for 4000Fr, and chicken slices in mushroom sauce plus rice, also 4000Fr. The second night was a repeat of the chicken in mushroom sauce, and a pasta. All were tasty. Meals are prepared from scratch. That takes time. Plan on at least an hour between ordering and eating. We were the only guests in the hotel and restaurant the first night. There were more diners the second, us the only muzungu. Breakfast was delicious: a huge plate of mixed fresh fruit, passion fruit juice, a delicious omelet, bread, coffee. Tea may be a better choice than the coffee. Our second morning we left at 6:30am, but Redemptus made sure we had breakfast. Buses leave Kigali for Cyangugu from the bus station at Nyabugogo. Bus companies going to neighboring countries are on one side of the road. Domestic destinations are in the much bigger bus park across the road. Cyangugu buses were to the back and left. Look for the bus company sign, not a sign saying Cyangugu. We used the Impala Company. There are others that go to Cyangugu, but we remembered Impala as one mentioned in Lonely Planet. The fare in May, 2016, was 5200Fr each way. There is no extra charge for baggage, nor any extra room to store baggage. You bag may wind up on your lap. It’s a spectacularly beautiful 6 hour trip on good, paved roads, but 6 hours is 6 hours. Plan accordingly. The buses have numbered and reserved seats and limit the number of passengers to the number of seats. The buses leave by schedule, and do not wait until they are filled, as is common other places in Africa.
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Date of stay: May 2016
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Trip type: Traveled as a couple
Room Tip: Choose rooms facing the lake. Room 6 is far away from the restaurant.
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Joost M wrote a review Dec 2013
Kigali2 contributions3 helpful votes
Hotel des Chutes is supposed to be one of the better hotels in Rusizi town. The rooms are in very bad condition though: old beds, the mosquito nets are to short and contain many holes so I was bitten all night long. Television doesn't work and there was a lot of noise caused by the staff and kitchen till late.
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Date of stay: December 2013
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Trip type: Traveled on business
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LOCATION
RwandaWestern ProvinceCyangugu
NUMBER OF ROOMS
17
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Frequently Asked Questions about Hotel des Chutes
Which popular attractions are close to Hotel des Chutes?
Nearby attractions include Kahuzi-Biega National Park (3.6 miles).
What are some of the property amenities at Hotel des Chutes?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Hotel des Chutes?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel des Chutes?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Hotel des Chutes?
Conveniently located restaurants include Orchids, Starco, and Lingo Pizza.
Is Hotel des Chutes located near the city center?
Yes, it is 0.6 miles away from the center of Cyangugu.
Which languages are spoken by the staff at Hotel des Chutes?
The staff speaks multiple languages, including English, French, and Swahili.